Thank you Gabriel Great communication !!!…read moreAppreciate you getting here in a timely manner and keeping me informed... You and your assistant did a great job Thank you

Update: The general manager reached out to me to fix the situation as quickly as possible. My unit…read morewas fixed and it is working correctly. He also generously offered to make restitution from the inconveniences I had in events I missed and my discomfort. As soon as I know what the plan of restitution is and it is in place, I will raise this 3 star to a 4 star for standing up and making it right. Let me share my experience with folks so they can know what a gong show it has been in dealing with this company. I was given a quote on a mini split system and the sales guy seemed very knowledgeable and left a good impression. I got 3 quotes from different companies and now am wishing I went with someone else. They have tried to give the best customer service, I will be fair with that, but the overall handling from installation to all the problems I have had within two months leaves a lot to be desired. So many different cogs in the wheel doesn't work. I wish I would have went with a small company. The guys who installed it didn't even know what they were doing. They were trying to connect a 240V by hooking it up as a 120V and using the other as a grounding wire. The day of installation I mentioned that I had to leave by 5pm and as they arrived at 8:30am they assured me they would be done. It was important that I leave and I had very expensive tickets to an event. 5:30 rolls around and he is trying to figure out why the unit is not working despite the obvious aspect that it was a 240V plug. I had to call the sales rep to reel him in, show me respect to my need to leave and have someone come and finish the following day. 2 other people came out over and one senior guy got the thing working. Or so I thought. Not long after it started making noises and didn't seem right so they sent some other guy out who "checked" the system and assured me it was perfectly fine. He took the opportunity to sell me a surge protector which I think was a smart buy anyways. The reality is this new humming was an indicator that everything was NOT alright. They seem to have a lot of inexperienced people on their team and send someone new out every time so the people who come don't have any back history on anything!! Sure enough 3 days ago the unit goes out as the pump that gets rid of condensation in the unit failed. This was the end result of which the humming was an early indicator that could have been caught and nipped in the bud. I called and they were not in a hurry to help me and I had to force the issue by mentioning I was a new customer and they haven't got it right and since this is my only cooling unit, they needed to get it right. Initially they were trying to schedule me for the following day when it is 113 outside. They were in a hurry to take my money when they improperly installed this piece of junk that I have had so many issues in the two months since it has been put in. So a service manager came out yesterday and looked at the unit and told me that the part won't come in until the morning and would 10 or 11am work. The unit kept starting and stopping so they had the courtesy of having yet another team member (think I met about 15 different people so far) drop off a small portable unit that would cool a room size of 250 square feet. Here I am and it is 10:30 and no one has reached out to me to get this repair finished or at least let me know what is going on. They are "checking" to see if the part came despite Colten telling me the part would be in and that he could come mid morning to get it fixed. I had plans to go somewhere but I have been held hostage for 3 days because they don't have any ability to get the job done. Honestly, I wish I would have never picked up the phone to deal with these people and feel it is my duty to inform others. If my issue is not resolved soon I am going to look for a lemon law lawyer and seek a refund if they can't get it fixed properly. Save yourself a lot of hassle and seek out a small company who can take care of you instead of just treating you like a number.

This company is amazing. Not only are they super responsive and able to come out on a moment's…read morenotice, but they are all really, really nice people too. And that goes a long way in my book. I have a short term rental in Palm Desert and the other night my guest called me to tell me the A/C wasn't blowing at all. I called Paul Mitchell's Air Care (at 9pm by the way), and I was told they could have a tech there within 20 minutes! And, the after hours additional charge was reasonable as well. When the tech arrived, he was able to fix the issue immediately. From Bree in the office to all the techs, everyone here is top notch. I wouldn't even consider going anywhere else. They're the best!!

I have been a customer for five years. They offer outstanding customer service and operations,…read morereasonable prices, and a very personable staff!

First time using Absolute. Excellent company on time within…read morethe schedule appt . Came to do a summer maintenance on Ac . Reasonable price and very professional.. Definitely will use again. ...

I highly recommend ABSOLUTE AIR ...STILL!! I've been their happy customer for years ...always have…read morePre-Fall and Pre-Spring Check ups and the rare special visit...MY A/C was well over 20 years old and the 116 degrees for days recently finally took it's toll, but I felt totally CONFIDENT that not only would they do a great replacement job, but that I can totally count on the quality! WHAT A RELIEF TO HAVE PEOPLE LIKE THIS ON BOARD! THEY also cared enough to bring portable A/C unit so I could survive the couple of days to get great NEW A/C in. I also really like all of their Team.. GOOD, HARDWORKING, RESPECTFUL MEN. FAIR,TIMELY, GOOD PEOPLE!! PS THE ELECTRICIAN they recommended was Terrific too!

