Fast Fix is a kiosk located near Lord and Taylor and right outside LOFT. They sell jewelry and do jewelry/watch repairs while you shop. I'm impatient, so I got excited about the promise of immediate gratification.
I brought Coach and Fossil watches that needed new batteries and a beaded necklace I wanted shortened/restrung on a Saturday morning. The young woman helping me seemed like she really didn't want to be there and wasn't very knowledgable about anything, deferring to another guy who was working. I didn't feel comfortable leaving my stuff with them but oh well, I had already committed.
They were able to change the watch batteries in 15 minutes while I shopped nearby, and it cost approx. $30 for both. That was fine.
However, they were not able to restring the necklace that day and told me they would call me that evening or on Monday.
Ok, fine, I would have to delay my gratification. By Monday evening, I hadn't heard from them, so I called. They were like "Uh probably after 3 on Tuesday." I'm like ok, should I call or just come by? "Whatever you want." Wow, okay.
On Tuesday I called after 3 as suggested, and the man told me it's probably ready. I was like dude, I have to drive almost 30 minutes to get it, and probably doesn't do it for me. He confirmed that my necklace was definitely ready. I went to go fetch it and was pleased with the result: they shortened my necklace from 18 to 14.5 inches and gave me the extra beads.
When the employee rang me up, he charged me for both the watches and the necklace even though I had already paid for the watches. I did not have a receipt with me to prove it, so I'm glad he believed me. The restringing cost $18.
So overall I was happy with the result but OMG the customer service. I don't know if I'd come here again for jewelry/watch repair. read more