So I make the guy I'm casually dating a fruit tart and homemade mac and cheese and you know how he pays me back?? He takes me out of town for the weekend. (Take notes boys, this is how it's done) He books us at the Fairmount... bonus points for the good taste. The Fairmount is a boutique hotel on a quieter street in San Antonio but still very close to the River Walk. I used the word "charming" sparingly, but this place was the epitome of that. Antiques abound and the 3 dozen rooms were individually decorated and comfortable. I liked all the tiny little details and overall feel of the place: the real keys attached to large window tassels so you couldn't lose them, the wrought iron balconies that wrapped around the second floor.It was a mix of European and old South. The only downside was that there was no room service, which meant required time to take a break from the boom boom to get something to eat. (Oh man, he is totally working hard just to get some) Even on a really busy weekend, the concierge still helped us get a room overlooking the inner courtyard. (Though we had to pretend it was our honey moon which did send an anaconda size shiver down my spine). Then it truly got a bit too much for me. The beautiful antique suite, a front 2nd floor veranda to take in the sights of the street, and our own private balcony. After a day of nauseatingly romantic gestures, the balcony was the best place to just relax in your complimentary bathrobes. *Oh look, they're holding a wedding reception down there and we can see everything. That's kind of cool. Do you wanna go out or something? Oh no, we can just sit and "enjoy each others company" if you really want to. This is one of my favorite songs too. I love Al Green. What? You want to dance? But we're in our bathrobes on a balcony under the stars, I might throw up. Is it getting hot out here? Um, you know I'm leaving for Africa in a couple weeks right? Oh God, I didn't want to make you upset.... it's just.... this is moving pretty fast and I can't be in a relationship right now. No dude, I can't say it back. You're kind of freaking me out* This is a wonderful establishment but it is a bit tarnished because it was where I had to come face to face with my paralyzing fear of commitment. Whatev. I can commit to getting out of this hotel and getting my ass back home. read more

I was completely confused by the star rating I saw when I came to make this review! Its an old hotel people. Its all the imperfections that give this place character. When I say imperfections I mean interesting design features that come with a building built in 1908. Upon opening our door (with an actual older style key - no swipe style keys here) I fell in love with room #346. A front patio overlooking courtyard at entry, wood floors, a cute sitting area and two queen beds for $99? I found my new favorite hotel in SA (we visit from Austin about 3 times a year). Bathroom and sheets -VERY CLEAN! I actually slept the entire night with no fear of leaving with bed friends. They use bath and body works for toiletries - Huge plus for me! Go to this boutique hotel with an open mind. Just remember that it is a historical building and preservation is important to keep that title. I can't wait to go back and see what the other rooms look like! Thanks Fairmont and staff! read more

Oh, The Belle of the Ball, The Jewel of the South, is tired and should retire! Many years ago, 1987, she was fresh, beautiful, enticing, and full of life and love. 2011, her glow has diminished with well-worn wear. The decades of kitchen smell, leaves a flavor that does not tantalize the senses. Plumbing problems continue, with the adjacent restaurant (privately owned) and the hotel fighting over where to send patrons in need of relief. Upon our arrival for Luminaria, our room was not ready. After 30-45 minutes, we finally got a key, only to enter a room with a TV blaring and ironing board out...still not ready! We finally were able to leave our goods in the closet while staff came to do what they were supposed to do the first time...and we headed for a stroll. The pounding on the piano by children staying in the hotel was not controlled by staff, which left me with an irritable headache. Valet parking is $21 a day, rooms have no mini-frig, and prepackaged muffins are available downstairs for breakfast...at an additional cost. The location is close to all that downtown San Antonio can offer and we walked everywhere. Fairmont, I loved you once. Not so much now. read more

