Great place outside and inside some staff is very friendly some I could do without seeing again but the guy that help me was very professional and friendly shout out to Jordan very nice guy keep up the hard work read more

EXTREMELY Great prices, very good customer service, and representatives are very friendly. The only criticsm I have is waiting can tend to be slow so they may need to hire more help...but worth the wait for sure. read more

As soon as we walked in the door somebody said hello very friendly place you cannot beat the deals, two pairs of glasses for $66 and Glasses were ready in 3 hours. Wow super impressed. Sarah helped my mom to look for the pair of glasses that would be just right for her and got them fitted and ready to be made when we went to pick them up. The manager helped her to try them on and make sure that they were just right. what a Nice guy he was very patient with making sure every little adjustment was just right for her. You could really tell that he was happy to help her and happy that she liked her glasses. read more

I have gone here for years, even though they don't accept my insurance. I love them and their options. I went in yesterday and the woman who helped me, Debbie, was AMAZING. So friendly, helpful, and absolutely sweet. Thanks for everything! Love my new glasses! read more

Always having good deals, also customer service is awesome. The ladies there are super helpful & sweet! Love the fact that your glasses are ready within a few hours! Awesome optometrist place overall! read more

I got two pair of glasses here yesterday and am very happy with them. I had an appointment and they were on time. The optometrist was patient and thorough. The frame selection is very good. My glasses were ready in less than 90 minutes! read more

Had a very unpleasant experience here last year. My sister, mother, and I needed to update our prescription and were recommend eyemart by a good friend. I only use glasses for driving, but the optometrist told me my vision was poor and needed to use them on a regular basis. I ordered two glasses as well as my mother and I. We had a horrible experience with the staff when it came to get our actual glssses. We live out of town, and had to make numerous trips back because first they gaveus someone else's prescription glasses and second they never tightened my glasses so they wouldn't slip off, which I asked them kindly if they would do, but they responded that they couldn't do to the pair I had. I asked their manager and she said they could be adjusted. After a weak of wearing them I started having horrible headaches and blurred vision and I went to a different optometrist and he said the prescription they gave me was too strong and it would ruin my vision if I continued using them. I called them an no staff would help me. I finally had to call their corporate and complain and they apologized and I asked for a full refund and they said yes, to go to the store for it. This was a greater mess with their sales employees being very rude through the process. I asked for their manager to be called to do this because they were extremely rude and did not know how to refund a 'large amount'. I would not recommend this place at all. A year later, took my mom to a new opt, and her prescription was extremely high, which ruined her vision a bit. Paid a lot more, but got it right this time. This place is cheap, but that's exactly the care you will get. Quick, non thorough, and poor. read more

I was very nervous about going to eyemart since there are so many places that do the bait and switch. I went in for the exam as a walk in. They got me in fast and Dr Finn was really enjoyable. He made me feel at ease. Then I went to pick out glasses. The person who helped me was christa. She was right there and very helpful. She didn't try to sell me lots of ad ons. No pressure. Then the best part, my glasses were done in less than an hour. I will definitely go back when I need more glasses. Just a follow up. When I went to pick up my glasses they were very busy but it didn't take to long and the associate made the time to be sure I was happy with my new glasses. read more

Worst place to get glasses, unless you like people giving you the run around. I ordered my glasses, they said their machine was broken to make my lens, so I had to wait a week. Well a week and a half goes by and I call and they say it should be in today, that day goes by, nothing. Called next day, they said it should be in today, I hear nothing so I stop by just before they close, they had them all day! Well after a hour wait just to pick up my glasses, I finally got them. It doesn't end there! I get home and I notice there is a gap between my frame and my lens so I take them back, they say they can fix it in a couple of minutes. Well 30 mins goes by and they say they can't fix it and need to order a new frame since they are out of mine. This place is a joke run by a bunch of slacking goofballs read more

