Incredible at fixing Gaggia Academia machines as bought a backup and Henry refurbished. We're lucky they are close by. read more

Espresso Repair Experts - Gaggia Academia - Appliances & Repair Near Me - Seattle, Washington

a few years behind the curve for me, yet I feel it's important to showcase the work that Henry ( Expresso Repair Experts ) performed on my "old school" 2006 Ascaso Dream . . . the thermostat finally quit, contacted Expresso Repair Experts thanks to referral from Ascaso website, shipped off to Seattle from Mammoth Lakes, spoke with Henry who after inspection mentioned a failing tube ( or something he noticed while testing the thermostat ) since the machine was in his hands and shop I gave to "go ahead," repairs were made and the machine returned in solid good packageing. . . . so here was my fb post to friends from a few years back . . . . . . "fired up" my 2006 Ascaso Dream espresso machine this morning . . . last May the heating feature failed, so I searched for a repair service and located Espresso Repair Experts in Seattle . . . my return to Mammoth Lakes last June allowed me to ship my Dream directly to Henry @ Espresso Repair Experts ((( Ascaso approved USA repair biz ))) . . . . . . my twilight year's journey continues . . . LIFE is the journey . . . and now for another freshly brewed espresso en mi cocino . . . December 1, 2025 . . . funny, today I did a flush of the system and noticed Ascaso sending out marketing and sales email . . . I thought of Expresso Repair Experts . . . con una sonrisa read more

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Great, service. I came in with a porta filter I messed up trying to repair. Henry fixed my problem while I waited. Would highly recommend. Good man read more

Henry has helped me over the phone a couple of times with my DeLonghi in the past, and solved my issues both times perfectly. For the first time, I had to take my machine in to get it fixed last month, and he did a fantastic job for a very reasonable price and in the anticipated time frame. I wish there were more businesses like his! read more

Kindly helped us trouble shoot our machine over the phone and were able to help us identify the problem and correct it ourselves. We really appreciated their expertise and assistance. read more

This shop is a wonder! Henry has helped me out of a couple of jams with quick fixes on espresso machines and coffee grinders. When I have a major repair, the service fee has been more than fair. Can't say enough good things about the service. David W. Bellevue read more

I've used Espresso Repair Experts three times over the years. Henry is incredibly honest, reasonably priced, and helpful with instructions on how to make my superautomatic machines last longer and produce better-tasting coffee. After experiencing his service, I wouldn't think of taking my espresso machine anywhere else. Thank you, Henry, for your excellent work and for demonstrating what true integrity in service means. I'll remain your customer for life. read more

Knowledgable. professional, very helpful. This was my first experience with this business and I was impressed.

They fixed our coffee machine and it costs way less than we thought it was. Another company wanted us to send it to them and pay shipping both ways. Glad they are here read more

I had my very old very expensive espresso machine repaired. I had forgotten how good morning coffee could taste. Well worth the repair cost!!! read more

I've never written a review before, but after my experience with Espresso Repair Experts, I felt compelled to share. This place is incredibly knowledgeable, helpful, and kind. I had splurged on a fully automatic coffee machine that I loved for its convenience--just push a button and enjoy great coffee. But then a gear misaligned, rendering the machine useless. Since the manufacturer doesn't offer repair or replacement parts, I was extremely frustrated. I reached out to Espresso Repair Experts, brought in my once-cherished but now-defunct machine, and--voilà!--it was fixed. I'm thrilled to be back to enjoying my excellent coffee again. Give this place your business. read more

Oh my gosh, I just called Espresso Repair Experts and talked to them about the lack of brew pressure on my 2 year old Rancillo, after talking to him he said check your grind, well, that fixed it....over the phone. Awesome, if and when I need service this will be the only place I'll go. By the way, I was on hold for 5 minutes with Seattle Coffee Gear, when I hung up and decided to give Espresso Repair Experts!!!!!!!!!!!!!!!! read more