It's a shame this beautiful old building is not maintained in better condition. It's desperately in need of an update, new furnishings and a paint job. The rooms are a decent size and the location is great, especially if you're going to the convention center, but there's no getting around it: it's shabby and worn and it looks like it was furnished with threadbare furniture from your great-grandma's attic. I asked to be moved from the first room because of security concerns--very poor locks and direct access to an outdoor walkway. In the second room, when I turned the deadbolt in my room, it stuck so badly I had to fight with the lock for a full 10 minutes--a safety hazard. And the first morning, I could not get the water hotter than lukewarm. It was better the second morning. The only reason I didn't give it one star is because the staff could not have been nicer or more accommodating, the room was cleaned very well, and the bed was comfortable. So it sort of grew on me after two nights. But there's no excuse for the marks all over the walls, scuffed door plates and general disrepair. read more

I made reservations for a weekend for my 10 year anniversary. We were looking for something more quiet, romantic, calm. We found it! In spades. While, there are small quirks and cosmetic issues you may find in any 100 year old building, it made all the more charming and alluring. We had a junior suite (I'm mostly cheap and if we are not spending all our time in the room, I'm not ponying up for a big room we won't use) with a King bed. It was decorated so well, I felt like I was in a plantation home in Louisiana! I loved it. Big bed, lush pillows, heavy brocade drapes, 10" crown molding! The room does not have direct lighting, so getting ready to go out was a bit of a chore, as well as lack of counter space in the bathroom area. However, that was all overshadowed by how amazing the shower with 3 shower heads was! Our room had an actual key, like a real one for a house, key! It's a dog friendly hotel, an actual dog, Luke, lives there. We saw him napping a few times and it reminded us of home, without having to channel the energy of our bounding dog! It was quite refreshing to not hear doors opening and closing all night, no ice machines, no elevators. Even the road noise was minimal. The concierge was wonderful and found us a breakfast spot that had Eggs Benedict (my fave). You are required to pay a $21 valet, but we didn't even use the car the rest of the weekend. We were able to walk to dinner, lunch, breakfast, evening entertainment and a walk in the park! read more

We checked into our room and one of the beds looked like it had been slept in. Okay, I know they have been slept in but this one bed looked like someone had just taken a nap. The pillows were all messed up, the bedspread was messed up just like a nap. We asked to be moved and the staff was great. They moved us and were very apologetic. The second room wasn't any better. The furniture was stained, the floors were sticky (I don't even want to think about that.) We bailed and went to the Marriott just about a hundred yards further down the road. I wasn't charged for the room at the Fairmount and for that I was pleasantly surprised. Great staff. We did leave our car in their valet parking and it was great. read more

Historical hotel...i do like the quaint feeling of a hotel being historical and you can see that in the decor and antique furnishings. Since it is historical you will see things that look old. The difference is our suite needed a deeper cleaning. To begin with we opened the fridge and another's person's pizza meal was left inside. Also only one glass for water was left for us to all share. I pulled back the sheets and saw a bug but it could have been a bug my kid carried into the suite on his shoes so I won't blame them for that. I did see a drop of blood on one of the decor pillows. It was dusty and the bathroom needed a deeper cleaning. It does smell old and humidity makes it feel damp..but that's expected in San Antonio. Bell hop didn't help with luggage and no one helps unload car or load you do that on your own. read more

