They were VERY honest with me about the new furnace I needed. I was very surprised to learn the other two companies that I had estimates from were overcharging me $5,000 to $9,000 more than the total cost from Family Heating and Cooling. Since I had NO HEAT and it was January, they made a temporary fix the day they gave me the estimate. I immediately cancelled the installation from the other overpriced company. Family Heating and Cooling installed my new furnace the very next day and saved me thousands of dollars! read more

It's been almost a year and I've had over 20 service calls and it's still not right. Every 1 star review here is true. I've been without service 3 times so far and you have to wait until Monday if you don't have heat. Install was botched an 17 line items we're corrected but it's still a hot mess. Every major component has been replaced at least once (blower, board, inducer, vents, humidifier, etc). The ductwork was and still is an abomination. Currently told 4 weeks to get a part, good thing it's not winter. I now have a used rebuilt furnace that I paid full price for that I didn't even ask for (they quoted single stage when I asked for dual, but the quote only had a model number on it and they said I should have cross referenced it. I smell litigation. read more

Called them after a storm when the power went out. We were clear about the issue ( it was the surge protector on the breaker box )Did not come prepared to do the job, the part was 69.99 and they double charged for a service call, after they already told us it was their fault because they did not come prepared .. they did not have the part on the truck so they had to come back ! Their service fee is 99.95 + an additional 250. 00 for the part and installation which took less than 3 minutes. After already telling us we would not be charged an additional service fee .. we were .. I absolutely do not recommend this company, the electrician ( Joel ) was nice, but they do not stand by their word !! Again not the electrician, the company !! read more

This isn't the same old FHC&E anymore! I used them for all my work for 10years but then I got 2 stoners installers, for lunch they had something good the dude wiring my new air conditional for over a 1/2 hour then he goes "Oh Shit! F this and F that" for 5 minutes! more to come don't recommend for anything! All the new reviews that are good don't believe them! read more

This company has changed its value and trust worthiness over the years! They came out for a simple routine maintenance cleaning and repair of condensation pump that lead to the damage my furnace!! I've called several times and the serviceman that were sent out did nothing! I contacted the owner and has not gotten a response back to try to resolve this matter! read more

I've done business with Family heating for 20+ years. Services have consisted of annual maintenance for both the AC and furnace. FH has also replaced both systems. The most recent services were AC yearly maintenance and replacement of the motherboard. The technician was thorough in explaining details of repairs etc to both systems. He arrived within the window given and as all my previous experiences with the techs he was knowledgable and friendly. There was a small glitch and the follow-up the next day was spot on. I've always worked with the Madison Heights location. I've noticed a few poor reviews. They do not reflect my experiences. I've never experienced rudeness, unprofessionalism or an unskilled technician. From my most recent experience they continue to set high standards and are trustworthy. I do not have any connections to any employees nor was I asked or even hinted to write this review. read more

Esam provided knowledgeable and friendly service in the absence of my father I needed much help from Family Heating with my water heater, and they were quick, as well as Esam assuring me of a fair price. Cant recommend these guys ENOUGH! And thank you again to Esam and all the technicians. read more

The price was definitely a Bait & Switch. The salesperson gave my daughter one price for a central air unit, we went with that one. When I called to set up the installation, I was told that unit is no longer available, the only unit we could purchase was a different brand and cost more than the one we chose. If this is going to happen BEFORE an installation, what will future customer service be? Went with a different company read more

A first class organization. Ryan was professional, engaging and handled our maintenance with excellence. The fact that Family HVAC not only handles both of our HVAC systems but combine with the service of our Generator makes it a one stop exercise on a yearly basis. read more

These guys are fabulous. Had them out to do a furnace upgrade today and had an excellent experience. Nice people, cleaned everything up when they were done all for a really good price. read more