Espresso Repair Experts - fixed over the phone.. - Appliances & Repair Near Me - Seattle, Washington

My 5-year-old espresso machine needed some serious tune-up... these guys are awesome! They basically did a full refurbishing process in under 3 days. My machine runs as if it was purchased yesterday!!!! Amazing and speedy service! Thank you!! read more

Espresso Repair Experts - Price - Appliances & Repair Near Me - Seattle, Washington

I feel extremely lucky to have found them to keep my Digital Italia in top running condition! Always kind, honest and helpful, can't say enough great things. Thank you! read more

Thought our old Starbucks Barista machine (Saeco) had finally died. We've had it so long it's part of the family so we thought we'd se if it could be resurrected. Called Espresso Repair Experts. Very knowledgeable, very friendly. Said it sounded like all it needed a tuneup and bring it in. They checked and yes, all it needed was a tuneup. He did suggest that since the pump was 19 years old it would make sense to replace it. We did. He said with any kind of luck should be good for another 19 years. Reasonably priced, great service, highly recommended! read more

Our old machine needed extensive repairs, and was repaired for $418. It works like new, and was less than buying a new one. We also kept our old machine out of the landfill, so it feels like a win. The communication and timing could have been a little better, but I believe this was the best option for us and our old Delonghi super automatic machine. read more

Great experience. We live a few hours from Seattle, but drove over and dropped off our Phillips Saeco espresso machine with Henry. He let us know upfront what the lead time was, which was fine; we just switched to drip coffee for awhile. He also contacted us before repairs to let us know what the problem was and what our options were along with costs. He also offered to ship it back to us for a reasonable price, so we didn't have to drive back to Seattle. Finally, he gave us some maintenance tips to avoid needing the same repair in the future. read more

This was a great experience and was able to get our espresso machine repaired within 24hrs. So happy to find such an awesome company. Highly recommend!!! read more

These guys know their stuff. They have repaired our Expresso machine twice over the years. This time took longer since they had to order a part. But they keep our old dependable working. It would have been nice if they notified us when they knew there would be a delay but otherwise great friendly service. read more

Henry fixed my gaggia accademia super automatic machine. It's rare to find someone who fixes them. I don't live in Seattle and happened to be visiting my SIL. I took my machine with me from NID in hopes that I could find someone out there to fix it, there's is no one near us (within 1.5 hr drive) that fixes them. I called several shops around the Seattle area and this was the only one that works on them. Not only are these guys the only ones that work on this machine in the Seattle area (Possibly the entire PNW), but they have GREAT customer service, and are so reasonably priced. Speedy turnaround, and shipping arrived quicker than I thought it would. My machine arrived very well protected in how they packaged it, with instructions on priming it. I made my first cup upon arrival and it seems to be working beautifully & flawlessly. Thank You ERE!!! You guys rock! read more

Can't say anything negative about this business. Sent my Saeco Super automated espresso, coffee maker to them for repair. My machine is about 15 years old and recently quit pumping water. Did a little searching and found this business showing great reviews. I can see why. The shipping process was well spelled out on their website. I sent it in over the holidays so there was a little delay for them to get to it. Within a few days of the new year, they called me back with information on repairs needed. I told them to go ahead and do it. The next day I received a ups delivery notification and the day after that we got our machine back in perfect working order. I didn't mention the dispenser as having a problem, but it wouldn't hold position detent. They either replaced or repaired my dispenser nozzle which wasn't even mentioned on the invoice. They also replaced the frothing nozzle which I hadn't included with the shipment. Henry was up front with me on the phone and mentioned that due to the age of the machine it is pretty much impossible to find parts for it. He pretty much gave me a opt out on the repair honestly saying that it might not have a lot of life left. I would use this company again and I would recommend it to others. read more

