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    Excel Towing

    2.5 (8 reviews)
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    Future Tire and Automotive

    Future Tire and Automotive

    (23 reviews)

    Like many others, researching a safe and responsible shop to repair your vehicle is important. I do…read morenot live in Show Low permanently, but I do have a second home there and I find myself gradually coming more often. On a Sunday I drove from Phoenix to Flagstaff and continued to Show Low. Shortly after leaving Flagstaff, I noticed that my vehicle began to shake violently at speeds above 50 mph. Unfortunately for everyone else, it was 75 mph. Fortunately, I had a little extra time on Monday and Tuesday to research a facility that appeared to be reputable. A few places stood out so naturally, I was looking their way. Just to cover all the bases I called my neighbor to confirm my findings. They replied "Future Tire" without question. I am glad that was all on text or they would have seen the confused look on my face. However, my sights were set on a different shop with "higher-rankings". I even called that other place on Tuesday night to set an appointment. However, a rude person on the other end of the phone made it quite apparent that there are no appointments for anything to do with tires. "First come first serve", he replied with no personality other than maybe someone tired of answering the phone and possibly having to repeat that line many times throughout his arduous workday. On Wednesday morning I plugged that same (higher-ranked) repair shop into my GPS and began the three-mile drive there. At under two miles into my drive, I saw a sign for Future Tire and my gut directed me into their driveway. I quickly was face to face with a genuinely nice man who identified himself as, Dave. After a quick brief of what I thought was wrong with the vehicle, Dave replied by assuring me that he would check all tires for me and take care of it. I mentioned to Dave that I was going to call for an "Uber" to get a ride home. Dave gave me a look like a concerning police officer investigating a minor fender bender and gave off a slight chuckle and proceeded to say, "We don't have Uber here". His glance at me and back to his paperwork did not even last through the sentence. Dave took another look at me and said we will give you a ride home. Just then another "employee" walked in the front door only to be immediately asked if he could give me a ride home. Soon another nice man also named Dave asked if I was ready. He drove me home and said that they just started offering rides to their customers. He seemed caring and I felt he cared. I thought to myself that I was impressed with their employees taking ownership of simple problems for their customers. Dave was courteous and very nice. In my thoughts, I was wondering what he did for the company. As expected, I was promptly called and notified of the problem with my vehicle. I needed an alignment and a tire that they happily said they had the only one tire like that on the mountain. The second call from them was to inform me that they would send over a driver to pick me up and that the vehicle was fully repaired. The work was completed within a few hours and the total price was lower than I was expecting. When we returned, I told him how thankful I was for the transportation. Dave then referred that the "owner" of the company, the other Dave, is always willing to help in any way. I was stunned that the Dave that gave me a ride home was the owner of the company and was as down-to-earth and humble as they get. I felt I made a great decision going to Future Tire and they will be my go-to place moving forward.

    Not so much a good place anymore. Makes me sad. There are plenty of other places to go in Showlowread more

    Pit Road Automotive

    Pit Road Automotive

    (10 reviews)

    5/5 Customer Service- The person at the front desk, I think his name was David, was very…read moreknowledgeable and helpful and able to get my car fixed in one day! 4/5 Repairs- The only reason I can't give 5 stars on the repairs is this, and if it's wrong on my part then I'll adjust it later, but first, let me state, the tire pressure indicator lights on my dashboard stopped working a while ago. The reason I say that will be made clear in a minute. Over the past week, my power steering light came on in my '09 Chevy Cobalt and I thought "No big deal, my mother's at WalMart, I'll ask her to pick me up a bottle of power steering fluid." So I did that, and I then I googled where to put the Power Steering Fluid in a '09 Cobalt, which I guess I should've done first because I discovered that you don't put power steering fluid in an '09 Cobalt, it's electronic, so I didn't need the bottle- lol. I also read that the '09 Cobalt had a recall a few years back over power steering issues, so I started getting really nervous. What I had going on by now was this, all the indicator lights on my dash had failed over the past few days and even my speedometer had stopped telling me how fast I was going, then, in addition, my car started driving like it was stuck in 3rd gear, it wouldn't go over 45 mph with my foot to the floor and the rpm meter reading almost in the red. But David called me back within a couple of hours and told me that what had happened was apparently mice had made a home under the hood of my car. It's approaching winter and my car is always parked outdoors so I'm actually surprised it's never happened before. But anyway, $800 and only a few hours later I get the call the car is ready to be picked up. i get in the car and start it and it sounds beautiful, all the dashboard indicator lights are fixed EXCEPT the tire pressure indicator light. Now I mentioned this had failed a while ago so I wasn't sure if maybe they considered is a separate issue, but we said to fix ALL our electronic indicator lights and for $800 I would think they should be included. If it's not then fine, we're very happy with the repairs, I just thought why wouldn't that be included as well?

    STAY AWAY! Brought a vehicle there last year; all they did was check rear end oil, Lie lie lie,…read moreovercharged, refused to fix, and lied more. They'll lie in response, im sure. Service advisor David Bogar is a horrible person.

    Excel Towing - roadsideassist - Updated May 2026

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