GE has assigned this company to come out to our house several times to look at our washer and they never show up. We've tried to call and only get a voicemail. read more

They were a "no call, no show" for their scheduled appointment on 12 July, and they didn't answer or return my call.

The property management company I rent from assigned them to repair my washer, we agreed to a day, I took off work early, and he emailed asking if I would be home at 3:15 when we agreed to 3:30...then, he said he'll be here tomorrow at 3:15. I emailed and mentioned the fact that we were already scheduled for today so I wasn't sure why he'd say he was coming tomorrow and he never replied. It makes no sense to set an appointment and turn around and not come on the agreed day and time. My clothes have been sitting in water and I advised him of that when first started communicating to set the appointment. Also, they don't ever seem to answer the phone as I've called several times! If I could give less than one star, I would. read more

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Need a -STAR for this scammer. I got Ernest Fabers info from a local FB group August 7, 2024. He came out within a few hours to check my GE refrigerator. He ordered the part and said it would be in with a week and he would call me to return to fix. I wrote him a check for half the total cost. He cashed the check within a week, but to date (November 1) I have not heard from him. I've called both numbers and emailed him 12 times, but he never responded. This is horrible customer service and appears to be a con/scammer. I filed a complaint with the BBB. They recently reached out to me to let me know that they attempted to reach Mr. Faber many times, but he is not responsive. My next step is to contact the Attorney General of Virginia. read more

Mr Faber came to my house for a service call for my dishwasher. It needed a part and he agreed to order it (per paperwork and text trail) but said it could takes months to come in. Fast forward many months and I texted him to ask the status. He didn't remember coming to see me so I sent him a screenshot of the paperwork he gave me detailing the work to be done. He never responded and will not answer any texts. Worst customer service ever. This was local service in Stafford, VA. read more

There should no star! You never get a call back. Voice mail is full. My washing machine is still waiting to be fixed. We were told that it need a valve that needed to be ordered. I wonder how long it will take for a part to come. However, we were informed that maybe about a week for the part to come. It has been 3 weeks and didn't hear anything from this company. I have been spending money to the laundromat. The trips take my time from spending time with my family. read more

Ernest arrived Monday, an hour late and proceeded to diagnose the problem. After determining the problem to be a switch ($22), he wrote me a bill for $251. I explained the microwave was purchased new for $250. He never informed me ahead of time of any service call charge and then at the conclusion of his attempted repair, informed me of a $110 service call fee. His office is 2 miles from my house. He required half payment before he would order the parts, so I gave him $125. He advised the parts would be in by Friday, (He also charged me for express shipping), and he would return that day to complete the repair. He has not answered his Google listed phone number or the phone number listed on his repair receipt. I left numerous voicemails on both phone numbers and he has not responded. In looking through his internet reviews, this is not the first time he has done this. He evidently has a history of failing to return, show up, return calls, or answer his phones. At this point, I have been cheated out of $125 and am still with a non-functioning appliance. Stafford, VA read more

Ernest came out on the weekend after an emergency repair was needed on a fridge for our rental home. He offered insight on repair costs versus new to help us make an informed decision. Very responsive. read more

Our dishwasher started leaking and Mr. Fabre was apple to fix issue quickly, and at an affordable rate. I highly recommend this repair shop for appliances. read more

Thanks Faber Appliance Repair, had a leaking LG fridge. Contacted Earnest he came out found the problem. He ordered the parts and keep me posted and updated on his arrival. Came out completed the job. We are very satisfied . We will call on Faber Appliance for any future appliance repair needs. read more

Fibers is sears service provider for warranties. I have scheduled for them to come twice to repair my microwave and both times they have not shown, after losing two days of work. Not to mention you can not contact them you have to leave a message an hope they call you. Now I can't cancel the warranty because of the pending work order with Faber. And of course I can't reach them. DO NOT USE THIS COMPANY read more

