1. AAMCO Transmissions & Total Car Care

    1. AAMCO Transmissions & Total Car Care

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    Fairfield, CA

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    AAMCO Transmissions & Total Car Care

    2.3 (29 reviews)
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    Services - AAMCO Transmissions & Total Car Care

    Auto brake repair

    Auto engine repair

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    Jorge C.

    I'd done business with Aamco in Concord for over 20 years and for the last 7 years herE in Fairfield. They had rebuilt the transmission on two of my work trucks and they did a good job. Just recently I took my personal car (2002 Escalade). Yes it's old but thing has been the best car I ever owned. Yes, I do regular maintenance on it and that's the reason this truck still runs strong. I took it in to the Fairfield shop because it need the transmission fluid and differential fluid changed. When the job was complete they told me that the truck had a small oil leak that was coming from the valve cover gaskets. $400 and change would be the cost for the repair. I agreed and they took care of it. When I picked up my truck, Tom the manager said it was all done the leak Waac minor and it was all ready to go with no leaks. This was December 20, 2019. Christmas was here so I just kept on with our holiday without paying the car no mind. It was after Christmas that I notIced since we had not use the car, the oil leak that was left on my garage floor. I took the truck back to have them install new rear shocks and they said they would look at the leak and see what the problem was after I showed them pictures. I received a call 3 hours later telling the truck is ready for pick up and that I when I get there Tom would explain to me the oil leak problem, I told them put Tom on the phone so we can discuss it now. In case it was something minor. Well Tom tells me the valve cover gaskets have no leak, the repair they did was done correctly and that new leak is coming from elsewhere, he could not tell me where but it's definitely not from the valve covers. My complain is that they are the ones who told me where the leak is from and they would fix the leak. The leak never got fixed and they would do nothing to take of the issue that they assessed. I took off the motor cover to see if any work had actually been done with those valve cover gaskets. Attached you will see the bolts that would need to be removed to pull off the valve cover gaskets have not even been touched. I touched around the cover gaskets and there is built up dirt with some old oil that is around the back side of the gasket and head. These guys are a joke and rip off artist. Do not bring your cars to this shop. Th hey will rip you off and the call you a liar when you have a complain about the service you received or in my cas the service that cost me $400 that never happened. Oh, I almost forgot. When I picked up my truck Tom was out of the shop so I asked the technician that was inside the office if he was the one who worked on my truck. He said yes, he said the shocks where bad and they for sure needed to be replace. Then I asked him about the oil leak. He looked at me with this blank stare, I said the oil leak from the gaskets you replaced and he said "I don't know what you're talking about"

    1996 GMC K1500. Currently on its second Aamco Rebuilt 4L60E Transmission and Torque Converter. 800 miles on this one and it has gone out...
    Ron M.

    *****I'm going to give them and the Corp. 2 Stars Right Now**** I have a 1996 GMC K1500 4X4. My transmission went out at 140460 miles up in Auburn, WA... Shortly after having the service done, I drove to CA... Upon reaching my destination in November 2019, the mileage was now 144230, the fully rebuilt 4L60E Trans went out. Upon trying to get some help with the issue, I was directed to the Fairfield, CA location to have them completely replace the Trans and Torque Converter. They did the job, I went to pick up the truck and drove it home. After a couple of weeks, I put the truck in storage as I would not need it. April 2019, I took the truck and had $4000.00 worth of additional work done to the truck. I drove the truck a total of 800 miles and the Check Engine Light goes on. Now, I have P1860, P1864 and P1886 which all have to do with the transmission. I called the Fairfield location and spoke to a guy that claimed to be the Manager, but he wasn't a tech and was unable to address the codes??? What kind of Auto shop allows a non-tech to manage their locations? Anyway. HE tells me that the warranty time frame is up regardless of the fact I have only driven the vehicle 800 miles... Now, I called Aamco Customer Service Line and left a message with all the details and supposedly will be contacted in the next 24 hours... Upon speaking to their rep, I will come back and either praise their company, or slam them. I really hope they do the right thing... I have spent thousands of dollars with their organization and so have a lot of my friends, associates and relatives. It takes very little to make a valued customer happy, and even less to destroy a relationship. The ball is in their court!

