Beautifully well maintained facility as well as a beautiful well informed management team. Thanks…read moreWhitney!

Amazing service and facility. Loved working with Whitney. Will be back if i ever need self storage…read moreagain.

I will never do business with Public Storage or any company affiliated with them again. There is…read morezero help from the staff. I could get on the property at 6am but had no access to the carts needed to move belongings in and out of my storage. All the the carts were locked up. So I had to wait until 9am for staff to get on site to take my ID in exchange for a key to a cart. I went recently at 9am and there was no staff on site. I waited until 9:15am and called to ask for help acquiring a cart. After 3 calls and leaving messages with no return call I took action. I removed one side of the cart handle, freed the cart and used it to move all of my belongings out. I had planned to only get a few items out. But after having such an frustrating experience, I decided to take the entire day to get away from such a horribly managed company. 1) No customer service. 2) They boost prices at will. 3) Trash everywhere. I will not give business company's using this new model of rudeness. Vote with your wallets!

Kevin was amazing. The facility is very clean. Setting up…read morethe account was very easy and quick . Thank you Kevin.

We had a small storage locker here for several years and they continue raising the rent each year…read moreto the point that it became ridiculous! They want $70 per month for a 3X3x4 locker! I found a slightly larger locker at Public Storage, just around the corner, for $15 per month. Granted that is an introductory rate, but even if they double it after the introductory period, we will be at $30, which is still less than half price! On top of that, they never answer their phones for existing customers. I had to call as a new customer to finally get ahold of them. Bad service bad pricing! I don't recommend them!

e, they have my card and bank information on file but refuse to use it! I am not in the area to go…read moreover there to pay in cash for the next week and they are informing that they will charge a late fee, although I am more than willing to pay over the phone or online right now. In addition to all of this they locked me out of unit so when I tried to put stuff in it I was not able to. They did that without warning or knowledge. These are not trustworthy people and they will do anything g they can to scam you out of money. There are plenty of other storage places where you would be working with decent management and people who will not try to overcharge you. They have also told me I am no longer allowed to rent a unit online, as the accounts clearly offer with a large button that says "add a new unit" and has the prices listed for each unit. So they charge random fees because they want to and do a bait and switch for units they offer online. Not to mention the raising prices every 6-12 months.

I've been a customer at the Deering Ave Extra Space Storage location in Canoga Park for over a year…read moreand a half, and until recently I would have given this facility a much higher rating. The site itself has generally been clean and well maintained, and the on-site manager has always been helpful whenever I've needed assistance. My issue is with a sudden and significant change to access hours that was communicated with little notice and no explanation. I received an email stating that, effective June 8, access hours were being reduced from 10:00 PM to 8:00 PM every day. One of the primary reasons I chose Extra Space in the first place was the extended access hours. The ability to access my unit until 10:00 PM was a major selling point and a competitive advantage over many other storage providers. I called the facility after receiving the email. The manager told me he wasn't aware of the change and would need to contact corporate for more information. Unfortunately, I never received a follow-up call or any explanation as to why the hours were reduced. What makes this even more frustrating is that other nearby Extra Space locations in Canoga Park, Woodland Hills, and Chatsworth still appear to offer access until 10:00 PM. That makes it difficult to understand why this particular location is being treated differently. It's also summer in the San Fernando Valley. Temperatures can easily exceed 100 degrees during the day. Many customers intentionally use their storage units in the evening when it's cooler and more practical to move items. Reducing access by two hours has a real impact on customers' ability to use the facility. I'm not upset that policies can change. I'm frustrated that a major feature that influenced my decision to rent here was removed without any meaningful explanation, and that no one has been able to provide a clear reason for the change. If Extra Space wants to maintain customer trust, they should be transparent about why access hours were reduced and explain whether this is a temporary or permanent change.

IMPROVE CUSTOMER SERVICE!!! Had a frustrating experience at Extra Space Storage in Deering Ave…read more Canoga Park. I returned a cart I borrowed, but the lobby door was locked and no one answered after knocking multiple times. I went to the main entrance--still no staff in sight. This went on for about 15 minutes. When an employee (Black male with long dreadlocks) finally opened the door, he was rude and told me to use the main entrance next time--with attitude. When I calmly asked why he was upset, he just yelled, "Have a nice day!" Very unprofessional. I stayed polite the whole time, but the service was disappointing.

Amazing storage location very safe and helpful staff ! I would definitely store my stuff here again…read more!

Mark has been excellent from the initial time I moved my items into the unit. His professionalism…read morein answering questions and assisting with payments was top-notch. This is the cleanest and most secure storage facility that I have ever seen. The facility is well-lit and secure, providing peace of mind. Definitely would recommend to my friends about Golden State Storage.

US Storage in Chatsworth is a well kept, professionally run facility, with many different sizes and…read moretypes of storage. It was easy for us to go up in size when we needed to have the extra room for storage. The staff is helpful and knowledgeable. Thanks to Patti and Dave for a great experience!

We have been storing our RV at Valley Indoor Storage since 2014. All the staff; Patty, David,…read moreChris, Bob and Sam have been absolutely awesome with impeccable service and we just love this place. Thank you Valley Indoor for always being so helpful and keeping an eye on our rig. Pam and Chuck Alterman

I don't usually write reviews this early in the process, but I had such a great experience touring…read moreSoCal Self Storage that it felt worth sharing. From the start, everything just felt easy. Rebecca walked me through everything over the phone in a way that was clear, thorough, and never overwhelming. Ella was amazing in person--super friendly, helpful, and made the whole experience feel welcoming instead of transactional. You can tell they both really know what they're doing and actually care. The facility itself is clean, well-maintained, climate-controlled (which I love), and feels very secure, which was a big priority for me. No weird storage-unit vibes. Super organized and well taken care of. I haven't moved in yet, but based on how smooth and thoughtful this whole experience has been so far, I feel really confident that move-in day will be just as seamless. Really appreciate how easy they've made this decision. Thanks everyone!

Great customer service! Very friendly and accommodating! Extremely clean and highly guarded and…read morewatched! Definitely recommend, I know my belongings are safe.

Facility clean Staff friendly and knowledgeable…read more Little on the pricey side due to desirable location

Ever since Storquest took over increases are out of control. you no longer have access to the…read morestorage at night unless you allow them to deduct the payment monthly. front entrace of storage is dirty the door is kept open. I don't recommend Storquest. customer service sucks. They try to bleed you for your money. the B/S is that they try to keep with the market & yet the same unit is half the price for new customer. They suck!