This is a great hardware store. I've been there several times, and it's always tidy and well organized. The staff is very knowledgeable and extremely friendly and helpful. read more

I have started coming to Ace Hardware since last year since their customer engagement is top notch. It has certainly replaced Home Depot . Unlike Home Depot, you don't have to chase down someone for advice or finding the right gear for your project. The staff is knowledgeable, very polite and helpful and very engaging. read more

We walked into this location on Monday the 10th 2014 5 minutes before they were supposed to close. After having the most difficult and unpleasant experience at home depot we decided to give ace a try. As soon as we entered we were greeted by the cashier. After a few minutes the gm Vincent personally assisted us, found what we needed and even offered us coffee. He kept the store open for us and took great care of us. Vincent is a true asset to this company and I highly admire his dedication. If anyone from ace reads this please take the time to thank Vincent for us. Mabast, the guy with the paint that was almost impossible to match :) read more

Love love love this store! They go out of their way to help the customers. Every associate seems to really enjoy working there and want to help. I don't even know if it is more expensive than Lowe's or Home Depot, but frankly don't care. I will continue to come here for the excellent customer service. Oh yeah, and they've always had whatever I have needed, from a small plumbing part, to play sand for the kids, to cleaning supplies, to winter necessities -- all here! read more

I had an amazing customer service experience! I was immediately greeted and directed to the items I needed. Then when I was looking for a specific item, I was found by a sales rep and assisted in finding the exact item I needed! That was fast and refreshing! read more

Helpful staff. Good selection, really diverse assortment of stuff. 10 cent screw to $1,000 Miele vac! Call it the Anti-Home Depot... clean, well lit, helpful, organized... we've been in three times since opening and will continue to go back. read more

I came in here to purchase a wheelbarrow and was surprised with how big the store is and how extensive the selection is of tools, gardening supplies, and housewares. More importantly, I was blown away by the exceptional customer service. Tyler answered all my random questions and even helped me carry the wheelbarrow to my car. I was excited to write a glowing review to commend their quality of service but judging by the number of great reviews already, I guess my review isn't really needed to convince you to shop here. Looks like this will be my go-to place for all things home-related! read more

I love this store. Fantastic service and knowledgeable employees. It's honestly the best hardware store I've ever been to.

I love this place. The staff is friendly and always incredibly helpful. Every time I go into this store, someone offers help. You just don't get this kind of service in other places. read more

I love this place! Like an old time hardware store with lots of people helping who know everything you need. Haven't had such good experiences in a hardware store in many years. read more

In agreement - the staff is VERY helpful. Unlike Home Depot, someone is always around to ask if you need help. I knock off one star cause they are alittle pricy. This comes from several different contractors. But I guess it's the price you pay for excellent service! read more

This place is great, wow the staff is good and friendly if you have any questions they are ready to help you and give you advice in anything you ask them, very well trained staff. They have everything they you need for your projects. read more

They have a great selection of hardware, gifts, and random cool items. The staff are amazingly helpful.

Ok...so I've just got to post this on here. These guys are great...they will go out of their way to help you find what you're looking for, troubleshoot your projects with you, and offer solutions. Every time I walk in, I am guided to the right aisle to find what I'm looking for, with a great selection and prices that are reasonable. I will find any excuse possible to shop here over the big box stores, any day. Thanks especially to Ellen and Matt. read more

August 24, 2021. Brought broken Craftsman torque wrench to store for warranty coverage. Tyler and Eddie responded. Tyler's comment was "look on craftsman.com or else write to the company" and walked away. Asked Eddie to find a mail address for company. He was at a computer. Instead of quickly providing info for Craftsman, which is a significant supplier, he complained. Upon asking him again, he said I had an attitude and told me "have a good day." Amazingly inept and unhelpful. Ace is one dealer that took over when Sears went out of this business. Staff have not been trained to know that folks buying automotive tools expect expertise about products and the manufacturers. Auto tools are long-life items and buyers are serious about them. Not unique, Ace has several other product lines in which customers expect expertise and attention. When I returned to my vehicle and while we drove home, my wife searched internet on her phone and provided me with info I needed. Terrible that Ace staff not trained on Craftsman warranty policies, as it is easy to find. I went to store as Craftsman has historically had lifetime warranty on their tools. Now I know that is not the case. Store was not busy when I was there. Again, inept and unhelpful service. Sad. read more

I was looking for vent bird blocker since we moved to pwc...stopped by on my way from work...nice layout but very narrow isle...they carried the bird blocker which i was looking for...quick service no lines....wish they have Ace near Haymarket ;) read more

My wife went in today with my 18 month old daughter to pick up some lump charcoal for our smoker. She was raving about the service when I got home today. She kept talking about how friendly all the staff were and how they helped her pick up the 20lb bag in the store and even brought it out to the car for her. I too have always experienced fantastic service from their knowledgeable staff. This is my go-to hardware store and its well worth your time check them out! read more

This is my favorite hardware store. The store is great and so are the people. There are always multiple ACE employees who ask if I need help with anything and are available to assist. read more

I agree w/Mark R -- very helpful and friendly staff, great selection, well organized, and easy access with plenty of parking. I needed new drill bits and quickly found exactly what I was looking for. We too have been there several times since it opened recently and will be going back often. read more

Twins Ace Hardware on Main Street is my go-to hardware store. If on a rare occasion they do not stock the item I'm seeking, they'll tell me where to find it. The staff is friendly and helpful, and I appreciate the fact that they employ a lot of young women in positions that require hardware and repair knowledge. I also like shopping for those odd kitchen items that are handy, such as small bowls for food prep, unusual tools that fit into my pocket, and even yummy caramels at the check out counter. Great sales staff, great selection -- just great all around. read more

Soo helpful here! Jeff helped me put the washer in my new garden hose. I would have thrown it away at home.

