I use B&C Hardware all the time. They are always helpful. For instance this morning I needed to…read morefind an electrician so I called B&C to see if they had an electrician or could recommend one. Glen answered the phone and was so helpful. He suggested I google for an electrician in Brentwood TN area. I am somewhat technologically challenged so he explained how I would go about it and even stayed on the phone with me while I googled. Needless to say, B&C Hardware is always my first "go to" for things like hardware needs and questions in Brentwood TN.

They have extremely helpful people who work there and a surprisingly large selection of the things…read moreyou need

Always helpful and I can buy one screw, bolt, nut.......without spending $20. on a box of assorted…read moreones. They also give good advice to folks who aren't handymen.

I used to shop this store often and it has always been a little more expensive than the big box…read morestores, but since it was local and helpful I bit the bullet. Until today. I had asked for a tote that was on sale and when I brought it to the front was told it wasn't. I brought the add in from my car and the young gentleman walked me back to see if they had the right size as he stated this was a 12 gallon and not the ones listed on sale (15 and 24 gallon m I believe). Mind you we are talking about a $3 discount. No more of the right size. No problem. I'll use my coupon. Nope. The pumpkins you are buying (no marking of sale ANYWHERE on those) come up when rung up with an "s" - so no coupons allowed. Again - not big money here, but the tone and level of condescension that was shown was just appalling. I turned from him and walked out of the store leaving my items at checkout by the front door. Then it got crazy. The older lady PROCEEDED TO FOLLOW ME OUT THE FRONT DOOR and berate me about coupons having restrictions and was I going to buy it or not. I was shocked. Absolutely shocked. I told her to stop yelling at me and talk to the gentleman. I've never seen anything like this at this ACE, but after today I would highly recommend driving the extra distance to Hermitage rather than risk the berating of the angry clerk and condescending gentlemen. The saddest part is - it was all over $3 when I was going to spend $25 Customer service is dead, friends. And they wonder why ACE's in general have trouble staying open.

They say when it rains, it pours, and over the past month, I've racked up a number of items in my…read morekitchen that need replacing. My non-stick cookware is shot; the stainless cookware no longer meets my needs; the internal battery in my rice cooker (which I can't replace) is dead; and the toaster oven has become a mess that is impossible to clean and occasionally burns food. So after several months of research and waiting for their Memorial Day sale, I made the trip out to Cool Springs to do some shopping. I was helped by Ms. Teresa. She walked me through the entire process of what they had in store vs what we were going to have to order online and have shipped. She then answered all my questions and even suggested some less expensive alternatives to help me stretch my budget while saving money. I had brought a measuring tape with me to measure the toaster oven I was looking to get, but before I could get mine out, she had already acquired one from behind the sales counter and was measuring it for me. If I had one complaint, and this is by no means Teresa's fault, I wish William Sonoma made it easier to get a price match in-store for items that are not available for purchase in-store. I didn't expect William Sonoma to carry a significant selection, let alone the model of Zojirushi rice cooker I wanted in a store located in a part of the country without a significant presence of Asian Immigrants (compared to the West Coast).

Williams-Sonoma in Cools Springs Galleria offers free 30-60 min classes on Sundays at 11am! This…read moremonth was all about ice cream & today's Pistachio Gelato. You can sign up/RSVP on their website. The staff is so incredible and knowledgeable about products and recipes!

I popped into Bed Bath & Beyond to look for some new Christmas accents. I found battery operated '…read morelil Christmas Tree accents for my coffee table. They look great in my home and are very festive! The store was well merchandised but the merch was not plentiful. I was hoping there would be more (my husband is glad there was not ). I did walk around and look at different departments and noticed they have nice accent tables, rugs, & bathroom accessories. I would definitely go back when I am in the market for updating those items. Service was good. They left you alone to browse but were there when you needed them. 'Tis The Season for shopping so be sure to check them out soon!

My husband was flipping through the channels. I usually just tune him and the television out. I…read moredon't care about sports shows and I'd rather chew off my own arm than to watch his favorite news channel. But then I heard "the new Bed Bath & Beyond is opening in Nashville". Slam on the breaks. "Go back, go back", I yell to him from the kitchen. "Hurry up". Did I hear right? Oh my gosh! I did! BB&B is opening! In Nashville. Rejoice! It had to be divine intervention. We just happened to be driving to Nashville on grand opening day. I convinced my driver (ok, my husband) to leave early enough so we could stop on our way to the airport. It took us almost 3 hours to make the trek from Huntsville to Brentwood. We'll stop on our way home he promised. On the way home, our flight was delayed two hours. I swallowed my disappointment because I knew it was going to be 4 more, long weeks until I headed back up to Nashville. Finally, today was that day! We left extra early, I wasn't about to let construction traffic mess up another chance of going to what I once thought was my long lost favorite store. We made it. I nearly skipped into the store - quite a feat since I'm in a walking boot for a broken foot! I couldn't restrain myself - I gushed to the first employee that I ran into how truly excited I was. She looked at me like I had a third eye in the middle of my forehead. She obviously was well past the excitement that I felt this glorious day. I walked around the store, gently touching, lovingly touching the knick-knacks. The pillows. The pumpkin shaped candles. The cookware. But then that was it. My lip quivered a little when I realized that's all there was. The 50 shades of towels, the 29 types of bed pillows, the rows and rows of kitchen tools, even the 21 varieties of k-cups. Not there. No agonizing over vanilla latte or exotic chai. No 10 minutes of contemplating burgundy versus maroon. Barely any choices at all. Bed Bath and Beyond was now a mashup of a small Kirkland's and a tiny Home Goods store. I did find a toilet paper holder that I wanted. There was a big sign outside that said that they still accept Bed Bath and Beyond coupons. What they mean are those relics found under the car seat. Those with grease marks from stray French fries. The ones with the torn corners and blotches of things I'd rather not know about. What they don't mean is BB&B online coupons. The online BB&B is apparently not the same store. I left my find at the register, I just couldn't bring myself to buy something at Bed Bath & Beyond without a coupon. It was just ingrained in me. My skip was replaced by a little limp as I walked back to the car. I quietly buckle my seat belt, adjust my sunglasses and restart my Waze app. With a defeated, nearly inaudible voice, I ask, "where do you want to stop for lunch, babe?"

