Called them to repair a GE fridge. The person answering the phone was professional and helpful. They arrived on time took care of the repair and were very friendly and got the defective part replaced . Pricing was fair. I will definitely use them in the future. A total pleasure !! read more

I called Factor Appliance and talked to Adrian about my Samsung washer. He was very professional and helpful, and based on the description of the problem, advised me of the probable repair costs. I decided not to repair the washer and buy a new one, but I will definitely use this company in the future for other appliance repairs. read more

Adrian is very competent, efficient, and caring. I had an unexpected refrigerator disaster and he worked with me to locate the problem and get if fixed promptly and professionally. I will never attempt to call another provider for refrigerator problems! All the other companies were not available for days and I got very lucky and found Adrian and Factor Appliance. Local and very Likeable. read more

After having a great experience when Factor Appliance fixed my dishwasher, I called them two more times for other repairs. Each time, Adrian was prompt, polite, and thorough. If anything else breaks, I'll call them again! read more

We had a problem with our refrigerator and called Factor Appliance based on the reviews Adrian received. He lived up to them. Adrian showed up on time and fixed the problem, offering us different options along the way. He also diagnosed what probably caused the issue in the first place so that we can avoid a repeat. As a bonus, Adrian was pleasant and professional. We'll have no hesitation calling him again for any appliance repairs we need. read more

I would highly recommend Adrian and Factor Appliance for prompt, competent, and reasonably priced service repairs. I was very satisfied with the way he fixed our dryer. I will definitely call him again when we have an issue with an appliance. read more

I've called for service twice on two different appliances. I called late afternoon/early evening and left a voicemail. Adrian got back with me quickly and was able to schedule service for early the next day. They were on-time, friendly, knowledgeable and affordable. More crap will break but I already know who's fixing it! read more

Honest, great customer service, and great rates. My refrigerator was not staying cold enough. Not only did Factor Appliance correctly diagnose the problem for only a $60 fee (all other companies asking $100-120 fee), but he let me know it might be covered under the warranty and directed me back to the manufacturer to use their repair service instead of him. I think most others would have taken advantage of my ignorance, fixed the problem, and charged me, which now Whirlpool is fixing the $600 compressor/labor for free. Factor Appliance has won me over on any future appliance issues!!!! I should also mention that I have never taken the time to write a Yelp review, but based on their customer service I made the time. read more

They did not actually do any work for me but Adrian called me right back on a weekend to tell me that they were not able to service my type of unit. I appreciated the courtesy response - most places won't bother to call you back if the work is not a good fit for them. read more

Final update: The owner has fully refunded all monies paid, and the issue is now resolved. Update...the one star is only because the repair person is friendly. The original problem was not fixed (dishwasher not draining), as I was originally told. After a second, much more expensive visit, I was again told that the problem was fixed. So after the repair person left, I look in my dishwasher, and he left about 1 inch of water in the bottom of the dishwasher! How did he not see this, or, how did he not tell me the truth...that the problem was not fixed? But, I figured that maybe I need to run the dishwasher to get the remaining water out. So, after running 3 cycles of the dishwasher, it is now full of water again (that I have to scoop out by hand for the third time). I have a 3rd repair scheduled with a different repair person than the 1st two times. I only scheduled another appointment because I have paid about $460 dollars already, and Factor Appliance needs to fix my dishwasher. I could buy a brand new dishwasher for the money and trouble this company has caused. I will not pay this company one more penny, though. I have spoken to several people, including legal counsel, and I am seriously considering pursuing other means to resolve this problem, which I do not want to do, but, it appears that I may be forced to. NEVER, ever use this company! read more

Serviceman came out right on time solved our refrigerator which wasn't working and for just the service call saved me a couple of grand. Jose was great and will call again, hopefully not soon though. read more

My dryer stopped spinning. Based on the reviews here, I contacted Factor Appliance and scheduled an appointment for within 48 hours. Service was prompt and professional. Tyrone replaced the belt in my dryer. I hope that I don't have another appliance break down but will use Factor again if I do. read more

Adrian and all the technicians at Factor Appliance are terrific in diagnosing the problem and fixing it quickly. They demonstrated to me that they stand by the work they perform. I am highly recommending Factor Appliance as my go to company for repairs. read more

Highly recommend. Adrian is honest, fair and knowledgeable. Even the store where we bought our Viking dishwasher did not know how to fix it, but it now works after Adrian's fix. Factor Appliance will be first call for any appliance need. read more

Don't you hate it when your oven, refrigerator, washing machine or clothes dryer quits on you? Well Adrian at Factor Appliance is the professional to call. He has been to my home on several occasions to deal with various appliance issues, oven, refrigerator, dryer, and in every case figured out what needed to be repaired and did it quickly and at a fair price. I wish every professional tradesman operated his business like Adrian. read more

