Great service! Professional!…read moreGreat people! Will recommend to my neighbors and friends Thank you!

We had agreed to meet on Monday between 3:30 and 5pm. This guy then tells me Monday that he is…read morebehind on a job and can't meet. So we agree to reschedule for Tuesday. Tuesday rolls around and I get no response from this guy. If you don't want my business tell me so that you don't waste my time.

Great job. Very happy with our extended patio. We love the fireplace. They took the time for…read moreeverything and finished with a beautiful job. We truly recommend! JP Exteriors, Inc. thank you to Noah Wagner.

I am updating the review to respond to the business's calculated misrepresentation of the facts and…read morean attempt to minimize severe, documented building code violations. For prospective customers reading this, here is the verified context: Fraudulently advertising yourselves as a "James Hardie Elite Preferred Contractor" to secure the job, only to systemically violate the manufacturer's strict installation guidelines, is not a "punch-list" oversight--it is deceptive marketing and a material breach of contract. Puncturing an internal PVC plumbing pipe, illegally wrapping it in black duct tape, and immediately hiding it behind the new siding is not a 'punch-list' item - it is active fraudulent concealment. The 'Fraudulent' Financing: We authorized the payment because they claimed to follow actively concealed the duct-taped plumbing. Inducing a customer to authorize a loan by hiding severe damage is the legal definition of fraudulent concealment. Contradictory Public Statements & The BBB Complaint: JP Exteriors is using public platforms to feign cooperation. On our active BBB complaint, they claim they are waiting for our independent inspection report before taking action. However, their own written record proves they inspected the property themselves on June 11th and issued a superficial patching offer on June 22nd. The very next day, they explicitly stated in writing they were not willing to expand their scope to a full replacement, formally refusing to cure the hidden defects before our third-party inspection was even conducted on June 24th. The 42-page independent inspection report, which we received on June 29, definitively confirms that the widespread, concealed code violations and structural deficiencies cannot be resolved through superficial patching. The report details systemic failures, including improperly installed weather-resistant barriers, missing flashings, overdriven fasteners, damaged boards, unsealed wall penetrations, and an internal PVC plumbing pipe that was punctured by a fastener and actively concealed with black duct tape. The Manufacturer's Involvement: James Hardie is indeed involved, to the extent that the manufacturer offered to provide free replacement materials to JP Exteriors so they could execute a proper rework. JP Exteriors leadership actively refused this offer. We stand entirely by our documented evidence, our 42-page forensic inspection report, and our active fraud dispute with the Texas Attorney General's Consumer Protection Division. The video proof of punctured plumbing remain on this review.

I had all my windows at my home replaced by Hardy Windows. The entire experience from start to…read morefinish was excellent and efficient. Joel and his team were awesome to work with. I highly recommend this company. Along with having beautiful new windows, I have also noticed that my A/C is not having to work so hard! Thanks Hardy Windows!

We are so pleased with our new windows! The price Adam quoted was great and the installers did a…read morefantastic job. Our house was built in 1987 so to have new updated windows is amazing! I definitely recommend Hardy Windows.

I have called about problems on a patio door And they…read morecontinue to ignore the problem! They had a contractor put them in And will not warranty the work It was a lifetime warranty We have exhausted every corner Of craftsmanship, the roof, the siding, the gutters All come to installation of the doors... There is a leak that is causing rotten wood And when it rains this is what we get!

The most horrible customer service ever!!!! Absolutely find another company!! Pella used to have a…read moretop reputation - no longer! Their windows with hidden screens are absolute trash! I paid double of what others cost and was told just go by some double sided tape to keep the screens in place. When you reach out for support - you have to give them the sticker number (which you generally remove when window is installed or else they don't come out) if they do come out - they say they need to order parts and they never come back!

These folks were fast and friendly!…read more We used them to have glass tops cut for our new nightstands (shown). I appreciate the super-fast quote/replies via Yelp and walking me through the various options. Windowerks had the glass readied a day earlier than expected (for pickup) and the employees seemed happy and organized. We plan to use them again when our backordered dresser comes in and we need #MoreGlass! :)

I've called twice in 3 days. I would like to write a review with substance, but I can't get anyone…read moreto give a crap long enough to field a phonecall to get some work done. Apparently Gary the owner is constantly on errands and can't call me back (according to the person who answers the phone). I'm guessing Gary has enough business at this point that new projects aren't important .. so maybe look for someone else to do the work?

Beautiful doors, completely custom design process. They made us feel pretty special compared to…read moreother iron door companies we interviewed for our project. Given the price tag for iron doors, we wanted something unique and Durango definitely stepped up and delivered a beautiful product. Rating 4 stars versus 5 stars because there were a few errors along the way over the 6 months we worked with them on our project. Support could have been better for the CAD approval process for the design final drawings. But, they were very responsive and ultimately made everything right.