Family Heating, Cooling & Electrical, Inc I have used this company previously a few times and have been pleased with their service. However, recently I am very displeased that they tried to take advantage of my elderly mother! I live out of state and do my best to make sure my mom is comfortable in her home in Berkley. My mom's furnace quit working and I suggested she call Family Heating. Frank of Family Heating came out the week of 11/4/2024. He said there's a bad gas valve and they don't make the part anymore; she needs a new furnace which the cost for the furnace is about $3,000. (Not sure that includes labor). She called a new company that a friend suggested: EZ Heating & Cooling (248) 990-0200 michael@ezheatingcooling.com On 11/8/024, Michael came out to my mom's, replaced the gas valve, and my elderly mother has heat once again. At a very significant cost savings and in about an hour's time. If you have any issues with your furnace or A/C, I would suggest that you contact EZ HEATING & COOLING first. We will continue to use EZ HEATING for any future needs. read more

This location has a really bad customer service issue. At 2:40pm on 1/20 I called this located to get a new flame sensor. The customer service person said they would call me back in a couple min. I didn't hear from them so after an half hour I decided to drive to their location. I was able to pick one up for 32.00. I took the item home, put it in the furnace, and we are going good. At 4:40ish pm, I finally got a call back from that customer service rep. They tried to tell me the same flame sensor was 60.00. I called them back (call went to voicemail) and asked to talk to the manager. The manager did apologize for not calling me for 2 hours, but said the price was based upon the manufacturers price and not the price in the store. He said I probably got a universal one. When I told the manager that they could have told me that they sell universal ones at half the price, he refused to accept that and said they sell items for thousands of furnaces and there is no way to know if the universal ones will fit. I've been in customer service for a very long time. This is absolutely idiotic. First of all, you don't call a customer back for 2 hours and then tell them that its cold outside and they are busy and that is why it's okay you didn't call for 2 hours. As an owner of a real estate company with over 20 houses that I do all on my own, I was looking for another furnace repair company as the last one I had retired. I was looking at this company to fill that role--due to their unprofessionalism, I will not be use Family Heating Cooling and Electrical. read more

Used to be a reliable company but not anymore . Now you make an appointment and when you call the day of your appointment (specifically today) due to not getting a phone call the night before for time table only to find out they bumped your appointment without telling you to a different day. Not a good business practice especially when it comes to a furnace needing to be looked at. read more

I use them for my furnace. I just had them install a whole house generator. They are great. My generator is currently running for the first time. I would highly recommend them. read more

Family Heating, Cooling & Electrical - Heating & Air Conditioning/HVAC Near Me - Madison Heights, Michigan

Yesterday (a Friday), while outside with dogs, we hear the AC unit hum and stop twice. Oh no! It's supposed to 90°+ this weekend and the shop is closed. I woke up and called first thing in the morning. I explained my issue to Justice who offered me an appointment in six days .... Or today if they got another tech in today (and she would know in about 20min). She called back and said they could have a tech out within an hour! AMAZING. Kris came out and we promptly got to work. He identified the problem and the replacement part was $65. Upon checking out everything else, he said we needed a bit more coolant (over $100). He was great at explaining what went wrong, and was overall pleasant. I'm very happy I was able to get same day service. Good karma today! I'll also note that 8 years ago, we had this company replace our hot water heater and furnace, and that was also a good experience. read more

This is the second central air conditioning system at my home in Huntington Woods in sixteen years from Family! Why? Because their prices are the most competitive and their technicians are top notch!. I'm so glad I used this firm, again! I highly recommend them because like their name, they did treat me like "family"! Call them, I know you won't be sorry! read more

Do not call them if you want something fixed in a timely manner!! I would have said that I recommended this company in the past, but recently the customer service, and capabilities of some of the techs has been absolutely awful and inexcusable! Not only that but they started a job, ordered said part and made my parents wait for over 2 weeks (in 95 degree heat), and put them at the end of the appointment line, even though the part was in stock and the job had been started. They overbooked themselves! Then when their follow up appointment rolled around, a different tech came (one who actually knew what he was doing)and it turned out they didn't even need the part they were waiting for. It was something completely different, and unrelated, that was fixed on the spot. After using them for years, we will never use them again!! read more

They send the good techs out for the $99.95 diagnostics and the incompetent tech out for the $300 thermostat install. 100% markup on a bottom rung $50 thermostat and $200 to replace 10 feet of thermostat wire. Highly disappointed in the quality of service and parts. read more