Bottom line, most of the people on here are being dramatic. After reading the reviews on here I was prepared for a "Money Trap" type situation (if you are too young to know what that means....go watch the movie.) Definitely exceeded my expectations based upon most of the reviews on here. Maybe we got a good room, or maybe they are really paying attention to the feedback they have been given. Let me give you a brief run down. 1. Parking. Be prepared to pay for parking. $21 per night to park at the hotel. They do not own their own lot, so they valet. We opted to park our own car, in the same lot they valet in. Which made it maybe $10 cheaper for the weekend and involved walking a short distance. Not bad, but just paying for the valet would have been less of a hassle. 2. Ambiance. The hotel is over a hundred years old. So---it is old. Unfortunately they have not updated any of the curtains, bed spreads, furniture etc, probably since the day it opened. That being said, it is very cute and charming. There is a restaurant attached which was always busy, there is a nice courtyard and the balconies are nice. We had our own private balcony which was nice to be able to go outside or open the door for fresh air. When I got to the room I immediately took the comforter and all of the decorative pillows off of the bed, as I cannot imagine those being cleaned very often. The curtains were ripped and outdated---but it was not anything alarming. It is veryyyy dark in the rooms, but helps it feel a little more romantic and probably helps hide some of the age of the hotel. 3. Cleanliness. I am a freak about hotel cleanliness. Mostly regarding the bed and the bathroom. The hotel is mostly marble and wood. I think the floors look dirtier than they are, just because they are old. Same with the bathroom. I immediately thought the sink was not even cleaned, and realized it was just specks from years of wear and tear. I ripped back all of the sheets and inspected the pillow cases for stains, dirt, hair, etc. They smelled very clean and were not dirty at all. They have a card you place on the bed if you want new sheets. 4. Improvement. It seems like they are trying to improve things. They leave a notepad in your room where you can leave comments for maintenance or housekeeping to improve your room. I think they have been listening to the feedback and want to improve the hotel. They have a lot of work to be done, and updating would be nice, even just reupholstering things would really help out the dingy feel of the hotel. 5. Staff. The staff was great. There was one valet/barhop man who was very, very nice and helpful, Derek. He would order us cabs, help us bring in our bags cheerfully even though we opted to not valet. The staff behind the desk was helpful and responsive. Not a bad experience at all. 6. Location. It was about a half mile walk to the heart of the river walk and directly next to La Villita. Not a bad location at all, and after all the food we were eating, we didn't mind the exercise----however, it is not "on the riverwalk" but not far at all. Overall, we had a good time, if I was paying that much I would have rather stayed at the Hilton, or the Hyatt, or any other 4 star hotel on the river walk. This hotel is wayyyy to old and outdated to pretend it's a upscale hotel. Also, we booked on priceline. If you book directly through the hotel, you can upgrade your room for free so keep that in mind! Our room was fine, but if we had a sitting room a bigger bed it would have been much more worth the money. To upgrade to a king room suite (they dont have king rooms that aren't suites) after booking on priceline was $40 a night. Which was definitely NOT worth it, so we kept our deluxe queen room. Good luck, I would only stay here if I got a great deal. If you booked on priceline and are stuck with it, just know it isn't THAT bad. read more

This hotel is old world charm in a modern world such a beautiful and classic hotel! Absolutely delicious roof top oyster bar is the perfect place to relax and hang out. Ask for Dom! The best server! Super friendly and makes great drinks. 100% recommended all around! read more

We had the good fortune of staying at the historic Fairmount for a few days. First of all, the staff couldn't be nicer and they made our trip so worth it! Shout-outs to Cindy and Johnny who bent over backwards to make our stay memorable, and to all the staff we met while we were there. It's a joy to encounter employees who enjoy their jobs! The hotel is historic, having been built in 1906 and then the entire original structure was literally moved in 1986 to preserve the hotel. That being said, there's original charm to the building you'll not experience in any other hotel. The Fairmount is currently renovating the common areas so there is work in progress which you can only appreciate since the owner is improving the hotel. The location is fantastic, the history is charming, and the rooms are spacious. We'll be back. read more

This rooftop bar exceeded my expectations, from our initial arrival to the end of our night. The cocktails and the food are so amazing! We even made a friend Jackie offered to take pictures and was kind enough to give us tips and tricks to assure we got good pictures to end our night. The service was delightfully to say the least. I can't wait to be back! read more

We booked this hotel through Priceline which had this listed as a four-star hotel. My husband and I would disagree with that. While I can appreciate the history and desire to keep with an antique design, this hotel needs to be updated-seriously. Our room had cracks in one corner of the wall where it looked like there were wet spots. In the bathroom ceiling the sheet rock was water damaged. The windows were dirty. One of the dressers was missing a front panel. Although this wasn't the worst place we've stayed at, we won't be staying here again. read more