Adrian arrived right on time. He was very knowledgable. Our fridge was on the not making ice cubes. Adrian knew what the problem was. Would highly recommend. read more

I echo some of the other comments -- I can't say enough good things about Adrian. He responded quickly to my call and came the next day. I expected an incredibly high estimate to fix my 23-year old refrigerator -- but his estimate was so reasonable I had to ask him to repeat it. He came back two days later and the repair was made. He was completely professional, very nice to deal with, incredibly competent , and unbelievably reasonable! read more

I opened my fridge door the other week and it completely fell off. I called this company after dealing with another repair company and their many excuses to even make the appointment. They where prompt, easy to deal with and simply took care of a problem that I just did not have time to deal with. We are back to normal which is a headache off my plate. Will definitely call them again if an appliances needs attention. read more

Excellent, highly professional operation. Called and spoke w smart, helpful and polite woman for scheduling. They had appointments less than a week away. Adrian was spot on time, very courteous and extremely knowledgeable and efficient. The refrigerator repair was less $ than I expected and I will definitely use them from here on for any appliance issues. read more

Factor Appliance has been a god-send to help me keep my aging appliances up and running! Adrian has helped repair my kitchen freezer, came to rescue when I unsuccessfully tried to change out the door seal on my refrigerator and provided me with some great guidance in what to look for in a new washing machine. Adrian is professional and really wants you to understand what he is doing on your repair. Reasonably priced, competent and responsive-doesn't get any better than Factor Appliance! read more

I highly recommend Adrian and Factor Appliance. He was able to schedule a visit to look at our refrigerator the day I called and worked around my schedule to come back the next day to fix it. while he was at the house he gave me some advice about getting rid of the funny smell in my dishwasher. Adrian was friendly, reliable and competent - all that and reasonably priced. I will use the company again. read more

Adrian from Factor Appliance came to my house to repair my old washing machine. He arrived when he said he would. He did an excellent job fixing the machine. In addition, he made an effort to repair it in a way that would save me from having to purchase a new part. It works perfectly. He's my washer, dryer and refrigerator guy! read more

Our Subzero refrigerator was not cold enough, so I called Adrian from Factor Appliance. He came out and did a thorough diagnosis, explaining to me that the temperature sensor was deteriorating and needed to be replaced. He ordered the part and returned to install it. While he was installing the part, he told me that the condenser coil needed cleaning, and even though it wasn't causing the problem, he vacuumed it for me, showing me how to do it myself in the future. All this for a modest price! It's been two months since he fixed our refrigerator and it works very well now. I am thrilled that we had Factor Appliance service our refrigerator and recommend them without reservation. read more

Adrian was great! On time, professional, helpful, knowledgeable and he fixed my problem quickly. Great integrity and honesty. I highly recommend Factor Appliance - you can trust them to get it done quickly and efficiently. read more

Very happy with the service we received. The technician was friendly and was able to get the part we needed and install it in about an hour. We had tried using Bray & Scarff and had already waited three weeks! Factor came the next business day. read more

I'm updating my review. Still 5 stars. Adrian came to look at our washing machine. Although once I explained the problem over the phone he diagnosed the issue, which unfortunately for us meant needing a new washing machine, he still came over to take a look and confirmed what he suspected when we spoke on the phone. Factor Appliance will continue to be the place we call when we have issues with our appliances. Thank You! read more

Adrian was very knowledge, professional, and a pleasure to work with. I would ABSOLUTELY call him again and I recommend him highly.

Adrian (Factor Appliance) as an appliance serviceman is a dream for customers. About a month ago he fixed a refrigerator by replacing a relay. The relay burnt out today. I called Adrian and he came out for free the same day and looked at the refrigerator and diagnosed the real problem that is causing the relay to burn out. He advised me to buy a new refrigerator since the cost associated with permanently fixing the problem was not cost effective in the long run. He also offered, without prompting, to reimburse the cost of the previous repair minus the $60 trip fee. read more

Called regarding an issue with my refridgerator and they scheduled me in the next day, on a Saturday. Adrian came in, checked everything out and then called me as I was not at the residence. He explained what was wrong and instead repairing it and making more money from the job, because of the huge price of the issue he explained how it made more sense to just buy a new one as I would be spending around the same amount. He even text messaged me a picture of the issue so that I could see it for myself and charged a very resonable rate to to come out and look at it. Emailed me the receipt and responded promptly when I emailed with an additional question. Great, quick, and quality service was provided. All in all I was very pleased and will definetly call on them again if I have any issues with my fridge or washer/dryer, but we are going to cross our fingers that there aren't because I just spend a ton on a new fridge! read more

