I'm having trouble finding the right words to describe our experience with Potomac Moving Company,…read morebut "amazing" and "game changers" come to mind. This was an interstate move (DC to PA) in less-than-ideal conditions (we had to move an adult family member out of the apartment). The crew, Roberto and Harry, were empathetic, caring, and incredibly efficient with packing, loading, and unloading the one-bedroom apartment. I spent the day worrying (needlessly) that the storage unit I had rented was too small. The crew fit all of the items neatly and safely into a 5x10' unit with room to spare. I've never seen anything like it. I also want to give kudos to the front office. They were the first company to respond to my inquiry, answered all of my questions patiently, and kept us informed about when the crew was arriving. The value that we received for the price was off the charts. Put Potomac Moving Company at the top of your list. I would not hesitate to call them again for a move if the need arose.

PMC was invaluable for my move from one Arlington neighborhood to another. They worked hard, were…read moreprofessional and took good care of our belongings. Roberto was our crew lead and he was a great communicator and team leader. I was so comforted by their approach and impressed by their focus. I would recommend them without hesitation and will gladly call them on future moves. Andy M. Arlington, VA

Jane and the team were the best of the best, especially for helping to downsize after a lifetime in…read morea home. Compassionate, thorough, proactive, detail-oriented, and incredibly helpful. My family and I could go on and on. Worth every cent. Services: move management, packing, unpacking and organizing

Moyer has helped us now with three different moves, in three different and difficult circumstances…read more(one relative into senior living; two into memory care). This company is simply extraordinary. They are so kind, so thoughtful, and take such care with the entire process, including developing a layout of the new apartment, figuring out which furniture will fit and where, and then -- almost magically -- quickly and carefully and efficiently packing, moving, and unpacking everything so that when you walk into the "new" apartment, everything looks just like home. This truly is one of the most wonderful companies I've ever worked with. Special thanks to Daniel and Sally for their help with the most recent move today. My family and I are so very grateful.

These guys refused to wear masks even tho they were dealing with elderly parents moving , they…read morerefused to take their shoes off in the house , had no tarp to lay on the floors , no booties to put on. their feet and then couldn't even give us a finished invoice , but expected us to pay them for what they hand calculated - meanwhile kept telling us we need to call carlos about deducting our deposit and of course carlos could not be reached Of the 4 moving companies I have used in the past , they were not the cheapest yet were the worst one - i sadly cannot recommend using them

As everyone knows, moving is very stressful. I have always been one for supporting small local…read morebusinesses, so that's one of the main reasons why I chose Carlos's moving company. Due to a situation with my property management, I had to move immediately, and did not have time to contact moving company prior to relocating to another apartment. I contacted two moving companies, and one of them was Carlos's moving company. They contacted me immediately! They were very friendly and courteous over the phone, and very reassuring. During the move, they did an amazing job! They were fast, courteous, professional, and respectful of me and my belongings. I am so glad I called this company, and I give Carlo's Moving Company a 5 Star rating! Highly recommend!

We have had Zip Moving and Storage now for two moves and have two more scheduled with them. We've…read morehad nothing but excellent customer service and support throughout both moves. They were flexible with us as we had to reschedule due to weather, and had several complicated moves that were handled very well. As with any move, we took care ourselves to wrap things, communicate our needs and expectations, but I would do that with any mover. Ask questions, clarify and explain what you want. All furniture was wrapped carefully with moving blankets and secured and all breakables were treated with care. I've never seen a team of people work so hard!

Moving with Zip was a great experience. They set me up with a moving coordinator named Dean who…read moredid a great job helping to plan the process and ensure it went smoothly. The moving crew was fast, efficient, careful, and friendly. They handled my fragile items with care and insured that they arrived undamaged. I would definitely hire Zip again.

They are honest, reliable, and do a great job! Multiple moves and all excellent! Shipped a concert…read moreharp from DC to Seattle and arrived in tube and no strings broken!!!

Excellent service from Roy and Dara coordinating the move to the movers. Very professional, kind…read moreand helpful. I would highly recommend this company for all moves.