Very impressed with the service and care given to my geriatric Saeco here! They were very upfront that it has issues beyond what can be fully repaired at this point. Though they could get it running, they could not promise for how long. They recommended against repair and instead investing in a new mahcine (that they do not sell, so no benefit to them). It has sentimental value though, so went ahead with the fairly minor repairs that would get it working for whatever time it has left, and they swiftly completed the work. Hoping it surprises us all and lives forever, but should it not and i gte a new machine, this will definitely be my go to for any work it needs! read more

Ok, Seriously, Thurston is like the espresso machine whisperer. We have an older machine that has some serious sentimental and historical value to us (It used to be owned by Gary Larson, the Far Side cartoonist and we are huge fans). It had some mechanical problems that Visions said they could not fix, another local shop looked at it and said it was dead and could not be revived. I was told that not only was the brain (motherboard) dead but that there were other problems that needed attention as well. So after some exhaustive research on the best espresso tech in Seattle, the name that kept coming up was Thurston (who at the time worked for another shop and had finally opened up his own shop). We took the machine to him and he never even hinted that it couldn't be fixed. In fact I think he was relishing the idea of how he could fix the problems. Yes, the brain was dead and was no longer available but he didn't care. Yes other components needed some work but he didn't care about that either. Thurston is the Honey Badger of espresso techs. End result? He fixed the machine. He created a controller that replaced the functions of the old brain, he rewired some components so they worked BETTER than before. Now we have a fully functioning machine that works better than when we took it to him. He has evened offered tune ups for it as needed. His skill and expertise are far beyond any of the techs I have come across to date and his bedside manner is impeccable. There is only one espresso repair tech in Seattle as far as I am concerned. Thanks a million Thurston.... read more

We were very sad to find our Delonghi leaking water. It was purchased in 2011 so we did some research to have it repaired. Wes said it would need all O rings replaced and stem valve and infuser rehabbed. All done in a few days just before a house full of company arrived. It is working perfectly now. Would recommend to anyone having issues with their beloved machine. read more

Really great service at a reasonable price. They have kept my 12 year old super automatic espresso machine in great working order. I work from home and my machine is essential to me. read more

These guys are the best! They refurbished my Delonghi Magnifica last year and my machine works perfectly. I had an issue with ground waste indicator recently. They quickly diagnosed the problem was the basket and replaced it free of charge. Truly experts and great service! read more

After reading reviews here, we made phone contact about six months ago, as we live two hours north of Seattle. One of the experts kindly gave us free advice on a temporary fix for a broken magnetic sensor that allowed us to keep our old Solis machine working for the time being. We finally dropped off our machine when flying out of SEA on a recent two-week European trip, giving them carte blanche to replace the pump and doing anything necessary to keep our beloved machine working. They repaired it promptly and told us on our return that the pump was fine and didn't need replacement. The total charge was less than $200, a very pleasant surprise, considering their expertise. Our machine is back home and working like new. These people are indeed experts, and they are also honest and friendly. We highly recommend them. read more

We have a 10 year old delonghi magnifica xs coffee machine that we are very attached to (it was a wedding present from a now deceased grandma - we named it after her. Meet Asta). We had had a great experience three years ago with Espresso Repair Experts resuscitating Asta The Coffee Machine and she had chugged along until this summer just fine. Due to schedule logistics I made the mistake of first bringing her to a Bellevue appliance repair shop with the naive thinking that the experience would be similar. They not only did not fix what was ailing Asta but the bill was very high and they insulted Asta by saying she probably just needed a good cleaning. We were mourning what we thought was Astas imminent death when I realized that the place in Bellevue was in no way connected to Espresso Repair Experts. As a last ditch attempt to revive her, I brought Asta in, fully anticipating them to tell me it was time to say goodbye. Alas! They did not. They found a broken water sensor, fixed her up, charged me half the cost of those other poor coffee machine physicians and sent her home. She is now spouting out frothy lattes and hot coffee like the pro she is! NEVER go anywhere else but to these guys. Friendly, honest, and they KNOW coffee machines. read more

