The service staff is amazing!!! Marco is the best service manager. He was professional, kind and…read moremade me feel like family. I highly recommend this dealership to everyone.

***DANGER! DO NOT SHOP HERE! ***…read more When I bought my Wrangler back in 2020, my experience was overall good. The car is great. However, when I was told my credit would be run a few times, I did not realize that meant it would be run 14 times before ultimately going with their partner lender, Ally--making that many credit checks unnecessary in hindsight. 14 credit checks (with a good credit score) is horrendous when it was completely unnecessary for them to do so and could have done Ally from the start. Needless to say my over 700 credit score tanked because of their lack of due diligence. Now, several years later, this is my most recent experience, which I believe speaks for itself. They contacted me to schedule a recall service and offered seven different times and dates, which they individually then retracted. I started to wonder if someone random had gotten my information--it was that unprofessional. That being said, this was not my first car purchase, but it will be my first and last from this location. The manager of this location is very nice and a good sales representative, but unless you are working directly with him, I would NOT RECOMMEND spending your money at this location.

We purchased a 2013 Audi A5 Quattro Prestige on April 4th with Signature Auto Enterprises, sales…read moreguy Pat Kumar. We have been going back and forth trying to reach the owner who had told Adam the sales manager, we would be hearing from him. This went on all day Thursday and Friday with absolutely no call back from him, we have made multiple attempts. Our vehicle had the oil light come on, April 7th, we went to get a 150-point inspection done, then with Pats advice, went to get a second opinion, a 300- point inspection with a repair shop more accustomed to Audis. Pat told me it wasn't necessary to procced with a 300-point inspection, but this I found strange and did anyways. The car is now sitting and not being driven, at the repair shop They found both front axles need to be replaced and there is an active oil leak from a valve cover and is unsafe to drive because it can risk engine damage. This is not minor wear and tear and an active oil leak from a valve cover right after purchase absolutely falls under an implied warranty issue that I signed the day of purchase along with Pats words telling us, "By law you are absolutely covered if you leave and something major happens." (Referring to the implied warranty.) We are looking at about $4100-4200 worth of parts and labor for these issues and by law I am covered under the signed implied warranty. I need to have the phone call to us that we keep being told we are going to receive from the owner. Our mechanic has tried to reach out several times, along with us. I find it very disappointing and odd that this owner claims he is going to call us the customers who is having an issue and not even have a conversation with us. Extremely unprofessional. If we cannot resolve this promptly, I will be filing formal complaints with the Illinois Attorney Generals office along with the Illinois Secretary of State and Federal Trade Commission, as well as pursuing additional legal remedies. One of two things, take the vehicle back or pay for the necessary repairs. Hopefully we can resolve this matter quickly without any additional outside sources.

Upped my review a star since my deposit was refunded in full. Of course this was only after a…read morenegative review went live. Not the 1st customer to make the drive only to find the car they're interested in no longer available though. I also understand that shopping at the low end of their inventory price wise made me a low priority customer. Of course if they had a stick shift equipped Japanese or German 2WD sedan at $20-25k, I would have looked at that too. Prices here ARE very reasonable.

My experience with Wickstrom, particularly with Tony H. and Terrence, is the only time I have ever…read moreleft a dealership feeling like I wasn't being pressured or pushed to be upsold on things. Tony is incredibly knowledgeable and clearly has been doing this a long time. Tony went over all my options, explained the benefits of anything that was additional costs but did not push me to go for anything just because. He was able to find the exact Trailblazer I wanted, with the upgrades *I* chose myself based on his expertise. This was my first time buying a new car, and I could not have had a better experience! Terrence showed me all the ins and outs of the tech in the car, and helped me get all my apps and apple car play set and ready to use once I drove off the lot. Everyone in the dealership was personable, professional and all around great. I can't say enough good things about my experience here. I will definitely be recommending Wickstrom and their team to anyone who is looking. Even today, I gave my praises to a coworker who was looking for a car!

Returned to buy my second vehicle from Terrance at this location. Very informative, straightforward…read moretype of guy, something that's hard to find in the world now a days. Thanks for the help sir and getting everything done.