Great local hardware shop filled with helpful staff. There are little kids' carts available which my daughter love!

Excellent service, they cut some glass for me and I picked up a fire extinguisher for my vehicle for less than online, plus I had it immediately vice waiting. They have the small parts and knowledge lacking at the two competitors that infest and have destroyed the hometown hardware store. read more

Love shopping at this Twins Ace Hardware, they are VERY friendly, helpful, down-to-earth people who work there. Everyone is very well trained & knowledgeable about so many things! Whenever I have a question about something I know I can rely on their expert advice. Craig, the owner is so awesome. He is very involved with the community- great guy, no wonder why the team here is so awesome! read more

I recently bought a Craftsman snowblower at Twins ACE. It was defective out of the crate and the ACE warranty states that they will not accept for return any machine after gas has been put in it. The warranty requires you to deal directly with Craftsman. I was unaware of this and I had to push a bit, but Twins ACE did the right thing and took it back for a full refund. If I were ACE, I would re-consider selling Craftsman products. The products are good, but this kind of warranty arrangement is going to damage the reputation of the local ACE stores. read more

I first started shopping here as a Home Depot and Lowe's alternative small business. The service in those places is so poor, the employees are all so miserable, the product quality low. This store is the total opposite, everyone is always pleasant, helpful, and they sell quality products. I expect to pay a bit more for better service but if you sign up for their rewards you can use the coupons on Benjamin Moore paint, the only way to get a discount on BM that I am aware of. read more

Twins Ace is a terrific addition to the Fairfax City family. I recently began a project to paint the entire downstairs in our large home -- a daunting task. I don't know how I would have done it without the help of Ace's fantastic staff. They are knowledgeable, friendly, and always willing to make the time to help a clueless customer like me. Going in there is a real pleasure -- clean, orderly, and well stocked. It's a great store, and we need to ensure it survives -- and thrives! read more

Wonderful customer service!! I have never wrote a review before, but their customer service is stellar and lead me to write a yelp review. In an area of the country (Fairfax, VA) were customer service is VERY poor, ACE is a true gem. Their employees honestly want to help and are knowledgeable of the product they are selling. There training and hiring program must be top notch!! read more

Terrific manager and staff. Always the best customer service around. If they don't have it they'll order it and call you when the item arrives. I love this store. read more

Thank you to Twins Ace Hardware and Craig Smith for your generosity and help in providing much needed supplies to families grappling with the devastating effects of Hurricane Maria in Puerto Rico. My family was able to promptly place the supplies from your store on a charter plane to Puerto Rico where they are helping families and communities in need. Everyone, please support this local business. Twins Ace Hardware truly understands the meaning of community! Thank you from the bottom of our hearts. read more

I LOVE this store. Period. Your neighborhood hardware store just can't get any better than this. You are greeted when you walk in the door, they find out what you need, direct you to that area of the store, and then here's the coolest part . . . they are all always connected by these ear-bud walkie-talkies, so by the time you get to your area, someone is already waiting there to help you! Jeff and Craig (the owners) are awesome guys. They are super-friendly, and they know EVERY SINGLE THING they have in the store - I mean everything from paint, garden supplies, nuts n bolts, A/C filters to (get this) even home canning kits! I've never seen them (or anyone else in the store) not understand exactly what someone was looking for or not know whether they had it. I've been living around the corner for a year and doing lots of home improvement and gardening, and this store has been a life-saver. They even know who I am, and they know my two-year-old by name! Great service, great selection, great prices, and all the advice you need. You just can't beat it! read more

This place is one of the best. Great selection knowledgeable help and pricing is reasonable. I make it a point to visit the smaller hardware stores as opposed to Box stores to see how they rate and this is one of the better ones I have come accross in many many years. read more

Great store! Selection is good; nice kitchen supplies. Everything I"ve bought there has been of good quality and the staff is very helpful.

Stopped in to have some keys made. Ace Hardware has always been my favorite place to get stuff done. Not a big fan of the Home Depot and Lowe's. I prefer that good one-on-one conversation and genuine customer service that the smaller stores have. Got the keys copied quickly by the store manager. Very nice gentleman! Recommend for your hardware needs! read more

They had snow shovels after this recent series of storms. Ours died with the recent heavy snow and it was sorely in need of a replacement. Thank you for having these in stock!@@@ read more

After a wild goose chase searching for cabinet door hinges from Home Depot and 2 smaller stores, I went to Twin Ace Hardware in Fairfax. I walked right in and Giff located the correct hinges, put them on and I was in and out in no time. This place rocks. Go here first not last. read more

Wow! We agree. The friendly and knowledgeable staff helped us locate hard-to-find 24x30x1 HEPA filters, a screw for the dresser handle, metal filter for a European faucet, 22-year 100W LED lights at 2700K (much warmer color), an unusual screw-in Halogen light, and a 193-piece Sears Craftsman ratchet set. From now on, we will shop here for our hardware needs. read more

Three years later, Ace is still the place with the helpful hardware folk. They are attentive, helpful, and down right nice. They carry Stihl, Miele, a great selection of bird seed, a nice selection of kitchen items, Zar stains, and a lot of hardware products. Heck, you can get French white ware if you need it. Amazing store. read more

Seriously the best hardware shop in NoVA! I drive from Chantilly because their selection is so good for general household items and the customer service is spectacular! read more

Very helpful staff that took the time to answer a lot of questions for me when I was trying to purchase a new grill. The store managers I have had the pleasure of speaking with have all been extremely friendly. I've been there 3 times since it opened and the staff is extremely friendly. I don't think I'll be returning to Home Depot or Lowe's very often now that this store is in the area. read more