We purchased 2 doors from Eto. I even recommended others to them. the overall purchase experience was wonderful. The sale person was attentive and followed through. The doors arrived. my builder went to install them and told me the top end was longer than the bottom end of the door by a half inch. I did all the measurements to make sure, submitted a claim with the claims department. They insisted my builder installed it wrong. i sent them pictures and videos of the measurements, but they refused to acknowledge the problem. We had quite a few rainy days and water just kept coming in drenching multiple towels every time until we had to replace the door with an off the shelf from Home Depot. HD was actually better quality. In all fairness, one of the two doors is great with no issues. My issue is with the claims department that refused to make good on a faulty product. Until they compromise a remedy with me I will continue to shout loudly! read more

I was a little nervous about using this company when I read all the reviews. However, I had a good experience and the door was amazing for the price (can not be beat). If you need a door ASAP, they might not be the correct choice. If you are a person that needs to get them on the phone right away, they may not be the right choice. The shipping took 4 weeks and the support was good when I used email and gave them 24-48 hours to respond to questions/concerns. I would buy doors from them again. read more

So, this is the update after the first review. The manager reached out, told me he's sorry about that salesperson's u professionalism and said he'll make sure he works better and ask me to take my review down. I told him that's great he's gonna manage his staff, but that didn't really change my experience which I will not change my honest review. He told me he'll have another sales on this case. I waited for about a month and half and a female sales person called to be on the case. She asked me about what I'm looking for and specs which I was really confused because this was all communicated IN-PERSON IN-OFFICE and it's been 6 months and I can't remember all the details, so I asked her to check with Paul for those information since he said he already submitted the details to get the accounting department to approve the quote. So the sales lady said yes she'll check on him for the details and get back to me. She called again later and told me there was absolutely no info on the style, specs and material from Paul whatsoever. So... this just proved again that Paul the salesman was just BS-ing me the whole time. I worked with the new sales lady, and now she's telling me anything that Paul told me that they can make in US is actually never offered, it'll be made in china if I'm ok with it and it'll take 20 weeks. The door is also $950 each alone plus the jambs that's the same price so it's $1900 each door now. (Later I found out comparable products on the website or Urban doors is about $330 for the door, no jambs. Obviously customize is pricier, I just didn't expect the price tag and the lead time of 20 weeks plus the crating fee and freight charge. ) Anyway, I appreciated her help. Maybe they find clients with 30-50 doors worth their time better instead of just 6 doors with jambs. read more

ETO Doors - Door Sales/Installation Near Me - Los Angeles, California

I am a homeowner who wants a simple wood door rather than an expensive steel door that looks like wood. I am very pleased with the patience Adam had in clarifying all of my questions and then getting my door to me. The entire process was much less costly than those offered by other companies. Most importantly, I am very pleased with my new front door! read more

This was my second order with Nick and Josh and their customer service is excellent! And the doors are extremely high in quality and craftsmanship. I will be buying my next door from ETO and the crew. Chris H. read more

Received first door and it was damaged by transport company. ETO made it right immediately and had a new door expedited. Great quality door, highly recommend ETO . read more

I had a good response to my intitial inqueries and it was easy to order. it took a long time to get the doors after the order and there were no interim emails to keep me updated on the status of the order. read more

Nice customer service. Easy to contact, good response. Door looks very nice , good quality.

Christine was extremely knowledgeable and helpful throughout the process. Started with an online chat feature and finished with a phone call. I had a lot of questions and she was patient with me. Almost a year after install we couldn't be happier with French Doors from ETO. read more

See all

Looking for a quality entry door slab for our new seaside build, I found ETO. They sent me a sample of the layup quickly and for free, so I could see the stile construction in mahogany. The real thing. Questions were always answered promptly and the door was shipped vertically on a pallet, well protected. Even with shipping, the price was good. read more