Our AC was losing all the refrigerant every year because it was a fourth-tier brand unit installed by the builder. Think of this similar to shopping at either - Tier 1 being Macys quality - Tier 2 being Target - Tier 3 being Dollar General - Tier 4 being Walmart quality Family heating quoted us for a replacement AC unit and offered us a choice of good/premium brands from the top-tier manufacturers. They pointed out all the corners the builder cut when installing the system. (The cold air return was undersized so there was not enough airflow to function efficiently. The undersized cold air return also caused minor overheating in the furnace heat exchanger. The old Goodman brand AC system leaked refrigerant and had to be refilled every year since we moved in.) They installed it a few days later (on a Saturday). They replaced the cold air return ductwork with a 50% larger size. And they also installed a media filter unit to help with our allergies. The price wound up being almost 2000 dollars below our first estimate. So far, our house is so cool that we do not have to run the system at full blast as we did in previous years. The new system is much quieter inside and has much greater airflow. And it is even much quieter outside when the unit is running. read more

Wow! They were the first to get out and provide an estimate (furnace install), didn't try to pressure or upsell, provided the best deal and with a high quality product. They had great financing options for those who want to go that route. The installers were on time & hard working. They sent someone out immediately to address a small issue that arose afterwards, showing commitment to their customers and the dignity of their product. So grateful I found these guys! read more

The most honest company I know, kind and helpful management as well as technicians. 5/5 definitely recommend the company.

Excellent place to do business with. Prompt and courteous every time we've dealt with them. Reasonable prices as well!

I had a furnace replaced in my condo about 3 yrs ago. I am older and just realized when they took out old furnace, they cut the drain pvc pipe from the humidifier which also had a connection to the pan the water heater stands in and they rigged up a hose for humidifier to drain and I did not notice the pan for water heater cut off by them to drain had no means of draining if it were to leak or water heater give up. I am deaf and can only try and match call back number, no way to directly email them...They need to come hook up the drain properly or they will be held liable if water damage occurs from water heater. read more

Not happy with how the lady who answer phone handled things. My six year old central air stopped working and my son called to see if the fan motor had a manufacture warrenty. She refused to answer it or look it up and said we would have to pay $99 service call for someone to come out. My son said forget it, I will call Carrier direct. Carrier said had Family Heating registered it with them it would have a ten year warrenty. they didn't so I was past the five year mark of unregistered coverage. Thankfully I have DTE appliance coverage and they had another company out same day and replaced fan motor and capacitor. so much for spending over $2000 with Family Heating. read more

This business was called to assist us in getting better airflow with our A.C unit. The technician arrives and checks the system outside and notices that its blocked and has frozen due to the coils. He comes to the thermostat to turn on the heat to melt the ice which has supposedly formed within the system. HERE IS WHEN IT ALL WENT LEFT!!! In the midst of discussing a possible solution we were told that coolant was needed or that a new system is now needed for the AC unit. OUR ONLY QUESTION WAS: Frank would this issue have been known for the last individual from your company that came to fix it the last time?(why ask this: because if deterioration was noticable for the last tech this could have been fixed then) Frank then says well I dont know maybe he was stupid! (What kind of unprofessional response is that?!?!) The conversation continues as he says well I can give you an estimate for a new system. We said okay what would that be?. He steps outside to the back porch and makes a call like he's negotiating some deal (why he wouldn't just know that to begin with or have that already was really sketch)then comes back to say it will be around $3245 as an estimate. Then since he didn't professionaly answer our question which was :would the damage and cost have been less if the tech that came before knew that it was not just coolant needed so we would not be at this point paying for a new AC system? FRANK GOES OFF: well you dont have to get it!! Just pay the $99 service fee for today....Seriously dude? .. I'm beginning to think either Frank is family of the owner cause he was rude, unprofessional, and didn't answer question or concerns that we had. (You know...the kind of questions that are asked when the person whom specializes in the very thing you are asking. We spoke to the manager by the name of Rick and he did not apologize for Frank saying whatever(literally told us whatever!) and leaving abruptly(and leaving plugs out as he left) when he thought we said we are not paying a service fee today, which was not the case! Rick(the manager did not apologize nor state that Frank should not have behaved in that manner. He made it appear that it was our fault.!!!!! I will never do business with this company again!! 1. Your tech Frank had an attitude. 2. Dont answer question professionally (he called one of their own techs stupid for doing the job wrong before) 3. In the middle of the conversation Frank says well whatever, forget about the price I just told you then. He then gets on his phone to obviously tell his side to a manager Rick(also was rude) 4. Then his PETTY self leave the plug out and open and had to call for another worker to come and close it. WTH!! IM SO DONE WITH THEM!! read more

