I am currently sitting in this empty firehouse subs, I am the only customer and I have been waiting 30 minutes for my sandwich with no update. read more

I'm wondering if perhaps the negative reviews come from the hiccups that new restaurants typically experience when they open. Wait time from minimal and the sandwiches were great! read more

I love your guys food but on my recent visit not a employee but a customer was allowed to have no socks or shoes on. I was disgusted and disappointed. read more

Fire house is amazing. Service is top notch here, not to mention the perfectly crafted sandwich with the crisp pickle on the side. Just enough crunch;)! read more

Employees here are the biggest morons I've ever seen. As I was standing by the register a very large phone order came in. All I ordered was one sub, instead of making that one sub and letting me go these guys made me wait until they have completed the ENTIRE phone order first, which took them about 20 mins, and only then did they proceed to make my one sandwich that didn't even take 5 mins. These guys lack basic common sense, but what can I expect, after all there is a reason why they are working earning minimum wage lol read more

I went there for a Turkey sandwich and it as the worst put together sandwich ever. It as messy, I had pieces of roast beef in my wrapper and spicy mustard on part of it. I didn't ask for mustard. There was one onion ring on half the sandwich. Extremely disappointed read more

They had awesome service and were very accommodating. The place was clean and the food was made quickly. I'm very satisfied with this location and would recommend them and visit them again. They created another happy costumer. read more

Loved it The staff is professional and friendly .. Always welcomes you. Ordered the meatball and it was really delicious read more

Dude! Bro! Dudebro!!! Amazing sandwiches every time . The customer service is amazing to

Great food and great employees!! I left my credit card here and don't live close by. They held onto it for a week! Thank you for great service!! read more

My favorite sub shop! The veggie sub w sautéed mushrooms, bell peppers and cheese is delicious! The trick is ask for double the veggies. Always fast and friendly service and it's a nice place to sit and eat. The ingredients are always fresh, and every sandwich comes with a pickle slice. read more

I always come in and get the same thing every time, and every time it gets better and better. The young man that took my order was very nice as always. I will definitely come back here. read more

LOVE this place!! The sandwiches are always really good. I like how you can order online and then just pick it up at the time of your choosing. If you wait to order when you get there, the wait is a little longer than subway but they make it fresh and it's worth the wait. The place is decorated nicely and it is clean. The employees are very friendly!! Highly recommend!! I'm practically addicted! read more

Cave creeks Firehouse Subs was a delight as we searched for salad and sandwich fare. Trying to maneuver thru the very average restaurants in the area, it's nice to know you can get a good hearty sandwich, decent salad and bowl of soup for under $20 for two. The meat and bread that made up our Turkey ranch sandwich was plentiful and fresh . The large sandwich can easily serve two medium appetites. We were very pleased with our meal at Firehouse. read more

I ate firehouse last week for first time and got a new York steamer sub and it was absolutely amazing. Best sub I've ever had and highly recommend this sub place to anyone read more

This place is awesome! I came in after a long hike, starving and the manager was so nice, making sure I got the best meal! The sandwich was amazing, almost too much to eat! I appreciate how friendly everyone was and will definitely be going back often! read more

Second time I've tried this franchisee location and it's still terrible. The kid taking my order young black hair could not speak well, could barely hear him, it was like he was mumbling. Was not helpful with explaining the subs. I then asked the girl making the subs to put peppers on the sub and she never acknowledged me. I asked again and she said I heard you. It's kind a hard for me to understand when she didn't respond because I don't have ESP, I have ESPN. This franchisee needs to work his business and take pride of ownership in his establishment. Last time I come here or any Firehouse Subs. read more

45 min and still waiting. The managers are no help in expediting. When asked how much longer The crew replied no idea. There have been 3 tickets in front of mine for 15 min. Customers are asking for money back and leaving. oh goody, the manager is handing out coupons and apologizing for the wait. Looks like she's starting with the customers that just got here. meanwhile still waiting. read more

First and last time today. Terrible bread, poor meats, puzzled look when I asked for my sandwich cold? Jersey Mikes a little better. For the real deal Italian sub go to Niccoli's deli or DeFalco's, can't go wrong. read more