Where do I start!!! We have a Sears warranty who contact Faber's on 07 July to come fix our dryer today (30 July) with a 0800 to 1200 service window. They never called confirming the appointment nor did the show up. When we called Sears customer service they were unable to contact the tech or the company. Eventually after 40 minutes the company answered their phone but said that the delay appointment is until 1700. Well 1700 comes and goes with no call and you guesses it a no show again. As someone else stated there should be no star. Poor customer service. Don't use this company. read more

I had this company come out to diagnose and repair my Maytag washer. I was Charged $135.00 to diagnose and given a work order to have repairs done within 30 days. I have called many times and left messages before the 30 days was up to have them come back and and repair my washer. No answer no call back. Now the work order has expired. I really feel this company has scammed me. Now I have to pay the service fee for someone else to come out. Wish I had checked reviews before. Beware!! Read reviews! read more

I have extended warranty/repair from Best Buy. I called for service on my refrigerator and Faber's was dispatched and was here on June 4th, 2015. Faber's showed up, I explained that my ice maker was still leaking (I've had several repairman try to fix, they melted the ice so it was at least functional) somewhere within the ice maker unit. He looked in and agreed. Wrote up an order for a new ice maker and left! he was here for 15 minutes tops! I even asked if he was going to melt the ice so my unit could still work. he said no need, because he would be back soon to replace it! I called and left a message and never heard back. After over a month I called Geek Squad again. They said that Faber's had closed the repair ticket10 days, yes, TEN days after receiving my call!! I wonder if Procwaad got my ice maker part!? read more

Had a problem with our washer about a month ago; was operable but not cycling properly. Mr Faber was very nice and helpful on that trip. A month later the machine stopped working and was inoperable, still under warranty with Sears and I had the same experience as Dennis R. I was given a day and time( next day, very happy!) but next day was a no show and no call. Sears again was unable to reach the tech or company. Fast forward to 7p same day, Sears says that the tech refused to come out bc he came out a month ago and couldn't find a problem. Machine is inoperable so clearly a problem now. There should be no star and Sears should contract to a third party who is responsible and wants to do the job. read more

They saved us! After being without a washing machine and fighting with our home warranty company for 31 days, Faber's was willing to come to our house the same day I called, and it was a Saturday! Listened to what our issue was, assessed and wrote up and priced an estimate so we could finally get our warranty company to do something! I may actually be able to wash clothes at home soon!!! read more

I needed servicing on my dishwasher as it stopped working. Fabers appliance repair came out on easter with fast and very friendly servicing! I would highly recommend them. Very reasonable pricing and very helpful! Thank u and I will be a customer of theirs whenever I need professional courtesy repairs! read more

I have a GeekSquad warranty and when my 2 yo Samsung fridge stopped getting cold I called them. Unfortunately they were booked out until April so a contracted service company would be doing the repair. I was given a window of 8-12, which he called me and said he would be here in 30-40 minutes. He was. I'm not going to lie, this technician had no idea what he was doing. He was here 2-1/2 hours and left stating he was finished. He never told us parts needed to be ordered. He had been on his phone the entire time googling what to do next. Jabbing a screwdriver in vents to break up the ice... It was terrible. We called GeekSquad and was told because the service contract was still open they had to complete it. I was not happy. There was a 3 way call between myself, the warranty company and Faber's. The owner told us what needed to be ordered and that he would get the parts and call me to schedule. Still, I was angry. I did not want to let this company back into my home. I was told that 24-48 hours before the appointment I would need to unplug my fridge to allow the part of the fridge that had frozen, to unfreeze. I didn't have very high expectations for this next appointment. I will say however that I was pleasantly surprised. My window was 8-12, he called me at 11 and told me he would be here in about 30 minutes. He was. He was very friendly & came right in and got to work. He took pictures of the location of the shelves in my fridge to make sure he put them back the way I had them. (Very thoughtful) He showed me the part he was replacing and proceeded to work. When he was done he checked the temperature in the fridge for the next 40-ish minutes to make sure it was dropping the way it should. He chatted with my friend and I as we talked work horror stories. He was very personable and a real likable guy! Ernest (the company owner) was fabulous and I was thankful he came to do the repair. He knows his appliances! I don't know the name of the first tech that came to my house, but Ernest made up for him! I only gave the 4 stars because of the other guy. Ernest would get 5!! read more