We continue to have outstanding service with NexGen HVAC & Plumbing. They have installed 2 of our…read morenew HVAC systems, a great affordable mini-split in the garage. We also had the team install a built-in filter system to avoid having to change those flimsy fiberglass ones every other month. And, then we paid for the service plan (very reasonable). Every six months, on the spot, they follow up w/ me about scheduling. They do outstanding work. Leo, Daniel, and all of the professionals that provide service are respectful, thorough, and as I have said in other postings--patient. You do not get that attitude that you get w/ some businesses. What I very much respect is the promptness in addressing issues. Leo and the team quickly respond. I know that when I call, I am going to speak to someone, and the individual (be it Leo or Ed) quickly get me scheduled. There are none of those insane auditory wait/holds--they are on their game. I will add this one in closing--When we looked at replacing our HVAC system, we had three businesses provide estimates. I am not going to "throw shade" at two of them--but let me say. . . they were "cra-cra" on their estimates. Leo sent a professional over who discussed options--there was none of that crazy over-the-top pressure sell maneuvering by the other two. I will offer a word of caution on one--no name mentioned. But if an HVAC person starts trying to sell you insulation--run. We had one actually tell us we had no insulation above our garage--guess what? Spoiler alert--we did. Again--if you want to streamline your HVAC needs-- NexGen HVAC & Plumbing will have your back--and keep you cool:)

Great service representative! Just a challenge with schedule an annual review. Had to wait three…read moreweeks before I got a notice that someone was on the way without any planning.

I initially reached out to them for a routine maintenance on my 3 ton Carrier unit as well as my…read moresplit unit in the garage. Their reviews as well as overall ratings were what attracted me to use them as well as their experience with split units. My call was answered right away & I was able to get an appointment the next day. That went very smoothly & the technician was very professional & helpful. Unfortunately a while later my Carrier unit's fan motor started making noise. It was Easter weekend, but I called them to see if they could send someone to at least take a look at it. Chris the owner responded to my call & despite being with his family, said he'd be over later that day. When he arrived, he assessed the situation and explained to me that the previous repairs on the ac unit had replaced the fan motor with the wrong size motor for that unit. He took the time to educate me on why the motor was wrong & had resulted in damage to the fan. As a result, both the motor & the damaged fan would need to be replaced. He said he'd work on getting both a new fan and motor for the unit. Unfortunately there were non in stock from the local suppliers as well as LA. We're able to find the right motor & fan at an out of state supplier which was able to ship it UPS 3 day delivery. Parts came a day early, & Chris was there the next day to install both! He again showed me how the new motor & fan were not only the right ones for my unit, but also how it would be more energy efficient as well. Chris is a true professional who genuinely cares for his customers! I'd definitely recommend him to any of my friends in the future!

i called without any hesitation because when your in a time of need you ask god for help and he…read moreanswers. i couldn't have asked for anyone else besides this angel sent person as i couldn't find the filter in my furnace i was a little scared to even touch the thing as we have 3 kids and 2 dogs but he walked me through it just some simple knowledge that a person can share and it helped more then you would know if you ever have questions in life do not be afraid to call this company as they will answer if you want a trustworthy person to give you knowledge you must be able to know how to accept that knowledge and do some simple work that most think is impossible.

Half of our A/C went out yesterday, they visited yesterday afternoon, and just finished a great…read moreinstallation of our new unit a couple of hours ago today. They were very knowledgeable and wonderful to work with. They worked in 113 degree weather out side, and about 135 degrees in the attic! The presentation, inspection, and proposal by John Daps yesterday was low keyed and very informative- and turned out to be $10,000 cheaper than our previous proposal- and he had his crew here by 9:00 AM. Zeke, Arron- and I'm sorry I can't remember the other member- were fantastic- they explained everything, very efficient- and got my cell App set up to interface with the new Control module. They cleaned up everything and hauled all of the old equipment from the Attic and outside away. I don't usually bother making reviews- but Next Level earned it! Skip Yazel

