Made an appointment at Southwest eye care to have my eyes examined thoroughly. It's was an easy…read morecheck in, I completed a questionnaire on line which made it simple. The waiting area is roomy and comfortable with TV. . After a short wait , Denise my technician brought me back and we went through a battery of many tests. She was awesome, friendly and professional. The office is very large, clean and organized, Dr. Vance and her assistant were a super team, very experienced and organized we did many examinations and tests there was no rush. All my questions were answered throughly, it was great professional experience. I didn't have time this visit to pick out frames from their large selection, but I will return soon. The billing department, was just as professional and friendly as all the other staff. Southwest eye care is a must stop for all your vision needs.

Easy to schedule, friendly staff. Dr. Vance is knowledgeable and takes plenty of time with…read morepatients. When it's time to pick glasses, Laura is amazing. She helps select the perfect frame for me, that coordinates with my style and face shape.

I've been going to Dr, Ratty since I was 8 years old!! He's the sweetest guy! All of the employees…read morefrom the front desk, to the eyewear/repair area, to the contacts and the consultants side are amazing! I had to get a prescription before my insurance expired and they got me in right away! I've seen the other doctors as well and they were so inviting! I'm sad to say that my new insurance isn't accepted by your office so I'm a bit sad to change over Thank you for giving me the best experiences and making me confident in my eyewear! I hope to go back to you guys soon!

Dr Ratty was quick and efficient however, I found the office and parked on the side in the shade. A…read moreworker got out of her car and told me I was parked in the employee section and I needed to move. I apologized and told her I didn't see a sign. She said there wasn't one but the employees were arriving and I needed to move. I told her I parked there because I wanted to park in the shade. She said that I could stay there but I moved into the parking lot in the sun. If I didn't have an appointment, I'd leave. I won't be back.

Dr. Shively is great. Not only is he knowledgable in his field, he has a calming presence making…read morehis patients feel safe and he is very helpful at answering all questions with thorough explanations. I haven't felt rushed during the eye exams (unlike other offices I've been too!), and the tech has been friendly. Dr. Shively referred me to an amazing Lasik surgeon as well, and for that I will be forever grateful! If you need new glasses/contacts or are looking for an ophthalmologist, I would definitely visit BeSpectacled!

Staff is always very helpful and nice. They do take private insurance and cash. They don't accept…read moremedical. The optometrist is very nice and gives you a very descriptive explanation of your eye exam. The price for a pair of glasses can get pricey depending on what you get. The eye exam is comprehensive and detailed a lot more than other eye doctors. This place is definitely worth the price.

Today we decided to go shopping for our new glasses after putting it off for months due to my…read morehealth issues. As usually upon walking in you are greeted with a friendly smile and hello which is always a plus for customer service. We were given trays for our glasses while they checked on our coverage. They have a very nice selection of men and women glasses. We are always pleased with this business. Agnes is very nice and helpful... she was able to help myself and my husband with our selection process. After finding the glasses we both liked CeCe also very nice and helpful came over to assist us and everything went smoothly. We were able to both get the glasses we liked and Agnes help my husband with his old pair we purchased from them years ago. Great customer service as usual and we highly recommend them for your eye glass care. We'll upload pictures of our new glasses in a few weeks. Thanks ladies for everything.

I've been coming here for years for my eye exams. While ownership has changed, the experience…read moreremains the same high quality. I had Dr. Pham for my most recent visit and I couldn't recommend her more. She is a true expert in her field with excellent bedside manor. Dr. Pham spent the time to get to know my eye health history and explore any concerns I had. She provided an excellent and thorough eye exam experience. The whole staff is very helpful and friendly. Alexia, who did the begin portion of my eye exam, was attentive and nice to visit with. Agnis helped me explore their selection of glasses, and while I didn't end up buying a pair she was very kind. Thanks to the whole team for a great experience. I'm very excited for my new prescription.