I've been waiting all day for a service technician. I had an appointment window between 8am and 12pm. It is almost 2pm and not so much as a phone call. They are not picking up the phone or returning my calls. I've missed an entire day of work. Unacceptable business practice. read more

If I could give a zero star I would. Deceitful, dishonest, slip shod work & a complete RIP OFF! Typical sears sub-contractor Was supposed to do a semi-annual maintenance check up on our Sears washer and dryer. Never checked the vent hose but checked outside, took pictures and said our vents were clogged & could create a fire hazard. Guess what - the inside hose was ripped open and our dryer was primarily venting in the House. So he never even moved the dryer to check. Never checked the dryer drum belts, lint screen, etc. Never bothered to do any checks on the washer. A complete and total rip off!! Buyer beware!! The tech was nice and polite - beware of wolves in sheep's clothing!!! Avoid like the palgue read more

We had a very poor experience with Faber Appliance unfortunately. Our dryer stopped working correctly so we called Lowe's for our warranty service and a week and a half later, a rep for Faber arrived at our house. The appointment went well for the most part. The only downside is that the part was suppose to arrive in 7-10 business days. I would have liked not to wait 2 weeks to dry clothes when the dryer was covered by an expensive Lowe's warranty but I accepted the time period. 13 business days and several attempts to reach Faber later, I finally got ahold of a live person. I was promised a phone call later in the afternoon to follow up on our repair request so I waited... Again no call from them. I called twice that afternoon only to be received by their answering machine to whom I've become quite familiar with. The bottom line is, very poor customer service. I can't think of another situation that I would ever again use the services of Faber Appliance. If you have the time, money, and patience to put up with this level of service then there should be no issue I do not unfortunately. Really too bad, their rep seemed like a nice guy and I really wanted to like them but in the end they have just been horrible at customer service. ***Just to update- They finally came out and replaced the part. Improved communication would greatly serve Faber Appliance, when you can get ahold of them they are pleasant and the dryer is working now. Just one missing important element. read more

I would not recommend Faber Appliance to anyone! I've been waiting for Faber Appliance to return and install a part for my washing machine that's been sitting on my counter for over a month now. Since then I've had to spend over $125 just to wash my laundry at the laundry mat. Every week that goes by that goes up $25. I do not know when will Faber Appliance fix my washing machine because they do not answer their phone or return my calls, email or text to keep me informed. You can make-up your own mind but please do your research and read the reviews below so you do no go through the same or similar problem with Faber Appliance I did and many others. Note: Faber Appliance has only (2 1/2 stars) out 5. The reason it's (2 1/2 and not 1 1/2) is because a couple of out of state reviews skewed the rating higher. You can read the reviews yourself and make-up your own mind. Remember, If it happened more than a couple times there's a good chance it will happen again with someone else. read more

I had the exact same experience as the other reviewer - Lowe's scheduled the service call for our refrigerator because our ice maker stopped working. Faber's appointment time was a Tuesday morning between 8-11 and they said Faber's would call the evening before to confirm. No call at all, of course. I called them Tues morning and they said "have you on the schedule, we'll be there around 10AM". Not there by 10, not there by 11 - another call got me a "we're running a little behind but will be there in about 20 mins. Not a chance. Finally showed up at 1PM, walked into the kitchen, looked at my refrigerator and said "oh yeah I replace about 3 ice makers a week on this model - I'll have to order the part, we'll call you in a week when it comes in". That was a week and a half ago - part is not in and I'm still waiting. Let's see how this plays out... **Updated 7/8/14** - Faber's redeemed themselves in my eyes. The part came in, and Faber's called immediately to schedule the install, called us to let us know they were on the way, and quickly installed the new ice maker and it is working great! Communications were greatly improved, so good on them! read more