At first glance, it was beautiful but after that, we noticed it was very dirty and poorly kept up. Our room was moldy, dusty and the walls and shower area had stains and divots from trama. The wall paper was peeling and the furniture had splatter stains. The website promotes free rides if previously scheduled with in a 5 mile radius. They do not offer this. The staff is friendly but not in a way that seems real. We wanted little to do with them . The hotel down stairs is a a whole separate issue. The point is, the quality sucks and for what you get, it's really not worth the money. You'd be better off literally anywhere else- including motel 6. read more

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The Fairmount in downtown San Antonio is a truly rare bird. It's an old hotel that's an old hotel, not an old edifice that's been gutted and filled out with modern guts. They still use keys. There's not even an in-room fridge. What you do get is a comfortable bed, a very unique suite with tables and sofas and such, a nice old bathtub that isn't one of those nasty plastic liners, and a friendly, pleasant staff. They're obviously still upgrading, and some of the fittings showed their age. The toilets struggled a little with low water pressure. The floors, if not original, were awfully close to. I find all of this perfectly charming, but I can understand how it might not be your cup of tea. Don't overlook the location. It's an easy walk to the Riverwalk AND to South town, which is a remarkably convenient spot. It's right on the red and blue trolley lines as well, and directly across the street from La Villita. So long as you wear comfortable shows (or buy a trolley pass), you can see a lot of San Antonio with minimal effort using the Fairmount as a base. The valet parking is expensive at $21. There are nearby lots that are much cheaper, but you also run more risk using them. Balancing this expense is the fact that the WiFi is free, a rarity at nicer hotels. I wouldn't recommend the Fairmount for an extended business stay. It's not that kind of hotel. This place is a place to get away from work and to relax. It's even worth taking a few minutes to explore and poke your head around the nooks and crannies. They don't build hotels like this anymore. So, we had a perfectly lovely time. The rooms were relatively inexpensive for the amount of space we had this close to downtown. A less-interesting room directly on the river would have run twice as much, not been as restful, and been far less interesting. All in all, I'd love to stay at the Fairmount again the next time we visit San Antonio. read more

Nice old hotel..... Very well kept considering it was built in 1906..... My only complaint was the temp in the room.... I froze all night read more

Love this place and the people do the best to take of you. We had the Luxury Suite great it was perfect for our family and friends that came to visit and take pictures before the wedding reception. read more

I love this place! They food and the staff are wonderful. I came here for my brothers birthday with a few friends. The goat cheese appetizer is my favorite. Our server, Krysta, was extremely polite, friendly and knowledgeable. The gnocchi dish we had was probably one of the best ones I have ever tried. For dessert they brought out a delicious tiramisu slice with a candle and a small edible chocolate "Happy Birthday" sign. Very cute. Afterwards we finished the night in the upstairs rooftop bar which was lovely and with a lively atmosphere. There aren't that many DT places open with a rooftop bar which I always enjoy. We had great food and a wonderful time. Surprisingly not too expensive. Would recommend. read more

Have our Christmas party here every year for my company. Such a vintage and luxurious feel to it. Exquisite drinks at the bar and yummy food! read more

My husband and I stayed at the Fairmount Hotel in May. On May 14th, I fell in the tub and broke my nose. Apparently they cleaned the tub with something that caused it to be slick as ice. Marisa Torres, the manager of the hotel called the ambulance and met us at the door when we returned from the hospital. She told us that the likely reason for my fall was the chemical used to clean the tub. She said they would refund the cost of my stay and pay my medical bills. I finally got most of the money for the hotel stay, but I've gotten nothing toward my medical bills. They do not answer my calls and have left me to pay these many bills myself. And to add insult to injury (pun intended) I had to walk around for weeks with two black eyes! I looked like I had been beaten! Beware of being injured on their property. You will get no help. read more

