Noone like to go to a car dealership to buy a car. But I have to tell you this was the most easy…read moreand enjoyable experiences. Dave was great. He helped us out, was very personable, and did not pressure us at all. Would definitely recommend to anyone.

Okay, so I guess the days of walking onto a used car lot and haggling over the price are long gone…read more I remember being a teenager and watching my mom negotiate at dealerships. There was always a little wiggle room. But here in 2025, it seems like those days are over. Whether you're paying cash or not, most dealerships--including this one--just aren't open to negotiating on price. I found this dealership online through CarGurus. While I didn't see a vehicle I absolutely loved, my situation pushed me to make a quick decision. The fuel pump went out on our Chrysler 300, we were burning through money on Turo rentals, and our Kia had recently been involved in a serious accident. We were stuck between a rock and a hard place, so we needed a car fast. When I visited the lot, the selection was limited, but I managed to find a diamond in the rough--the vehicle I eventually purchased. As mentioned, there was no flexibility on the price, even though I was ready to pay in full. Still, the car met our needs, and time was of the essence, so we went ahead with the purchase. On the positive side, the dealership has an on-site title and registration office, which was a huge convenience. I got my tags the same day--no waiting, no paper tags--which was a big plus. The owner of the dealership also gave me $20 for gas since the tank was low. It wasn't much, but it was a kind gesture, and they even installed the tags for me before I drove off. Kudos!! So, would I return? More likely than not. The salesperson was a decent guy--no pressure, and easy to talk to. Overall, it was a good experience considering the urgency of our situation. If you're in a bind and need a car quickly, this place could be worth checking out. Just go in knowing that negotiation may not be on the table. Good Luck!

BUYER BEWARE (It looks as though we are not the only one with a similar problem)…read more To keep this simple and without emotion, I will summarize our purchase: - 14 months since purchase (the vehicle is officially 'dead') - $10,000+ : What we paid for our family of five. - $13,000+ : In REPAIRS - $9,500: The final estimate the Toyota dealership gave us to replace the engine and basically 'start over'. Our issues began *days* after the 90 day warranty. To quote the dealerships reply: "You're problem. Not ours." We have cases open with the Attorney General's office, a complaint has been filed with the BBB, and we will continue to share our experience through every review we can find. PLEASE - if you have a similar story, file complaints to the offices mentioned above.

On June 6,2022 I went to Performance Auto in Jessup, Md for a complaint of no air conditioning in…read moremy car. The company charged me $89.95 diagnostic fee and advised me in writing that the problem was low on refrigerant due to the compressor leaking; needing replacement. Nothing was mentioned about any other repairs being needed. On June 10, 2022 I returned and authorized the repairs on my car and upon completion of the work, went home to find the repairs not fixing the problem. I subsequently called Performance back and told them that it is not fixed and arranged to come back on June 13th and waited approximately two hours for them to fix it. When I got the car back and drove home, it was evident that the unit was still not blowing cold air and called them back and brought my car back in on June 16th and again on June 30th. Spending all total about 8 hours of my time waiting for PROPER repairs to be made. Never being told what was wrong at any time no given a receipt for what repairs were made after the compressor work was done. Finally, I sent an email on July 2nd to them and followed up Tuesday July 5th with a phone call where I talked to the dispatcher and told her that I want my money back and I don't have confidence in the shop. Now they say because the car is old the system should be replaced but they can not state specifically what is wrong. When it was cooler out there was slight cool air at first. Now it is HOT air. Beware of this company as this is highly unethical and unprofessional and not the way customers should be treated. When you give an estimate to fix something, EVERYTHING should be in the estimate; not coming in after the fact and try to b.s. your way through a botched repair.

My experience at this dealership was very positive from start to finish. Max assisted me and did an…read moreexcellent job making the process comfortable and easy. While I've purchased cars before, this was my first time buying one completely on my own, and he took the time to answer all of my questions and put me at ease. I came in after doing my research and was happy to find a reliable car that met my needs. I also appreciated that they had multiple other options, all with histories that showed the dealership is intentional about offering dependable vehicles. I truly felt supported throughout the process and never pressured. I would absolutely recommend this dealership and Max to anyone looking for a trustworthy and welcoming car-buying experience

Whatever you do, do not deal with this company. I called on 15OCT2025 at 6:48 pm and 03NOV2025 at…read more5:24pm. The person I spoke to did not identify himself but I believe I spoke to the same person on both dates. I called to get information regarding one of the vehicles (same vehicle on both dates) on the website and he did not want to give me information and he did not want to answer my questions. During both conversations he wanted me to call back or he wanted to call me back. He stated he had customers to deal with. Am I not a customer? I asked if there was someone else I could get the information from. He stated he was the only one available. During the second conversation he stated he didn't want to sell the vehicle to me and immediatley hung up on me.

