Horrendous experience. They came to fix my heating system. Charged thousands of dollars and didn't…read moreeven fix the problem. We were still without heat in December. We called another company who came out right away and solved the problem for a nominal charge. I complained to this company three different times and got nowhere. I feel truly robbed. The fact that someone can make you pay an astronomical bill but not actually fix the problem should be illegal!

I've been a facility manager for 25 years. I know how much things cost and what a fair price is. I…read morehad Basnett come to my house to give me a price on a VERY simple job, to replace an older discharge pump in the basement that the washing machine discharge flows into. The RETAIL cost of this pump is $340 and is readily available. I was given a cost of over $1400. Absurd. It's the cost of the pump (wholesale) plus 1.5 hours labor TOPS. Of course while he was there, he tried selling me on all these silver, gold, and platinum maintenance plans. I was still charged $129.00 just to be given a ridiculous price with no work performed. But that's the idea isn't it? The customer doesn't want to just flush away $129.00 for nothing so you're bullied into having them do it no matter how obscene the price is. By the way, just two years ago they were charging $69. Apparently that wasn't enough pressure for people.

We have used various plumbers in Littleton. Most were good, but way overpriced and did work that…read morewasn't as complicated as the service person made it out to be. KJ Plumbing answered my call on 2nd ring - seems to be a family operation, but very professional. Chuck was not in, but called back the same day - gave a price on the phone and came out at the time he predicted. The work was done cleanly, quietly and quickly. We will hire KJ again. It was a gas hook up for a new stove - $150! Others wouldn't give an estimate but reportedly would be over $400. Good deal, good work, good people excellent experience!

I had been using another plumber for a while but found I was having them come back and fix things…read morethey had already fixed. I called KJ and when they fixed something, it was really fixed! Imagine my surprise when I got the bill and found out they charged less per hour than the previous guys with no travel charges. I've used them a bunch of times now, including a pretty major bathroom reno. I leave the back door open, they come, they fix stuff, they lock up. Gotta love that!

Guarantee their work, reliable, friendly and knowledgeable. Very satisfied. Prompt service and…read moreimmediate call back

Really impressed. Called at 1:15 for an emergency issue at the day camp i work at. Technician Matt…read morecame before 2. Took care of the issue right away. Will keep them on speed dial.

Horrible experience. I was quoted $375/hour as an emergency rate and was told confidently over the…read morephone that my leaking pipe would be taken care of that evening. At that price, I expected preparedness and for the issue to be taken care of. When the plumber arrived, he looked at the pipe briefly and said he didn't have the required part and the supply store was already closed. No repair was started. They did not ask me to send any photos of the leaking pipe beforehand, which could have helped them come prepared. Despite this, I was asked to pay $300 for the visit. I was also told a receipt would be sent. Weeks later, I still have not received one. Charging a premium emergency rate creates a reasonable expectation of readiness and professionalism. In this case, the repair did not even get off the ground, and basic follow-through (such as providing documentation) has been lacking. The experience fell far short of what was promised.

Dave from Pi Piper came to do his yearly maintenance on our furnace (that he installed 4 years ago)…read moredid a great job, as always. While he was here we asked him to fix a few things if he had time. He took the time and fixed both issues. Dave is always pleasant and does an excellent job. We highly recommend Dave from Pi Piper

I can add my thumbs-down. They caused a problem, and the fixed that and another issue that I had…read moreat twice the cost of the estimate their installer gave me. Bad value. Unreliable service. F

We had an expensive State water heater installed by Ron in 2023, less than 2 years ago. The water…read moreheater failed and is eligible for full replacement under the manufacturers warranty. After weeks of sending Bolivar plumbing several emails, multiple Voicemails, calls and texts to their emergency line, we have still not gotten any response. We are deciding to pay the labor cost to have this replaced by another company. It's unfortunate that the equipment Bolivar plumbing recommended to us failed so quickly, and they seem to have intentionally ghosted us so as not to deal with the issue.

Joe at Kaufman plumbing was a lifesaver when my hot water heater burst a couple of years ago. I…read moreended up getting an on demand water heater which they installed (beautifully, I may add), and I have been a happy hot water camper ever since. I also hired Joe to install the plumbing for a washing machine at my business, and when I recently had a problem with the water sensor required by my landlord, he was there the next day, troubleshooting and fixing the problem. Joe and his team are professional and responsive. I wouldn't call anyone else!!

We had a great experience with Joseph Kaufman Plumbing. After a dryer installation gone wrong (PSA…read moredon't purchase a gas dryer from Home Depot in MA- they tell you they will install it, but their drivers aren't licensed for installation), I called Joseph Kaufman Plumbing to see if they could hook up the dryer. They came out the next day (after apologizing that they couldn't do it same day) and installed the dryer in ~15 minutes. The service was excellent and the plumber was a super nice guy who was respectful of my home. Couldn't have asked for a better experience. I'll certainly be using Joseph Kaufman Plumbing for future plumbing jobs and would recommend them to anyone looking for a responsive and responsible plumber.

