I want to thank Neptune Society for their help and guidance during the death of a family member. It…read morewas the first time our family had to navigate a difficult time like this. We appreciate the staff at the West Covina office for their sensitivity, recommendations, guidance, correspondence, and follow up weeks later.

Worst experience ever except for one person at the end which I will name later. Although I see…read morethat Cesar Mata received a great review in December 2025, my experience was the contrary in January 2026. His intonation and condolences came across scripted. I do understand that you may need to develop a thick skin in this type of business, but his demeanor came across as "this is just a job" and merely going through the motions. He blamed others for delays and once even acted as if he was upset for a continued delay which I brought to his attention. Due to delays, it felt forced to follow up each step of the way to make sure the process was progressing. Not something I wanted to do while I mourned the loss of my dad. Others small matters was Mr. Mata trying to charge me a cost that had already been paid for in the preneed. Once I asked for the preneed, he miraculously found that it was paid for. He also stated that certain information on the birth certificate did not have to be exact, but close enough. He was referring to deceased complete name, years of residency in the current state, and his parent's correct names. He also said that my dad's complete name may not all fit on the DC. Of course it all fits, and did fit. Why would the name not be important on the DC. Again, i felt his attitude is basically lets get these papers going and move on to the next. Toward the end, I can only assume Mr. Mata chose to have someone else at Neptune assist me with any further inquiries. That was the best decision he made. I began to speak with Alexis who did a wonderful job keeping me informed, and I no longer had to call for status update. She had a kind demeanor and kept me well informed each step of the way until the end of the process. Thank you Alexis. Last but not least, my dad's body had not yet been buried, and Neptune Society relentlessly reached out to make sure my mom had all her plans in order. Need I say more.

What is shameful Juan C is that you have no idea why I was not present, I was attending to my…read moremothers affairs. Again, shameful on your part is the assumption that your office was the only one that would assist us. We knew from the time we contacted your office what we had planned for my mother. Once my husband, uncle and cousin informed your office that we would not be using your services it was told to them NUMEROUS times that our "deposit" was non refundable. So again, it's the money that mattered. Your office would not answer the phone when the other facility that we decided to use attempted to call for transport and when your office FINALLY did answer the phone they were put on hold and then hung up on. My husband and uncle returned only to find the doors of your office locked, then they waited there until someone opened the door and answered the phone to coordinate the transport of my mother. You should be ashamed for the vengeful hoops that you made our family jump through to obtain my mothers body. Not only did you give false information in your spiteful reply to my review, you also made the worst time for our family all the much harder. My review is not the only one that had a terrible experience and again if we could give zero stars we would!! I pray that anyone needed services will seek assistance elsewhere! Funny how you didn't respond to the other bad review which was only 2 months ago, but you have a mouthful for mine. My mother is being given the dignity she deserves since she is no longer in your care. This had nothing to do with getting my way, you are incompetent and that is why your business only has 9 reviews which include mine.

Today was my sweet grandmother's funeral. She, unfortunately, was affected by COVID and passed away…read morefrom the virus. I have never had to plan a funeral before but boy was I glad to work with Mortuary Aid Co, specifically with Yuri. Yuri was so kind, patient, and accomodating. She answered all of my family's questions and responded very quickly whenever we needed her help. Apart from Yuri's help, I have to say her staff was friendly, punctual, and executed the funeral flawlessly. Lastly, I was incredibly pleased with the casket choices they offered. They were beautiful and affordable. Overall their services were affordably priced and I highly recommend them. During such a difficult time, Yuri and her team made our process easy. Thank you, Yuri!

Raymundo Marquez provided exceptional service during our visit to Rose Hills Memorial Park while we…read morewere visiting my dad. He was incredibly kind and patient, and he helped take care of the overgrown grass around my dad's marker and other issues like that. His kindness and professionalism meant a lot to our family. Thank you, Raymundo, for your help.

David was amazing. He brought a warm, professional presence during a time when life felt completely…read moreupside down. His kindness, patience, and genuine care made a difficult situation much easier to navigate. He took the time to listen, answer questions, and provide reassurance when it was needed most. What stood out most was his ability to make me feel heard and supported. He treated me with respect and compassion, while maintaining the highest level of professionalism. In moments of uncertainty, he provided a sense of calm and confidence that everything would be okay. I am truly grateful for his assistance and the positive impact he had during such a challenging time. His dedication to helping others is evident, and he is a tremendous asset to your organization. Thank you'

The amount of care Oakdale provided was exceptional. The space for the viewing and the service was…read morelovely, the flowers provided (done on-site) were gorgeous, and the garden for cremation remains were was conceived and beautiful. Many people working, especially Chula and Manny put in so many extra hours late into the night for our family which was so very appreciated. Would recommend to any family looking for burial place for their loved ones.