I have been waiting three weeks now for my dishwasher to be repaired under a KitchenAid Plus One contract. So far I have scheduled 2 appointments for the repair - both no shows. The phone at Faber's always goes to voicemail. Call backs are rare - the only time I received a callback was when I left a message saying I was going to report back to KitchenAid on the poor customer service. Then after rescheduling, another no show. I am now canceling my KitchenAid useless Plus One warranty and will find an independent appliance repair company. read more

I had an excellent experience with this firm. I called them on a Friday and their serviceman came out the following Tuesday, with the federal holiday for New Year's on that Monday. They gave me a four hour window of time when he would appear, he called an hour before he arrived to predict he would be there an hour later and he was. He worked efficiently and improvised a solution necessarily because I one of the parts I ordered from GE was wrong for the purpose. I'm not sure if that was my fault or GE's. My task was converting a rear-exhaust clothes dryer (standard) to a side-exhaust, necessary because of the outlet placement in my house and the closet where the washer and dryer units reside. I picked the GE because it is readily convertible and had the instructions on how to do it in the installation manual, unlike the higher-rated Samsung and LG brands. I could have done it myself but this was the best $150 I've spent in a long time to have someone do it for me. read more

I would not recommend this company to anyone. This company was contracted by Sears to look at my washing machine. The employee came to the house at looked at the machine was taking pictures of the machine and acted like he didnt know what he was doing. He couldnt get the nut off of the agitator so he said he would seen if there was another tech with a tork wrench that could come by then he left that was at 10:00 by 2:30 i had not heard anything so I tried contacting the company and got an answering machine I left a message and my cell phone number and asked for a call to let me know what was gonna happen to get my washer fixed. At 5:00 i still had not heard anything so I tried calling again and got the answering machine. The next day I tried again at 7:30am and left another message. By 9:30 I had not received a phone call so I contacted Sears who said they had not received a record of what was wrong from this company and they tried contacting the company and no one answered Sears then sent a message to them to contact me immediately. By 5:00pm I still had not heard from the company so I contacted Sears again and they still had not heard from them. This is where I stopped trying with this company and told Sears I would no longer wait to here from them and that Sears should reconsider contracting with this company and told them that I had read many negative reviews about this company as well. I would not recommend using this company at all. I give them ZERO stars actually but for this review I have to give them at least 1 but they are not worth that. ***update**** I recieved a call from Faber a day after Sears rescheduled a Sears tech to come out saying the part for my washer came in and they would like to schedule a time to come out and install it. Seriously how can you order a part for a machine when you have not diagnosed what the problem is to begin with. This company is a total rip off. read more

Service was Excellent and Owner was very Knowledgable . I would highly recommend this company for any of your appliance repair needs!

After waiting for 10 day for status on the parts they were "ordering" to fix my microwave, it turns out that they declined to accept the service order from Kitchen Aid warranty service. Over the past week, over 20 calls have gone to voice mail and have never been answered. Hard to believe this company (or one man show) is still in business. Can I give negative stars???? read more

My washer stopped working and Lowe's set me up with Faber's to come out and fix it on the warranty. The window was from 8-12, repairman showed up at 2 pm. Had a look and said it needed a new timer. This was a Thursday - he said he would order the part and it would be in on Monday or Tuesday, that whichever day it came in, he would come the next day. I waited till Wednesday, never did get a call. I started calling Faber's, left messages on the answering machine, no one called back, finally someone picked up but he said he was in the middle of a service call, and when he got back to the office he would check for the part and call -- still no call. Frustrated, I called Lowes, said Faber's was unresponsive, and asked for another company. Lowes told me that Faber's had closed out the ticket with the remark "Could not work in that environment." Now I did have laundry piled up in front of the machine and the overhead lights were out, but I was going to correct that before they came back anyway -- and they could have told me they needed better light and better access when they came back with the part. Instead they just kept putting me off. So yesterday Top Notch Appliance came out, and guess what? My machine doesn't even have a timer! It has a control board! Which Top Notch is going to order and install. So Faber's was completely lying to me - they never ordered a new timer for my machine because such a thing does not exist - they were never coming back at all. Please avoid these people. read more