Broke my glasses by accidentally stepping on them and I need them for work. Went in and was able to get in for an eye appointment on the spot and then they helped me get my glasses ordered. Within a few hours I was back to seeing again. Very happy with this place. read more

VisionCare in the back, provided excellent service, Crystal (I believe is her name) was really helpful and comfortable to talk to, it was pretty busy this day but she managed to get to everyone on a timely manner! I would definitely come back ! read more

Went here to choose a better frame variety than walmart for a good price. I found some and I am happy. Not happy with staff service though as I sat and waited kinda studied there service around and they all look like they can't wait to be off work. Straight faces no smiles just blah! Until you actually approach someone. I feel a business like this they should be shipper and make customers feel wanted. Sorry just my opinion. Felt uncomfortable and could've wait to leave. read more

I feel like there is always a catch with these guys. Came in and talked to someone about getting glasses, but did not have the prescription at the time. Told them about our insurance and they said really can't help us until they had prescription. Came in a week later and was help by another person. This time before we gave her the prescription and before she ran our insurance, told us they weren't in network. Why weren't we told this previously. Glasses would be more expensive through insurance (since they aren't in network) than it would be to do the promo. When looking at just buying glasses with their promo deal, of course there were several hidden costs which made it not the deal it sounded. We will find somewhere in network for glasses. read more

This was a very good experience. The service was prompt and very professional. We will come back again. Pricing was very fair.

If you want to get just a pick up for your glasses, they won't just give them to you. They literally make you sign in and wait a whole hour. They need someone just for pick ups. read more

Drive down here from tehachapi with out an appointment. Both myself and my husband need exams. They told us they could only see one of us but we both filled out the paperwork "just in case". Even though they said they were very busy with appointments they still got both of us in for exams, within about 15 min!. The optometrist was hilarious and super nice. After the exams we went on to picking frames etc. it was looking like we were gonna be at around the $400 mark total and they said we were getting a small discount for having 2 pairs and our total was only $200!! Our glasses were ready in under 2 hours and they are perfect!! What a pleasant expierience! We will definitely use them again! read more

My first visit was really good. Raj took the time to explain how their system worked, measured the frames I selected to be sure the progressive bifocals would fit. Deal was buy one pair, get a pair of sunglasses free. Easy peasy! Price was affordable. She said that I would get a text when the glasses were ready-by 5 pm the following day. I arrived the next day around 4:20 or so, and they were unable to locate my second pair. A mistake was made and somehow another person got my glasses. Travis, the manager, was right on it. Told me to pick any frame in the store and would rush the new pair. In the meantime, my original glasses were returned to the store. Travis still provided me with the additional pair and did everything he could to assure I was happy. I wholeheartedly recommend EyeMart Express. The opticians are friendly, knowledgable and give great customer service. read more

Ok. I am a patient person and I know if I don't make an appointment I am going to wait. I walked in for an exam. First one of the day, fantastic. I got two pairs of glasses for a great price within 50 minutes, outstanding. And the best part, they did all that for me and it only took 2 hours tops. Great customer service, I highly recommond. read more

I needed glasses and I was well taken care of. I actually purchased 3 pair of subscription glasses and one pair of subscription sunglasses. Beautiful, I highly recommend this business read more

Great customer service. Young girl met my elderly mother at the door and took care of her right away. She just needed her glasses repaired at it only took the girl a couple of minutes. Would highly recommend for all your glasses and repairs. read more

Great fast service. There was a problem with one pair of glasses but they fixed it without question and kept apologizing for it.