Thank goodness we only booked one night! They need to tend to your rooms....the wallpaper is falling off the wall in the half bath, the main bathroom needs a complete renovation, the toilets barely flush, nothing matches, the cabinets are filthy, there was no water in the room as indicated on the confirmation, one coffee mug, one k cup, light bulbs out, the light bulb over the shower is exposed, I'm sure that is a code violation, the WiFi didn't work, no valet available to retrieve our car, yet you charged us $29 to park, the furniture is old and mismatched, and creaky, the window draped do not close, you should be embarrassed to charge $300 for this room, it's atrocious. It is painfully obvious that no one cares about this property and it's such a missed opportunity, it could be so nice! read more

The Fairmount was a great place to stay. Johnny was incredibly helpful both on the phone when I was booking and in person when I was checking out. The hotel was undergoing some renovations while I was there but I didn't hear any banging or see any workers. The rooms were much bigger than I expected and the bathroom was huge. There was a sitting area, two large beds, a full bath, and sink. This historic hotel was incredible. read more

This is a grand old hotel which I loved. To all those who do not appreciate history this is not your cup of tea. But to those that love old things that speak of our grand ancestry this is where you want a place to lay your head. They are currently undergoing renovations but still keeping the old charm. Love the high ceilings and molding throughout. Original light fixtures, luxurious drapes and bedding, with a long balcony. Sitting areas on each floor. We had a junior suite which had two rooms and a balcony. Such charm. Close to everything but not on top of if. You still get a key to your room! They plan to have the restaurant opened in a month. Can't wait to come back and enjoy! read more

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3 rd time here. Come here for the dog show 2X yearly. The staff is the same for the last three years since we started coming must say a great harmony to be able to retain good staff. Fabulous. read more

My favorite hotel in downtown San Antonio! Elegant, old-world style, the best rooftop bar, and the best location to everything we like to do: La Villita and riverwalk right across the street, Hemisfair Park also right across the street, Rosario's the best mexican food in town about a block away, right in the middle of everything! Enormous room with tall, tall ceilings, comfy cozy beds and pillows, balconies off of front and back of room. Very courteous staff, just all around the most romantic experience for my twenty-first anniversary. Can't wait to come back! read more

I would give this zero stars....the toilet had hair..the pillow had hair, the sheets UNDER the blanket had hair. Disgusting. I called the front desk and asked for housekeeping. 20 minutes later, a guy showd up,drops off sheets to my 6yo and leaves! We were then informed there is no housekeeping. Wth.dirty room and what..we clean it??? We asked for cots and no one ever showed. Worst hotel and management..steer clear. read more

The only reason to stay at this place is if you want a good location or if your are a businessman that is bored with reliable modern hotels. I had 2 rooms on the third floor: The Golf Suite: #303 (http://www.thefairmounthotel-sanantonio.com/images/guestroom303-45-180x131.jpg) The Garden Suite: #307 (http://www.thefairmounthotel-sanantonio.com/images/307-180x131.jpg) ==The bad== =No hot water= * When we got home from a night on the River walk when it was 40F outside there was no hot water in either of our 2 rooms. Called at 10pm & was told it would be fixed in an hour; was not fixed 10 hours later by next morning. There was not proactive help or information form the staff. On the next morning dirt and red water sprayed out of shower and sink but was still not fixed. Only fixed 10 minutes before checkout (really useful). =Management= * No manager is present during the weekends and is apparently always ""out running an errand"" * 6 calls have not been returned after 9 days of calling about no hot water. =4 stars on Priceline... lol; 3 stars on Fairmount webpage= * Maybe at one point they checked off the items needed to get a 4 star rating, but they have not maintained the space and they certainly do not proclaim a ""4-star"" attitude or experience. The only thing that would make this a 3-star place as it stands is that it is a historic building. =Priceline= * Swindled: I used the "Name your Own Price" option for a 4-star hotel and got stuck with this 3-star location. I do not recommend that you ever use the "Name your Own Price" feature because you don't get any choice; you get what they give you and you cannot read the review until after they have charged your card and assigned you the hotel. =Comfort= * The bed was okay, but the heater unit was very loud even on the low setting. * The hallway and other rooms were noisy. The doors SLAM shut and you will know when anyone in the building arrives. * The rooms were quaint, but not very clean. * The bathroom was missing the vanity mirror, only the extension arm remained. =Security= * The front desk just handed us the extra key after we got locked out of the auto-locking keyed doors without any ID. * There are no safety latches on the door. * The $21 ""valet"" was not present when I arrived and my car sat parked out in front of the hotel for at least an hour. ==The good== =Location= * The location is very good since it is an 8 minute straight walk (one road) to the Alamo and River Walk. Walking can save you ~$18 parking at the river walk. =Historic= * The building has a quaint atmosphere, it is historic, & has an interesting story (it was physically moved down the street)." read more

