This place has had some seriously bad reviews. The sales person said they came out of a period of…read moreexpansion to new stores and post Covid supply chain issues. I was a little reluctant but we had a wonderful experience with Sean. Very helpful and he knows the products well. This is the high end store, lots of choices and you can experience the products on the floor. We will go back and recommend basco for higher end appliances.

Very Attentive... Up to Your Payment…read more Ordered an $1,800 dishwasher, first in what we hoped would be a series of purchases for a full appliance kitchen remodel. We were told it would arrive within two weeks -- great, we paid and waited. Two weeks later... no dishwasher, no call. We called and were told it was "loaded and on the way." Another week passes -- no update. I call again and am told, "Your sales rep is on paternity leave; I'll email him." Excuse me? No one else can tell me where my order is? Apparently not. Two more weeks go by, and finally we're told the dishwasher is ready for pickup -- at the Lake Oswego store. We show up... nope, it's not there. It's sitting in Portland at their Highway 30 outlet. This was supposed to be our first of many purchases for a full kitchen remodel. After this experience, the remaining $20,000 of our remodel budget will be spent elsewhere. No follow-up, no accountability, and absolutely zero customer service once they have your payment. Calls go unanswered, updates never come, and the staff couldn't be less helpful or apologetic. Do not do business with this company. Go elsewhere. 10 out of 10 will never recommend.

Chris was great to work with. He showed up at the exact time he said he would and diagnosed the…read moreproblem within his first ten minutes on site. He was in and out within about 35 minutes. I couldn't be happier.

Follow up on my 4/9/26 old dryer repair. Chris came back after needing another part and having…read moretrouble prying off a bolt (which he took with him and worked on at his OWN home with his tools). Chris came back on 4/14/26 and fully assembled the dryer and got the old Maytag working great with a new motor and blower. No extra charges for the visit/labor. Also he checked my dishwasher and showed me how to clean the food trap and did a quick inspection. Excellent service and we really like Chris and Stellar Appliance Repair! I am old school and do not like discarding and buying new - Chris can work with older mechanical appliances and give you his best opinion on whether to save or replace.

I was able to purchase a GE refrigerator at half the cost. The entire purchase was flawless. I went…read morein on a Wednesday and Saturday I had a new refrigerator that is absolutely perfect. Don't be afraid of an open box purchase. I was able to examine the exact refrigerator I received. Very happy with the entire experience.

Talk to Carlos, he's the man. Very quick to respond via phone and text, super helpful and found…read morethe fridge I was looking for quickly. Very straight forward, fast delivery and great prices. Highly recommend

Have used them once in the past with good results but have recently been ghosted on trying to…read moreschedule them to come out for repairs. Have tried reaching out 6 times in the last 2 weeks and have only received one response on answering a question and then nothing after. Save yourself some time and headache and use another business.

Tony fixed our fridge 2 years ago and saved us a heap of money. It's still doing fine. Yesterday he…read morecame out and fixed 2 problems with our old washer/dryer combo. That also has likely saved us from having to buy a new set. He seems to know appliances inside and out. Be aware however, he is not cheap. He was at our place for maybe 45 minutes, and replaced 2 smallish plastic parts, and charged $300. Worth it if we can get a few more years out of our washer. Price keeps me from giving him 5 stars. His skill is definitely 5 stars.

I had an excellent experience buying a washer and dryer at the Tigard Oregon store. The gentleman…read morewho helped me place and pay for the order on-line was extremely kind and helpful. The appliances needed to be delivered to a different state and he was able to navigate that order efficiently. The appliances arrived and were installed professionally. I am very grateful for his help.

DANGEROUS! DO NOT BUY A WATER HEATER HERE! Their third party delivery "company" was a dude in an…read moreancient SUV, who transported our water heater ON ITS SIDE, and dumped it in our driveway. The box even said in big, bold letters, DO NOT TRANSPORT OR STORE ON SIDE. You can severely damage a water heater, especially a gas one, by putting it on its side. It also voids the manufacturer warranty. You'd think Lowes would know that, but when we pointed this out to the driver and tried to refuse delivery, he shrugged, wouldn't take it back, and drove away. What if we hadn't been there to see the crazy transport and dumping?!? We wouldn't have known until catastrophe struck. So we called Lowes "customer service" for help, but they treated us like idiots, condescendingly telling us we didn't know what we were talking about regarding damage and voided warranties. They brushed off our complaints about the delivery driver, saying "That's how everyone does it these days." It's taken HOURS of calling to get them to agree to an exchange. Then they made us buy the replacement one because it's coming from a different store! Lowes Tigard won't refund us until they pick up the damaged one, but we're still waiting for them to schedule that... They also refused to refund the shipping, which seems incredibly petty when I'm out thousands. I also wouldn't be surprised if they put the damaged water heater right back on the shelf once they finally retrieve it. Don't ever buy from here! You may be getting a dangerously damaged product, and you won't know until it starts leaking water and gas.

