I live 2,000 miles away from California and I am in the area visiting family and my van started to make some weird noises. I am typically untrusting of auto repair shops so I was hesitant to call any shop. Factory Specific was not able to get me in on short notice but the gentleman I spoke to spent time on the phone listening and talking to me about the sound my van was making and what he thought it may be and my possible options. I really appreciate the time he took even when he knew I would not be a paying customer. If I lived in the area I would not hesitate to use this shop when I needed a mechanic. read more

Locally owned auto shop that provides outstanding service! Factory Specific is definitely your "go to" auto shop for all your Lexus, Toyota, Acura & Honda automotive needs! A++++ read more

Mechanic is very knowledgeable. I bought a used Acura TL come to find out it had a bad transmission. The transmission job was done very well and in one day. he also found cracked engine mounts while he was doing the job which was making car shake as i was excelerating. Now the car runs great and smooth. I would and will bring my cars here for anything! read more

Always come here for my Lexus car maintenance. I can definitely trust them to not try and swindle me over just cause I'm a girl. They're super nice and do a great job at reasonable prices! I trust Andy 100% with my car and glad that I know who will be working on my car every time I bring it in for any service. Best place hands down to bring your car in for any kind of maintenance or diagnostic purposes! read more

This place is great. I will never take my car anywhere else. Had my A/C fixed a few months back I got a quote over the phone and the front desk guy talked to me about all the costs and what needed to be done. I already knew before calling what exactly needed to be done and how much parts would run so it was great hearing the guy go into such detail and I knew right then I was going to the right place (people who care about their work) When I took my car in the mechanic even talked to me in detail. In the end they saved me money on parts without skimping on the quality! If you need a ride home while they work on your ride all u have to do is ask. Women that are worried about getting screwed over ... NO WORRYING HERE! read more

These guys are super honest, much cheaper than dealers, and have told me I didn't need repairs that the dealer told me I needed. He's my go-to mechanic for my Lexus'. read more

First interface with them, amazing how friendly and the service was top notch. They didn't charge me or the little things. Professional and quick. read more

Take my 2003 Honda for ALL my services, minor and major and oils changes. They are so honest and trustworthy! Staff are all so nice and attentive. Get things done in a reasonable amount of time and prices are good as well. Would recommend to anyone who doesn't want to be ripped off :) read more

Excellent customer service by factory trained technicians that value honesty and integrity. Andy, Koi, and Gene are the best in the business. read more

Owner knows his stuff and is fair about cost. We take our Honda CRV, Acura RL, Toyota 4 Runner and they have done a great job. We highly reccommend them!! read more

This is the 1st place ever that I felt like I can trust a mechanic. Khoi is great! I've had my car taken here and my bf takes his here as well. Each time that there is ever a replacement in parts, Khoi will bring out the actual old parts and explain exactly what was the problem and why it needs replacement. Over the past 10 years or so with my car and of all the auto repair places I've been to they have never took the time to really explain what went wrong with my car. It was always like okay here is the problem, here's the price, and that's it. I would leave the place feeling like, "what the heck just happened? Feeling ripped off and cheated all at the same time." Now, I don't have to feel that way because Khoi is the man!!! read more

Best place to bring your Japanese brand car. Very knowledgeable in what they are doing.

They changed their name of the business, but the quality, integrity and HONESTY remain! Khoi & his team are solid, and I will be returning. They have done 3 oil changes and a 60k mile service for me, they even cleaned around the dipstick from when I took it to the dealer. They are in same location. - Josh-Honda Accord CPE read more

I started going to Factory Specific a few years ago and I plan to return for all my car maintenance and repairs because prices always reasonable, service great and trustworthy. FS has worked on 3 of our cars. Had another service done today. I truly appreciate the kind effort and honesty this business offers. read more

Awesome place. Friendly, knowledgeable, and most importantly honest. Will go back every time I need a mechanic.

