Well what an experience to come here. I haven't been to a buffet in quite a while because a lot of the favorites are long gone. But this style of dinning is altogether different. All the food from meats, vegetables are raw. You get a small bowl, and it is small for a buffet. You put raw ingredients you want cooked, meats,vegetables, chicken, seafood of all kinds, pastas, noodles, rice. Then you pick a sauce or two, two is hard to carry so I just got one. You bring it to a huge grill but you might have to wait as people are waiting around the grill. It takes time to cook, then they put on a plate. At least 15 minutes you wait. I thought I wouldn't get all the food I chose but I did. They kind of remember the order of foods to the right person. Then they have salads and soups to get. They serve drinks as well. You go up as many times as you want. It's great for large parties, which I was a part of. I really enjoyed and would not hesitate to go back again. So try it when in Boston. But definitely bring your appetite! It was a nice change. read more

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This is not just your flat hot table, all you can eat cooking experience, this is a build your own whatever you would like meal!! They were serving brunch when we got in, so we had many decisions to choose from! You start with a bowl and you choose whatever type of pasta or rice you would like. You then top it off with whatever type of veggies, protein, and other fixings to your hearts desire. You choose your sauces and you bring it up to the grill and the chefs prepare it on a table right in front of you. Don't worry about trying to fit everything in one bowl, you can go back up and get as much food as one would like. Everything was fresh and literally cooked right in front of your eyes, so I knew what was happening with my food I also got a salad because you have to be healthy in a restaurant like this as you can easily gorge yourself (lol) Because my second stomach appears to open anytime dessert is mentioned, we were able to get crêpes before they closed off the brunch line. I stuffed mine with strawberries, blueberries, bananas, and chocolate! This was definitely a nice dessert to top off everything I just ate. The server was friendly, made sure our drinks were full and kept checking in read more

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There's something nostalgic about fire and ice. I remember coming here when I was younger. I remember being amazed watching them cook our selected meals on the big grill in the middle of the restaurant . I remember being happy to just try different things. So since I was in the area, I decided to take my child so she could also experience what I experienced as a child. The problem is, I may have selected the worst day to take her. When we entered, there's a sign that tells you to go upstairs to the host to be seated so we proceeded up the stairs to the top floor, where the main restaurant is. When you walk into the second floor, the hosts were already there, waiting at the podium to sit people. I was informed that there was too large big group of school aged children coming in and that my daughter and I would not be able to sit on the second floor, where the grill is, however, we can sit downstairs and would have to keep going up and down the stairs whenever we needed to grab anything to eat. I was OK with leaving and coming back another day however, my daughter being excited and wanting to try this restaurant out, convinced me to stay. So I stayed lol.... Within 10 minutes of us being there, the schools came in and it became very crowded very fast and very overwhelming. It was hard to navigate through so many people with a small child by my side. Although I paid $28 for myself and $18 for my daughter for our meals (drink were an additional cost) I ended up having only one small plate of food, and my daughter only had a bowl of steamed white rice. It was overwhelming navigating through so many people, waiting to get our meals on the grill and having to go up and down the stairs (two flights) with our meal in hand. Besides it being extremely crowded and hectic, the waiter and waitress downstairs at the bar were both very nice, the waitress let my daughter use her pencil so she could do her homework and the waiter tried his best to be attentive to the other customers who were guided to also eat downstairs. I would definitely return but would call to make a reservation to ensure that there aren't major events happening when we return. read more

Fire + Ice - American Near Me - Boston, Massachusetts

This place was pretty cool. We came at brunch it was 28.99$ for all you can eat . You started off by grabbing a bowl and filling it with whatever you like. For example fried rice, egg noodles, pasta etc. Then you move on to adding in veggies. Next you pick a sauce. Last but not least you head over to a massive grill area shaped in a big circle. The chef fry's up your order right in front of your eyes. Food came out great. Hot and fresh! Because it was brunch we even had the option to get fresh crepes and pancakes off the grill too. Overall this place is a great spot to really eat a lot of food if you wanted to. Our waitress was friendly and overall service was fast. Definitely a cool experience/ restaurant here. read more

