So I used to come here quite often until I noticed a trend in who couldn't and could actually…read morehandle the small animals. So I scaled my patronage down a bit. Fast forward to today. My husband told me about some smaller bunnies he'd seen in there a few weeks ago. As I own a few New Zealand Bucks. Personally my trip in today was for a live feeder rat for my 6 year old ball python. Needless to say I saw two little bunnies behind a little girl who was sitting on a bench who actually wasnt even aware they were behind her because I asked were they hers and she said no. So then I asked the young lady at the counter could the bunnies be held or pet and she said yes. Soon as I go to pick up a bunny another lady who 1. Fails to even identify whom she is states Oh no you cant hold it, but you can pet it. So let me get this straight as a potential customer I cant hold an animal I'm potentially interested in?? So how many people go to buy a car and just purchase it right off the lot, no test drive? I'll wait... My point is every time I come into Pet Paradise I'm being told oh you can pet the bunnies or the ferrets but you cant hold them. Mind you I've seen "others," allowed to do just that. I've owned every animal mentioned previously in my 40+ years but it appears only certain people have the privilege here to actually interact with potential furbabies. Whelp they say word of mouth is the best form of marketing so figured I'd put the word out because it's a reoccurring theme I'm quite tired of and figured I'd let folks know about the fickle behavior of oh peep this the supposed manager who "Can Do what she wants," as I was told by the young lady behind the counter. Now last I checked a manager wasnt the owner but hey what do I know? I just need to find a better pet store with similar or BETTER options closer to me in Suffolk. Nobody buys cars without test driving, nobody adopts a dog without interacting, so why am I limited to petting a rabbit only and not holding it, but told oh you can hold it if your intentions is to buy one by the young lady behind the counter.. whew I could say so much but trust me I dont think I have to.

Customer service was terrible! We drove a hour just to get a feeder for our King corn, and they…read moreacted like we were aliens in the store! We couldn't touch anything. When we made it to the bird section, I was literally reaching for the sanitizer and the man demanded we put some on, and got mad at me for replying "I'm perfectly capable of reading " I'm new to the area ,and don't know if we will be returning to spend money in an establishment that acts as if they don't want you there. Super cute animals though!

Great selection of items in store and online. I did an online order for pickup today because they…read moresent an email promo code out for 40% off. I stocked up on a bag of dog food and some dental chews. I definitely recommend signing up for their email list because this was a great deal and I don't believe they had any restrictions. I did curbside pickup and it went smoothly. The employee bringing my items out was friendly. I will definitely be back.

Always greeted when we arrive. The store smells and looks clean. The items we shop for have always…read morebeen in stock (we come every two weeks like clockwork. The cashiers are always pleasant and personable.

This has been my go to fish store for years! Absolutely love this place. Smart employees and a huge…read morevariety of corals and fish. I drive from over an hour away and it's worth the trip every time.

When this opened last year I thought this looks like Jumanji inside. It is spectacular with the…read moremost amazing reptiles and the most elaborate chandeliers hanging from the ceiling. You have got to come see this place. The staff are super into reptiles of ALL kinds and they are very knowledgeable. Also friendly when your just excited to walk around and look like I do. It is the largest reptiles for sale in the whole area. I'm telling you YOU have got to come see this place. It's great. They sell everything you could possibly dream of for your reptile needs from the structures to house your new reptile to all the decorations inside. All of their habitats they have in the store are gorgeous. There is always a helpful staff member there to answer any questions. My favorite are all the turtles but they also have really cool squirrels on display. I don't think they are for sale but oh my goodness they are so cute. And ALL of their habitats are huge and it looks like the best life for your reptiles and animals

Was having issues with my instacart payment and finding items and for instacart and Daisha (sorry…read moreif I misspelled) was an absolute godsend with help and so sweet. We can't thank her enough for her time and help today. Keep her on your staff she is an asset!!! I say this coming from restaurant and customer first industry.

