As much as I like John, I have not been happy with his work…read more About 9 months ago he did the mastic on our pool. In March I realized that snails were eating the mastic around the hot tub. In addition, there were many spots around the perimeter that were pulling loose from the edge. John said he had never heard of snails eating mastic but would talk to the Sika representative. Sika sent a letter saying this is a well known issue. They also said that the reason it's pulling away from the edge is due to expansion of the concrete joint. I asked why they're using a product with these problems that fails in six months and John said we've always done it this way. Neither John nor Sika would fix the mastic under warranty. I figured out why it's failing. John removes the old material from the gap and then fills the gap with foam backing and sand prior to covering with the mastic. The manufacturer recommends 3/8" - 1/2" of mastic. However, John pours a much thinner layer 1/8" to 1/4" thick. It's not thick enough to hold tight to the edge. If the sand works its way down in to the crack, there's nothing supporting the mastic and it comes loose. I told John about this and since i like him I said I would pay him to redo the job using a different mastic called Deckoflex that I heard works better than Sika. I assumed he would pour the new mastic much thicker than before as recommended by the manufacturer. Unfortunately, I'm just realizing now that he did not and the brand new mastic is failing after 2 weeks. When John redid the mastic, he decided without asking me that he was not going to redo the vertical part of the stairs leading up to the hot tub. So now that part doesn't match the rest of the project and looks unprofessional. I thought that John would give me a decent discount on the redo, since this was a failure due to issues with the mastic but also because it wasn't installed thick enough with sufficient backing, However, he did not.

Great company! Fair prices! Super communication! Called for an inspection, quickly got an…read moreappointment and John was right on time! He walked me through his report and really helped us understand what would be needed! And he's a really nice guy! Highly recommend!

Wow! Definitely recommend SD Leak!!…read more Great business and Owner, whom you can tell really cares about his craft and customers. After a thorough consultation he came out to my property to review everything and directed the best next steps, true professional. Thank you kindly.

Incredible company. I hope I never have a leak, but if I do I'm 100% calling San Diego Leak…read moreSpecialists. We weren't sure whether or not we had a leak. I called San Diego Leak Specialists and explained the specifics of the situation. They gave me a suggestion for how to assess it myself, saving me money and time at no cost to them. Awesomely kind people, with integrity. Thank you San Diego Leak Specialists! I'll be telling everyone I know to hire you when the need arises!

I can't say enough great things about Cherry Pool Service! Glen and his team did an absolutely…read moreamazing job upgrading my entire pool system. They installed a new saltwater pool system, a new pool heater, a variable-speed pool pump, and completely upgraded all of my pool and spa equipment. Everything was done professionally, on time, and with incredible attention to detail. One of my favorite upgrades is the automation system. I can control my pool and spa temperature right from my phone, which is incredibly convenient. Glen also helped install additional outdoor power outlets and connected my landscape lighting so I can control it from my phone or put everything on an automatic timer. It's made a huge difference in both convenience and the overall enjoyment of our backyard. If you're looking for a company to build a pool, remodel an existing one, or upgrade your equipment, look no further than Cherry Pool Service. Glen and his team are knowledgeable, honest, and take pride in their work. I highly recommend them--you won't be disappointed!

If you're looking for a pool contractor, Cherry Pools is the way to go. They finished our Cancun…read moreDeluxe fiberglass pool in about 3-4 weeks and worked hard every single day they were on-site. Having lived with a concrete pool previously, the difference is night and day. The heat retention is the most surprising part the combination of the dark color and the fiberglass meant the water was 80 degrees in the afternoon back in March without a heater. It's an awesome product and an awesome team. Highly recommended. The team is easy to work with, very transparent and responsive.

Richard came out to evaluate our backyard for a potential pool project, and I was genuinely…read moreimpressed by how thorough and detail-oriented he was. He took his time walking through the space, carefully explaining placement options, layout considerations, and how everything would ultimately look and function. What really stood out was his ability to think beyond the obvious--he brought up several ideas and design elements that I hadn't even considered, which added a lot of value to the consultation. I've met with several pool companies, and Richard is by far the most knowledgeable and thoughtful professional I've encountered. He clearly has deep expertise and takes pride in doing things the right way. I would highly recommend him to anyone considering a pool project. I will post a before and after pic once the pool and hardscape are done