First off, people in Seattle are crazy about coffee. Even though I am not originally from Seattle, I pride myself on being one of those crazy coffee people. I love coffee. Especially when it is done right. Sometimes that can only be achieved at home. Now that I have that out of the way...I have a really old Saeco espresso machine that has been sitting in storage. I could not throw it away because of the history we had together. This was the best machine ever. I could pull espresso shots that rivaled the best coffee shops in Seattle. I was so proud of this machine. A few years back I gave up on it because all of a sudden it stopped working. I decided to buy a new fancy thing that was really expensive and makes just average coffee. I have lived with the average coffee that comes out of a $1000 dollar machine for too long. I now find myself buying coffee every morning rather than using my fancy contraption. I really loved my Saeco and miss it. I am tired of paying for coffee so I decided to find a technician to look at my old espresso machine. I took my machine to the guys at Espresso Repair Experts. Josh and Thurston were awesome! I told them my problem and they gave me an estimate. I decided to take a detour rather than go home and went shopping at Northgate Mall. Two hours later I got a call from the guys saying my machine was fixed! I could not believe it. I swung by on the way home to pick up my machine. The guys told me all my machine needed was a tune-up. They opened up the machine and cleaned out the boiler or lines or something like that. I could not believe it. I was so mad at myself. My machine has been sitting in a closet for years when I could have just taken it to Espresso Repair Experts and had it fixed. Stupid me for buying the $1000 dollar machine. My Saeco espresso machine works like new! The best part of my experience with Espresso Repair Experts, the estimate matched the final cost of the repair. If you have an espresso machine that needs some help, take it to Espresso Repair Experts. You won't be disappointed. read more

These guys are awesome. Took my machine here after another place totally botched it (can't name the place because they removed my previous review somehow). They guys at Espresso Repair Experts fixed it on the spot, ordered the piece the other piece broke off and installed it later for free when it came in. They know their stuff. Don't bother shopping around. They are non nonsense, smart and good guys. read more

These folks used to have a small shop up north on Roosevelt, in the Wedgwood district of Seattle. I have a gleaming chrome ECM Giotto that we've used to pull an average of 8 to10 shots a day for a decade, and when it gave up the ghost, two or three years ago, I took the Giotto and the companion Pasquini Moka grinder in for nose to tail repair and renewal. Thurston quickly diagnosed the problem with the Giotto and within two days, my espresso machine and grinder looked perfectly clean and shiny and worked just as they did when brand new. The price was fair and I was extremely gratified to find a small shop doing such good work for a such a fair price in this day and age. Alas, when it came time for another repair a day or so ago, I contacted E.R.E. again at their new Georgetown location. The word came back that they no longer work on "prosumer" manual and semiautomatic machines like mine, or at least they do not keep parts on hand and cannot do the work without a long wait for special order parts (mine probably needs a new pump and/or boiler element, from what I can tell). The reason? Like the five/six speed stick shift, real espresso machines have pretty much gone the way of the dodo, and E.R.E. had to go with the flow. Seems they mostly work on those superautomatic home machines now, or so Henry advised me. I'm sure they still do great work and would highly recommend them if you have one of those push-a-button-and-cappuccino-spits-out things. Sad to say, if you have -- dare I say it -- a real espresso machine, it seems you have to look elsewhere. If I could still go to E.R.E. for my repair work, I would definitely give them five stars PLUS. I was really, really happy with their work. Alas, I gotta dock a star since it seems they have given up on the few remaining die hards and fanatics who insist on pulling their own shots with high-end 'prosumer' manual or semi-automatic machines. read more