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The initial interaction had me and my family wanting to leave. The first host was extremely rude. He kept talking about our stroller that's was folded up and the restaurant was empty. The server we had made up for it. The food experience was good. The food was good . I would probably think twice about bringing my family again . read more

Fire + Ice - Food bar - American Near Me - Boston, Massachusetts

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I took my family here for a Sunday afternoon. We had a great time. The food was exceptionally well done they cook everything right there in front of you give it a try you'll like it. It's a little pricey, but the service as well worth it clean restrooms plenty of read more

This is my favorite oldies but goodie restaurant. Whenever I come back home to Rhode Island, I always make this stop a priority on my trip despite the ridiculous traffic. The restaurant allows you to build your own bowl with a wide variety of pastas, veggies, protein, seafood, salad, sauces and seasoning. After building your bowl, you bring it to the giant grill in the middle where your meal is cooled in front of you. You can make tacos, quessasillas, burgers and steak and cheese sandwiches. There is such a wide variety of foods for even the pickiest eater. I'm sad that they have closed so many locations over the years but glad this one is still around. We were taken care of by Mikayla who had such a bubbly personality. If you join their VIP club, you get all kinds of perks and discounts. We went for lunch on a Friday around 2pm which was great timing. We missed the lunchtime rush and beat th3bdinner rush so the turnaround for food was really quick. They have a full bar and also have a monthly drink special for $5. This month it was the mango mai tai. It's a very casual place which is great for groups. It was pretty quiet during our visit. read more

Fire + Ice - Mussels and clams - American Near Me - Boston, Massachusetts

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The food was great, but one of my friends has celiac and is unable to eat any gluten. The website claims that they offer GF options, but when we arrived, they were unable to accommodate her. Every item is self serve and cross-contaminated. She sat and watched all of us eat and was clearly upset. Definitely put a dampener on the experience. read more

Amazing time we had. The variety of food was great. It was a great experience. My husband surprised me with this Gem. The atmosphere was so on point read more

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"You can fly, you can glide, you can dream You can see through this interactive vision stream" (Yes) The Fire + Ice website describes their restaurant experience as "interactive", so what exactly does that mean? Well, if you've ever been to a Mongolian Barbecue/Grill place before, you know the answer. You walk through their huge variety of vegetables, starches, proteins, sauces, and toppings, then bring your dish to their big circular grille where it gets cooked up right before your eyes. The versatility of the ingredients and sauces gives you Asian, Italian, American, and Latin accented meals. I've been to Fire + Ice at other locations in Cambridge, MA and Nanuet NY, but those locations are long gone. In fact, The Boston Fire + Ice is just one of their four remaining locations, alongside Anaheim, Lake Tahoe, and San Francisco. Dining here is a very fun experience. This place is kind of like the twisted lovechild of a salad bar and an all-you-can- buffet. The salad bar has all kinds of vegetables and pastas that will sooner or later end up in your dinner. And there are plenty of proteins - raw chicken or beef or seafood or fish. The game-plan is this- you fill up your bowl with as much as you can cram in there, pour any of a dozen sauces into a small cup, and walk on over to an enormous circular grill where the staff will cook up your concoction. They push and probe your food with giant spatulas until thoroughly cooked, add your sauce as a finishing touch, then pour the hot steaming mass onto your plate. The sauces can make your concoction into any ethnic food in the world- from Thai to Mexican to Szechuan to whatever. The place is a hoot, and our private party of 35 loved it. read more

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This was my first time here and I had a really great time! The food was delicious - you get to choose exactly what you want, and they cook it right there for you. The service was excellent too, and I loved watching them prepare our meals. The place was clean and really busy, which is always a good sign! I definitely plan to come back. read more

