Where do I start? First off the pizza and wings are absolutely amazing. Especially when you order them fresh I say that because I go in for lunch a few times a week for slices and the slices are very good especially if you get there closer to when they open or around noon. The only problem I have. Is that I've spent thousands at this place because I like them so much but recently I ordered a cheese pizza and wings with extra blue cheese. My blue cheese, was put in the box with the wings upside down and the wings were so hot. It melted the containers and the blue cheese spilled all over the wings. Normally I do not care about this, but I was eating with a few other people that do not like blue cheese, one that cannot eat blue cheese. Because of the great experiences I've had I felt confident enough to call and ask politely if they could refund the money at least for the wings onto my card. At this point I was too far away to turn around and go back because the manager offered to make me another dozen wings. By the time I would've turned around I would have lost an hour of work at the house I was working at and my pizza would've been cold by the time I got back to it. Usually the staff is very nice and I'm not sure which person I talked to on the phone but they made me feel like there was absolutely no chance of me getting a refund for the wings that were ruined by whoever prepared them. Like it was going send the business into bankruptcy or something. Ever since then I've found it hard to go back in there and have actually ordered from other places in the area which I like less just because of this experience. To me refunding a less than $20 order of wings would be a better option than losing hundreds if not, thousands of dollars from a repeat customer in the future. I would understand not wanting to refund the entire order which I never asked them to do but to be told I had to eat a cold pizza and waste my time in order to fix the problem that wasn't my fault just made zero sense. Also, on another occasion I ordered a sheet pizza and 30 wings for delivery at around 2pm. I was told that it would be about an hour which made sense because it was a lot of food, but it was also very close so delivery should not take that long. I ended up waiting almost 2 hours for the food to be delivered to my employees which some of had to wait when they could've been on their way home since the job it been completed. I called a couple times and was told it was on the way and then I found out through someone who works there that they do not deliver until 4 PM so instead of telling me they would not be able to deliver it until after 4 PM they decided they would lie I'm assuming because it was an order over $100 so they would not lose the order. The worst part is I would've gone to pick it up considering I was 2 miles down the road. This would be a 5 star review other than that. Makes you question being so loyal to one place knowing you are just another transaction. read more