Ferguson in Pasadena is a top-notch establishment. The staff are friendly and helpful, and the large selection of products in the showroom should give you plenty of options for your home. Whether you're looking for plumbing fixtures, lighting, or appliances, you're sure to find what you need at this store. If not, you can see what is available online as well. The prices are reasonable, and the quality of the products is exceptional. I also want to emphasize the outstanding level of service that Hector provides. Over the years, he has consistently gone above and beyond to ensure that I am taken care of, as well as my roster of clients. We receive the best possible care and attention. From the moment we walked into the store, and always over the phone, Hector is friendly, knowledgeable, and professional. He takes the time to listen to our needs and preferences, and he works hard to find the perfect products to meet those requirements. Beyond his exceptional sales skills, Hector has also proven to be an invaluable resource when it comes to post-sale support. Whether we have questions about installation, maintenance, or troubleshooting, he has always been available to offer helpful advice and guidance. His dedication to his clients' satisfaction is truly remarkable, and it is clear that he takes pride in his work. His memory is also outstanding since he can recall what we order a oftentimes before I can remember. Overall, Hector and the team at Ferguson are integral parts of my business and I'm so grateful for their commitment to wonderful service. read more

I would never buy anything at Ferguson again and I will never recommend anybody buying anything from them either, unless you want a head ache. They don't even deserve the one star. What a mess this company is, they have no idea what's going on in their warehouses. I ordered Kohler bathtub, shower head, the valve, trims and etc. spent over $2000 What I ordered and what I got were completely different products. Now that my contactor have installed the valve and done all the tile work and etc. and almost done with the bathroom remodel project is when he opened the box with the handle & the trim he noticed they were brushed finished when they were supposed to be polished chrome finished. I figured it's a small mistake no problem but NOOOO They've sent me wrong item 4 times, YES 4 times. I understand a mistake once , Okay twice but 4 times. The order was very clear. Finally on the 4th try they sent me the correct finish handle and the trim but now it doesn't fit the valve that they had originally sent me. So the valve that's installed is a wrong valve also So long story short they screwed up big time and now they are giving me run around. NOW YOU WANT A HEAD ACHE YOU GO A HEAD AND ORDER FROM FERGUSON/BUILD.COM read more

My home is currently undergoing an extensive remodel, and I had the pleasure of being introduced to showroom consultant David L by my designers - he is there go-to and their promise to me was that he is the best in the business. They weren't wrong! He is incredibly knowledgeable, knowing so many tiny details about every product. And he really cares. This made him really helpful when it came to making choices between appliances/fixtures. He hasn't just tried to upsell me on everything, which has been refreshing. His approach is that he won't sell anything that he wouldn't put in his own home, balancing form, function, and value. I've had a fabulous experience with him so far, and expect that to continue throughout the length of my project. Even though I live in Santa Monica, I will be coming back to this location just to work with him! read more

I have had a fantastic experience working with David Laycock at Pasadena Ferguson while selecting plumbing fixtures for our home. From the beginning, he was incredibly helpful, patient, and attentive to every detail. He took the time to understand our needs, offered thoughtful recommendations, and guided us through the selection process with a level of care that truly stood out. David was resourceful and committed to making sure we get the best possible pricing, which we deeply appreciate. Thanks to his expertise and dedication, we feel great about the choices we made and confident that everything will come together beautifully. Highly recommend working with David - you'll be in excellent hands! read more

I had THE BEST customer service experience at Ferguson in Pasadena with KELLENE. I came into the showroom pretty discouraged because I'd already been searching for several days (both online and in other stores) for all of the necessities for our master bath update. I had a photo but had no idea how to accomplish the look we were hoping for. KELLENE was kind, personable, positive, and genuinely interested in helping me. She was knowledgeable of their product inventory, quick at pulling up images to compare and contrast, and she offered her own thoughts, which I welcomed. Kellene offered truly exceptional customer service and made this a wonderful experience for me! Thank you Kellene!! read more

I purchased all my kitchen and bathroom hardware and appliances from Ferguson in Pasadena, and my experience was fantastic. I had the pleasure of working with David Laycock, who was extremely helpful throughout the entire process. Not only did he assist me in finding the perfect style and look, but he also made sure that I had all the necessary pieces for my project. David provided thorough explanations and detailed information, making the entire experience seamless. His expertise was greatly appreciated in navigating the complexities of my project, and I couldn't be happier with the service I received. read more

