We have adopted 2 cats from IBOK over the last 3 years or so. A wonderful tortie grandmother at…read moreonly 2 years of age (!) and a tiny little girl black cat. What IBOK does is they go to the shelters, such as San Jose and pick out the cats that are perfectly adoptable but face euthanasia because of over crowding and foster them and find them homes.. clearly this is expensive and time consuming to hold these cats and bring them to adoption fairs most weekends. These are just regular people doing this with mostly their own time and money. if you think they make any money doing this (??), well, you're not very bright, sorry. Despite the name it's not just kittens because our 2 year old tortie was an adult when we took her. They also host a black cat fair because, sadly, black cats are the last to get adopted. It's silly, but for some reason perhaps superstition, people don't often adopt black cats and dogs and those are commonly put to sleep at shelters. One of the cats that I remember they had for a long time was a special needs Siamese kitten with a genetic problem that caused his skin to be very fragile.. this is clearly the sort of problem that would cause most shelters to immediately put the animal down. Why would a shelter hold on to an animal like that when space is a premium?? IBOK stepped in, paid for the genetic testing and held the animal for many months until the right home was found. They didn't ask for the new owner to pay for the testing. The shelters just don't do that. They are a big machine and cats last maybe two or three weeks max then they're put to sleep. Anyways, we're on our third IBOK cat.. this one also a black cat but a boy. He is a little rough and still a big clumsy kitten but they gave us plenty of time to see if he can get along with the others. My opinion is that they clearly love the cats they rescue and want to find them homes. One of the things they ask is that if you can't keep the cat you adopt cat, please give it back before you drop it at the shelter. This is for the cat's own benefit (as I say, the vast majority of cats at shelters are put to sleep) -- it also shows these people do love what they're doing.

The owner was extremely rude and unwelcoming. I walked in with my two young daughters, ages 5 and…read more6, to inquire about a kitten, and we were treated very disrespectfully. She was dismissive from the moment we arrived and was quick to shut the door in our faces. I can't say for certain whether race played a role in how we were treated, but the interaction left me with the strong impression that we were not welcome, and I felt that there may have been discriminatory behavior involved. Based on my experience, I would not recommend this place. There are plenty of businesses that understand the importance of treating customers--and especially children and families--with basic courtesy and respect.

The best place to take your pets for excellent care. My dog Panda loves it here. It's so refreshing…read moreto have both a vet technician and CSR team that loves animals and cares about client relations so much, they're both great. Veterinary shoutout to Dr. Bystrom, Dr. Gould and Dr. Neal who have always been awesome with my girl. Thanks so much

My 1 year old Frenchie has had a complicated six months with her health. After working with various…read morespecialists, I often found the medical explanations to be overwhelming and complex during what were already high-stress appointments. However, everything changed when we went to Los Altos Veterinary Clinic. During a routine appointment, I asked Dr. Gould for her opinion on my dog's condition. For the first time, I felt like I truly understood my dog's health outlook. Dr. Gould provided genuine, realistic feedback and educated us on our dog's care in a way that was accessible and clear. Her demeanor and expertise are the blueprint for what a doctor should be: empathetic, realistic, and able to translate medical complexity into layman's terms. Rather than being pushy about "right or wrong," she focused on what was best for my dog's mental and physical health, while remaining mindful of my own capacity as an owner during the recovery process. She brought tears of relief to an emotionally taxing situation. A few highlights that make this clinic stand out: * The Staff: From the front desk to the practitioners, the team is phenomenal; warm, professional, and patient. As a medical provider myself, I recognize a high-functioning team when I see one; there are no "loose ends" here. * Efficiency: Scheduling is seamless, and they respect your time. I've never found myself waiting around past my appointment time. * The Personal Touch: They treat your dog as if it were their own. They even put out an adorable personalized welcome sign for your dog's first appointment! If you value high-end medical care and total professionalism, come here. This clinic is truly "it" from top to bottom. I cannot stress enough how valuable this entire team has been for our fur baby.

We got a kitten from Morgan elite cattery almost a year ago, he has the best personality and and is…read morewicked smart. We love that we were able to meet the kittens and parents in person and pick out our little guy, Willy. We would recommend this cattery. Healthy sociable cuties!

We Love Dr. Greenspan who has cared for our leopard gecko Clarice for years. We always feel welcome…read morehere and Clarice receives top-notch care including thorough exams with plenty of advice about her care.

My 10-year-old miniature schnauzer had all of his teeth removed today. That is why I brought him in…read morebecause three or four other veterinarians told me he needed to have it done. However, when I picked him up, I was told the operation had been done by a technician, not a veterinarian. I was also told that technicians can do this work. In the past when my schnauzers have needed dental work, it is always been a veterinarian, and this is the first time this is happened. Unfortunately I wasn't told about it this morning when I brought them in nor was I told two weeks ago when I first brought him in and they did the lab test. Today I had to call three or four times to check on him. It took from 9 AM to 520 for them to finish and have him wake up. I don't think I would've approved this if I knew it was a technician. I ended up paying a total of 7000+ dollars for lab test, medications, and the surgery. For that price, I expect a licensed veterinarian who is expert in removing teeth, not a technician. Before w. This is not a good way to run a business. Transparency and procedures that involve medical treatments of animals or people is a minimum that one should expect.