My rating is based on a recall appointment for my Bronco. I did not purchase my car at this…read morelocation, but I did have it serviced here for a couple of recalls and the service team was amazing!!!! They were soooo kind. So helpful. It was hard to schedule time to bring my car in because of my work schedule. When I told them I work from home and don't have a ride to come back and get the car, they delivered it back to me at my home for free! They also had a ford shuttle take me home after I dropped it off. I'm not sure if all Fords do this, but it made my day!

This was my second poor service experience with this dealership. I had an appointment on Thursday…read morefor an oil change and some recalls. Justin was the manager I worked with and he asked when I needed my car back. I told him that I didn't need it that day but I needed it by 5PM on Friday as I was going out of town (Memorial Day weekend). He said no problem. I shared that if all of the recalls cannot be completed by 5PM that is OK but I need it no later than 5:00. I received a text when I left the appt saying I could keep track of the progress, review any potential add ons based on what the tech found, and I could text the number for an update. On Friday, I texted the number for a status update around 2PM as I hadn't heard from anyone since I left Thursday afternoon. I didn't receive a response via text so I followed up a little over 2 hours later. I still hadn't heard anything so I called the shop at 4:23PM to check in. The woman who answered the phone was not very friendly, or helpful. I told her that I was promised that the car will be ready by 5PM as I had plans. Her response was "ma'am, I can't make the technician work faster". There was zero empathy, and she wasn't apologetic. I fully understand it wasn't her problem, but a simply apology would have gone a long way. She shared "you can come wait here if you want"... as if that made up for it. She shared it will be ready about 20 minutes after 5PM and the car was not ready until 5:40. I understand things happen, but to not receive a response via text when I was encouraged to utilize seems pointless. If the car was going to be late, I should have been informed. I was told Justin went home early for the holiday weekend. When I asked to speak to a manager onsite to share my feedback, I was told "there will be a survey that is sent"... Not only was my car late, they also did not finish all of the work. I do not suggest this dealership for service.

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

I had a great time here! Went in for a test drive of a used 2023 EV6 GT-line and Zack Rami wasted…read moreno time letting me go out and see it. Gave me a quick overview then just let me drive the car on my own! Love that I didn't have to worry about a salesman over my shoulder. I could just relax and inspect and use it how I wanted. Thirty minutes of driving and looking the car over at my own pace later and he confirmed that I wasn't interested in the car, just wanted a test drive. He gave me the carfax and let me be on my way. They didn't try to sell it to me, just understood the purpose of my visit and let me go free. No wasted time, no coddling feelings. I'm just disappointed they didn't have the color I wanted, otherwise I would have been happy to buy a car from them. If I'm ever looking for a new kia to buy, though, Zack is the first person I'll contact.

Went in to buy a 2015 kia soul with a lot of miles, but a good price and sheet saying it was fully…read moreinspected by kia techs. The test drive went fine, but never over 40 mph. That's MY bad. Purchased the car and on the way home as it warmed up and I exceeded 40, the transmission begins to bog down. Badly. Serious enough that I had to change to manumatic shifting to get home. The car was clearly, badly, defective. If it was inspected by kia techs and set out for sale, then it was a honeypot, a car set out to deliberately fail, to entice a customer into a new car with the old, "nothing we can do" attitude. The paper they showed my about the Soul being inspected suddenly meant nothing. I WAS FORCED INTO BUYING A NEW CAR FROM THEM. My options were paying thousands to replace a transmission on a car with massive miles or get into another overpriced, possibly knowingly defective, used car. DO NOT BUY FROM THIS DEALERSHIP.

I bought a car in May from this company and I've had to take it back with issues about four times…read morenow. Today I went in to pick up my car and a very rude lady came out telling me that I did not have to speak to the owner and that I could speak to her only. She was very rude and got aggressive wanting to fight me. She got in my face and told me I had to leave. I asked her for my car keys and if she knew what was wrong with the car and she said she didn't know. So why would I talk to her and not the owner. She was extremely unprofessional and using profound language. I recorded this lady ,who turns out to be the owners wife ,and filed a police report . I hope I don't have to take the car back for more issues.

Was treated with nothing but respect, never felt pressured or like I was being scammed. Super…read morefriendly atmosphere honest staff. Never has the process been so stress free.