My husband has a fancy pancy espresso machine that breaks down in one form or another every year. It's the plumbed in kind so a seal is leaking or something to that effect. (I am still old school stove top bialetti, but I digress....) His machine is CRAZY heavy and when it breaks down, a pall sets over the house as the reality of it needing to be lugged into a repair shop yet again settles in. We have tried 2 other local repair shops on multiple occasions and our recent visit to Espresso Repair Experts was our first visit to them. So first of all, over the phone, they were already fantastic. Thurston was really knowledgeable, completely instilled confidence, knew our machine, knew the problems commonly associated with it. We decided to bring it in. They even offered to carry this crazy heavy beast inside for me which I really appreciated.... Brought it in, they turned it around in literally a third of the time anyone else locally has turned it around and kept us abreast of the developments. Lastly, when we got it back they not only repaired it but "polished the brass" so to speak and it is gleaming and operating in rare form due to the general tune up and knob cleaning etc.... The repair shop is straight forward and non-discript and they staff is competent, kind and awesome. They went above and beyond, on the phone, in person and regarding knowledge of their craft and our machine. Happy happy to support this local business and to pass on the good word via this review. read more

These guys are amazing! Fixed our Delonghi and when I was having trouble with it when I received it back, Henry was on the phone with me and very patiently walked me through fixing the problem. We originally sent our machine somewhere near us in NYC but they said it was "un-fixable." But these guys fixed it very quickly and at a great price. Thank you Henry! read more

If you're looking for GREAT service and fair prices - then look no further. I shopped around a bit, and everybody else needed me to leave my wife's espresso machine with them for close to a month! Let me tell ya, like the ole' saying goes 'when momma ain't happy, ain't nobody happy' - as far as my wife being without her machine. Okay, I probably showed my age with that one, but still. And on top of that, if we had to go a month without a machine, she would have been spending almost $4/day at Starbucks - a not so cool $120/mo just to be without a machine. But not with these guys........they ended up fixing my machine the same day I brought it in. Now I don't know if they can do that all the time, but still - they will not need you to leave your machine with them for more than a few days probably at most. And they are very reasonably priced - AND they know what they're doing. But anyway, these guys are great. Take your espresso machine to them. Thurston is a ROCK star and Josh is great too. We saved a heckuva lot of $$ getting my wife's machine fixed vs getting a new one. And really, it should have a lot of life left in it. Thanks Thurston and Josh!! You guys rock!!!!!!!!!!!!! read more

Lightening quick, perfect, professional service! Like other reviewers, I took my machine to the obvious "other place", got horrible service, and returned home with a machine that was still broken. Espresso repair experts to the rescue! Voila, my beautiful Andreja quick mill is good as new, making delicious espresso, and I am once again perfectly caffeinated. Thank you, thank you, thank you.... read more

Shipped my Delonghi machine to Espresso Repair Experts and in less than a week it arrived home. Much better than buying a new machine, plus it works better than it ever has. Thank you for being there !!!! read more

Great service! They diagnosed the problem with my saeco royal professional over the phone and had the part ready when I got to the store. Highly recommend these guys. read more

I live in Southern California, nowhere near any espresso machine repair shops. I had been attempting my own repairs to my Delonghi Dedica (water pump, steam wand) and got stuck at a certain point and couldn't figure out what I was doing wrong. I assumed I had got over my head and emailed ERE to see if it was worth sending my machine in for repairs. I got a very prompt email from Henry offering some tips to complete my repairs, which worked like a charm and my machine is back up and running like a champ. I was so impressed to a) even get a response to my email, since so many small businesses don't respond to emails; b) get friendly tips to finish the job I started, and c) be provided with an affordable and realistic repair solution should I find myself unable to complete the repairs I started. I will absolutely refer everyone I know to Henry and ERE and will gladly send my machine to them in the future for any other repairs (to save myself the time and frustration I spent trying to do it alone). Thank you, Henry!!! read more

I needed to get my espresso grinder repaired, and these guys were the only ones I trusted based on a prior experience with them. They are the best and were able to speculate the fix when I brought it in and talked to them. They are reasonable and fast, delivering with a friendly attitude. Highly recommend them! read more

We sent our malfunctioning Delonghi machine here all the way from Las Vegas after not feeling confident about the closer repair options. The EasyShip Kit couldn't have made the process simpler and the communication regarding the problem was excellent. Will not hesitate to use again! read more