Don't waste your money. What was once probably a grand hotel is now worn and dirty. My room was filthy. Dirt and grime in the corners of the room which clearly hadn't been cleaned in at least months if not years. The bedspread had multiple stains (so I tossed it in the corner) there are marks and smudges on the walls and ceilings. Last Renovatipn had to have been 20 years ago. Chipping paint and a clueless but apologetic staff. If the owners do a a massive renovation, top to bottom it could be a jewel, but unfortunately it's a nightmare. read more

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My mom and dad stayed at this hotel. When my mom went to get in the tub it was so slick that she lost her footing and broke her nose. The hotel staff admitted if their wrong doing but refuses to pay her hotel and ambulance bills. Do not waste your money with a place that will not do the right thing read more

Pulling up to the hotel we noticed the character and charm of the hotel . . . you really can say that The Fairmount Hotel is "The Jewel of San Antonio", it sticks out as being so unique compared to the other hotels downtown. This was our first family vacation with our 14 month old son, so our van was loaded down with everything but the kitchen sink. We expected a bit of annoyance from the staff because we had so much travel gear, but Nathan was there to help us get everything out of the van and into the room without hesitation. I have to say that we may have required a little more attention than normal because we had a toddler with us - when we needed more towels the staff had them to our room in a moments notice and every morning and evening when we wanted to give our son his milk my husband would go down to the hotel restaurant and they gave him all the milk we needed and didn't even charge us! We stayed in a Veranda Suite that overlooks the courtyard on one side, and Hemisfair Park on the other (windows on both sides - big room). When we entered our room we felt as though we were entering a Victorian mansion that someone let us stay in for a few days. We walked into a sitting room that was decorated with the most beautiful antique furniture, then the large bedroom with two queen beds was connected with a long hallway (a luxurious bathroom is located off of the hallway). The room was huge and there was plenty of room for our van load of stuff. We were even able to set up our son's travel play yard in the room so he could occupy himself with one of his favorite things. Luke the Labrador, The Fairmount's Pet relations Director is as cute as he can be - my son loved him and Luke even let us take several pictures of him and my son with out any problems. He's a big friendly ham of a mutt. I can't say enough great things about the Fairmount Hotel - the staff was super friendly and prompt with any of our requests. The hotel location was excellent, across the street from trolley service to everything in town, and just a short walk from all the things we wanted to do, like the Riverwalk, La Vallita and, of course, The Alamo. We loved the room - it was both spacious and luxurious with Victorian-style furnishings and modern amenities. They pointed out that each of the rooms is decorated differently, when we go back we look forward to trying other rooms. What a wonderful first family vacation experience! read more

Disclaimer. This is not a modern chain hotel, don't expect the modern stay. The hotel staff was awesome, welcoming, and knowledgable. The rooms are decorated in and older Victorian theme. The rooms were clean and well kept. Ours had a balcony over looking the courtyard. Wifi was awesome as there was a booster on the nightstand. Don't discount this hotel because of previous reviews, we did and were very pleased with the stay. Location is awesome, blocks away from the Riverwalk and Rivercenter. read more

Truly charming boutique hotel. The staff is incredibly gracious and helpful. The room was very comfortable and well renovated, considering the age of the building. Very lovely courtyard. I'm definitely looking forward to coming back. read more

Rooftop bar is great!! The view is awesome and Andy Luna will rock your cocktail world.