Family Heating, Cooling & Electrical - Heating & Air Conditioning/HVAC Near Me - Madison Heights, Michigan

Family came highly recommended by my own family members, so we have them a call when our A/C wasn't keeping up during the latest heat spell. They came out within a couple hours and took a look. The guy checked everything and said our air was okay, but suggested we add some insulation as we were losing heat through the roof. He didn't try to upsell us or rip us off in anyway, which was appreciated. We will definitely use them again when we upgrade our furnace in the next couple years here. read more

We had our furnace replaced and I think overall they did an ok job on that part. The issue was the clean up afterwards. The guys left soil mud on our main floor and didn't care to clean it. Heck I let them use our bathroom and there were mud as well. They did not bother to clean that also. I guess that didn't count as their "work areas". The basement where they worked was a disaster. They said they swept the floor but there were a bunch of nails/screws left on the floor. Seriously clean it well with a vaccum.... read more

On Monday, November 9, 2020, I called Family Heating & Cooling to ask for help with am electrical situation. On that same day they sent a electrician to my home his name was Dave. He diagnosed my problem quickly. Was very thorough when explaining the problem to me. He fixed the problem very timely and quick enough that I didn't have to pay anymore than the service fee, that was in my opinion very reasonable. I am very satisfied. R.F.- Royal Oak read more

We were quoted $99.95 for a service call and IF they did the repair a credit in that amount and taken off (subtracted) the total charge. They had come out and diagnosed the problem and given the job for repair. As well I had to talk to the office to receive the official diagnoses and cost to repair from the service manager "Rick" because he could not. The technician stated that there was "carbon dioxide" coming out of the exterior and wasn't quite sure on the interior (but left the house with us in it only for another technician to come out and repair it) - so naturally we needed to get it fixed asap! Upon completion by the repair technician refused to give us a credit for the initial fee (already paid) and final payment had to be in the form of cash or check. We figured they do not take credit cards because they do not want people to file a dispute on the charge. I proceeded to call the company (Sandy) while the repair technician (Frank) was here and I inquired as if a new customer and they state that yes a credit would be applied just as they stated originally. I proceeded to tell them that I actually had a the repair guy here and that he was finished with the job and (Sandy) was very surprised and started to reverse everything she had just said. Talking about paying for parts, shipping cost, labor, handling costs, etc... making up more and more things. I proceeded to tell her that the parts were under warranty (so no charge by Bryant) and that it should come off labor. I questioned her about everything she just said (2x) and she back peddled constantly making up all types of excuses. After questioning her a number of times on what she just said and she got aggitated (because she couldn't refute anything and she couldn't make up anything else that made sense without getting questioned) and just said I would have to talk to Rick the service manager. Was getting rude then and stated "no you have to pay the entire amount" (several hundred dollars - only dispute was the initial $99.95 paid) and then she would have Rick call me back. After dropping off the call I proceeded to tell him (Frank) I will pay all but the $99.95 (again of several hundred dollars) and will take it up with the service manager when he calls me back. Frank started up now about "screwing the company", making all kinds of accusations, talking about what was said to me when he wasn't privy to any of the conversations, "never having a problem with any customer ever", "you set her up" when I called back to ask about their policy (without telling her he was there), "I spent half the day out here", you are spinning things around to make it right for you", etc. I proceeded to ask him where and when I was incorrect and he also could not justify anything - as I stated to him he was just privy to the direct conversation calling the office back! Since I paid the several hundred dollars without additional $95 it prompted the service manager Rick to call me back who came in right away with an attitude vs talking civil to a customer and wanted to be heard vs having a 2-way conversation. When I proceeded to talk he would interrupt and try to exert his force. He didn't want to hear about any of the events or prior conversations/agreements. He stated it was my choice whether to pay or not and if I didn't it would be an unpaid account and he would be able to provide any future service. I asked him if he would like to have a "mutual conversation" and talk and he said "no". I said great "there are other H&C companies out there" that wants my business and he said fine and hung up. read more