I usually refrain from writing negative comments unless it's really bad, but I think certain…read moreelements are worth highlighting . Draw your own conclusion. 1. First, with a positive, the follow up and customer service is great. It has to be, due to the following comments listed. 2. Moved a 1 bedroom apt( bedframe , mattress, dresser , 2 TVs , and a sofa), and it took 5 hours , with a locked elevator , in the same building, separated by 2 floors.Everything additional was boxed or bagged. No loose items. 3. They attempted to change the charges the day of the move , even though we had confirmed less than 24 hours prior. Claimed the 3rd person Was due to their double booking, snow , etc . And the additional man would speed up the process . Did i mention this simple 1 bedroom move took 5 hours for an in building, one bedroom transfer? Does that seem expedited ? Everything was a group effort, and teaching moment. this slowed the move down. For example, it Took 20 minutes of discussion to figure out how to disassemble a bed frame efficiently . Constantly going back and forth to the moving truck on the clock ( for what idk ) . If not watched , disappearing for 15-20 minutes at a time . 4. I was advised that I could leave my dresser items in the drawers, and they could move them efficiently. I now have to find someone to take my dresser apart, due to items some how making their way to inside unreachable areas insiders dresser. 5. I have to find someone to reassemble my sofa. They didn't put it back together. 6. You're charged 30 minutes to and from . So, you owe an hour before they start . They didn't have to leave the property, but charged me fuel . How do you charge someone fuel, and time for arrival, and departure ? Seems like the rate is only labor . You're also charged for any items used to rap to transport furniture . The intimation that they try to give you when you book is that is inclusionary. 7. With a discount, A DISCOUNT, this move cost me $1,000. Between the random 3rd man up charge , wrapping items for the large furniture , fuel charge , insurance that they make you cover that they don't disclose until the last minute that is almost $200 additional ... 8. Moved my items into the hallway, and left them there unattended while moving. 9. Even if you pay by phone, they want you to write your credit card information on a random piece of paper. It's a hard NO, for me. Yes, I signed, and let them go about their business. It's exhausting to keep debating obvious discrepancies, and hidden fees during a move which is a top 3 stressor in general. Just .... Don't . Use someone else .

Moving company: All My Sons Moving & Storage 7642 Dynatech…read moreCt, Springfield, VA 22153 804-315-3030 Manager: Rusty On Wednesday morning at approximately 8:04 AM, I contacted All My Sons Moving & Storage to ask questions regarding their moving services in order to determine whether I wanted to move forward with using their company. Unfortunately, my experience with both the employee and management was extremely disappointing and unprofessional. The employee I spoke with, Laura, appeared to lack the necessary knowledge and understanding of the company's services and pricing structure. During the call, I asked whether there would be any taxes or additional fees beyond the quoted flat rate. Laura responded by saying, "From what I have been told... no." I explained that I needed a clear and definitive answer and requested that, if she was unsure, she transfer me to someone who could provide accurate information. Laura placed me on hold and later returned to the call still unable to provide a direct or confident answer. I then expressed that her inability to answer basic questions made me feel as though she was not knowledgeable regarding her position. At that point, Laura became confrontational, spoke over me repeatedly, and insisted that she had already answered my question clearly and that she was fully capable of doing her job. Her tone and attitude became increasingly hostile and unprofessional. Due to her behavior, I stated that I no longer felt comfortable continuing the conversation with her and requested to speak with a manager. Instead of professionally transferring the call, Laura continued arguing with me. Roughly 15 minutes into the conversation, she then informed me that the call was being recorded. At no point at the beginning of the call was I advised that the conversation was being recorded, which I found highly concerning. I was eventually transferred to a manager named Rusty. Unfortunately, the interaction with management was no better. While attempting to explain my concerns, Rusty repeatedly interrupted me. When I asked if I could finish speaking, he responded, "Yes, if you would like," in a dismissive manner. After I explained the issues I experienced with Laura, Rusty stated that he "couldn't play sides" and would need to listen to the recording. I never asked him to take sides; my intention was simply to make management aware of the poor customer service experience so that no future customer would have to endure similar treatment. Rusty then stated that they "rarely receive complaints like this," implying that my concerns were unusual or questionable. I responded by saying that simply because complaints are rare does not mean poor treatment is impossible. Rusty accused me of misconstruing his words, which I was not doing. I was simply responding to his statement. He then claimed there appeared to be a "communication issue," when in reality the issue was the unwillingness of both the employee and management to acknowledge the unprofessional behavior and poor communication that occurred during the call. At that point, I informed Rusty that I felt the same confrontational attitude was being displayed by management and that I no longer felt comfortable trusting or spending my hard-earned money with the company. I then ended the call. Shortly after 9:00 AM, I received a voicemail from Rusty stating that he had reviewed the recorded call and believed the employee had answered my question. The voicemail entirely ignored the employee's inability to provide clear information, as well as the hostile and dismissive behavior displayed throughout the interaction. This experience was extremely disappointing and reflects a significant decline in customer service professionalism and accountability. As a hardworking United States Army Soldier, I dedicate my life to serving and protecting this country. I should not have to endure disrespect, hostility, or dismissive treatment simply for asking reasonable questions as a potential customer. I sincerely hope this matter is reviewed seriously so that future customers do not experience the same level of poor customer service and unprofessional conduct that I encountered.

Unfortunately, the second time was not a charm. We had a pretty rocky moving experience, despite…read morehaving minimal furniture that was fully declared for the estimate. A significant majority were boxes. The number of movers should have been decided by the company, and clearly not us. The moving crew arrived one hour late, deducting one hour from the freight elevator reserve time in the apartment complex. This meant that the movers had to wait for the regular elevator in a 20-floor building. While we were eventually refunded the amount for this delay, it was incredibly stressful to have movers protest, call their boss to ask for more movers, and practically not do any moving for at least 25 minutes. It is less so how much we were charged in the end, but more how slow the managers were to resolve our issues, to the point of our repeated calls being ignored until we called from a different number.