A really decent selection, especially for an outlet store!! We stopped in on Christmas eve right…read morebefore they closed and Lynette was fabulous, funny, and so helpful. My dad was tickled pink at the stuff she was saying. I loved that she was genuinely helpful with her recommendations and not just trying to sell the costliest items, and I also think she was just a real sweet person. We ended up buying a roasting pan, which was a fantastic discount ($210 instead of $315) , and a small 3.5qt dutch oven at 40% off. Those were holiday sales and won't last through the new year, but I'm glad we caught them anyway. I think in terms of the other stuff, it wasn't the craziest discounts ($2 off here, $3 off there type thing). But I do think that the stuff that has a deal active is usually a pretty hefty deal. Just keep in mind that they don't have all the colorways!

Paige was probably the rudest person I have ever met. She was super irritated from the moment I…read morewalked in the door. I even complemented her on her hair color (she didn't even respond or say thank you) hoping that would put her in a better mood (I really did like it) so I could ask the questions I needed to ask. Ultimately, I decided to come back later when someone else in a better mood could help me, and as I was walking out the door, she rolled her eyes. She was very cold and very bothered to have to answer my questions. I'm giving two stars because when I was in there last week to buy several pieces, the woman that helped me was incredibly kind and answered my questions with no problem. In fact, she talked me into buying two pieces that totaled over $600 that I had not planned to buy. I think your sales will be much better at this store if you can train Paige not to act like a drill sergeant when customers come in. This was a horrible experience.

The absolute worst customer service. Rude workers who don't care about their job. Foul language…read morein front of customers. If you need an Ace Store, drive a little further.

I placed an online order at this location across town because my local store did not have the…read moreproduct in stock.. I received an email confirmation that the order has been placed. I received an email confirmation that the order was ready for pick up. I called the store to make sure that the order actually was there and ready for pick up because it is a 30 minute drive in traffic. The person I spoke with put me on hold to check and make sure the order was actually there and ready for pick up and she assured me it was. I drove to the store to be stand at the counter for 15 minutes while they searched the computer for my order. When they found it they told me "sorry, we don't have your order and have not had the product in stock all day. No, we can't give you a refund, but they will process it tomorrow." I called the corporate office and they confirmed that the Store, not "the system" confirmed that the order was ready for pick up Hard to imagine how any place could be run more incompetently run.

Went in this morning for some help with my project. Which was to touch up some bedrooms in my 84…read moreyear old mother's home.Austin was a great help!!! Beyond my expectations and so professional and courteous. Thank you for such great paints and for the wonderful help I received at this store! Would return without hesitation!

Worst customer service ever. Extremely unfriendly employees. The person that was "helping" me was…read moreincredibly condescending, had an awful attitude, and was so rude to me. He kept staring at me like I was dumb, and wouldn't even answer the questions I was asking so I could understand what information he needed. I called my husband to ask if he knew what he was saying, and my husband heard how extremely unprofessional he was acting. I will never come back, I've never had such an awful experience with a company like this before.

First time in this store and the Manager greeted me, although I could tell she was busy and trying…read moreto stay calm thought they had a shortage of workers, she still took good care of me even applying coupons to my purchase, definitely will revisit this store. Now in Smyrna not the same case, I bought a miter saw, I thought I seen there was a coupon on my phone and when I get to the register the supervisor who was ringing me up scan the coupon I thought i could use and he did, this won't work for this saw he said, but then the manager at the next register mentioned about a coupon to the sup, but he didn't take the time to look, when I got home I noticed there was a coupon for the saw. This will probably be my last time at this store, I visited this store many time and I don't see how I couldn't get the deal that was advertised, no loyalty here at this store, the manager was wonderful not the supervisor.

I was looking for a good deal on a rotary tool and google brought up Harbor Freight Tools. They…read moreshowed their 31 piece Chicago Electric Rotary Tool for $17.99, which seemed like a pretty good deal. Tired of being stuck in the house, I decided to trek over to the store and check it out. When I got there, the tool was listed at $24.99. I told the clerk that I had just seen it online for $17.99 and she said if I could find a coupon, that was the price, otherwise it was $24.99. I looked on line for a few minutes but couldn't find the damned thing. I'm not playing stupid games. If you advertise it at one price, you should sell it at that price. In the state of Tennessee, fraud is defined as "An intentional deception or misrepresentation made by a person with the knowledge that the deception could result in some unauthorized benefit to himself or some other person." I can't see how this type of bait and switch would not meet that standard. I bought a rotary tool at Wal-Mart on my way home.