Most furnace places I have dealt with ask for payment when the repairs are complete. Not Family Heating & Cooling. They demand payment right away for the initial diagnostic service call; even when they have to return the next day. I discovered there is a reason for this: Its because they don't follow up. They don't follow up & they don't return calls. Avoid this company if at all possible. read more

I see a lot of bad reviews on here, but I have had two good experiences with Family. In 2016 my furnace needed a new igniter. Total charge was $150. Today my furnace would only come on if I turned the power off and back on. Called on a Saturday at 10 am, they arrived by 11:30. Tony showed me that the flame sensor was dirty. He cleaned it, checked the pressure valve hose, showed me what to look for. Showed me how to inspect my heat exchanger as well. Very professional. In and out in an hour. Cost me only the $99 service call, and I needed a cleaning anyway. Very satisfied. read more

I had a horrible experience with the guy that came to quote our house. As soon as he walked in, he started criticizing what I was watching on tv and going off on political rants. Then when I told him the problem, he's like well I'm not going to do anything today because we don't know what the problem is but didn't even say that we should look where the leaks was. Me being paranoid I asked him if having this refrigerant leak would be hazardous. He then went on a rant saying what had happened to him in the past with ac problems. I think he spent most the time complaining and talking politics than solving the problem. I know it was just only one guy with this company but I am very disappointed with how he presented the company. We chose a different route with fixing our whole AC unit. read more

Poor customer service =Eek! Methinks not. We called to get our air conditioning fixed. The guy didn't fix it right. It seemed to be working when he left in July, but we didn't use it until recently and it wasn't working. We only use it when it gets really hot over several days. But, no worries right? The work is 'guaranteed' for 90 days. So, we called again for a second guy to follow up and fix it. For starters, if you want an MBA in poor customer service, be sure to make all of your arrangements with Sandy. I had arranged for the unit to be fixed between 1-4 pm. Now, I work so I'm counting on a 20 minute 'heads up' call, like we had the first time, and time off is real money. So then I get a VM saying their tech is running ahead of schedule at 12:30. I call back and Sandy tells me it's a 10 minute heads up call OR no call and be there between 1-4, or no service. I ask about a 20 minute call since I'm at work and it will take me about that long to get home? No, 10 minutes is our policy. If you don't answer your phone we'll move on to the next customer. Well, nobody told me 10 minutes and I had a longer lead time before, could you make it a little longer so I can work up until I know the tech's coming. That's our policy. How about a 10 minute call then and I'll plan on being there between 1-4, so I can get a heads up at least. No, either a 10 minute call or 1-4, not both. Well, can you tell me when your tech will be done with the work he's doing now? No. Can you tell me about where he is so I know how much time I'll have to get to my home? No. I'll put you down for a 10 minute call. No, I told you I need 20 minutes. Fine, I'll just be there at 1. Ok, so that was pleasant...NOT. Now, the tech Tony arrives around 1 (same guy as last time) looks at the thing, and wants me to pay $50 for the repair. I said but there's not supposed to be any charge because the work is 'guaranteed' for 90 days. For some reason he thinks this is 'extra' because it involves the air conditioning and not the fan; I say well that's the point that needs fixing...so I ask to speak with the manager and make a call. He and I go back and forth after he talks with his tech, and he finally agrees ok no charge for service, only parts. I say I'm fine with that. The tech eventually starts working again after he asks if I'm ok with what I agreed with the manager, and I said yes. Now, after he finishes working, he presents me with a $60 bill! I say what's this for? He says it's for 'extra' beyond what a service call would include. Sound familiar? We go back and forth and I stand on the agreement I made with Rick. I say have Rick call me if there's any problem. Tony ends up leaving unhappy saying we're never going to get any service from them in the future. So at the end of the day, Tony's unhappy, Rick's probably unhappy, and I'm unhappy. The bottom is while this company didn't fix the problem in the first place, or if they did it was still covered by the 90 day 'guarantee' so there shouldn't be any extra service charge, and then Sandy makes it unpleasant at best and downright inconvenient at worst to follow up. I would try other places first. read more