I just picked up my chinchilla son from boarding here at California Chins. I am very happy with the…read moreservice I received and my son seems to have had a great time during his 4-day stay.They are very transparent about their pricing on their website, which seems fair for what is offered: an enriching cage, a metal running wheel, great selection of food (buffet style), fresh water and treats. I didn't need to bring anything except for my little boy. The lady owner helped my son remove his fur ring, informed me about the pellets they use (from Germany to closely mimic the natural chinchilla diet), and I truly appreciate her assistance and carefulness. I will definitely be returning for boarding/grooming and hope to adopt another chinchilla from this rescue in the future.

This place claims to be a rescue but they are actually breeding chinchillas for sale. They take…read moreterrible care of their chinchillas, which as a result are all infected with Streptococcus zooepidemicus, a zoonotic disease. Animal control has been called on these people multiple times for neglect. Please don't support this organization!!

Very happy with Dr. Lu. We first enjoyed their excellent care in 1980 for our Husky. The facility…read moreis fully updated and Dr. Lu listened intently for the care and needs our current fur baby, Nova, our 17 years old Papillion. They are conveniently located on El Camino Real near Mary Ave and have a dedicated, separate facility for cats as needed. Their fees are very reasonable, and the meds for our Nova are also very reasonable. In fact, we recently moved from Fillmore, CA (Ventura County) to Sunnyvale, CA and gained a large discount in her monthly medication needs.

TLDR: I've gone here for a few years and enjoyed the care. Everyone is super nice. But lately it's…read moregotten disorganized and money hungry. -- For the past few years, I've had minimal issues other than the slightly higher prices. I figured the quality of care seemed good enough, but all that changed recently. My dog needed to switch to Apoquel, and at the time, he weighed 48.3lbs. According to Apoquel's own website, he would need 2 doses of 8mg a day for 7-15 days, and take 8mg daily after. But the vet prescribed him 5.4mg pills, telling me to give him 10.8mg twice daily for two weeks. That would require 56 pills. They provided me 21 pills, which didn't even cover one week, and they charged me $223.50 ($1.97/mg). But if they had given me an Rx for 8mg like Apoquel calls for, I would've been able to buy more than a full loading dose of 30 16mg pills for $69.70 on Chewy ($0.14/mg). So they not only dosed him wrong and gave me an incorrect number of pills, but they also used an inflated price THIRTEEN times higher than market price. I tried to call and ask to clarify, because I haven't had such intense issues before. But the vet just said "no, it's the right dose. If we gave him 8mg, it wouldn't be enough", refusing to address the information I shared from Apoquel's own website. When I asked about the price, they said they "didn't think it was that marked up". My dog is a senior dog, and he had some operations coming up, so I didn't want to switch out for fear that he was going to struggle more with the unfamiliarity. During that time, they prescribed him clonidine. Normally, I request Rx through email, and I get a digital copy that I can print and send to Chewy. But this time, I'd asked in the vet and got a paper copy that I unfortunately misplaced. When I looked for it digitally, I noticed that it was written as "cloridive" in my invoice, which was confusing since that doesn't exist, and no digital Rx was provided. So I messaged to get a digital copy of the Rx like always, but they said they couldn't give one to me for liability reasons, despite doing this multiple times before. However, they could break their rule if I paid for another prescription through a portal that they vend through. When I pointed out how ridiculous this was, they eventually did send the copy, but it was unreasonably difficult. To add a cherry on top, the 10.8mg of Apoquel/day caused health issues in my dog that I have to sort out at another vet. I saw a later comment about how this place is owned by private equity. Probably an important thing to consider.

Ellen is the best. I choose her to petsit my 2 year old cat and I am glad I did it. She is very…read morefriendly with pets and loves them. She updated me on a daily basis about my cats health and how she was eating . I spoke to a lot of pet sitters before my vacation started and no one impressed me as much as Ellen did. My cat is very shy and does not get along well but by the time I was back my cat was so much comfortable with Ellen and was actually playing with her. I was updated with a lot of pictures and videos of my cat which was so nice when away from your pet. I did have some last minute changes to my plan and Ellen was so flexible with it. She took the pain to go and check out my cat twice a day when my cat was a little upset . Her rates are so reasonable and above all your pets will definitely love Ellen . I highly recommend Ellen to all pet owners who need genuine care and love for your pets.

Love this place. Ellen truly loves pets and takes such great care of them. My cat's in love with…read moreher. I heartily recommend Bark A Lounge and Ellen. Real personalized care for your pets.

We did a lot of Yelp research before choosing Leslie, and she did not disappoint! Our cats usually…read morehide when strangers enter our home, but both of them came out to greet Leslie and hang out the very first time she visited. She took great care of them and kept us updated with regular pictures, which gave us real peace of mind while we were away. On top of the usual routine, our elderly cat, Lancelot, had been losing weight and needed an appetite stimulant ointment applied twice a week. Leslie handled his medication without any issues--in fact, Lancelot actually gained weight during our absence! We're so grateful for her care and would gladly recommend her to anyone looking for a reliable cat sitter.

Leslie is the best cat sitter ever. She really pays attention to details and easily tunes into our…read morecat's personality. While we are away, she sends us photos and it is clear our cat is totally in love with her. No other cat sitter can compare. We now can take a vacation without worrying about our attention-needy cat.