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I've gone to Fire + Ice more times that I can count. It used to be a personal favorite over the years as I like the variety of protein and vegetables available and the options of sauces. That still remains the same. The thing that has decreased is the overall set/up organization of the place making it a not so pleasant dining experience. Our most recent visit was on a Friday night. We decided to stop without a reservation as we were also considering heading out of the city after an event and the place was closed to our parking garage. My partner inquired about wait time and he was asked if we had a reservation. Since we did not have a reservation, we were informed that wait time was over 1 hour or longer. I decided to check Open Table for reservations and saw that tables were available so I booked it. We were seated less than 10 minutes later. They had their usual great variety of options and we proceeded to fill our bowls with choices. Produce was fresh and there was a lot fresh protein selection that was frequently replenished. Place was super busy on the first food area and the second was practically empty so we got our veggies and grains from the second line. Meantime the line for the first line remained super long even though the selection on both ends was the same. Floor area around food and grill area was super sticky. Proceeding to the grill area was absolute chaos! there were people waiting outside the grill area with their bowls and there were not being directed where to stand. In past visits, we had seen a staff member directing traffic and the line. People did not know where to go and there were people asking the workers on the grill where to stand and people cutting the line. I overheard people complaining that they were waiting 20 minutes. I am unsure if that was an exaggerated time but the only way we got our food on the grill was by asking the grill staff. As for my food, I got food items that I did not select. I imagine that was from the food cooking next to mine as they were so close together. I also got some charred grill items maybe from stuff being stuck to the grill too long or something. Grill workers worked hard but I think where the process was lacking was in a lack of leadership to direct guests and also the team so that food didn't burn. It seemed like they wasted resources unnecessarily. At one point, I saw someone that appeared to be management stepping to help with the grill. Rather than doing manual labor while they had so many grill staff, they might have considered organizing things in a different way to make the process smoother. There is a difference between a noisy/energetic environment which this can be and a chaotic place with guests literally pushing each other for space or making room for their friends while others waited for room behind them. 'm not saying I won't be back but I'd like to wait and see if these problems are fixed before returning. read more

Fire + Ice - American Near Me - Boston, Massachusetts

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Good place to host holiday events since there's something for everyone. I tried their mussels and they were not fresh and inedible. The salmon is good especially with the lemon butter sauce but I would avoid the calamari. The Lava flow was sickly sweet I'd recommend just getting the pina colada. I do like how it's DIY and you can grab as many servings as you like. The chefs prepared our ingredients right in front of us which was fun to watch. I just wished their ingredients were fresher read more

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We usually stop in once a trip to Boston because our kids really love the experience. My husband prefers to sit downstairs so he can order off of the bar menu while the kids do the stir fry option. Upstairs can be incredibly loud as well so if noise isn't your thing, try downstairs. There is also always a $5 cocktail special downstairs. Unfortunately, service can be slow as I think that bar makes all the cocktails for upstairs too so they seem pretty understaffed. read more

It's been a while since I've been to Fire+Ice. I used to frequent the location in Harvard Square quite often (many happy memories of Tuesday college nights), but alas that location is long gone. I was finally able to visit the downtown location recently but unfortunately things do not feel quite the same. The variety is still there - tons of carbs, veggies, meats, and a robust salad bar. The sauce bar is missing a few of my old faves (and I can't even remember their names to tell you which). There was only one griller working while I was there, and the attention to cleaning and scrubbing the large grill was not as meticulous as it was in the past. When I sat down with my plate, the flavors just felt really bland - likely a result of not having the sauce I was used to. It *is* all you can eat so make sure to get your money's worth! read more

Fire + Ice - American Near Me - Boston, Massachusetts

Haha, I havent been here in 20 yrs. I was at meetings and had to get a quick lunch and saw this place. The place hasnt changed in 20 yrs. Same stuff, cept lunch they dont have steak or shrimp??? 19$ for lunch. They had everything there pretty much cept the only beef was shreaded steak. I made 2 plates and was full. The place was pretty empty for a friday lunch in back bay. For 19$ and if you are really hungry, is a good deal. See you in another 20 yrs lol! read more

Fire + Ice - stir fry, - American Near Me - Boston, Massachusetts

I'm usually a hug fire and ice gag but it's honestly significantly down hill. Employee did not listen to me at all. Overcooked my food and my family's food on the first plate. I went up for a second plate and told him to cook it as light as he was allowed. Once again burnt, my octopus turned to rubber, my stake completely dried out, and my tuna indistinguishable from the stake. I went up a third time and asked him to cook it as lightly as possible again, even reminding him to add sauce and remove it from the grill. Instead he ignored me and left it on till it was destroyed again. Ended up eating a bowl of raw salmon cause that was better than eating his rubber. If I come back and am served this poorly again it will be my last time here. read more