I used yelp to find an auto repair shop for my Honda Civic 2002. After reading reviews, I selected Factoryspecific. I called the shop to set up an appointment to have a cracked exhaust manifold repaired that was preventing my car from passing smog. After carefully listening to the problem and explaining that the exhaust manifold and catalytic converter were all one part. They referred me to call Rick at The Muffler Store, a shop next door explaining that he might be able to fix or replace the cracked manifold cheaper than they could. I called Rick and took my car in and he was able to weld the exhaust manifold for $50!!! Factoryspecific will be my shop for all my cars - they are honest and extremely knowledgeable and not afraid to refer you!!! read more

So turns out there are larger problems with our Honda after the AC was fixed. .. Now it won't start and we have taken it back 2 additional times (once via tow) with no help. Not only have they not figured it out they now expect us to pay more money. Sorry guys, we are taking it to professionals now so it actually gets fixed. read more

Always great service and quality work. After coming here I won't take my car anywhere else even the dealership.

My buddy recommended this place and I'm thankful I listened. This place provides excellent service and they take the time to explain in detail what is necessary to get the job done. Thank you Andy, Gene and Khoi. You guys will be my go to place from now on. read more

They are absolutely amazing. Talk about QUALITY customer service. They know you by name and only charge what you need. I adore them.

I have been taking my cars to these guys for a few years. I think they are the best at what they do and they can really fix any honda/ Acura issues. Hands down the best honda shop in the Bay Area! For first timers do not pass these guys up they know what they are doing...if you own a Honda, Acura, Lexus then take it to this shop. read more

I've been to a lot of oil change and maintenance spots and this is by far the best one I've ever been to. The staff is very friendly and trustworthy. All the employees and mechanics there are very polite and professional. Definitely recommend them for all your vehicle maintenance needs for sure!!!! They stand by their word and are the best at what they do. read more

My Del Sol failed smog and I immediately called Factoryspecific to make an appointment. They replaced a couple items and fixed the timing on my distributor (that my cousin installed when I was out of town). My car passed smog with flying colors! Thanks again Factoryspecific! read more

I trust Khoi and his crew with my cars. They do great work and they are honest mechanics. I am also a fan of using OEM parts, but sometimes they aren't available and they know which ones are higher quality and designed like the OEM's! No one ever wants to pay to fix their cars, but Factory Specific is reasonable. I burned out my tranny on our Suburban pulling our toyhauler and they got me a new one with a great warranty. When I called them up for a warranty issue they handled it quickly! They also helped me find and correct a dangerous situation on my Diesel truck which had a wheel hub assembly in danger of failing and they fixed that too. I trust them with taking care of my vehicles. You should consider them too! read more

Got my Acura TL type S water pump and timing belt changed with no problems. Competitive prices and good work with all Honda parts. I will definitely come here again. Thanks Khoi! read more

Recently bought a civic with some issues from CL for my daily commuter " after getting the run around at another shop chose factoryspecfice because of their yelp reviews and they are as good as advertised they do timely expectional work with fair prices Khoi and the crew very knowledgeable I've found my new car repair service shop read more

I contacted factory specific to help with one of our cars, based on the positive Yelp reviews. This place did not disappoint! They were professional, they didn't try to sell me anything, they told me what they found & let me make the decisions, they accurately & quickly were able to diagnose my car's issues, and called me multiple times to discuss the service as it was progressing. The price was also great. Overall it was a really positive experience. I've already made an appt for them to inspect/service our other vehicle. If you're looking for an honest & reliable repair shop in Fairfield, this is it. I highly recommend you give them a try. read more

I went to Yelp to search for Honda auto mechanic because we just moved in the area and I wanted an honest shop that will take good care of our van just like the one we left in Southern California. They had good reviews so we decided to take it to them. This review is about 2 weeks after the problem is fixed. I just wanted to make sure. I would go back to them again for all problems with our van in the future. read more

Great service, everything explained thoroughly and answered all my questions. Got my newest car inspected here and they helped me make my final decision in order to purchase the car, definitely taking it here for all my service and maintenance. OEM at a fraction of what dealers charge too. read more

Several friends have recommended me to this company for work on my Toyota Matrix 2004. I was very impressed with their customer service and care. There is better performance in my car and I greatly appreciate their kindness and honesty! read more