Can't complain these doors are made of quality material and fabrication. They were shipped undamaged in contrast to other orders from Home Depot, Wafair which I have ordered from in the past. The quality surpasses this at least on the door model I ordered. The downside compared with box stores is that it takes a while in my case it took 6 weeks however I was not in a rush and it was worth the wait. The other is the shipping cost which was more than the door but I ordered two so bulk is more reasonable. I'm having my contractor drive down to LA to pick up my next door saving $400. Customer service is also good and they respond same day or you can talk to a live person depending on their availability. I just ordered another door from them. Highly recommend, though shipping a bit much compared to box stores. read more

ETO was the absolute worst part of my renovation experience! The salesman promised a 4 week lead and although I had found a better local vendor, who would hang, paint and install, I felt I wanted to stay loyal to the ETO salesman who was kind and full of promises. The doors took 8 + weeks and I had to completely change the initial jamb design without casing, to now include casing since the doors held up the entire project. once the doors arrived in denver, no one from shipping even notified me to schedule delivery. All but 4 out of 9 doors arrived damaged. they screwed into a number of the jambs, scrapped and dented the doors with the way they were packaged. I then waited an additional 5 weeks for replacements to arrive. The installers prepared to hang until they realized the jambs were way larger than what I had ordered! ETO's response was to send new jambs, again an additional month to install and they refuse to pay for the labor of hanging the doors in the correct jamb, rather than refund me for having a carpenter cut the jambs to size. I was supposed to be in my house over a month ago and now have a thirteen day old newborn I will have to go through the moving process with and potentially be another month out from my house, all thanks to ETO. they're delay has cost me thousands of dollars. also the jambs are far thinner than they claim and look cheap DO NOT USE ETO!!! NIGHTMARE COMPANY read more

excellent quality door, perfect fit, great price, make sure you give the ETO team 10 weeks or so for delivery.

I ordered several doors to the state of Oregon from this company. The customer service was always a 10. The doors are very solid and nice. The price we ended up paying was reasonable. I would recommend these guys read more

Door is well made and constructed quality materials. I think it is a good value. Took a bit longer than expected due to holidays and communication was not forthcoming so I had to reach out twice to ask for an update. however they were quick to respond to any requests and everything went well. I ordered and paid on 12/20 and received confirmation. There was a weird transaction with sales where I had to reconfirm my order. It was shipped on 1/10 and delivered on 1/28 (earliest could have been 1/24) but someone had to be home to sign for it. read more

Stat away from ETO doors. I have ordered doors from them and have been very disappointed. They are never on time. They give you delivery estimate and it takes months after to deliver. The product is sub-par, for the amount of money you pay. The door frame came in cracked for my exterior door. After delivering it 2 months passed the delivery date promised. They made a mistake on my garage door frame had to resend to be corrected. Horrible customer service, unresponsive, never answer the phone. Stat away at all coast. The 3 stars average review they have is overrated. 1 star is more appropriate and objective. read more

ETO Doors - Cracked frame of a 6k door that took them 7 months to produce. Told be 3-4 months. - Door Sales/Installation Near Me - Los Angeles, California

Ordered 2 doors with the help of Loren and they were sent and received earlier than expected. The doors are well built and of great quality. Had them installed and they really look fantastic. If I ever need doors, This company would be number 1 on my list read more

ETO Doors - Front door - Door Sales/Installation Near Me - Los Angeles, California

I recently placed an order for four exterior double doors from ETO. Seeing I'm semi-close to their location, I opted to pickup the doors in person. I can't comment on anything when it comes to shipping, but the service they provided me from when I placed my order until picking up was great. I feel the doors were very durable, well made. I didn't see any flaws in the construction of the material. We've received nothing but compliments based on the doors since we had them put up. They had great prices and I would buy from them again in the future. read more

In the end we're very pleased with the doors. They are beautiful and well made. But it look far longer than initially stated how long production would take. The order for an entire house of doors came in partial completions which was really frustrating. In the end what we thought would be a few weeks ended up being months. read more