First time at this establishment. Food was good, not great. Service was slow, unenthusiastic about the place and seen frequently on their phone. Once the grill had more than 5 people waiting it took about 25 minutes. read more

The ambiance is not great as it used to be but the food is pretty good still. There is a lot of choices from pasta, vegetables, meats, etc. The time I went there was only one chef working the grill which made me feel bad for him because it took awhile. The service has gotten better as far as the waitress. Overall I will be back read more

I came here for a school trip and I was utterly left disgusted. When we got our table and were able to get our food we were given plates to select our food on the plates you could visibly see that it was not washed correctly and still had leftovers on it , including the utensils . We had to wait extremely long not only because we were muslim and had to have the food cooked on a different grill but also because it was alot of people who were also waiting for there food to get cooked. The place was crowded and was very loud and there was a lot of chefs coming and going to the kitchen. In addition to all of this , many people were getting swelled lips , stomachs hurting and raw food. Overall, I would not recommend this place if you have a picky kid and if you are trying to expand your palette . read more

I came to Fire + Ice on Saturday to celebrate two friends' birthdays. We had a group of 7 and our reservation was for 7:30, but they still allowed us to be seated after we arrived 15 minutes late. It was my first time coming and I thought it was alright, but nothing to go out of your way for. It was very busy and the sitrfry/buffet line was pretty long. Our servers name was Erick. He asked if any of us were new to the restaurant, and when we said yes, he asked if anyone at the table wanted to explain how the buffet concept worked, which I found funny. He took our drinks and let us know the bar was backed up so it might be a bit. The bar forgot to send one of our drinks with the rest so one friend had to wait a little longer for hers. I ordered the Mai Tai and I thought it was so good, just strong enough. Another friend ordered a Lava Flow, great if you like sweet, fruity blended drinks. Four of us got the buffet plates, and they all had good things to say about their food. I ordered the Pork Dumplings app. I thought they were a little dry, and I would've preferred a soy dipping sauce over the spicy, thicker sauce they provided, but it wasn't bad. My friend ordered the Buffalo Wings app and she really enjoyed them. The portions were reasonable for the price. We also let Erick know we had two birthday girls, and he brought out one bowl of ice cream with two candles and the staff sang happy birthday, which they appreciated. The only other hiccup was when we got our bill, we noticed they'd accidentally added an extra buffet plate. Glad we caught that! It was quickly fixed and we headed out. It seems like the food and drinks are decent and you can have an enjoyable meal here, but it seems a little chaotic on weekend nights and the service was hit or miss. I wouldn't go out of my way to come back. read more

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For me, this place has a sense of nostalgia since I remember coming here as a little kid with my family in big groups. Unique dining experience where you get to pick what you want in your stirfry, whether it be pasta, rice, just vegetables or protein, or a make your own quesadilla or burger. I've always liked how much you can customize here! I typically don't come here with people who have food allergies due to the fact that food from other people's entrees on the grill (since they're all cooked altogether on the center grill) can often spill into your row and touch your food. My friend also ordered one of the customizable sets they recommended on one of their posters on the wall, which was a mac and cheese burger assembled on the grill which was pretty good! Plenty of seating inside for large groups, and I believe there is still a student discount on Mondays! (We went on a Friday night). Service was decent, left full, and had a fun experience here! read more

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I went here with my friends on a trip on the East side. The service here was phenomenal, the drinks and food came within 8 minutes in total. The restaurant includes a large section in the middle of the restaurant where they cook your food in front of you. The chicken was a little bit undercooked but still delicious. I would recommend this place if you are visiting Boston. read more