Late Entry 11/2/2024 My initial post was taken down by Yelp HQ because I accidentally posted on the…read morewrong business in Claremont. On 11/2/24, Dia de Los Muertos, Day of the Dead, visiting grandma & uncle. This is a small cemetery in Glendora in comparison to Forest Lawns. It's near & dear to me because my paternal grandma & uncle are interred here. It is busy today as it is Day of the Dead. Greens are well maintained. Funeral services, viewings, cremations are available. Parking is usually plentiful except today. Traffic cops are manning the entrance to help control flow. It's peaceful & reflective.

Came to a viewing here. I was greeted politely and the place was very clean and spacious. Their…read morebathrooms were clean as well. From what I know everything went smoothly and was done right for this viewing to happen. They even had a paper program done.

Don't do it! Let me just share with you the recent…read moreexperience I just had with this mortuary. So although the counselor Heidi was very nice. It seems as if everything we talked to her about wasn't executed correctly or at all. They only she did was communicate to the cemetery. My father just passed away i. Mother's Day. A veteran and religious Christian man. They could even provide me with all the correct info for my dad's military honors. I had to search and call 4 different places and people to get my dad's firing volley to find out it was at the veterans cemetery in Riverside. All she had to do is ask if they had availability. Then on the day of our viewing with my dad we were robbed of our personal time with my dad because the sound and tv system wasn't working. They asked me to provide an MP4 video in a usb. We spent 2 hours trying to figure out what to do to pay my dad's memorial video. I then had to buy my own projector and Bluetooth speaker for this. The on-site coordinator/ director didn't know or do anything to help us. He also didn't stop people f coming in to the room for our 1 hour personal time with him. He also took it upon himself to open the floor up for people to speak against our wishes to do things different. He also made me feel weird by asking him to communicate with the cemetery about a gift someone was giving us (flying doves) he said he's never heard of such things. He did nothing for us and the whole thing was jacked up. They don't care. When I communicate this to a manager she sent it to the owners and all they said was they will look into it and the director will get retraining. They robbed us of our special time and this place is a mess!! Don't do it! They just want your money. I've been to other places that are way better!

I would recommend working with JC Memorial Granite. I needed a memorial marker and initially didn't…read moreknow what I needed to do. I contacted JC Memorial Granite and they walked me through the steps of options and helped me design and made suggestions for the marker. Their follow up was great and they were easy to work with via their catalog, email and phone. They were also helpful in coordinating and made sure my choice was approved by the cemetery. It looks great. The quality and finish are nice and a wonderful permanent memorial for my Aunt.

The passage of my beloved father was extremely painful and after life services was very difficult,…read morebut the staff at J c memorial most notably Gloria made me feel like I was part of there family there headstone colors, price and quality were exactly what my family wanted. I must have called 20 times and never did they lose there patience with me. Thank you J C memorial from the bottom of my heart.

During one of the most difficult times in our lives, Martha became a true blessing to our family…read more From the moment we walked through their doors, we felt compassion, patience, and genuine care. She didn't just guide us through the process -- she carried us through it with grace and dignity. Every detail was handled with such tenderness and respect, honoring our loved one in a way that brought us comfort and peace. Her kindness felt like God's presence in the room, reminding us that even in grief, we are not alone. She listened to our wishes, prayed with us, and created a service that reflected not only a life well lived but a soul welcomed home. We are forever grateful for Martha's professionalism, empathy, and the love she showed our family. In a season of sorrow, Martha was a light. May God continue to bless the work she do for so many families in need.

My brother passed away this January. White's Funeral Home did a good job with his cremation, etc…read more At the advice of my probate attorney, I contacted White's Funeral Home in March to make sure there were no outstanding fees so that we could move forward with the probate process with one less thing to worry about. I have followed up with them several times between March and now (July) and I still have not heard back from them. This has caused me to lose trust and confidence in White's Funeral Home as this is a very simple inquiry for them to address. It is for this reason that I would not pre-pay for my final expenses with White's Funeral Home. I want to confidently trust that my family will be taken very good care of when that time comes.