If you need an appliance repair right, call Mike. Professional, Knowledgeable, Courteous and Efficient. read more

Forced to use this company to fix my LG refrigerator. Charged seemingly exorbitant amount for labor, while the compressor was covered by LG. Failed to fix the refrigerator right the first time had to call because it was not functioning within two days. "Mike" came out quickly and repaired the system, but then it was broken within ~88 days less than the parts and labor warranty. Delayed coming back out, claimed it was the condenser now. I paid for the condenser to be replaced. No called, no showed for an appointment. Replaces the condenser, within about 30 days the system fails again. No called, no showed again, then I get a call from their office that they will no longer work on the system and I need to go back to LG. I ask for my money back, I warn them I will take them to small claims court if they don't refund my money. "Mike" tells me check is in the mail, check never shows. I reach out saying I am now filing. Serve the company, I get a call two days prior to the court date saying they do not want to go to court, I told them I want justice. We go to court judge finds for me for the full amount. I believe that they are operating under a false license. Do not do business with these people, I recommend you take them to court also if he has done shoddy work for you too. read more

Makes an appointment and then doesn't show up. Dryer repair requested May 7, finally came June 10, then left our dryer in pieces for 3 weeks then didn't show up, no call, no answer, sent to voicemail multiple times with no call back. Save yourself the hassle of dealing with this guy. read more

American Appliance Service Inc ((703) 915-9261 or (703) 986-3889) provided the service technician for our home warranty call earlier in June. (Our home warranty contract is with American Home Shield) Our Bosch dishwasher was running extra-long (4 hours+), cycling from one minute left back to 30/70 minutes and then finishing, the water temperature seemed to not be as hot as usual, and some of the dishes were not clean well. First, according to our home warranty service company, American Appliance Service Inc would call and schedule an appointment for us. They did not, I had to call them as a matter of fact (left a voicemail and follow-up on a Tuesday). Then according to the home warranty company, they had indicated that they tried to call me - again, no such thing happened, no voicemail was left for me nor did I have miss call from them. Second, when the technician came out it took all but about a few minutes for him to diagnose the issue and said he adjusted the water hose. It was fixed he declared. I ran the dishwasher at a short cycle (32 minutes) while he was completing the service ticket. He reassured me that it was that and it should be fine now. The dishwasher didn't complete in 32 minutes and ran past 60 minutes so I called the technician. He was dismissive of my callback (mind you he was there about an hour ago). I called the home warranty service company to open a recall ticket. Days later, there were no call from the American Appliance Service Inc as it was indicated on the recall ticket, so I had to call the home warranty company again. Apparently, it was relayed that American Appliance Service Inc tried to call - again no such thing happened. I was re-assured that (3rd time calling) American Appliance Service Inc had ordered a new part and that we would be called to setup a time for them to come out. As of today, after the most recent call to our home warranty company, come to find out that American Appliance Service Inc reported that they had come to my house a second time and no replacement part was ordered. Once again, we have no idea why this is the case. After sorting things out with the home warranty company (that in itself is an issue), I am expecting another service call from American Appliance Service Inc soon. Based on the experience and understanding how things are being communicated, I would NOT recommend American Appliance Service Inc. Period. They either are incompetent, have poor customer service, or running a scam in providing technical support for home warranty service call where they are a third party. Unfortunately, we feel it's all of the previous. read more

The service person came out the same day, which I appreciated. The problem was the heating element. The cost of the service was over $350.00 and the technician was there for all of 20 minutes. I learned after the service from a company that cleaned our dryer vent that the repair person should have cleaned out any lint/debris from inside the squirrel cage. He did not do it while I was watching and spent so little time on the repair itself that I am sure he did not clean it properly. When I called the company to ask if they could just ask the service person if he did the extra work (I would take their word for it because I could not prove otherwise), I was told I would be called back and I never received a call back. I would not use this company again but my dryer is working at this point. read more

Call was taken by Mike. Very friendly and helpful. Dispatched service right out. Muhammad showed up. Very pleasant, respectful and competent technician. They repaired our dishwasher and made some other helpful suggestions while there. Will definitely call on them again! Thank you. read more

My service tech was Mike he came 8-25-17 His off # is 703-936-3889. He was upset with me before he got here. I could tell he did not like me. He came from American Home Shield (AHS) he told AHS my part was broken from wear and tear that was not normal. The top rack slide was broken and parts went in the motor so the top rack and motor needed cleaning. He sat for 2 weeks and did nothing finally called AHS 2 weeks after being here to lie and tell them I broke the parts not true/. He could fix the dish washer if I paid him $475. I think not. My main problem is the dishonest and doing nothing while I wait. If you like dishonest use them. I prefer honest repair techs. read more

American Appliance Services, Inc. Dumfries, Virginia saved me $3000. I was ready to purchase a new refrigerator as my 10 year old frig stopped working and I didn't want to spend a lot of money on repairing one so old.We were ready to buy a new one but called American Appliance Services first. Their service call to diagnosis was $30 which I thought was reasonable. I had read a few Google reviews that were mixed. I was so glad I called. They came within the hour, found the problem and fixed it for $172.41. I highly recommend them for repairs. read more

Was referred through American Home Shield. Showed up relatively fast to assess the stove and the problem, and said he would order parts. After about three weeks, I got a call saying the technician could show up in an hour, that didn't work for my schedule, he said he would call back the next day. One week later I get a call that he can come in an hour. After 4 hours of working on the stove, he says that even though the light is still on, it is functionally working fine. After 15 minutes of explanation, we accept the answer. The first time we use the stove again, we get the same fault and it is still unusable. I called the office and the man who answered said they knew it was still broken, but were working on ordering the part. He said the technician was mistaken. After further discussion on when I could expect the part, he says he will follow up with me the next day. I have yet to hear from him. Just for the timeline. The initial service request was placed on August 3, 2017. It is September 13, 2017, the stove is not fixed and I have yet to hear from the company. DO NOT USE THIS COMPANY! read more

American Appliance Service is a great company. My sister used them when her refrigerator broke. She referred them to me and I was really happy with their service. I contacted them for my 3 year old kenmore washer. The technician who came was able to fix the problem in 15 minutes. I will highly recommend this company. read more

I needed my GE refrigerator fixed quickly. I did some quick search and found American Appliance Services. They were very prompt and fixed my refrigerator in no time. I would highly recommend this service company to others. read more