The staff at Factory Specific have always done a very wonderful job in dealing with us. Our family has a Toyota Sienna, Toyota Echo and a Toyota Prius. We have a lot of trust in Factory Specific to be completely honest and helpful. At times, when we ask them questions of how much it would cost to do a specific job, they gladly say how much they can do it for, then tell us of another place that could do it for cheaper. I am so grateful that Factory Specific is available for us in Fairfield. read more

The only place I would bring my cars to. Khoi's been working on my cars for years. I send all my family and friends to this shop; when they need their cars work on. Great staff, excellent work. read more

This is by far the best repair facility in Fairfield! these guys really know their stuff and are great at communicating with their customers. As busy as they are I never have had a service/repair deadline missed. I encourage all of my family and friends to use this locally owned small business. THEY ARE GREAT!! read more

Simple. Straight to the point. Honest. A tad bit expensive, but that's my problem.

Very honest. I took my car in for a brake check because I felt a little vibration at highway speeds and they told me that my brake pads were not worn but my rotors were slightly warped. If I could tolerate the vibration for another 5-10k miles then they could replace both at once rather than doing it twice. Saved me $. read more

I brought my car to them based of Yelp reviews. They were all courteous and professional. They quickly troubleshot my issues and determined it was only a simple problem. I only wish I had seen them sooner, It would have saved myself a lot of grief. These folks will be my first stop with any future issues. I do recommend them. read more

I haven't lived in the Fairfield area long and have been in need of a good honest place to take my 98 honda accord....I have found that place!! Khoi at Honda Specific is great, he is honest and straight up with what you need done. I recently went in for brakes,that I was told needed to be done by another shop, and Khoi informed me my brakes were good and didn't need to be replaced yet. As a single Mom every dollar counts and I appreciate his his professional honesty. I have had a couple repairs done with Khoi and each time he got me in and out in a timely manner and did the job at fair prices. I am a loyal customer now and will be going to Honda Specific for all my reoair needs read more

We take all our vehicles here. They're polite, professional, reasonably priced, and they don't even speak of work you don't need. Everything you want in a mechanic. The short: The reason these gentlemen get the best rating ever and will forever have my business? Because just this last month, they saved us over $4,000. Yes, FOUR THOUSAND DOLLARS. How? Because they were honest and they went above and beyond any other mechanic. The specifics: The transmission on our 2010 Nissan Altima went out. Five year old vehicle and our transmission died. Big headache in and of itself. The gentlemen quoted us out at give or take $3,300 for everything said and done with genuine Nissan parts. But here's the kicker. When they went to order the transmission, they found out that there was an extended warranty specifically for the transmission and the parts and labor would be covered. All we had to do is take it to a Nissan dealership to get it diagnosed (that the transmission was indeed dead) and Nissan would take care of the rest. So Factory Specific told us. We cried tears of joy and immediately took it into Fairfield Nissan. Unfortunately, Fairfield Nissan does NOT employ honest or trustworthy individuals and attempted to charge us for the diagnostic ($100+) and a fix that they said was separate from the transmission and it would cost us ($350+). I immediately called the gentlemen at Factory Specific, explained the situation, and within the hour they had arranged to take our vehicle (like actually drive it personally for us) into another Nissan dealership that they knew and trusted and have it fixed UNDER WARRANTY. Of course, after they had done this, Fairfield Nissan attempted to call and cover their "mistake" but I didn't need to care because Factory Specific had us covered. In the end, we cannot say enough about how amazing this company is to their customers. They are constantly going above and beyond, and I cannot recommend these gentlemen enough. read more

Originally gave them a 5 star. Been going to them for about a year now. Got my car services for something and got a good price. Then the same problem happened again. This time my cost was three times as much. How is that possible? Probably won't go here again. Will have to look else where. I was happy with them at first, but now I'm not so sure. Can't believe they would charge me three times as much to fix the same thing. read more

I have a Lexus and a Infiniti that are both high maintenance but did not want to spend insane amounts of money the dealerships charge. So I did my research on yelp and found Factory Specific! That was almost two years ago and I am so thankful that I chose to trust everyone's reviews on this website. They are trustworthy and professional with decent prices on maintenance and repairs. I don't take my cars anywhere else. I have full confidence you will have the same experience! read more