Great good fortune finding Ferguson Bath and Deborah Godert. They saved us from running around and grief to find the right bath fixtures. Deb was stellar in listening, asking questions, analyzing and calmly zeroing in on the perfect fixtures for what was a difficult bath remodel project. She knows what she is doing. Ferguson is interesting in that they don't annoyingly push sales, but rather let you look around and then answer your questions. We will be doing major remodeling soon and since this was such a pleasant experience, Ferguson and Deborah get our business and referrals. read more

My wife and I are almost finished with a complete re-model of our Bathroom. Hector Beltran was our sales representative, and aside from his explanations, calm demeanor, and easy-going approach, his knowledge of the details was extremely helpful in navigating us through this process. In addition, the actual products we purchased from Ferguson's were top notch, and as a result, our bathroom has been transformed from the late 1940's to the modern 21'st Century. Big shout-out to the Store, and to Hector! Many Thanks. The Oppenheimers. read more

If you need any plumbing fixtures or appliances, Ferguson is the place to go. We had the pleasure of working with David Laycock at the Pasadena location. He is EXTREMELY knowledgeable, patient, very professional and made the process so easy for us. He helped us make great choices for all our bathroom and kitchen fixtures. He was so quick in getting our order placed, so quick to return my phone calls and emails, and had the items delivered so fast. I will definitely be working with him in the future! read more

I am an interior designer in Pasadena and my team and I have thoroughly enjoyed our experience working with David! He has been quick to reply to our inquiries and questions, is very knowledgeable about products, and always has great solutions to any roadblocks we run into for our large projects. His organization for our projects is so appreciated for our very detail oriented orders. We are grateful for his help and expertise and look forward to working with him for all our upcoming projects! read more

I called several Ferguson stores for help and this is the only one that came through for me because of Raquel. I highly recommend talking with Raquel for anything you need. I had a real problem with matching bathroom valves with trim and almost had to rip out my new tile and Raquel came up with a solution as well as designing trim options. She contacted Moen for me and is helping me through the entire process! she has been very patient and helpful! Five stars!! read more

Deborah Godert has been my go-to person for all things relating to kitchens and baths during each of my remodel projects for the past 10 years. She has guided me through a beach house renovation, a Laurel Canyon remodel, a San Marino add-on, a Pasadena wing addition, as well as many minor upgrades on several other properties. Ferguson has a jewel in her! Thank you so much for sharing your artistic eye and practical judgement with me, Deb! read more

Call or go here instead of just going to build.com! Returns will be way easier and you can ask the sales reps lots of questions. David helped me out and I'm so glad I was able to have the option of an easy return. Also if you need valves/plugs/accessories for your item they will make sure you have them. Thanks David!! read more

A friend recommended Ferguson to me and I'm so glad he did! Incredible selection and reasonable prices. I bought several items from them online, at different times, throughout our primary bathroom remodel and delivery was on time, every single time. I'll definitely order from Ferguson again. read more

David Laycock has been nothing short of AMAZING!!! The most helpful, knowledgeable and patient rep I've worked with in all of Ferguson. We've moved all of our business over from our other sources simply because he makes the experience smooth and easy. Thanks David! read more

I want to thank Carolina V. For all her help with my plumbing needs. She took her time to help me to accomplish my project. The service at Fergusons was excellent. I highly recommend Carolina V. She's the best. Thanks again for all your help. Ivan A.- Sylmar, CA read more

We are remodeling our kitchen and bathrooms. We worked with Jesse Cruz at the Pasadena location. He has been outstanding to work with helping us to select the best options. Jesse is always helpful and personable. We highly recommend him. read more

Omar came to our rescue! He had great customer service skills and while he was relatively new to Ferguson, he knew to look up past orders and determine what parts we were missing. Very efficient but not quick to rush us. Extremely helpful! read more

Highly recommend David. He's been great in streamlining our ordering and being patient when things arrive and don't work for us. Would highly recommend to builders/developers who would like fixture ordering made easier read more