The concept of the restaurant is really cool. In short, you pay one price for all you can eat stir fry+more...so come hungry. Like a DIY buffet. They have different stations with raw ingredients which you grab your choices, then bring them over to the grill. From raw fish to noodles to vegetables, there's everything! Then you choose a sauce and bring that up as well. They have sauces from stir fry to mac n cheese sauce. Not only bowls, but you can have them make you burgers, steak and cheese subs, and other things like that. We got there 30 min to close but still was able to eat a lot and left full. However I suggest not doing that and giving yourself ample time so you're not rushing and can choose from everything. I will say too, I was overwhelmed from all of the choices, so don't be afraid to walk around and plan out your meals. I definitely over did it with portion sizes at first and ended up getting full way too fast. Also, be creative! Use the spices and toppings to really season your ingredients. I threw together basics but saw others around me really putting thought into their dishes which gave them a more elevated experience. They did have some suggestions on the wall of dishes you could create but I saw it too late. Overall cool concept and good price considering how much you can eat. read more

Fire + Ice - Outside - American Near Me - Boston, Massachusetts

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I've not been here in over a decade. This is one of my favorites ~Mongolian BBQ. It used to be just one trip through now it is all you can eat. I used to have fun piling high the veggies and noodles in the bowl. Now go back as much as you want: veggies + noodles + proteins + sauces & spices all grilled up for you while you watch. Lots of great choices. I made mine spicy. The Thai spiced pork was very good. If I lived in Boston, I'd be back! Give them a try. read more

Fire + Ice - BBQ - American Near Me - Boston, Massachusetts

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I love fire & ice! I used to go to the Providence RI location until they closed it down. I like how you can pick out your own raw food items and season them. You do not necessarily have to make a stir fry as people have written here, if you prefer things on the side, then have them do it separately. The chefs seem to really enjoy their job & even show off some skill. The food is definitely good for the price & I think they have a good amount of options. I didn't like the seating arrangements that much here as they barely have any booths, for that I took off one star, but the staff was kind and food is good. We went for the brunch menu on a sunday, so we could get breakfast too, which consists of omelettes, pancakes and delicious crepes. Highly recommend!! read more

Fire + Ice - Chocolate cherry crepe - American Near Me - Boston, Massachusetts

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i would have no idea if the food is good i came with a spring break group of middle school kids OVER BOOKED HUNDREDS OF KIDS AT THE SAME TIME read more

I ordered dessert and it took 35 minutes to come!! I had to take it to go! I felt forgotten

It has been a long time since I have been back but I still am a fan of an all you can eat place. You basically grab everything in a bowl and they throw it on a large circular hibachi style grill and then get your food cooked. I thought the proteins available were good and plentiful and the sauces were hit or miss, where I did love the kbbq sauce. It can take a while based on the types of food you want cooked and how many people are trying to cook food. A fun concept of a restruant and a must try. read more

Muy buena variedad de alimentos y el brunch muy bueno,preparan omelets,hotcakes y crepas al instante,lo único que no nos gustó fue que el mesero solo nos llevó a la mesa,tomó la orden de las bebidas y solo regresó a darnos el recibo para pagar,ni como pedir una bebida más read more

The food is okay, if you know what to pick. But the place is really busy and the way you have to pick and cook your food kinda gets in the way. read more

This place is in need of an update ! I remember when they opened in the 90s. Their bathroom door was covered in scratches and the light tables and chairs are very uncomfy. I will next time make sure i eat my salad first before filling up my bowl for them to cook. Server was so nice and the cooks were super cool too read more

Probably the most overrated restaurant ever. The space is huge, but it still took forever to get seated, and the food was just... meh--honestly right above the cusp of edible and not edible. Definitely not worth the hype. read more