Go with Majestic Pools if you'd like to be cursed at and have legal action threatened…read more The first time I met with Richard Ham (sales rep) at our house, he feigned interest in my newborn daughter and touched her. This made my wife uncomfortable due to the risk of germs and, in my opinion, the creepiness of a stranger touching our baby. We did continue with the company because we didn't feel like starting the search over and assumed that once construction began, we wouldn't be dealing with Richard. I explained exactly what we wanted and even showed him a photo (and explained the size and purpose). The company pulled permits and later sent us a rendering that wasn't what we wanted. I scheduled a follow up meeting to discuss the issue. Richard said he could "squeeze us in" between other appointments. Before he arrived, my wife and I went into the yard to discuss the project. We realized they simply weren't understanding our vision, and it didn't seem worth the time to keep trying to explain it. I was about to text Richard when he pulled up. I went outside to let him know we would not be proceeding with the pool. His response: "Why the f**k didn't you tell me before I got here?" In my opinion, he then stormed off like a child. I reached out to his boss to let him know that such behavior was incredibly unprofessional, and the language was unacceptable. I explained that I am also a business owner and that employees are not just a reflection of the company, but the owner. Instead of acknowledging or addressing the issue, he told me Richard lives in Palm Desert--as if he had made the drive specifically for us and that somehow it would justify his behavior. The owner called me today (a week later), briefly acknowledging Richard's behavior before saying he wants to bill me for permit costs and time. I already paid a non-refundable $1,000 deposit. He told me, "I don't have to let you out of the contract," and said he has legal recourse and could place a lien on my home. He also let me know he would respond to any review I left. At the end of the day, Majestic Pools was hired to provide a service they failed to deliver to our expectations. They also employ a salesman who acts in a creepy and foul-mouthed manner. Even if we had been difficult customers who required more time than expected or had left them high and dry, that still wouldn't excuse bad, unprofessional behavior and now legal threats.

I have used Joe in the past. This time I needed my pool acid washed, Joe came out and had it done…read morein a few hours. The pool looks brand new!! I would highly recommend Joe for any type of pool service. Fantastic job and a great value. Thank you Joe!!!

EXPERT. Joe has specialized training and experience with swimming pool equipment, plumbing and…read moreconstruction. His practice of Customer Service is keep it simple and smile. Joe came to my great benefit to help plumb and connect almost 400 ft.² of copper solar water heating panels to the pool and to the pump. Time and again he made suggestions about the design and construction that were important and incorporated. Thanks, Joe.

They were amazing on numerous occasions! Honest and fair - I highly recommend this company to…read moreanyone.

ProTouch renewed my pool hardware back in July. Lance was super knowledgeable and professional. He…read moredid an amazing job at a very decent price point. This company earned a future repeat customer.

We had our pool re-plastered (regular plaster, not Pebble Tec), Kevin was the designated service…read moreperson going forward and responsible for the pool startup (under our contractor). On day one he dumped about twice as much salt into the newly plastered pool as would have been needed given its size, along with the conditioner. This is 4 weeks too early according to the recommended procedure! The new plaster was beyond repair in no time. The salt chlorination cell failed as the salt level was way beyond its operational threshold. In the following days he did not show much urgency to bring down the elevated salt level, he even left the pool controls in service mode once, and another time had a valve switched manually causing the spa to get pumped dry the next morning. The pool had to be re-plastered again. Kevin did not accept responsibility for ~ $11.000 damage he caused, and walked away.

My family moved into a fixer-upper in July of '18. We had a pool inspection done and a lot of…read moreissues were found. As you can imagine, buying any new home can be stressful and expensive. There are always a lot of surprises. We had a few pool contractors come out to bid on the work we needed. Kevin was referred to us by Leslie's. We were lucky to find him. We needed a new filter. Kevin found a lightly used one and installed it for a fraction of the cost that others had estimated. He also gave us a reasonable quote for monthly maintenance. Since we've hired him our pool has gone from murky, green and gross to sparkling clear. I can't wait for the warmer weather so we can start using it again. He and Nariel do an excellent job. They're friendly, consistent and reliable, but most of all, affordable. It doesn't get much better. Even the ducks love it. lol

Ryan did an outstanding job servicing our pool equipment. What stood out most was how honest and…read moreprofessional he was throughout the entire visit. He never tried to push unnecessary services or upsell equipment, which is unfortunately pretty rare these days. Instead, Ryan took the time to thoroughly check everything and made sure all of our pool equipment was working properly. He explained what he was looking at, answered my questions, and clearly takes pride in doing the job the right way. He even went a little above and beyond to double-check a few things to make sure everything was running as it should. If you're looking for a knowledgeable, trustworthy pool technician who focuses on taking care of your pool rather than selling you things you don't need, Ryan is the person to call. I highly recommend him.

This was our first meeting with Ryan as we consider changing our pool service. He was so incredibly…read moreprofessional, knowledgeable and friendly. In minutes he showed us features and made recommendations that no other pool service has done before. Things like making g sure that the RPM's were appropriate for the mode that we were using, vs running it at lower speeds and using more energy. Very pleased with his approach.