The staff at Tesla Montebello were absolutely amazing from start to finish! Even after it was…read moredetermined that my car would have to stay overnight, they went out of their way after hours to make sure I was taken care of and got me into a loaner vehicle. The lead technician, Frankie, was great, along with Kevin, who helped me navigate the process. Jeremy was also extremely helpful and knowledgeable throughout the entire experience. He took the time to explain everything and made the process feel very smooth and stress-free. Huge shoutout to the entire team at Tesla Montebello for going above and beyond. It's clear that they genuinely care about their customers. Definitely one of the better service experiences I've had!

Absolutely unacceptable experience with Tesla and specifically with Fredy. This has been one of the…read moremost frustrating, careless, disorganized, and unprofessional vehicle purchasing experiences we have ever dealt with, especially for a company of this size and reputation. We placed a deposit for a Cybertruck back in February after Fredy from Tesla assured us the process would be straightforward and that he would personally walk us through everything step by step. We made it very clear from the beginning that we were unfamiliar with Tesla's ordering and registration process and were relying on him as the sales advisor to properly guide us through it. What is especially frustrating is that before we placed the deposit, Fredy was constantly following up with us, responding quickly, and actively trying to secure the sale. The moment the deposit was collected, his level of service completely changed. Communication became inconsistent, follow through disappeared, and the entire experience suddenly felt careless and neglected. It honestly became one of the worst sales experiences we have dealt with. Fredy specifically told us that once we placed the deposit, everything was essentially set and that my dad would only need to be present at pickup. Based on those representations, we had absolutely no reason to believe there were still additional requirements or outstanding steps on our end. Now it is almost June, and after almost no meaningful communication or follow up, we suddenly found out there were supposedly still financing and profile steps that needed to be completed, something that was never clearly communicated to us beforehand. The only reason this was even brought up was because we escalated the issue and repeatedly demanded answers after being left completely in the dark. What makes this experience even worse is the complete lack of communication and professionalism after the deposit was collected. Calls were ignored repeatedly. Messages were left unanswered for days while clearly showing as "read." We constantly had to chase Fredy down just to get the most basic updates regarding a vehicle we already placed money down for months ago. At one point, Fredy even admitted that he made a mistake regarding the process and communication, but after acknowledging it, he disappeared again. Later, we were told he was on PTO, and even after that there was still no proper follow up or resolution provided to us. A customer should not have to beg for communication after placing a deposit on a vehicle. Delays are one thing. Being ghosted, ignored, and given constantly changing information after money has already been collected is another. At this point, it genuinely feels like once the deposit was secured, customer service and follow through completely disappeared. The salesman at Tesla simply took our deposit, and at this point we still do not even know if we are getting the car or not. Even now, calls continue to go unanswered while messages are clearly being read and ignored. That level of disregard toward paying customers is completely unacceptable. Montebello Tesla does not even have a direct phone number publicly listed, so Fredy is essentially our only point of contact, yet he continues ignoring calls and messages instead of properly communicating with us. Fredy, are we getting the car or not? We have been waiting since February and still cannot get a straightforward answer.

I highly recommend Longo Toyota! This is our 4th Toyota purchase from Longo Toyota, and the service…read morewe continue to receive is always more than expected. A special thank you to Shawn Castillo, Digital Sales Manager. Shawn stayed with us throughout the entire process and was always positive, professional, and helpful. We never felt rushed or pressured at any point. He made the whole experience easy and comfortable. Thank you, Shawn, and the entire Longo Toyota team! We'll definitely continue coming back.

I want to give a shout out and a thank you to Robert Castillo in sales. I was recommended to him by…read moremy co-workers that have bought cars from him. I had reached out to Robert during the week and told him I would stop by on a Sunday. Before heading over to Longo, I decided to stop by a local dealer as i figured it was a closer drive.... As I was sitting trying to negotiate a deal, Robert messaged me asking if I was going to be stopping by at Longo. Thank god he reached out, after explaining my current deal and expressing my frustration with my local dealer he told me to come to Longo and that he and his manager would help me out. He kept his word and helped me get a better deal than my local dealer was offering me. I am so glad I reached out to Robert and got his help. This is actually my second time buying from longo. The first time was for a 4runner with a different salesman that I dont remember his name. This second time was even better with Robert.