I quote: "Our procedures for your move were at or above industry standard in every way"…read more Pictures would show how our possessions were treated & damaged as a result - art stacked in a box w/a carpet thrown on top, nothing between pieces or just thin cardboard; tall pieces leaned against truck wall w/o protection, now damaged. Furniture partially wrapped, now damaged. We were clear w/the salesperson that our art was very sentimental & important to us. She assured us that pack/wrap of art is included, saying "we do all the big Potomac houses". She didn't recommend additional insurance. "Do you want your estimate to include packing of your items? (It is standard/included that we will wrap any furniture, tvs, artwork that need to be wrapped)". The owner says we didn't tell them about art beforehand. It was also on the inventory sheet. They asked for the value ($7600) & receipts for the claim. Now he says we are "bullying" for sending that information & are negligent for not adding additional insurance. Buy all the insurance, not for accidents, but to protect from "industry standard" packing. --- We always strive to provide a great moving experience; however, occasionally we fall short. We are sincerely sorry that we didn't meet your expectations and for the damage to your items. That said, to state that we were negligent and careless is absurd. Our procedures for your move were at or above industry standard in every way. Unfortunately, there is always a risk for items to get damaged during a move, whether you move them yourself or hire a moving company. Just because you may have decided to do something differently if you were moving the items yourself or if you were managing our crew, does not mean that our procedures are negligent. Frankly, I would consider your decision to have us move what you are now calling "priceless" items without ever telling us about them beforehand, and choosing to proceed with the bare minimum liability coverage for the move, as negligence on your part. As stated, our legal liability for the damage in your claim is $150. We care about our customers and always try to make things right, which is why we rarely, if ever, offer the bare minimum liability amount even when the customer chose not to obtain higher coverage. However, your expectation that we pay you $7,600 for this damage is beyond ridiculous. Even if you purchased full valuation coverage (which you did not), you would not be entitled to that amount. Even full valuation legally covers the repair of the item, and then the depreciated replacement value if repair is not possible. So, in the case of the scratch on the table leg, scratch on the bed footer, and the broken drawer hinge, we would be responsible for professionally fixing the two scratches and replacing the hinge, which comes nowhere close to the $2,900 you are requesting for those three items. All of that can be done for $100 - $200 combined. In the case of the frame and painting, the solution under full valuation would also be to have both the frame and canvases professionally repaired (which is likely possible), or to cover the depreciated replacement value if repair is not possible. Again, for these items, even under full valuation, the amount would be lower than what you are requesting. With all that said, you chose to proceed with the minimum liability coverage. Yet, we are generously offering $600 (four times our legal liability), as that is likely enough to cover the majority of the cost to repair the scratches, replace or repair of the hinge, and to repair the frame and canvases. While we understand that you are upset and want us to pay you $7,600 for these items, we are in no way responsible for paying you the full cost of your furniture and artwork due to scratches/damage that can be repaired, and we will not be bullied into a situation which is well beyond reasonable. Please let us know if you would like us to credit the $600 back to your card or to mail you a check. Marc

This was the most unprofessional and irresponsible bunch of " movers " I have ever worked with…read more I have moved at least a dozen times in my life and this by far was the worst one. These people ruined many of my belongings , Left furniture in pieces not put together and an entire garage full of unlabeled boxes. The move took 2cdays when the quote was for 1. Cost 800vdollars more than the quote. The list of complaints I have is endless.. Buyer beware. Do yourself a big favor and look elsewhere...

Gorilla Haulers helped us move from New York to Maryland with ease and comfort. We didn't have to…read moredo any heavy lifting. They were very professional and friendly. Within hours, all our affairs were in order. I would definitely recommend them to anyone looking to move locally or long distance. Kudos!

WOW ! I just can't say enough great things about having chosen AJ Moving Services in Frederick MD…read more On time, just a bit early but that was ok. Much better than being at the other end of the show up window. Super polite and professional. Very careful of all your items. Moving blankets and taped or plastic wrap on everything. Hard working and men with a plan. I've done all the homework and went through speaking with many movers and knew I might have the best with AJ. Take my word for it, I could not have found a better operation to trust this 200+ mile move. Many thanks. John L. Germantown MD

This company gave my family the best moving experience we have ever experienced. They are fast,…read moreefficient and such a fantastic moving company. WORTH EVERY PENNY!!!

All around great service. Hard workers, punctual and careful. There was no hassle. I just let them…read morework and they completed my task. I'll definitely be using them again.

I appreciate your response, but I need to clarify a few points for accuracy. At no point did I…read morerefuse to pay for services rendered--what I objected to was the lack of professionalism, last-minute changes, and misrepresentation of the job despite providing an inventory in advance.Your team arrived late and attempted to upsell, which created unnecessary stress and forced me to rent a truck myself in order to complete the move. This was not an issue of "budget," but rather of expectations set by your company not being met. Customers should be able to rely on a moving service to honor the scheduled time, come prepared, and communicate honestly. Unfortunately, that did not happen here. What's more telling is that several other reviews describe the same experience I had--so this isn't an isolated issue. Instead of addressing that pattern, your assumption is that I "couldn't afford the move"... interesting. While I understand setbacks can occur, dismissing concerns by blaming the customer is not good business practice. My review reflects my experience so that future customers can make informed decisions.