The staff was really nice. I needed a cube to charge my phone so bad and the lady at the front desk lent me hers the entire time I was there. The staff also make you feel welcome and you feel cozy because the hotel itself is a good enough size to where not too many people are crowding the place. It's situated right across from the hemisfair park which I love! The architecture and how the hotel is decorated is just heavenly! Would definitely come and visit again. read more

This hotel is filthy and I went with my wife to celebrate our anniversary the place was not clean I have only one person work there as a desk manager Bellman and Bella driver , this hotel is rated four stars I don't know who rated this hotel maybe you he was stoned at the time I would not give this hotel any stars The heater wasn't working and they said because the building is so old that brought us blankets so I had to leave after the first night we called Expedia to get the refund for the second night they called the hotelThe hotel manager told them that the heat was fine I want room temperature was 55° the bathroom was filthy has () on the commode . read more

Mold seeping out of vents. Stains on the comforter, walls, carpet, and bed sheets even. No remote for our tv. This was noticed after being in the room for about 9 minutes. We had booked 3-4 days here so we decided to suck it up. I kept seeking uneasy in the room. Cameras maybe? After falling asleep late at night and waking up at 7 to go to the bathroom, I wash my hands. The second I turn the sink on, a GIANT cockroach comes out of the sink and crawls around it. I'm so upset at this point I cry and tell no S/O we're leaving. They charged me the ENTIRE 3-4 days stay after staying 1 night sleeping with roaches and breathing in mold. I'm appalled and disgusted they leave such a nice looking place in this condition and charge people for staying their full stay after leaving 1 day. It's UN-liveable in!! Having to leave early is NOT our fault and we should NOT have been charged. I've told everyone I've ever met about this terrible nightmare hotel. Do NOT recommend! read more

Loveeeeeeeed our stay!! The vintage image and the set up was so cute. It's not your typical hotel where everything is the same. You get a key for your room, you get robes, there's a large iron table in the closet and the bed comforter/pillows were so comfy and made the room look great as well instead of the typical boring beds.They also included a coffee machine with Starbucks coffee in the room. Loved the chandeliers, the patios, and greenery on the hotel patio areas. It also had a patio on the 2nd floor outside... Which our room overlooked as well as being able to see the tower of Americas right in front. Our room also had a balcony with a cement wall. The two gentlemen at the front were great! They were friendly and gave us info about the area. There's also a park right in front for families. Only down falls I can think of were not having the typical free breakfast in the morning and the sign said to ring for ice, we preferred getting it ourself. It was a bit over priced and the $20 requires valet was eh but I guess it is in San Antonio downtown. And they did have 2 ripped cushion chairs outside, they probably could have easily changed those chairs to some nicer ones-(I'm easy to please with things like that) . Or they could have just gotten rid of them. Ps- also saw a sign that they let you bring pets! They had a cute sign to notify people that a pet was in the room hanging on the door. read more

The Fairmont Hotel Upstairs Bar fired a great bartender! Don't they realize that people depend on their job. They let him go due to a regular not liking him. You guys suck! He was an awesome bartender and made excellent drinks. read more

Room 212 or nothing. Worth the splurge if u like authentic San Antonio. Unlike any place I've ever stayed at but other rooms don't compare to specialty rooms and 212 is the best. read more

Slow service, not the cleanest, many amenities don't work.

We loved it's uniqueness and decor. It needs a bit of cosmetic work. I was there for a conference and the location & price was excellent. Right next door to convention center & Riverwalk. The service was EXCELLENT, they couldn't run it without Johnny! read more