Awesome service, awesome price! VERY trustworthy! That's…read morewhy ther so busy :) Worth the wait!

Great place for muffler work! I've taken 4 trucks and 1 car to Rose's over the years, and they…read morealways do great work! Very reasonable! I would suggest that you call them and make an appointment.

Took my 2020 Lexus that I purchased several months prior in for the first time for an oil change. I…read moreasked the representative if when topping off coolant if they would use Lexus recommended coolant he said yes, they use universal coolant. I informed him Lexus recommends never to mix universal coolant with Lexus lifetime coolant. The rep responded with a smirk, "ok, then I won't top it off". It's important to me that the proper fluids are being used as recommended. I'd rather pay Lexus that extra $30 and drive another 15 min to ensure my investment is being cared for as recommended. However, to their credit, Oil change was done in a reasonable time frame.

Honest and thorough. Good explanations of what's wrong, what needs to be done, and if something…read morecan wait.

These guys are awesome! They do what needs fixing and they do it right. I come to New Concept…read moreanytime I have a problem with my vehicle.

This is an Auto service place that makes sure the customer is taken care of. I can't recommend them…read moreenough. I am a guy that generally does my own auto work. But I have trusted these guys in the past and have even found a mistake one of the techs made, and I brought it to the attention of Louis, and he went above and beyond in taking care of the issue as well as insuring that the little details matter. You can trust these guys!!

Great customer service! They fixed our tire promptly! I would highly recommend Lee's Auto Repair.read more

It was a BIG operation on our vehicle. Lots of labor (4+ hours) = lots of dough re mi. RIGHTLY SO!…read more Because the mechanics are SKILLED and did a great job! Much appreciated. And well with the cost. I would caution the owner on his messaging regarding his political signage as one enters the building. Sir: it turns off at least 40% of potential customers.

I go here for alllllll my car needs(for 7-8years now). I've had nothing but positive experiences…read more As a female, it's easy to be taken advantage of by mechanics. This shop has always prioritized saving me money by explaining what work was more urgent, and what could be put off til later. I've driven older cars, so work needed can add up. I also appreciate how they update you throughout the process and do their best to get you mobile again asap. Fast, friendly, and honest work!

Was new in KC and looking for a new reliable shop because my VW GTI 07 was on it's last leg. I was…read moreimpressed a few times by these guys and finally decided to write a review. They really care about their work and about their customers. They would text me back updates to the minute most times. I've never had an issue with the price and the few times I pushed back on the quote, they were able to break it down and I was able to corroborate what they were telling me either online or from others mechanics. I've been working on cars my entire life and these are car people. Go here for quick, knowledgeable, and honest mechanics. Neil, Erik, John all commendable.

Fantastic service. Reasonable price. A different garage suggested that it would cost about $1,000…read moreto fix my Honda sliding van door - that did not slide well. But, New Concept fixed it for only $54. I was surprised. Door now works great. I will go back here! Strongly recommended.

I came in for a quote on a rear main seal and valve adjustment for my Acura MDX. While I expected…read morethese to be labor-intensive jobs, I was disappointed by how I was treated during the visit. The interaction felt dismissive and insulting, especially for a first-time customer simply asking for an estimate. If the shop was not interested in taking on the work, I would have appreciated them saying so directly rather than speaking down to me. Professionalism and respect matter just as much as technical skill. Unfortunately, that was lacking here.

I was traveling from Kentucky to Utah when I had a minor breakdown overnight. I called them first…read morething and they got me in that morning. They spent three hours working on the F150 and got it so I could continue on my way. Would recommend these guys 1000%. (plus the price was reasonable!)

had them put on a new steering wheel on the truck because it was old…read more they did a great job went back for an alignment did a great job I trust this place more than a dealer now!! previously had transmission put in and other work on our old truck runs new now

Found this company recommended by another automotive company too busy to help me; and I am so…read moregrateful! Thomas Automotive found my problem and fixed it right away. I found the owner and head mechanic to be knowledgeable and honest, ( a rare combination with many automotive shops in the area). In addition, when a last-minute problem popped up before a road trip, they found the culprit and we were on the road. They also refused to except payment because it took less than 5 mins. to correct. I am having more work done on another rig next month. I would highly recommend this shop. Try it and be another happy customer! BTY, estimates are only 50.00 with this shop, a real money- saver.

We had a great experience with this business and we have found our new mechanic!…read more We brought our vehicle in and they had it looked at very quickly. We appreciated the clear and honest communication. Repairs were done within a reasonable time and for a fair price. Would 100% recommend this shop to anyone.