This review is a bit overdue because of the busy holidays, but I received the best customer service…read morefrom Cynthia the first day of December, last month. She was thorough and answered all of my questions with ease. She made the "not always fun" experience of having to move... sooo much easier! Thank you Cynthia!

Someone cut my lock and stolen all my package and at least 16 boxes last November. The thief used…read moremy identity to apply a lot of bank loans. It took me several month to solve this issue. The problem is they don't have camera in each hall. So they can't know if someone cut and changed your lock. They say they will have camera next week in the hall but the police told me they won't have camera forever if they say so. And I really can't believe their manager never apologized and feels like it's not their responsibility. Planning to sue them. If this doesn't happen on you, you won't feel how terrible their service is. They earn money so easy that they even can't guarantee your lock won't be cut. Believe me a storage service should have camera and monitor system. Instead only having one camera at the gate. Although they provide a little cheaper price, I really regret choose A-America storage at Pomona. The last thing is the thief has passcode to enter this storage so I'm pretty sure it's their customer or their own people. Who is the next victim? Have you checked your lock has been changed already?

This place is absolutely amazing. The staff they are amazing they always are so happy helping when…read moreneeded. The only down fall is I wish they were available Sundays

Place is meh. They'll give you good service at first . Once your their client seems as if they…read moredon't want to be bothered when you ask them questions . I'll be moving on soon .

Honestly, this was one of the easiest sign-up processes I've dealt with. We handled everything…read moreonline and it took maybe a few minutes, no back and forth or confusion. The pricing is what really sold us. With the 50% off for the first two months, it ended up being the best deal we found nearby. Customer service was also helpful when we reached out with questions, which made the whole thing feel even more solid. So far, no complaints. Simple, affordable, and straight to the point.

I've been using Storage Outlet for almost 2 years now, and I'm very happy with this place. The…read morestaff is always friendly, the price is very reasonable, and the facility is always clean and well-maintained. I would definitely recommend this storage to anyone nearby who is looking for a good, reliable storage place. Great service and great value!

This location has gotten worse and worse throughout time, yet they keep raising the prices and its…read morehard to get a hold of anyone, all you get is a Voice recording for Help. The main person in the office is hardly here and when they're here the main door is still closed you basically have to get their attention to assist you. When I was going to enter and he was leaving on his lunch he didnt hesitate to tell me only members using their code can enter, but didnt say anything to the homeless after me. This location is filthy and there's always a problem trying to use a Cart for your items, they used to have 4 when I had a Spot here now I see only 1. I find broken lock pieces in my friends unit, dust, dirt, dead Rats, trash and food. Please don't waste ur money on this Place.

Very good service really fast and helpful management the storage was bigger than expected very good…read moreprice manager on site was very helpful and professional explained everything perfectly

I've had my storage unit here for almost two years now, and I honestly couldn't be happier. The…read morefacility is always clean, well-maintained, and I feel very safe keeping my belongings here. The rates are fair, and when I needed to move to a bigger unit, it was still a great deal. The staff really makes the difference. Isaiah and Vanessa in the front office are always friendly, helpful, and make the place feel very secure. You can tell they genuinely care about the customers and the safety of your items. On top of that, my girlfriend has had her storage unit here for six years and has never had a single issue which says a lot. Between both of our experiences, this is hands down a place I trust with my valuable belongings. Highly recommend!

A hilly entrance, units are various sizes, all outdoor access. Large units are great for storing…read moreall that life has brought your way. Light switches are located on the outside of the units. Limited parking spaces available for large vehicle storage along the east side of the facility. During an evening move the area was well lit.

Company claimed they sent me an email when they changed system. Card was not charged because they…read morelost information. Sent me an email on 1/28 to say I was being charged a late fee. Company claims they called me on my old number that I have not had for 4 years. Horrible customer service

Been here for years! Today I brought my sister with me picking up stuff from my storage unit, then…read moreI heard my sister's complaining about her experience with another storage facility in the area. Then I just realized Pomona 71 storage has been trying and working so hard to provide the best service. Anyway, I changed my 4 stars to 5 big fat shining stars! And now my sister is planning to move to Pomona 71 storage!

We rented the space for temporary storage to move my kid back to college & we got a sweet deal with…read more1 month free and 1 month of rental to make the process easier. The unit was neat, clean and spacious. The front desk rep. Alejandra was very professional & kind, she made sure we can get the right unit on 1st floor! We think this is the best option for college kids to temp. Storage for each semester !

The staff is friendly and helpful. Easy access, clean, well kept and close to the freeway.read more

Beware of exorbitant rent increases! I rented a 5 x 14 unit in May for $85 per month. In July, I…read moregot notice that my rent would increase to $176 the following month. That's right, they more than doubled the rent with a single increase only a few months in. The best part is they're currently advertising the same size unit for a non-promo rent of $114. I would have been a long term renter here but moved out the day before the rent increase. I'll never do business with StorQuest again.

Laura was so helpful and kind at getting me started. Clean calm and quiet facility, very well lit…read moreafter dark. Competitively priced in beautiful Claremont. Love it!

Friendly and prompt service at my La Verne location. Everything was already set and all questions…read morewere answered. We were helped with the PS app for easy access to enter. Thanks for having such wonderful staff!!

The storage was a great price the manager she was nice and…read morepolite she explained everything and helped me to understand the way everything works I would definitely recommend public storage LA Vern

It's a clean facility. Staff aren't in the office daily and so you should make an appointment…read more Prices stay steady for a year and could go up, but usually only 10%. The only negative for me, is their are no public restrooms.

So pissed off ... they sold my storage unit and didn't give me a letter or not or inform me at…read moreall.... And the worst part was i was still paying for it. now i can't get back all the stuff i had in there especially my dogs ashes im so devastated and pissed off !!!