James coordinated the delivery and installation of a new gas range and removal of the old one. The…read moreteam were on time, and installation was smooth and done with care and cleanliness, they were excellent. Would definitely use them again.

They replaced my 25 year old Jenn air downdraft range with a newer model. It was a difficult…read moreinstallation as the new model is significantly different from the one existing one and also l a because of the depth difference it required cutting the existing island and moving the outlet. Jeff took care of all the issues and did a perfect installation. The amount I paid for the service was very reasonable. Highly recommended!

Great service! Highly recommend! Tech was professional and prompt. Will use in the future.read more

My 11 year old washer machine sprang a leak. I envisioned spending the next couple weeks at a…read morelaundromat and wishing I'd washed some clothes earlier. I looked up several appliance repair shops within my general area and checked reviews then I called Integrity Appliance. I was met with a friendly phone operator that scheduled an appointment for the very next morning. The tech, Jake, showed up within the 2 hour window given, ready to work. He quickly located the problem, retrieved a replacement part from this truck and quickly installed the new part. Total bill: $235 (as opposed to spending up to $1,000 on a new machine). Happy customer!

Stopped in to this new store for a quick visit and was super impressed. It's a really big place,…read morethey have LOTS of stuff, and the prices were great. I will definitely be back again.

I like coming to this location because everything is nicely organized on the shelves. They were…read moreobvious that things are grouped with like items. The staff is friendly in the item seem to be a little better quality than some of the other restores I've been to.

I was dreading shopping for a new dishwasher this morning. I got a referral from a friend about…read moreCarla. Let me tell you, I am so happy with the customer service I received. The parking was easy and I was out within a half hour. Carla was awesome and so friendly and knowledgeable, I had a great experience .

This post is warning people to NOT buy the extended warranty option. We have had great experiences…read morewith Hamilton's and its people. However, Hamilton's decided to partner with this company and therefore only gets 3 stars. (I was debating between 3 and 4). We bought a wall unit oven/microwave in 2021 that cost about $3k. The keypad went out. The error code is clear. The system notice tells you. We told the warranty people what the error code said. Extended warranty folks required I be home half a day. They arrive and tell me the oven needs a new keypad. Really?!?! Long story short, the oven is not repaired. It is now a full 2 months we have been without. We had to buy a countertop microwave, but still no oven. Extended Warranty keeps opening and closing tickets, and then stopped communicating because about 4 weeks after we started the process, the warranty expired. Now they don't think they have an obligation to finish the repair even though it started weeks before expiration. We had to order our own part and will install it ourselves. Thank you YouTube. Remedy will be to file small claims lawsuit for the value of the part and cost of the warranty. I only hope Hamilton's makes right with future customers and refuses selling this shoddy warranty product.

5 Stars - Ryan is on Speed Dial for a Reason…read more Ryan at PDX Appliance Repair is a good deal. We have a house full of 13+ year-old appliances that we're determined to keep running as long as possible, and this week put that goal to the test in a big way. Our dishwasher's heater broke, the fan in our refrigerator went out, a massive ice block built up inside the freezer walls and prevented the door from closing all the way, and our convection oven stopped heating after the kids went a little overboard with the microwave controls. Three appliances in one week. I reached out to Ryan during spring break to schedule repairs. He had taken the week off to spend time with his family, but he still called me back personally to make sure we were okay to wait. We scheduled the assessment within a day and completed all the repairs a few days later once the parts arrived, which took less than a week. We paid half up front and the remainder when all three appliances were fixed. We are so grateful. There's something worth saying about the trust factor here. Letting a stranger into your home means showing them the layout, who lives there, and making your family vulnerable in a real way. We trust Ryan completely. We can leave him working in an empty house without a second thought, and he always gets the job done. One more thing worth mentioning: we also purchased a rebuilt washer and dryer from the 90s through Ryan a year or so ago. Our thinking is that older machines can be repaired indefinitely, no planned obsolescence, no need to ever buy new again. They ARE loud, but they handle massive loads of laundry and linens without issue. If you're in the market for a refurbished washer and dryer set, it's worth giving Ryan a call at 503-853-5784.

Like the Joni Mitchell song says "You never know what you've got til it's gone," you never know how…read moremuch ice you use until your refrigerator ice maker stops working. Our refrigerator/freezer is also one of those New Zealand made appliances -we will never purchase again- that we were hoping wouldn't be as difficult as our oven to repair. We called Ryan again and he remembered us (thanks to that damn oven nightmare), scheduled us in within a few days and had the problem figured out in less than 15 minutes. Only took a week to get the part needed and he came out and fixed it in less than 15 minutes. Excellent response time and customer service. Ryan is a genuinely nice knowledgeable guy and very helpful. He cares about his customers and strives to do the best job he can. Fees are fair and honest too. PDX Appliance is now our go-to repair service (not trying to jinx anything else of course!) Highly recommend.