Last August, my tank broke. I got a quote over the phone from the owner which included the tank…read more After I spoke to him, I realized the tank's warranty was about to expire the end of the month. I called that company & was told to bring it to Home Depot for a partial credit. I called the owner right back to let him know. He actually asked me if I could drain it & bring it to Home Depot. I told him no I couldn't. He relented & stated that he'd need another guy to go help the one installing. On the day of, his installer told me that my current expansion tank was on the wrong side & would need to be removed, capped & placed on the correct side. This would be an additional charge & I agreed. I called the plumber who originally installed the expansion tank to inquire why he had done that, let him know it needed to be replaced & request compensation for this extra charge. When I told the current plumber who it was, he said that guy used to work with them & should have known better. When I told that installer that it is his former coworkers that pointed this out to me, he denied ever working there & wanted to come see the tank himself & fix it if it needed to be fixed. The current plumber asked if I could go with them to Home Depot to return it. I agreed, my credit was about $150 & I decided to upgrade my tank to a better one. I paid for the new tank myself. When we got back home the installer for the old expansion tank met us & started flipping out about how it was correct, even though the directions on the new tank (same one) said otherwise. He also suddenly remembered that he used to work for this company, became verbally abusive to the current workers, refused to honor my request for compensation & stormed out. Once everything was installed & I was given the bill, aside from the additional charge for the expansion tank, the price was the same even though I purchased the tank myself & Home Depot had the old one. I questioned this & the plumber had to speak to the owner...which he did outside in his vehicle & returned about 10-15mins later. He said the owner stated it was because they had to go to Home Depot to exchange the tanks & that was added time. I told him I didn't agree since I paid for the tank which should come off the bill, however I paid it in full. I called the owner & he restated what he told his employee & added that a second guy was needed to go exchange the tanks. I said we weren't gone no more than 35mins total. He says well no, usually it's only one guy, we would've brought our own tank & not have to leave to exchange yours. I said, but you knew that beforehand & didn't mention any extra charge. I said wouldn't you need 2 guys to get the tank out of my basement up the stairs & through the bulkhead anyways? He say it's because they also had to drain the tank. I said, don't you have to do that anyway? It was excuse after excuse. Then we discussed his former employee & I told him that I will have to file a complaint against his license since he improperly installed the expansion tank & refused to return the cost for this new install. The owner had the audacity to tell me that "he's known the installer for a long time & sometimes he works for him but he's a good guy, besides, the state won't do anything about it, you'd be wasting your time." I proceeded to tell him that I have had to report a contractor to the state for his shotty work & won my case. His reply, "well then go ahead then, but I wouldn't waste my time on that.". Then I asked when the inspector will come to check everything? He said he'll call them. After a few weeks of back & forth calls to Inspectional Services & the owner, come to find out he had never submitted the permit application & when he did, he didn't submit payment. Now I had to keep calling to request a refund for the permit fee since he wasn't doing his part & he kept dodging my calls. Finally he submitted a permit for a gas tank when mine was electric. His response was, "oh the installer chose the wrong one, it's fine, I'll fix it, when they come to look at it, they should know the difference". I also told him that I need to know when they are coming so I can be available. He says, oh any time, I was just with the inspector & he told me he was just there but no one was home. I said that is false, my vehicle is in the driveway & no one has come today! He replies, oh, I'll call him right now & tell him to call you. I asked if he can just give me the name & number & I can call myself. He never did & after numerous calls & 2 in person attempts, it took about 3-3.5mos for me to finally get the work "inspected" by the city. This owner reaps of dishonest practices & dodge calls once he's been paid. If you are charged for a permit, you better make darn certain, one is pulled because had I not persist, he would've just scammed me out of that fee. I would never use his company again if I was paid to!

Awesome service. Water heater went overnight. Called in morning and they arrived in 30 minutes…read more Very professional. Courteous. Thorough. Respectful of our home. Mike and Andy the best! Done in 2hrs. And the clean up they did, fantastic! Thank you. Highly recommend !

Thank you so much for the quick response and excellent service! Seamus did an excellent job…read morerepairing a leak in our shower. His expertise and patience kept us from cutting into the drywall. We had were very pleased with the Quality and service when we first used Garabedian, when we bought our first home. They continue to be the place we call when we need help. I would not hesitate to recommend Garabedian to family or friends:)

Garabedian Plumbing saved the day for me. Frozen pipe burst…read moreand started to flood my basement. This happened at 11:30pm. I called them and their answering service said they would have their on-call tech give me a call !5 minutes later I received a call. He asked if I had shut the main water shutoff valve off, I told him I had just moved into the house and did not know where it was. He instructed me where and what to look for in my basement. I found it and shut the water. He told me he could come out that evening but if I could get through the night and wait till the next morning, I could save 50% on the labor charge since overtime rates were mandatory. They sent a tech at 8:30 the next morning and within 2 hours the piping was replaced, and he installed some insulation to prevent future freezing of the pipe section. Very professional operation. Thanks, Steve L.