I have a service warranty from Best Buy on my refrigerator. I called them when my ice maker was not making enough ice. They set up for Faber's Appliance to contact me to set up a time to come out. Two days later no phone call from Faber. I called twice to set up a time myself and got voicemail both times. I left a message for them to call me. Three days later, not a word from them. Callled back Best Buy and told them that after reading reviews that were almost all negative about this establishment, I wanted some other repair shop to fixed my problem. They are going to contact someone else who, hopefully, will In turn contact me to schedule a time to get this job done. I cannot understand how someone can stay in business with the terrible customer service practices they are giving so many people. read more

Not responsive to calls, or emails. Lost our paper work took 2 months and many calls to find that out. Misdiagnosed a problem with the dishwasher. Took 4 months after the initial dispatch and many calls to get them to officially declare to American Home Shield (who was paying for the repairs) the official diagnosis of "no parts available" for our dead microwave. Calls that they did answer were usually the same answer of will "call back when I get into the office", never called back. read more

Like the other reviews here my warranty company sent them out to fix the ice maker. They came and said I needed a new ice maker which they would have to order. That was over two weeks ago. Can't get them on the phone. Can't get a call back. I will also let the warranty people know. I am a realtor and will never use this company by choice or recommend them to clients. read more

Horrible customer service. Always get answering machine and no call back. After service call, had two issues I had to correct. Only thing done well was charging my card. Shame on you Mr. Faber. Have contacted Lowe's too. I would give zero stars if I could. read more

Faber's was called out by Lowe's to fix our dryer under warranty. Lowe's told them the circuit card needed replacing. I took the whole day off work to be there when Faber's showed up. When he did, the guy took one glance at the dryer and said he needed to order the circuit card for it, and it would take 7-10 days. I took the day of for that? 3 weeks later, no one from Faber's ever came back or called us. We left messages,but no one called back. Eventually, their voicemail box was full and not accepting any more messages. We contacted Lowe's, and they had to dump them and get another service provider for us. AVOID THIS COMPANY! read more

I was very pleased overall with Faber's. Initially, when I called, I got their answering machine instead of a live person. However, when Ernest came out to install the replacement parts on our dryer, he was very courteous and got the dryer working again quickly. I would not hesitate to have him repair any future appliances. read more

This company is non-responsive. They were sent to my house via American Home Shield to diagnose an appliance for repair. I paid the technician my American Home Shield copay, and the check has been cashed by Faber's Appliance. The technician told me he needed to order a part and it would be about a week. He called me within the week to state that the part had come in and scheduled a time to install but never showed up. It has been 3 weeks and they still have not come out to install the part. I have called Faber's many times over the past 3 weeks and every time the call goes to voicemail. I leave a message requesting to know when they are going to come back to my house to install the part and I never receive a return phone call. read more

Unfortunately we had a bad experience with Faber Appliance today. Our freezer had stopped working so Lowe's sent them out to service it. The technician called when he was on the way, which I appreciated, and was nice and courteous. He arrived in his own car and without a uniform of any sort, which I thought was strange but not a huge deal. After taking a look at our freezer he said it just needed to have the freon refilled. After thinking for a minute or so, he announced that he wasn't certified to refill the freon so that Lowe's would have to send someone else out. I am no expert but I would think that refilling freon would be something all refrigerator technicians should be certified to do. When I spoke with Lowe's they said it was very strange that he wasn't certified and are sending someone else out. The most frustrating part is that I spent my afternoon at home waiting and now will have to start the process fresh with another company as we head into a holiday weekend. read more