Love the knotty alder doors. We ordered several of these fire rated doors to help with a recent project my husband and I were working on. We're locate din Artesia, not too far from their location. When we picked up the doors, we feel they were well prepared and helped us load them into our trailer. They had great deals on these doors and we just couldn't pass them up. I feel they provided a great product and service to my husband and I. read more

I had several awful encounters at my local hardware stores. I was aware I wanted an unusual door that opened out. I was able to discuss and order the door I wanted that opened the way I wanted. I got a clear itemized quote that stayed the same throughout the ordering process. The cost was reasonable even with shipping. I contacted customer service and was promptly helped by a real person. The door was correct I mistakenly thought it was wrong. Customer service was polite and helpful even though I was wrong. read more

Built the transom exactly as I wanted , it had the best shipping protection I have ever seen. They were amazing how much time and effort they put into getting the design details just right. I could not have been happier read more

Zero stars for customer service. Sales people do not call you back or return emails. It should not take over two weeks to order a door. If you call and speak to a different person at the company they will not help you because they are not your sales person. Utter disregard for customer service read more

still no products after 3 months. Ordered 3 fire doors and while I have waited they don't seem to care about communicating what is or isn't happening or returning my calls or emails. I am extremely frustrated by the lack of communication. read more

All good but ordered front French doors missing inside moulding. Came pretty quick. But was not that straight contractor was able to straighten it as he installed read more

I took a chance ordering my entry door without physically seeing it. It arrived last week, and although we have not installed it yet, we did unwrap it. It is gorgeous!!! I'm so glad I took the chance. I wound up getting a door that is far more beautiful than anything available locally and at a much better price. I am so happy I found ETO doors. Their ordering process was professional and stress-free. After the order was placed, they communicated well and answered all my questions. And delivery was fast and efficient. The door was well packed. read more

I have now purchased two sets of doors with ETO and both times everything from the quality of service to the quality of the product was great!!!! Highly recommend you ask for Esther in sales when youre looking to place an order. Shes friendly and personable. She will also work with you a bit on pricing. I have been making a lot of sales calls lately and this lady just gets it. If you live around the Los Angeles area I would recommend picking up your door from the warehouse to save money on shipping. Only buy doors from this place, its the best!!!! read more

We found ETO Doors of LA while exploring all options available for a new front entry door for our home. ETO offered the look we were looking for and their prices were very competitive. Although my wife and I have had a good deal of experience with home remodeling, we were unsure, and quite honestly a little uncomforfable with the best approach for replaing our early 90s double door entry. With Esther's help we were able to design and have built a new single door, 42" wide door with a side light. The door ETO built is fiberglass with faux horizontal planks. It turned out great and we believe the value added to our home far exceeds the cost of the door, including installation. So we would definitely highly recommend ETO Doors to anyone interested in a new entry door. read more

ETO Doors - Front Entry Door with Side Light (The shading on the side light were due to sunlight nuance) - Door Sales/Installation Near Me - Los Angeles, California

The ETO doors are gorgeous and we excitedly awaited ours here in Oregon. Unfortunately the door was damaged- cracked- in transit. ETO said they would replace it. We waited and waited, emailed and emailed. FINALLY, after months, our new door arrived. I had requested extra padding on the door so it wouldn't get damaged in transit and the company did a great job of adding a protective layer. It arrived on a pallet, very sturdy with plywood packaging. Undamaged this time! We can't wait to get it installed read more

I'm a Local general contractor who's tried to use ETO on numerous projects now. They've never had good customer service or even a sales member who remotely knows their business. I've finally had enough and will never give this company my business again. Specifically @kevin this time. read more

Greetings, I'm a Door Installation Contractor with Handydoorman, I have been buying slab doors and pre-hung doors from ETO doors for years. They have some of the best designs and good prices. Not saying everything has been perfect, but at the end off the day we're all human beings and make mistakes. However, I have had the opportunity to meet the owner Tal, he has been really supportive and welling to help me resolve any issue that had arise throughout the years. I also appreciate the professionalism and support of "Esther" a sales representative. She is knowledgeable when it comes to any question about doors. I definitely recommended asking for Esther, For your door project! read more

