I'm very pleased so far with JLC. As a single-income homeowner, I was on a very limited budget…read morebut really needed to change out my masonite siding (though I was not at the best time of my life to do so and friends and family were reminding me of such). But JLC were competitive--without skimping on product or workmanship quality. Not only were they responsive to all questions & concerns, but they were timely and clean. There is something more I'd like to add (without trying to sound too melodramatic): As a single woman, many companies take advantage and/ or dismiss our worries, but I really could not afford (financially or mentally) ANYTHING to go wrong, so when I responded about a few things that weren't done quite right, they responded immediately to come and correct those things until I was satisfied. That said, I will be contacting Jacob's Ladder again for all future home improvement projects.

We needed some siding repair, gutter replacement and a whole house paint refresh. JLC got…read moreeverything done in a fast, friendly and efficient way. Everyone was very professional and I was impressed by how quickly things got done. If we have future work, I'd definitely use them again.

BNW Builders recently performed a total roof replacement on our home The work was performed…read moreexcellently, the installers used all proper PPE, they were respectful of our home. The Owner provided personal input into the pricing. The Contract Mgr assisted me with Warrany execution on the previously installed roof and I/we couldn't have asked for a better company. This company sets the bar really high for their competitors.

I was searching all over for someone to build a custom pergola and BNW was the only company to…read morerespond and take on the project. The build was quick and high quality. Everyone I dealt with was courteous and professional. Highly recommended.

Totally first class, from the initial phone call to the completion of the job. I have used the…read morecompany for two different jobs, gutters and roof repair, and totally satisfied with both. They were here the next day for the quote, explained everything as they gave the quote, gave me options and no pressure. The decisions were easy in both cases; they were well within budget. The crews were very accommodating, and I felt like they were dealing with a friend, not just "doing a job".

I paid over $5000 for gutter guards only to be highly disappointed when it rain. The gutters are…read morecausing buckets of rain to pour in front of my garage. When it rains I can't enter my house from the garage. When the representative came out and saw the video I recorded he said it was nothing he could do. Now that I have these gutters, I have to pray it doesn't rain.

Originally Rashad came to give a quote a few months ago for 3-4 different things around the house…read more As he was leaving my house he said that he would get able to give me a quote within the hour. To this day I have never received that quote. I reached back out to him weeks later about doing an accent wall, one of the items on the quote that I never received. He then said he could do it, gave me a price and gave me three options as to what he could do. I picked one, and picked a date. He said great and confirmed the date and time. Three days before his arrival I ask for a draft of what the accent wall would look like. He did not respond. The day before the scheduled date I reached out again he responded and said he call me later. But never called. The day of comes, and 40 minutes after his arrival time(9am) the time that he picked out, he did not show up so I texted and called him. He told me he had to pick up his guy and would be over around 11 which was two hours after the time we agreed upon. I informed him if he cannot arrive by 12 then we would have to cancel the project. So he shows up at 11:40 AM stays for 20 minutes and said he had the wrong wood. He was not prepared to work, and did not have the right equipment. He did not come with the equipment, staff, or equipment that he should have come with if he planned it out. Ultimately he only came to make my deadline. He scammed me. He then left for over an hour and a half. Later that afternoon he comes back with a staff member, tools, and 'better' wood to do the job. They put up three pieces of wood and left again. Leaving the back door of my house wide open, and didn't tell me they were leaving nor when they would be back. Another hour plus goes by and he comes to drop off the staff member leaving him to do 3/4 of the work. He then returns on the last piece of wood being put up. The accent wall design he picked out was not what I received. The zigzags were pointing the wrong direction as well as the wood he picked was too wide/big leaving room for only 3 zigzags verse 6. Then he stated that in order to add on a fourth row to the bottom section, that does not have the same width between the other zigzags, he would have to call an electrician to cut around the outlets. Which doesn't make sense because you don't need to remove the outlets to cut a piece of wood around it. He originally told me the task will take 2 to 3 hours. But did not leave until 6:30 PM. If he would've started on time with the correct materials he would've done this task 4 times over. He also wasn't even here to assist his staff or guide him to match the photo. So many things went wrong. And he didn't even Apologize or offer to correct it. he just said he had bigger projects to do. This is the sloppiest craftsmanship I've ever seen. It is not even the correct thing I asked for. It looks like an upside down, zoomed in version. Knowing that he gave me options of what he COULD do Is what is most frustrating. I would never recommend him to anyone. He is unprofessional, untimely, and leaves all of his work to his staff who have no idea what the original ask is. I love supporting small businesses but this was a disgrace.