I have a regular optometrist I visit yearly, but when it comes to ordering- even with insurance it gets pricey. So this time, prescription in hand, I decided to look for a better deal. I walked into Eye Mart and was immediately greeted with the warmest welcome. His name was Mark, and he was amazing! He literally guided me through the entire selection based on facts and measurements he gathered just by looking at my face. He knew I had problems with wearing glasses because of my nose being so small and suggested a small change in the styles I was looking through. Something so simple made the biggest difference. Also, something even my optometrist never mentioned! I owe my excitement and happiness to Mark and am forever grateful for him and Eye Mart Express in Bakersfield, CA. read more

Great service! Hilda was a great help we got 2 pairs of glasses and 2 cases for 178 dollars. Highly recommend

Kudos to Sara, Travis, Carmen, for the fantastic customer service. I bought, what was essentially two pairs of glasses with progressive lenses for the price of one, and when I had a problem with the second pair they made it right--without hesitation and with a sincere willingness to make sure I was satisfied. What I also liked about my visit, was the store had a good selection of round-framed glasses that I prefer, whereas in past visits to other stores (their competitors), those stores didn't! Then when you factor in that they have really good prices, you can see why they do get a lot of business. Which leads me to my only complaint. Because they offer such a good deal, they can get busy and the wait time to be seen can be a while. Luckily, they have plenty of seating. I just wish they had some magazines to read. And cocktail service too. read more

TRAVIS...He needs an award for excellent service. I had problems with one of my pairs of glasses. TRAVIS went above and beyond to make sure that everything was fixed!! I cant say enough about this manager! He has a customer for life!! read more

Stay away! My wife and I both had glasses made there. My wife's glasses lenses began to crack around the edges within a week after they were made. She ended up taking them back four times and each time the problem came back. I think the reason why the lenses cracked was because they were trimmed too quickly by the lab resulting in heat being produced, thus the cracking. We ended up getting my wife new glasses from another optical store. The glasses I bought were metal frames. The frame finish began to pit and corrode after two years. Then, just before my last eye exam, the temple broke at the hinge. Eyemart advertises inexpensive glasses and fast service. Both are true, but you get what you pay for. If you want good glasses, stay away from Eyemart Express. read more

This place was recommended to me by a coworker. I went here on a Friday about 6 pm. My son needed reading glasses and we had our prescription in hand. We were greeted with the generic "welcome to eyemart" by someone off in the distance. We proceeded to the youth boys section and helped ourselves. After about 20 minutes my son found something he liked. So I went to what I thought was a line by the counter. As I was getting ignored I heard names being called, for people that came in after us. I finally said I need these glasses. A worker asked me if I signed in? NO, where does it say I need to do that? And where do I sign in??? They finally showed me and I had to wait more since I had not signed in. So frustrating. Especially when we had 4 hungry kids in tow. Once my name was finally called, we pointed out that nowhere does it say or did any one notify us that we needed to sign in. Perhaps when they greet customers they should say "Welcome to eyemart, please sign in". The lady that helped us out shrugged it off which was really annoying. One plus is that the glasses would be ready in one day. read more

First time here with my son . Walk ins welcomed on exam . $59.00 was quick no waiting , they were helpful .

What a disappointing experience! The glasses as ordered could not be made in-house. When I came back a week later for pick up, they were not as ordered. Instead of "Sorry, we'll fix it" I got the bum's rush. Three employees all talking at once, telling me I was wrong. The obvious corporate goal here is crank out the sale; get the commission; and get 'em the hell out of here. Never again. read more

If you find yourself being lured in by promises of "one hour glasses" and "cheap frames" turn the other direction. This place isn't worth your time or your business. The way the "employees" treat you is atrocious. When you first walk in you have to sign in, ok that's fine, if only someone would let customers know instead of leaving them guessing. With four people standing idly by the counter you think one of them could have made this aware..nope. I came to my own conclusions about the sign up sheet and patiently waited to be called. Right around 30 minutes later I was the only person that had not been called so I asked how much longer, The employee asked if I had signed in I said yes she picked up the sign in sheet and loudly called my name..She glanced at my receipt (because I was simply picking up the glasses 2 days after I ordered them not 2 hours) And only gave me one pair of glasses and walked off. I ordered two. Another employee finally was able to find the other "misplaced" pair. If you want to spend hours of your day around incompetent,rude people, for glasses that are not done in time anyways then this would be the place. read more