Of course our A/C unit went down during the hottest week of the season - Ugh!…read moreCalled around and had 8 quotes. While next Next Level was not the cheapest option (by a minimal difference)- their service and labor warranty was stellar and far exceeded the "peace of mind" in quality of work and equipment offered in comparison to anyone else. With a financial expense this big, this was very important to us...So we opted to go with them and so glad we did! The A/C installers: Ezekiel, Aaron, and John, were incredibly professional, efficient, and knowledgeable. They worked so well as a team... What impressed me is how clean and cautious they were about any dust or debris while working. Everything was covered and protected prior to starting. At completion, they vacuumed and everything was left impeccable, as if nothing ever happened. The unit is quiet and oh so beautiful!!! Thank YOU Next Level for standing behind your workmanship and offering an incredible warranty. Great prices! Outstanding warranty! Outstanding A/C installation Team! - Allie

Called for servicing our HVAC They were easy to work with…read moreand did a good job for a reasonable price

Game changer customer service…read more If you live anywhere in the #CoachellaValley and need any type of #HVAC or #AirConditioning service, inspection or equipment replacement, my husband and I confidently recommend you contact #ThomsonAC, (562) 837-0669 I promise, they did not pay me to write this, and I rarely submit reviews. We have been so blown away (no HVAC pun intended) I felt compelled to write a review in hopes of sending more business their way. My review is lengthy, so if you want save yourself time, money and frustration trying to figure out who to use, just call #ThomsonAC now for a quote (or a second opinion): (760) 718-3111 For more than 20 years we have used another reliable and well-known company in the Coachella Valley for purchasing & installing new equipment & bi-annual maintenance at our condo in #PalmDesert. When we recently had to replace (2) HVAC units on a new property in Indio, we were SHOCKED (and depressed) at the quote that came back ($30K!) and they had no interest in negotiating the price. Thankfully, we got a reliable referral from a local real estate agent who uses Thomson for all of his inspections, repairs & replacements, "Just call Ethan at Thomson. I am certain he can do better." He was right. Without hesitation I say the same thing. Not only did they come out within 24 hours to complete a thorough inspection of the units outside and system inside the attic, without having to ask for comparative pricing Ethan gave us 3 quotes (good/better/best) and informed us of the current rebates being offered in our zipcode from IID and the manufacturers, plus Fed tax credit info. Ethan was incredibly knowledgeable about all the systems and took the time to share his recommendations (based on facts, product output and best efficiency for our property, not just the price) and answer all of our questions before leaving the property. He was friendly, informative, professional and truly interested in helping us (vs. the can't be bothered attitude of the other company). Ethan worked up the quotes himself and emailed them the same day. The quotes included a detailed financial breakout of rebates & tax credits for each model option which helped make our decision easy. After calculating rebates, we were able to select two Bosch top of the line/best efficiency units for less than what the "middle/better" option would have been, and add install of a new water heater as well. The entire cost with Thomson was almost HALF of what 'the other company' quoted us for "middle/better". No brainer decision. When the team came to install they were on time, efficient, knew what they were doing, professional and careful precautions taken inside the house to avoid wall/ceiling/floor damage while removing old system and installing new. We are now loyal and satisfied customers! #WOW again: When we received the invoice, it included detailed step-by-step instructions & necessary product information & serial numbers for submitting the rebates with IID, saving a lot of time. Game changer customer service. The WOWS continue: Following the initial install, we asked Ethan to help us come up with a creative solution to install thermostat controlled attic fans (no gables in our roof) that connect to the existing exhaust vents and install another thermostat controlled air intake and exhaust fan in our garage. Again, he took the time, and a couple of visits, to create a workable and affordable solution that during high temps has helped reduce our AC use & further lower our electric bill. Thank you Ethan and thank you to the entire Thomson team. J&J Montague https://www.thomsonac.com/ #HVAC #indio #palmdesert #palmdesertlife #PalmSprings #airconditioning #airconditioningrepair #airconditioner #thomsonac

Our installers Jesus & Jose' are a GOOD team. They were on-time in the morning, fulfilled two…read moresmall requests that we had during the day of installation, and completed our new AC system install with professionalism and a smile. What more could you ask for? Great work. Highly recommended.

I had Josue Moreno from Timo's at my home yesterday. He went into detail with photos to show why…read moremy AC hasn't been working for 3 days. We are seniors and we needed help. The cost of repair or a new unit made my decision easy to make. They offered to bring us a portable AC to keep us cool for the next 2 days. Monday, I'll have a new unit installed with a 10 year guarantee. Both men were professional and easy to work with. Darryl Duran Shadow Hills Indio