My parents had a new furnace installed recently. During the process, my step dad's pristine1979 Camaro was accidentally damaged. The company took full responsibility and told him to get 3 estimates and they would take care of it. This was all verbal. Being the cynic I am, I told my step dad he should have gotten that in writing. As it turns out, they accepted the first estimate and a check was received in a very timely manner! They've used this company before and they were reputable then, and are reputable now. Good job, Family Heating and Cooling!!!! read more

This company did an excellent job of what they did fix. If you choose to use these people, insist on an itemized bill, which would indicates exactly what you are being charged for. read more

My son bought a 40's bungalow in Royal Oak that needed lots of updating. He first had them come out and install a new electrical box and fix the hornets nest of wires from years of "rigging" that had been done in his home from prior owners. Then he had them come back to quote for a new furnace and AC unit (Home had no AC). Yes he had to wait 2 weeks for the appointment for the quote but it was peak of the AC season and the quote was the most reasonable by $1400 so well worth the wait. Once he decided, the install was done within a week. The installers were quick, efficient, AND courteous!! They cleaned up after themselves and did a great job!! Would not hesitate to use them again read more

couldn't have been more disappointed, been using and referring Family for many years as I thought they were an honest and reputable company , but not anymore, they are charging almost a 600% mark up on parts , needed a transducer, had part #, looked it up , 25-30 bucks all over internet , they charged me $145 for the part!! Beware when dealing with them, they have certainly lost my years of trust. read more

Unfortunately we did not have a good experience with this company. We had them come out to fix a problem after a small house fire from a light switch after they previously were out to fix our breaker box. The supervisor, Steve, immediately placed blame that we did something and that it wasn't the company's fault. He talked down to us like we were stupid and as if we were wasting his time. Not only did we call to complain about his behavior but the receptionist, Sandy, was not allowing us to pass a message along to Steve's boss. Instead we got a call back from Steve asking about the problem. If it wasn't for the other supervisor, Dave, we would be following through with further action against the company. Dave, however, fixed the issue and did not charge. This would have been a one star without Dave's help. read more

I rarely give a 1-star review but after my 3rd poor customer service interaction with Family and Heating I feel that this is a deserved review. Let me start with the fact that I have used and recommended FH&C for many years and that my substandard interractions have started since the installation of my new furnace. I called to set up an appointment to have a Nest Thermostat installed and to make a long story short was ultimately put on the phone with a gentleman who told me how bad Nest were and no one knows how to use them and I would pay whether I could figure it out or not....My dad and I installed it ourselves and it works great. I called in October to set up maintenance for my furnace. They could not accommodate a weekday request so I asked for a Saturday. After making the appt (for 2 weeks out) I called back to ask if we could have an afternoon (literally after noon, they tell you it will either be 9-12 or 12-3) appt because my husband had a morning commitment and they said no so we rescheduled for the next weekend (now 3 weeks out from my initial call-it was still warm outside then). They confirmed a 9-12 appt and NO ONE SHOWED. When I called to find out what happened I got a lot of run around about how busy they are and sorry there is no slot for me today, blah, blah, blah. I am done with a business that makes you jump through so many hoops to do business with them. 3 strikes, you're out..... read more

January 31st. 2019 We woke to no heat on the coldest day of the year! While our home was in the 60's I wasn't too panicked. I decided to call Family Heating and Cooling in Madison Heights. The guy that answered the phone was rude, disrespectful, and arrogant! He did not appear to even be interested in my call! I understand that heating and cooling professionals are extremely busy and overworked with these extreme cold conditions, however, that is no excuse to come across as an ass when someone is down! Treat people good, they will tell 10 people, treat people bad, they will tell 50!! read more