YAY! Awesome optometrist in Bakersfield! Lately I've been finding it hard to find a top tier…read morequality experience at pretty much any place of commerce... So, coming here, it was very refreshing to discover that there are some places that still know how to run a business with great professionalism and customer service. This review is for a contact lens exam that I received earlier today. It was my first visit to Takhar Eye Care. First of all, the front desk is fantastic. They actually answer the phone! Promptly and friendly too! They are clear in communicating and very detailed oriented. The front desk can make or break whether or not I'd like to even make an appointment in the first place, let alone come back. But the prompt and responsive service was immediately impressed upon me even before I arrived. They also had appointments available within a reasonable timeframe, which is hard to find these days. Secondly, the doctor is also fantastic! Really took the time to learn about what I needed and didn't rush through the exam. He was efficient and thorough, carefully checking my eyes. He listened to my idiosyncratic requests and was able to meet all of them. Also, he explained some of the process of the exam that I never knew before! The place was super clean and organized. And, they had a contact lens removal station with lens cases and solution! It's so odd, but for the past 15 years plus, it has always been a hassle to take out my contacts at eye exams. When I saw a whole station ready with sink, mirror, cases, and solution (for soft contact lenses), I was seriously shocked and happy. At past offices, I have been given grief for not bringing my own supplies, provided only hard contact lens solution with no other option, needed to walk down outside of the office to a faraway restroom, or used areas without an available mirror at all. What a relief it was that I didn't have to overcome any of these obstacles just to take out my lenses for the exam! Overall, A+++ for Takhar Eye Care. Thank you!

Arrived at 12:00pm. Door were locked with instructions to call the number listed for assistance,…read morewhich was fine. Another sign on the door stated they were closed from 1p-2p for lunch, also fine. Yet an additional sign read "walk-ins welcome." Called the number and asked to come in to just look at frames, only to be told that a current customer was currently being assisted then they were going to lunch. Asked if lunch was still at 1pm, and told it was. So apparently it takes 1 whole hour to assist a customer, walk-ins are not welcome, and you can't come in to just look at frames. Terrible customer service...you just lost 2 potential new customers as both my daughter and myself are in need of frames. Literally just wanted to look at frames, already had our prescriptions.

I decided to make this my new Optometrist. I've been here twice. They're very knowledgeable when it…read morecomes to insurance, they're quick, they have a great selection of glasses for men and woman. The staff is great. There's plenty of sitting room, there's a calm and laid back feeling. My eye exam went very well.

I've visited this optometry office twice over the past couple of years, and after this most recent…read morevisit, I'm done. The most uncomfortable part of my experience is how both the doctors and staff address gaps in care. If you haven't been seen in a few years, they bring it up sharply--almost like you're being scolded for not coming in sooner. It's awkward and unnecessary, and it comes across as if they assume they're the only optometry office in town. Our family has gone elsewhere and had far better experiences without the judgment. The sales staff is another issue. They are very rigid and come off as rude--no warmth, no smiles, just transactional and cold. As for service follow-through, it's been frustrating. When my recent glasses were ordered, I was never called to pick them up. They acknowledged that mistake, and I was understanding about it. However, this was also the first time I've ever had an issue with a prescription. I returned to explain the problem, and they sent the glasses out to be corrected. Again, I waited for a call--nothing. After about a month and a half, I finally called and was told the glasses had been ready for weeks. I'm still using my old prescription and technically need to go back again to get this resolved, but at this point, I'd rather start over somewhere else. Between the scolding tone, lack of communication, and overall unwelcoming environment, it's just not worth it. You can absolutely find a more professional, comfortable, and customer-focused experience elsewhere. I'd recommend avoiding this place.

I took my son in for a routine eye exam here. Tucked away in a small business center near Olive and…read moreCalloway, this place was great! Very quiet inside and clean. The doctor and staff were all very prompt and friendly when working with my son. The doctor explained everything well. When it was time to look at glasses they didn't pressure me to make a purchase at their store (what a relief!). Definitely recommend their practice!

Great experience!! I took my daughter for the first time because I thought she might need glasses,…read morewhich she did, and everything went smoothly. The doctor was super sweet and so was the staff. Very clean and friendly environment. I will keep taking my daughter there.

The staff and receptionist are helpful in finding the right prescription and glasses. The…read moreatmosphere was welcoming and comfortable. Overall the experience was of the best, I'm definitely coming back next time.

I highly recommend Bakersfield Eye Care! The entire team went above and beyond to take care of my…read morefamily. From the moment we walked in, the practice manager, doctor, and staff were all incredibly kind, polite, caring, and professional. They made us feel comfortable throughout the entire process. They took the time to thoroughly examine our eyes and helped each of us pick out the perfect glasses without making us feel rushed. What meant the most to our family was the care they showed my son. They were able to diagnose an issue with his eyes and guided us toward the proper care he needed. Their attention to detail and genuine concern made all the difference. It's clear that everyone at Bakersfield Eye Care truly cares about their patients. We are so grateful for their compassion, expertise, and outstanding customer service. I highly recommend them to anyone looking for exceptional eye care!