    These are parts 2 and 3 to continue full review since too long to post. SO NO BUSINESS HERE!!
    Nick T.

    DO NOT DO BUSINESS HERE!! EVER!! Had concerns when I find last owner that helped on various issues with my 350z was not the owner and was fired for fraud claims saying he was, but when my is300 couldn't go above 10mph, I couldn't think of any other place to tow it. After a free look of the engine code, I was told it related to the catalytic converter. I wasn't aware that this isn't something they didn't do when the new manager Chris said it can get a further look into and fix the problem. After a day, was told it was the rear catalytic converter (my car has 2 front and 1 rear) and it was completely clogged up and that it would cost $650 for parts and labor to replace. Naively I didn't research, shop around cause they were a major repair chain and needed my car fixed. This was a big mistake!! It was fixed and picked up on a Friday, but that night the check engine light came on again. Closed weekends, had to wait till Monday to find out. Over the weekend I noticed the performance wasn't as it was originally, but maybe cause of the code. Monday the code was cleared, and I was told that it was cause it's a new part and probably just needed to adjust. Said ok and went on. Over the next couple of weeks, no code, but I noticed the amount of miles driven/gas fill up was declining. From 300 miles before low gas light on to 250/240 miles driven and then on. Code then came back on, brought back in and they cleared the code and said to bring back in inon couple of days to further look into it. I did, and one of the mechanics covering for the manager Chris told me he heard noise from the rear catalytic converter which turned out the place they sent it to did a bad job welding it and had to redo it! Frustrated I had no choice to use both days off without a car and hope this was the issue... it wasn't!! Continued to drive after weld was fixed, mileage/gas got worse! From 250 miles now to 200!! Paying for full tank but only getting 2/3 of it! Not only that, power declined, as it would take forever to pass a car or get to freeway speeds and trouble to get to 65mph if going up a hill or incline!! Code came back on again and with this issue only then did this AAMCO feel like getting the front catalytic converter checked. Was told that there was some breakdown in one of the front but couldn't be sure if it was the issue, that it would cost around $4000 to get it fixed, $2000 approximately for a aftermarket one!! Then the mechanic who found the air leak in the rear, Geraldo, said it could be a misfire of the spark plugs and when I told them that they put in the new Bosch ones approximately 30,000 miles earlier couldn't be bad, he told me that I shouldn't have used that brand, only NGK or Denso for Lexus! Told him no one said this when I brought them in to have them install them and just created more doubts in what to do!! (Especially since this is the issue for all the problems, details later!) Deciding on if to fix this problem, move onto a new car, after a couple of weeks of weighing the costs of a new car and this repair, as well as 2 different shops (1 being a dealership) confirming the front catalytic converter was the problem to be fixed, I decided it would be best to fix it. I find the same brand as the rear on Amazon.com cheaper than suggested retail and a shop, Don Wade Auto, whose labor rates were reasonable and put the net cost well below the $2000 suggested cost by AAMCO. I bring the part in when delivered, expected a couple hours of billed labor and was excited to hear I was charged only 1! Pay, drive back to work after he tells me it doesn't seem as responsive as it should but I figure I could unplug the battery and reset the ECU which fixed performance issues in the past. It didn't! After a couple of miles performance dropped big time on HWY 12. Trouble to do 45mph in a 50mph zone I exited and called the shop and told I was returning. It declined to a max 15mph, and when to the shop, steam exudes from the hood and temp was red line! Close to closing and well to the end of my lunch break, I had to wait another day to hopefully find an answer and correction to this issue. Got car back I was borrowing and went back to work. The next days I was off, and close to closing Don Wade finds the rear catalytic is now plugged up after only 3 months! He said he could replace it (for half the price I was charged by AAMCO) but since it was so new they should cover it under warranty. If only that was the case... (Part 1 of 3)

    Repair Cost after $505.00 Diagnostic = $8,071.00 .  Attempted Repair and 1 Month at an unauthorized Cost of $9,057.00 Had to Tow it Home

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    18 years ago

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    11 years ago

    Incredibly helpful and friendly, explained every step of the way, quick, and fairly priced.

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