VIPRE is a good place to buy a used auto, but a bad place to get it repaired. I bought a late…read moremodel Honda hybrid from VIPRE, and have had decent luck with it, but the few times I brought it into them, the bill was always near or above $1,000. In one instance, they charged me $1,200 to replace ONE headlight, and they didn't even fix it correctly- I had to bring it back in because the mechanic hadn't replaced the "igniter". The other headlight went out 2 months later, so I took it to a recommended moonlighter mechanic- he fixed the set-up without fuss for $200, and a year later it's still running strong. I really don't think Shamit and crew are intentionally trying to rip customers off, I just think there's a disconnect between the management and the repair side of the business. And, if you get caught up in that "disconnect", it will cost you thousands of dollars. Shamit has never fixed this issue, so beware to the car owner looking to get a repair. Needless to say, my next used car will probably be purchased at VIPRE, but my repairs will be going elsewhere. Three stars: good cars, bad repair service.

Vipre has fair pricing and that are ethical in their approach to sales and service. I keep going…read moreback to them and I get the impression that most of their other customers do. I get this impression because of what I see when I'm in the waiting room. Service is scheduled well and there is never a long wait for repairs once you're scheduled. If you have a mechanical emergency, they work with you in a very understanding manner.

LF Auto was our 5th stop trying to find a Subaru Crosstrek for my daughter. It should have been…read moreour first. Easiest car shopping experience I have ever had! Zero pressure. The price was great! They gave a fair price for my daughter's trade-in. Even though the car looked clean, they washed it and vacuumed it out again after the test drive before we left the lot. My daughter couldn't stop smiling on her drive home. I could not recommend them any higher! If you need a car, this needs to be your first stop!

Awesome customer service support. Thank for always answering my calls and helping with any issue…read more Mr. Rice

Excellent service, friendly people, and quality of work or how I would describe this business…read more Would highly recommend...

very professional , have gone twice and will continue because of the service and great…read morecommunication. they gave me options tried to be cost effective

I'm not going to keep going back and forth about this. All I know is my part was in my car when I…read morebrought it in, and it went missing while my vehicle was on your property. Whether it was misplaced, lost, or taken, the fact is that it's gone. My car sat at your dealership for a week, and I ended up having to spend $140 to replace the part. I even had to buy another one on eBay for nearly twice what I originally paid. Had I known my belongings weren't secure while my car was left overnight, I never would have left it there. What frustrates me most is that no one took accountability, no one confirmed what happened, and I was never reimbursed for the missing part. From my perspective, this happened while my vehicle was in your care, and that's why I'm still upset. I also demand the money that I spent on my car part on eBay, which was $140. Had you all been accountable?

STRUT REPAIR GONE WRONG! My husband and I are so sad. This is part 1 of many to show proof of this…read morecompany and how they truly operate. 20 years in business or not. All you will see is facts and I will be filing a complaint with BBB and possible legal action. I recorded EVERY conversation I had with Renata because she talk too fast and too much! Be careful who you trust with your vehicle. They were so kind and talk a good game but little did they know, there was a camera recording. You can't trust nobody with your vehicle nowadays! And why is the mileage and years of warranty missing on the invoice as well as the parts used and detailed amounts? Very shady!!! Stay tuned...

Prompt, reasonably priced, friendly, honest and helpful. Exceeded my expectation. Made honest…read morereasonable recommendations without pressuring.

After a frustrating experience elsewhere, I brought my 2017 Hyundai Elantra to Columbia Family Auto…read moreCare for a second opinion regarding a traction control light, check engine light, and intermittent loss of acceleration. From the first phone call, I could tell the experience was going to be different. They were able to get my car in quickly, performed a thorough diagnostic, and accurately identified the issue as a faulty sensor. The repair was completed the same day, and my car has been running great ever since. What really stood out to me was their communication and transparency. They took the time to explain exactly what was wrong, showed me the old sensor they removed, and answered all of my questions in a way that was easy to understand. I never felt pressured into unnecessary repairs or talked down to. A month later, when I called about a separate issue, they immediately pulled up my vehicle history and knew exactly who I was and what work had been done. That level of organization and customer service is rare. Finding a mechanic you trust can be difficult, but Columbia Family Auto Care has earned my trust. If you're looking for honest diagnostics, fair pricing, and a team that genuinely takes the time to help their customers, I highly recommend them.