Removed a wall and painted living room. Overall great job even though it was a little behind…read moreschedule. But they worked with us even when my wife changed colors in the middle of the job definitely a company we will be using again.

These folks were excellent from the beginning through completion. Good communication. You could…read moretell they knew what they were doing. We felt like they were being honest from the get go.

Made an appointment for an estimate for a window of 3- 4 pm. By 5:30 pm hey never showed up…read more Called at 4:30 pm to get an update and the call is an AI automated system "Amy". Never received a follow-up phone call or an update.

I will start my review by saying that we feel like we got a great final product in our master suite…read morehome addition, and we are so pleased and thankful for this. All the workers we dealt with were pleasant and relatively competent. The reason I would not recommend Coastal Contracting is primarily due to the lack of follow through with their one year warranty on materials. Our addition has been completed for about 9 months at this point, and we have had 3 distinct issues come up. Twice the HVAC has failed, and once the shower plumbing was malfunctioning. The first time the HVAC failed was right before the ice storm of early 2026, and we called the installing company to arrange service. They came out promptly and fixed the HVAC (faulty part, but we now had heat!) but we were told that we had to pay out of pocket for repairs since we did not first contact Coastal in writing. Ok. It then failed a second time right before the heat wave of July 4th weekend, so we contacted Coastal. We did get a personal email back after business hours saying that they would contact us after the weekend, which after 2 business days we have not heard from them. Again we did some repairs on our own. The plumbing issue happened between the two HVAC issues, so I was wise to submit my request for service in writing and followed up with a phone call, during which I was assured I would hear back...which I never did. It is just disappointing. Also disappointing were the many mis-ordered parts and vanity that delayed our project, the cut corners that we had to be vigilant about inspecting, and the surprise few thousand dollar increase in fee for a plumbing issue they did not see when they were quoting us. They admitted they didn't look under the house as they should have (I thought we were paying for their expertise?), but assured us that we could be happy that we were still getting a good deal. Maybe these hiccups and lack of communication after they get their check are all normal on a project of this size-I don't have any other point of comparison.

Coastal Contracting is one of the best contracting companies I have ever worked with. Kwan is…read moreknowledgeable and experienced. She stands behind her company and her work. Coastal is the only contractor I use for my personal needs. I recommend them to my family, friends and clients. Outstanding service time and time again. L. Hill

Quick reply with a quote / visit and then scheduled work. Good detail on the quote and fair…read morepricing. Jason is a good guy too and easy to work wiith. Highly recommend.

I had a door that needed to be reversed. We got an estimate…read moreand it was a fair price. Communication was easy, the work was done nicely and everything was cleaned up. There was a small issue with supply chain but that was out of their hands. I'd hire this company again in a minute.

We HIGHLY recommend giving Darren an opportunity to look at your project…read more When is the last time you caught yourself (or your significant other) just staring at a floor for 10 minutes at a time? Because of Darren, we do it every day! Darren refinished a ~30 year old hardwood floor that had yellowed, shown wear from traffic, had missing pieces of wood, and damage from chemical spills. From the very first time I reached out, his communication was excellent. He visited our home to see the floor, take measurements, and recommend and explain a refinishing process. Darren gave us options for type of polyurethane, colors, finish (matte vs. gloss) while offering recommendations from his many decades of experience. Within several hours we had a very fair quote and were booked several weeks out. Darren spent a few days on property and was incredibly respectful of our home and us when we would ask a question or two. He worked his magic to sand and protect our floor to a condition we would have never expected - just see for yourself. Overall, working with Darren was an exceptional experience that greatly improved our living space for the next couple of decades and likely longer.

Darren is a true professional! Fair, quality work and great value! We felt like we won the jackpot…read morewith Darren!