Our microwave broke back in June and we were set up with Faber's through our Home Warranty Company, American Home Shield (AHS). Fabers called us and came out soon at the scheduled time, so that was good, but all seemed to go downhill from there. We were told that we needed a new motor, that it would have to be ordered, but it should arrive within a week or so. After 3 months, it was still not repaired and we had had no communication with Fabers. After the first week, I started making weekly, if not daily, phone calls to the company. I had two phone numbers for them and called both, but every time I could only leave a message and my phone calls were never returned. One time we got an answering service who told us the company was getting our messages but they were not calling us back. I find that very disrespectful. After 3 months, I got a call from Ernest who said the part had arrived and he would like to come out on Tuesday to repair it. I told him I would not be home on Tuesday, so we agreed he would come on Wednesday. When I got home on Tuesday, I had two messages saying that he was on his way to my home. I immediately called him, of course leaving a message, to remind him that our appointment was on Wednesday. He never returned my call and did not come on Wednesday. A week later, Josh called me and soon after that came out to make the repair. My microwave worked 3 times but then stopped working again for the same reasons. I called Josh's cell phone- he had graciously given that number to me since I was so frustrated trying to reach the company. He told me he would look into it. Several days later he called me back and said they were going to report to our warranty company that it was not repairable and that AHS would be in contact with us about getting it replaced. Well, Fabers never reported that to AHS because when we called AHS two weeks later, they had no record of Fabers telling them it was not repairable so AHS needed to contact them. AHS then connected us with a different repair company to assess the situation before replacing the microwave. Yesterday Vertex Home Services came out and so far they have been a much more professional company to work with. Not only was the wrong part put into the microwave by Fabers but it has fried several wires that could have caused a fire in my microwave! Now Vertex is in the process of not only replacing the initial motor, but all of the wires that have been fried! I am amazed that Fabers is still in business. They obviously need a secretary to manage their communication with customers and better show common respect to the people who are bringing them business. They also need much better training and quality control. It's a shame because once the people were here they were very nice, but the company as a whole just can't get the work done. If you are set up with them with a Home Warranty like we were, go with a different company fast before you are stuck like we are without a working appliance- we are now 5 months with no microwave! read more

Forget Farber's Repair Service. I am under Sears warranty and they sent out this company on June 8, 2018. It is now 34 days and no contact. They do not respond to phone call messages or to Sears request for status information. As a third party contractor they are required to log all information into the Sears system to keep them informed and to help the customer. On one unsuccessful attempt by Sears to get answers, the answer back was "what info is needed?" On 23rd of June a response was sent to Sears in an email that parts for my double ovens were on back order. At 30 days the questions sent from Sears to them asked for the date parts were ordered in order to begin my replacement of ovens, was never answered. On Thursday July 12th, Tolanda (Sears greatest tech in their department) stated that their Sears parts manager discovered that over 30 of my needed parts were in stock the entire time and that they gave Farber's a list of warehouses as to where to order the part! So now Sears plans to fast track the parts needed and hopefully the ovens will be repaired on the 19th of July! I truly do not know how such a repair company can stay in business. It's killing me to give a one star but the repair man did show up at the scheduled time. read more

I was hoping for the best and received not so great service. I reached out to Faber's Appliance Repair as it is owned and managed by someone I know so I wanted to support small business. Well scheduling the appointment was no problem. Mr. Faber was very prompt to come out. I had an oven not working. He "diagnosed" the problem and said I needed an igniter and a control board. Together that was over $300. He did offer to use his vendor discount to get the parts at cost. I thought that was awesome because the price of the control board, especially, was very high. I am on travel for a couple of weeks after that so I didn't get back to him right away. He told me to text him when I was ready for him to do the repair. I text him, he says ok I'll order the parts. This was earlier this year. For the next few weeks it was a lot of back and forth, and at the end of all that I never got the repair done. He kept saying he was waiting for a part to come in. At this point I'm not even sure he ordered anything. I also called and left voicemail messages. He just charged me to come out and "diagnose" the problem. I call a more reputable company with a longer work history in the area, they come out the next day and fix my oven. It turns out, it was just the ignitor. The oh so expensive and oh so elusive control board didn't need to be replaced. I'm not saying he isn't a reliable repairman, but for what I needed, the only thing I learned is that I would not use his services again. Hopefully if you choose to go with his business, you'll have more favorable results. read more