I purchased the front doors for my home from Durango Doors and recently found one of the latches to…read moreone of the windows on the floor. After inspecting the latch, I figured out the latch on this so call wrought iron door was made from plastic / resin. My wife contacted Durango but did not have any luck with anyone returning her calls. I few weeks later a second latch broke from the same window. I went to Durango and inquired about purchasing the replacement latches. Heather takes me into the warehouse and gives me a lesson on wear and tear but would not answer my question about having plastic parts on my wrought iron door. She does admit that the latches have been a problem that the company knew about. She then tells me the latches are $20 each. Now she wants $120 for 6 replacement latches which I believe were made of some type of metal when I purchased the doors. I look at her, and she looks at me and insinuates if I cannot afford the latches to check on Amazon for the latches. I told her if I could not afford them, I would not have purchased the doors. She realized what she had said to me and apologized. On way out I asked Heather how long they have known about the defective latches. She replied before she started working there so a few years. I replied this was a safety issue because of the faulty resin latches someone could have broken into my home. If you purchased doors from Durango, I recommend you check for these defective latches and wear a suit when you enter this business, or they will assume you cannot afford the replacement parts.

I can't say enough great things about the amazing experience we had with Window World!! We just…read morefinished replacing all 55 of the 30-year old aluminum windows in our home with the very high-quality Window World ones. They are beautiful!! Many of our windows face south. Our breakfast nook and kitchen were made almost unlivable by the amount of heat that our old windows let in. We have had many mid to high 90 degree days since our new windows were installed, and our breakfast nook and kitchen have become our favorite places to be, as our Window World windows keep all that heat out completely. Our entire house stays much cooler now. Braden, our salesperson, was extremely professional and not high pressure at all!! Unlike some sales people, he understands all technical details of the windows, and the process of installing them. He used to be a window installer himself, and it really shows. He took very, very accurate measurements, so all our 55 windows fit perfectly when they arrived. As he looked at every window for the estimate, he explained what would need to happen for each one, such as caulking, masonry, etc. The price for all 55 of our windows was 1/2 the price of the 3 other companies we got quotes from. The quality, and look, of the windows is fantastic! After the installation was complete, Braden came by and looked at each window. He tested them for ease of raising and lowering them, as well as tilting them in and out. We found about 12-15 that were too tight, and he sent a crew over the next day to take care of them. They did a tremendous job of making them absolutely correct. I can't say enough positive things about the crew either. They arrived exactly when they said they would each day. Wes was our foreman, and did a good job of communicating with us on the first day. Bruce was the foreman-on-site of our job (was there every day), and he did a SUPERB job! He answered all the myriad of questions we had in a very professional and friendly manner. It took a 4-5 man crew 3 1/2 days to install all 55 windows. Bruce was very easy to communicate with. All the men on the crew were very friendly and easy to communicate with. Each crew member was very proficient and knew exactly what to do. The men got along very well with each other. It was a very happy crew. In my opinion, a happy crew does a good job. They had large tarps which kept the construction mess away from our carpets and furniture. Even with the tarps, they thoroughly vacuumed all the carpets and wiped down our belongings at the end of each day. They were very respectful and careful with our belongings. We were very impressed that WW's installation inspector came by twice just to be sure that things were being done properly, and to our satisfaction. We are extremely pleased with every aspect of our experience with Window World. It could not have been any better.

Thank you Window World. Thus a long process ended happily and positively! We contacted no less…read morethan six window companies to replace 21 windows (the entire house). Window World Austin was BY FAR the most engaged, direct and customer focused. The salesman, Jose, came by for an initial and a follow-up call. Then he came out to measure - this was when his magic shined (as we found out later). He said "our installers are professional and customer service is priority." He offered me two options and gave us just enough info for us to make an informed decision. He said two months AND IT WAS EXACTLY. We got a call from customer rep, Kathy, who just continued the positive experience. Had to work around the holidays on timing and a couple logistic issues but it was not a problem for Kathy. ALWAYS RESPONSIVE. Now time for install. I was told "Bruce and his team (Anthony, Bairon, Juan & Jair) would arrive in a specified timeframe and be on site for two days. The arrived on-time and left the house as promised and clean as a whistle. Also Jose's measurements proved to be SPOT-ON as the windows fit perfectly and as promised. We followed the instructions given us and on arrival Bruce and the team went to work. The team did take over quickly and we admittedly were slow to vacate so their music and back-and-forth did cause us consternation. However, in all my years of home ownership and repairs and renovations I have never had a crew who was so focused on a good job and genuinely enjoyed the task at hand and their coworkers. Great job team! So now the weather is changing, we have 21 new windows, no drafts, clean lines, and clear windows. Thanks again Window World Austin.

These guys are great they came in and got the job done for a great price. Definitely check them out…read moreif you need to repair a window! I appreciate them so much and it's always good to see a son and dad working together.

They went out to inspect the job after quoting me a price and stopped responding. I had to find…read moreanother vendor.