Food was horrible. I would not recommend going again. Everything was super oily and salty. There were so many diners and only 2 chefs, so wait time for food was abysmal. The same set of teppanyaki spatulas were used for everyone, so there was cross contamination of everything. Don't come here if you have any sort of dietary restrictions. The chef works by collecting everyone's food then grilling them at the same time. Thus, it takes 5 minutes till the chef starts flipping, turning, and dicing your portion. What this means is that our meat was overcooked and unnaturally charred. Got some zucchini that was so burnt that it tasted bitter. The chef was extremely careless and casually tossed and mixed everything. More than once someone else's food item or sauce ended up in my plate. I'm not sure if the grill would pass sanitary inspections. Normally in teppanyaki the grill is cleaned during cooking with grill scrapers, some oil, and some wipes. However, this place only used the metal scrapers. The cleaning just wasn't thorough. There's a high chance your meal came with residues from someone else's food! The chef also applied cooking oil way too generously. On the positive note, the restaurant had a lot of sauce and item options. Service was nice as our waiter was friendly. Ambiance was mediocre. Perhaps come here once for the performance. It's interesting to see the teppanyaki grill in person. Otherwise, avoid this place and find other teppanyaki restaurants. This is the worst one I've been to. read more

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Good service, great food, and so many options. Dennis went back for seconds. Probably gonna have my next birthday party here. read more

Fire + Ice - American Near Me - Boston, Massachusetts

***Rude & Terrible Service for Large Groups*** Don't Come Here Let me first start by saying that I have gone to Fire and Ice several times a year for the last eight years. I have gone with groups ranging anywhere from 12 people to even 50 people, and I have spent literally thousands of dollars there and had a wonderful time--except for my visit yesterday. First, a positive: it was very easy to book a reservation, and the staff on the phone were easy to talk to. I let them know I was booking a reservation for 22 people, and as guests confirmed their attendance I was able to edit the number of people on the reservation very easily. I liked that a lot. Finally, I confirmed that we only needed half of the party there in order to go upstairs. As soon as I walked into the restaurant on the day of my reservation, the problems started. The waitress downstairs actively misinformed us by saying that we needed our entire party present to go upstairs. Immediately my whole party was confused. I told her that I had called in advance and was told we only needed half the number of people to go upstairs--which we had. She then said, "Oh okay," and let us go upstairs, without addressing the misinformation she had just given us. We went upstairs and were seated at our table. The waiter there did a wonderful job explaining how Fire and Ice works, even taking the time to track down my guests individually and explain it one-on-one. Where things started to go downhill was toward the end of the night. Suddenly my waiter told me that we were over our "2-hour limit"--a policy I had never heard of before, despite coming here every year, so it must have been new. I said that was fine and that we would be just a little while longer because my mother was grabbing food. As I finished up conversations, he handed me the bill. But as I started collecting money to pay the very same bill he just handed me, he came back and told me we had to leave because our 2 hours were up. He said, "As I said before, sir, there is a 2-hour limit." I replied, "You never mentioned a 2-hour limit, and I don't know what you want me to do. We're literally figuring out how to pay you, and there are 22 people here." My friends were courteous and prompt, but even with no issues, it simply takes time to collect payment from that many people. Now I was frustrated because he was simultaneously asking me to pay the bill and leave. Keep in mind, I had never been told about a 2-hour policy until we were already over time, despite calling Fire and Ice four times beforehand to confirm the reservation and speaking to two staff members on the way to the table. So I told the waiter that with a group THIS big, a 2-hour limit doesn't make any sense, especially when we had never been told about one. He said, "Yes, but it is all-you-can-eat, and we would have to increase the price." I said that was fine and asked to speak to a manager twice--a manager who never came. The waiter then told me to send an email but failed to provide an email address, and then said the next section was here which turned out to be a lie. So I ended up having to tell my elderly mother--who had just waited in line for what felt like 20 minutes to get her food--that our time was up and we were being told we needed to leave. Most of my friends left to make room for the next group, only to find that the section remained empty. Out of our 22 chairs, the next group consisted of just two people sitting at one of the tables we had used. I then had to wait with my elderly mother who could barely walk--alone--for her to finish her food, still waiting to speak to a manager, who never came. We were rushed out of the restaurant in extremely poor taste, despite never being informed about a 2-hour limit, and despite the manager being too much of a coward to even show their face. Overall, we ended up paying literally $1000 just to be rushed out of the restaurant to make room for a a future group that didn't seem to exist. It was very distasteful, and I won't be coming back here. Please don't bring your large groups here. Thanks! read more