Very happy with the experience! The heating element on our Samsung dryer failed. Bob from Factor Appliance was able to come over the next day--a Saturday no less--to make the repair. The repair was difficult, given that our washer/dryer units are stacked, but now everything works. Price of the repair was very reasonable and the prompt service was very much appreciated! read more

Fabulous!!!!! Service is dependable, honest and expedient. Appointment was made immediately, Adrian arrived on time, diagnosed the problem, ordered the parts and returned in a short time to repair my sub zero. Hard to find a reputable sub zero repair man. I will definitely use them again: read more

Had a repair on my Sub-Zero under counter frig ice maker. Adrian came out and had ALL the parts to fix it. I've never encountered such GREAT SERVICE. I was expecting to hear that "the part had to be ordered". That was definitely not the case. I'll be calling Factor Appliance for all my repair needs! Thanks, Adrian! read more

Tyrone returned to re-evaluate and determined that the damage was not worth the repair. He offered that due to his misdiagnonsis, Factor would cover 50% of the cost of the replacement. I haven't taken them up on it yet but I appreciate factor taking that level of responsibility. read more

Joyce B. I can't express how impressed and pleased I was with the service on my 32 year old Subzero! I was faced with the dilemma of trying to fit a new Subzero in place of the old, and the measurements weren't working. My options were to hire a carpenter to redo cabinetry or nurse 'Old Bessie' along for another few years until we were ready to do a complete remodeling. Chose the latter. Adrian, the repairman was excellent. He quickly figured out the problem with the ice maker -- which hadn't worked for years! He also solved another problem of water spilling in and becoming iced up in the interior of the frig and found a way to bypass the malfunctioning part. Lastly, he thoroughly vacuumed the compressors and all parts. All of this was efficiently done for a reasonable and fair price. I would hire this company again in a heartbeat! read more

Excellent service by a knowledgeable professional. Adrian was on time and called ahead, and the charges were very fair (below the rates of the "big operators.") He performed a successful refrigerator repair (for an unusual problem) the right way the first time. We will use him again for any appliance need. read more

I cant remember how I first found Factor Appliance but their quick, efficient and reasonable service will make me a regular user in times of applicance breakdown. Adrian even showed me what to do to save a service call next time. He mentioned that he gets the most calls because of malfunction of side-by-side fridge-freezers. His advice will cause me to look at other layouts next time I am shopping for a refrigerator. I heartily recommend him. read more

Factor Appliance did a great job repairing a front-loading clothes washer that had a substantial water leak. Adrian, the owner of the company, quickly set up an appointment with me to give me to look at the machine and provide me with an estimate for the repair. He showed up right on time for the appointment and provided me with a reasonable estimate for the work. While Adrian was working on my machine he gave me a number of tips that I could follow to keep my machine in good repair and he even took a few minutes to put my microwave's turntable back into correct order after he noticed it wasn't sitting in the machine correctly, without charge I might add. It was a pleasure dealing with Factor Appliance and Adrian, who clearly takes great pride and accountability in running the business. Factor Appliance has earned my repeat business. read more

I contacted Adrian @ Factor Appliance based on these excellent reviews and they were right on. Adrian was easy to get in contact with and quick to schedule. I bought a dishwasher from a big box store that was offering free installation. Having had poor experience with contractors sent out for "free" offers in the past, I called Adrian instead. His price was very reasonable. There were no hassles, no scheduling aggravation & addl work time missed - and no worries about faulty install, leaks damaging wood floors. Great experience. Nice guy. All service calls should be so professional and pleasant!! :) I wouldn't call anyone else. read more

Adrian replaced a refrigerator compressor for us. He returned our calls quickly, came by on his way home to take a look at the unit before ordering the compressor, and scheduled an appointment to do the work within a few days. He showed up on time and completed the work without a problem. After he left, you could not tell he had been there except for the fridge running quietly again. Throughout the process, Adrian was professional, friendly and knowledgeable. It was a 5-star experience from beginning to end; we will recommend him to our neighbors. Thank you, Adrian. read more

What an honest man! I do not live near my elderly mother-in-law. I called this company and spoke to Adrian, the owner. I asked him to go by her home to look at the broiler in her electric oven because she had called me to say that it wasn't working. He arrived as scheduled, spent a little over an hour thoroughly checking it out and determined that there was absolutely nothing wrong with it. She was simply not operating it properly. Since I was not on-site and since she was confused, he could have easily taken advantage of the situation and charged me for something that she didn't need. Instead, he diplomatically showed her the proper way to operate the broiler and charged me only for a Service Call ($75.00). If you're looking for an ethical person to deal with, he's your man. read more