- update May 15, 2026 Dealership was able to transfer the…read moresalvage car title paperwork with Dmv, 7 weeks after purchase, very relieved title problems- 4/28/26- dmv has not received any title transfer paper in over 33 days after payment, I contacted Lawrence many times and he said he will follow up with his dmv agent, hopefully they will come through and get the car title transferred to me within 90 days otherwise I don't legally own the car despite buying for it, very uncomfortable with this situation

Over the top customer service! I hope they grow into a larger business! Did a lot of extra work…read moreafter the purchase at very fair rates!

Best experience Best…read moreexperience I love my car Emilio jr. is way better then Emilio Sr.

Best service ever!! Emilio is so nice and attentive, if you are looking to buy from small…read morebusinesses, this one is it!! They will give you a great deal and accommodate to your needs! TOTALLY RECOMMEND!!

Great car selling experience! Everyone was very courteous and transparent in their communication…read more They worked with me on aligning to a price I was satisfied with. They didn't do any stalling and I was in and out in what felt like no time. Definitely will be going back if I ever need to sell another car.

Traded in my Tesla Model X for 2020 defender! couple days ago sals from the dealership called about…read morethe newly arrived defender,Perfect for someone like me who loves off-roading hiking in summer and skiing in winter.Best customer services, fast efficient experience better than any other dealers I encountered with! Got my loan and paper work done into the same day! Wanted to Recommend this place to everyone Thank you so much!

Longo Lexus dealership in my humble opinion definitely one of THE Most passionate integrity…read morebusiness establishment. took delivery of my 2026 LC500 Bespoke build order finally. with MSRP. Exceptional Hospitality and knowledgeable Staff's. SGM MR. Ian Clubb, coordinate with North AmericanLexus Executive office and Lexus Brand Engagement Advocate, assisting overcomes my unexpectedly ran into numerous obstacles series of Hurdles encounter. Digital SM Mr. Marc Fata provided detailed information and assistance with the LC500 set up. FM Mr. Dennis Lo process my credit and offer one of the best interest car loan rates at current market. all and all above employees had Truthfully provided self motivation determination dedication and passion to their customers.

We drove up from Irvine just to explore our options, and I'm so glad we did. Marc Fata is hands…read moredown the most thoughtful, helpful, and considerate salesperson I've ever worked with when buying a car. Zero pressure, no games, just honest and straightforward conversation from start to finish. Longo Lexus also happened to have a vehicle on the lot we weren't expecting to find, and the level of service here goes above and beyond anything I've experienced anywhere else. I'm not only driving away in my dream car, I'm walking away with real respect for Marc and what feels like a new friendship. He is genuine and truly customer centric. If you're shopping for a Lexus, the drive is worth it. Ask for Marc.

Nice and clean dealership with a good size inventory. The…read moreperson was very helpful and great customer service.

Well Auto was amazing with us. Chris was polite and very professional. This was the quickest car…read morepurchase in our family. We are very pleased and recommend all others come by for their next car. Highly trusted.

It wasn't bad at all. Just felt like I was being rushed to make a decision to buy and being pushed…read moretowards something I could never see myself in.

Family owned and operated. Great cars available. Never had a problem with my car. Would highly…read morerecommend them to family and friends.

These people are CROOKS and LIARS! They also sell RV's. I bought a RV through this company and I…read morewas told that the only issue was that the roof needed to be re-sealed. Come to find out, it has thousands of dollars of roof damage and the ENTIRE roof needs to be replaced. It also has floor DAMAGE and a LEAK at the hot water heater, the grey tank has a LEAK when it gets 3/4 of the way full! I was supposed to pay Sammy $300 more towards tax and licensing and there is NO way that I will pay this company another dime for their selfish LIES. They put a Lien on it as well so I guess I will be stuck with that which is fine. Do not buy CARS or RV's from these horrible people. They will SCREW you OVER!

One of the easiest and best car buying experiences in recent memory. The quality of vehicles they…read morehave on the lot is top notch. I bought a 2010 GX 460 that looked and performed like new. Purchase also comes with a free warranty which was a plus! Would definitely hit them up again when I'm in search for another vehicle. Thanks California Auto!