Definitely recommend this place for anyone who loves to build their own food. You can create your own burger, pasta, etc ... Then they cook it right in front of you !!! All you can eat buffet !!! $26.99 per person I'm pretty sure, & Eliana our server was amazing. She showed us how it all worked, & she checked in on us every couple minutes. This place is so nice, & so spacious. Definitely will be coming back !!!! read more

Fire + Ice - American Near Me - Boston, Massachusetts

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Got an email about a free meal for Veterans on Veterans Day and decided to drive down over an hour with my Vet buddy. I tried making reservations for 130-2pm but was unable to do so. I arrive to the restaurant around 145pm and its a ghost town. The grill was empty and so was the entire interactive food experience. The only option was to sit at the bar/lounge area and purchase meals? This was so disappointing but since we were hungry and drove over an hour we decided to stay. In my excitement, No where on the website did i see anything about the grill being off until 4pm. My vet buddy asked if they were offering a free meal to Vets as described in the email sent out for Veterans Day. Low and behold the bartender had no idea what we were talking about. She said she would go and ask but she never brought it up again to us. We ordered dumplings that never arrived. We ordered a dozen buffalo wings that were exceptional but unless your blue cheese looks and tastes like ranch then i didnt get the blue cheese i requested. My vet buddy is a foodie and literally was excited for the interactive grill, but since that wasnt possible he ordered a chicken sandwich and fries. He enjoyed it but was super disappointed his dumplings just never came. Nevermind the fact the whole reason we came to grill and couldnt. I ordered 2 chicken sandwiches with 1 order if fries, spicy style. The description says buffalo sauce and spicy mayo in the description but no buffalo sauce was to be found. Honestly dont even think there was spicy mayo. I didnt like my sandwiches even though i love chicken and still ate them. Im the kind of patron that doesnt like watching servers until we make eye contact just so i can return food to a kitchen where a disgruntled employee could sabotage my meal. Also the 1 bartender was also the waitress and pretty much only employee i saw there besides a mopper. So im not trying to flag her down as shes clearly overloaded with tasks just to bitch about my chicken sandwiches. In the end the wings were super good but every other aspect of this visit was so subpar that i can assure you i wont be driving over an hour to visit in the near future. The Vererans discount was absolutely not applied and thats just an extra kick in the pants. My vet buddy asked the server to remove the dumplings he never got and she did, she also said she gave us a round for the mixups. This restaurant seems to be showing signs of cracks in its foundation. Weird hours for the grill, always a ghost town when I visit, experience was poor, orders we got were wrong. Not to mention the Bday club has changed from a free meal within 2 weeks or so of your bday in 2023, to a free meal the week of your Bday in 2024, to now you get 24.99 off on your bday meal, on your Birthday? I literally used to harass my friends and family to sign up their bdays on Fire+Ice but with the new rewards looking inferior after glancing over them, Im not sure thats worth it anymore either. Just sad to see my former favorite restaurant as a shell of its former self. It seems this location is destined the same fate as the Cambridge location. My bill was $55.55 on veterans day for 2 fries, 3 chicken sandwiches, 1 guinness, 2 other beers, 1 Pumpkinhead, 12 wings, not to mention the $38 parking for this lackluster experience. You guys need to make your website reflect the grill hours better. I see the hours now on the bottom of the site but wouldnt hurt to let the people know u dont even do lunch on Monday and Tuesdays, especially on Veterans Day since you were running a promotion. read more

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Booked a reservation weeks in advance. Drive 2 hours to eat before the Celtics game. Walk in to be told they took a party in over reserved tables. Ask us to sit & Carry food down stairs. Go upstairs and there's 10 tables available. Talk about not wanting to have customers there or ever come back. I've worked in the restaurant business that was one of the worst experiences. I can understand having people stay longer than expected but to bring in a party that under booked ignoring your customers who reserved is shameful. So basically they wanted now money from people who most likely only go there if it's a large group over loyal customers. Not the only person this has happened with. I can see why theres only 4 of these now open read more

This sudo hibachi restaurant took a little getting used to, but once the flow was understood, navigating the vast numbers of options became a fun challenge. Service was minimal, but efficient. Tables cleaned promptly between courses and beverage refills arrived in a timely manner. Can't wait to go back and try something new. read more