It was a hot day out, so I decided to swing by Petco with my Boston Terrier, Lexi, for a little…read moreair‑conditioned browsing (and outfit modeling, of course ‍). One of the best things about Petco is that they're dog-friendly, which means Lexi can join me while we explore. We popped in to check out the clearance racks for pet clothes (Lexi has a whole wardrobe, so you already know we had to look ). While we didn't end up buying anything this trip, the real highlight was the ferret tank -- and Lexi was mesmerized. The ferrets actually walked right up to her on the other side of the glass, almost like they were trying to start a conversation. It was honestly the cutest thing! We also got stopped several times by fellow shoppers -- Lexi's outfit was a hit as always, and she loved the attention. The store was clean, organized, and the staff was kind, though we didn't need much assistance this time. Even without a purchase, it was a fun little outing and a perfect way to beat the heat. We'll definitely be back (and maybe next time, I'll leave without resisting the clearance section ).

I was just informed that the punch card I was given for s only valid if it's punched and also put…read moreinto my account each time I made a purchase. Which hasn't happened. So now the card is basically useless! I'll buy more $100 dog food every three weeks online from now on! Same price and it gets delivered. They told me it's a corporate thing. Whatever!!

My Guy loves the bath products here at Care-A- Lot. And he gets groomed here regularly, he gets his…read morenails clipped and filed, teeth brushed, glands cleared, cologne sprayed ... Care-A-Lot carries lots of great natural ingredient food brands and when they have sales, they are really good sales.

Great prices for second hand pet supplies. Wide variety of items that is always being updated…read more This is a great store if you have a large puppy that seems to grow out of everything overnight. Large variety of pet clothes too. Excellent prices. Friendly service.

I love thrift shops, and I stumbled across this place completely by accident. I was looking for a…read moreplace to take our dog after the park very quickly, saw this on my search results! Since, as I said, love thrift stores, I couldn't believe such a thing existed. So off we went. Well, when we got sent by Google Maps to the location and we arrived, we were next to a pet crematorium, not a thrift store! Our dog is 10, so I kept apologizing profusely to her! Looool. We pulled in to a tiny lot and there it was. It's a very tiny shop, decent of cheap outfits, beds, collars, leashes, toys. I ended up getting a gorgeous collar for our girl, and for only $6 it was a steal! Next time I'll try to take photos inside, but I included Sam with her collar!

Quick and simple stop but the woman at the registers were very sweet and got me checked out lickedy…read moresplit. The place was clean and everything seemed to be all stocked for the most part which is always nice when looking for a particular item

What could improve with Pet Smart Lots Furst if all, communicating with your customers and letting…read morethem know that there order was cancelled instead of having the customer worry about the status of their online order. Also please do not charge your customers's credit card twice and blame YOUR SYSTEM without quickly offering a solution. My Dog needed her pee pads and I called to call 2 times and spoke to 3 s representatives and no one seemed to care. I've been ordering my dogs food and other items from pet smart for YEARSSSS and will NO LONGER spend my money in store or online. I will take my money spend it elsewhere due to SEVERAL disappointing customer care experiences..

ABSOLUTELY NEVER AGAIN They do subpar work on a good day. My…read moredog has come back not even brushed before with a mat on his chest. This time a full blown clipper accident that has my dog still bleeding. Go to literally anywhere else

Took our fur baby tonight to PetSmart for grooming services. The entire process was a breeze. We…read morebooked the services online on their website. I snagged a 7pm appointment, love love love their wide range of hours. We booked the Bath & Brush service which includes bath, nail trim, ear cleaning, paw & pad trim, sanitary trim, and anal gland cleaning. That was $22. We upgraded to the Luxury Package which included all I already mentioned plus customized Hempz shampoo & conditioner, teeth brushing & breath freshener, face wash, paw & nose butter, cologne spritz and a bow. That was an additional $35. So our total was $57 and it was worth it. Our fur baby got the best treatment from Ms Ashleigh and we will be returning soon. P.S I didn't have cash to tip so I was able to tip our stylist via cash app which was extremely convenient