See all

Got three doors two of the three doors were fine. No issues. The third door was a front door. Kept getting delayed. Everyone kept line saying it was oversold and back ordered which is something that would be set upfront if that was the case. I've been calling to get my money back for over a month now still haven't gotten my door all my money back. read more

Wow, I'm totally disappointed with the quality of the door I received, and the customer service provided via ETO Doors following my purchase. I ordered an "unfinished primed" two-sided mirrored door. No jamb, primed. Unfortunately, the door I received had two 1/2" holes drilled into one end of the door. They were then filled with glue and 1/2" wooden dowel pins, not even sanded flush, patched or painted. They were also covered with card board when I picked the door up? I was told that these would have been filled and painted on a finished door. Why were they there in the first place?? No answer One side of the door has molding around the mirror inside and looks good, the other side doesn't have molding and only has caulk, and most of the caulk isn't even in the joint. I was again told that would have been cleaned and removed on a finished door. And finally, one corner of the mirrored caulked side appears to have a bit of mold or something else built up in the corner. Door wasn't even cleaned prior to pick-up. Lorena informed me a few times that "the door would have been completed if I had ordered a finished product". I ordered an unfinished door and that's what i received. Oh, I was told that the inside of the door doesn't require finish molding. I'll note that for one of my customers in the future. Holes drilled, filled with pins and not even completely patched, caulking everywhere it shouldn't be and finish molding on only one side of a two-sided mirror door?????? Finally, I received an email stating that I can return the door and pay a 25% restocking fee. Wow read more

See all

We bought 3 bifold doors, each 17 feet long. They're custom products, open widely to offer non-obstructive views, and they do just that wonderfully for us. Esther helped us thoroughly through the purchasing process. Great doors! This is our 3rd purchase w ETO. There was some delay this time, thus, my husband showed up at their doors and was received friendly. We're local, so ETO will see us in person if we don't get our orders. That must be scary, so far, we always got our products :) read more

ETO Doors - Closed view - Door Sales/Installation Near Me - Los Angeles, California

See all

I wish i could leave a zero because one star is much better than they deserve. I am also sorry I didn't check their reviews before I ordered as I see I am not the only one but its horrible. I ordered a front door for my new addition with a promise of delivery by the end of July. No delivery, no call backs and then they tell me they don't have the glass for the window. a week goes by and they say the got it in it will ship the end of the week. I called yesterday, spoke to JOSH again, he promised he would call back, of course no call back. I call today, and Lorrana tells me they are WAITING FOR THE GLASS. OMG i have to find another door so i can finish my project. i hope my yelp will help you make a different decision than i did. read more

The service I received was a 10. I ordered several doors, which all came within the promised timeframe. The customer service was very helpful. Anytime I'd call in requesting an update I feel they were able to provide just that. The price paid for the doors was very reasonable. read more

ETO doors are solid and professionally made with quality materials.They don't disappoint and their customer service is exceptional.

The current 3 1/2 stars is still too high for ETO. I should have read the previous reviews more closely. I ordered back in late October, and asked the sales rep how long it would take. "6 weeks maximum, plus shipping time". Ok, I can wait 6-7 weeks. After 6 weeks, I called back to check in, and as previous customers cited, some excuse after another. I called in on week eight, and they confirmed it is almost shipping. Called back on week nine, and same thing again, some other excuse like some big order bumped mine. wtf? Good thing I only ordered two doors. I was going to order all of my interior doors, but ETO just lost my business. read more

Excellent doors. Very sturdy and heavy. 1/2 the price of the blue and orange warehouse stores. Customer service was excellent. read more

See all

Service is 5-stars. Kevin was great and very helpful. Im a DYI'er and received the professional help I needed to complete my project. The doors are beautiful and its worth it to buy from ETO rather then a big box store. I want to thank Kevin for the excellent customer service, the respect he showed , and his patience as I purchased my doors. read more