Super friendly employees, delicious subs. They were very understanding when we came in at 9:20 and they closed at 10. They were quick and accommodating and explained their menu and options. Seth was very kind and we will be returning for sure. read more

I wish I could do 'No Stars'. I tried 2 sandwiches at different times to see if the problems were one time or systemic. Unfortunately, it's the latter. 1. Bread has 'hotdog roll' consistency, OK for kids, or a nice Chicago dog. 2. Let the customer pick the condiments, the default in most cases is mayo, mustard and dressing? Give us PC's pacs. 3. Steaming the sandwich, who was the bozo that came up with this? You must eat the thing in the shop or while it's still hot. Otherwise it turns into a soggy mess in a roll. 4. Honey Ham? Sweet ham taste like **** on an Italian Sandwich. 5. what do all these people do? The shop had about ten people wandering around and the order still took 20 minutes!!! Goofy layout too, while you're standing in line, you are in everyone way. 6. I actually would rate Subway higher, and they also get 1 star. I could go on, but you get the idea. Please close and open up this location for something worth eating. Don't waste your time, Don't waste your money, go West, there is a Wendy's about a mile in that direction. Or east to DQ. read more

Very disappointing we have had great service and great food in the past but today may have put us over the top soggy bread, rubber sounding green peppers, and tough meat. Hope this review helps them improve read more

Best sandwich place around. Good service and good food in a clean environment. What more can you ask for in a "quick food" restaurant.

Horrible service. Didn't pay attention to the few details in my order such as no cheese on the one sub I ordered, also no chicken in the chicken salad I ordered. Asked for an extra pickle and didn't give that either. read more

I would never give your business another chance. The Store Manager called me and stated "I welcome you back for a meal, I just hope it is not when the employees are working you had a bad experience with". Wow, just amazing. read more

If I'm helping firefighters then this place gets a star just for that, but they lose the other 4 for amateur food and poor service. Step up the game and this could be a cool concept. read more

Great subs, but no vegetarian options. Don't bother asking either...they have no idea what to put on it. Haha

Been going here once a week with my kids. Very friendly service. Sandwiches are delicious. So god we have this place in Cave Creek.

I had been avoiding this place despite it being near my home because of the negative reviews. But my experience was great. It was very busy, but I ordered quickly, and by the time I had gotten my iced tea and chips, my sandwich was already ready. The iced tea was great and ginormous for a medium. They also had lemon and the sweetener I like--nice. The employees were friendly and fast, and the sandwich was tasty. No complaints here. I'll definitely be back. read more

Excellent food. Fast service. Friendly staff. Clean location. Great lunch staff: Anthony, Mindy, Chris. Highly recommend!

Great sub! Not the best I've ever had, but definitely good enough to make me come back. Try out the turkey bacon ranch. It's worth it.

We always have great service & good food. We also like the desserts. Sometimes we order online & Go pick up. read more

First of all, our order took about 25 minutes to come out which was very frustrating. Conveniently, the gentlemen behind us who seemed like they worked there got their much larger subs about 10 minutes before the two of us. Then as our food comes up, a frustrated young blonde (no color in hair) talks very loudly about how none of her coworkers are "doing their f#&@ing jobs". First time here and I will never come back to this location. Good food. read more

I won't be going back to this location. We got a to go order and found a very long hair in my sandwich. I called and spoke to the asst manager. Instead of offering my money back for something completely inedible she offered for me to drive back and they would make me another sandwich. I don't think so. After something so unappetizing I wasnt quite feeling like another one. read more

I was hungry and in a hurry, and this place was on the right side of the road, so I stopped to get a sub. There was one other person in the restaurant, waiting for an order. Nevertheless, just to place my order took several minutes, as the man behind the counter was laid-back and had lots of questions. I paid for my sandwich and then I waited....waited....waited....15 minutes later I just couldn't wait any longer and left, no sandwich. I hope someone else enjoyed it. P.S. There's not one vegetarian sandwich that I could see. read more

They were good the first time I tried them. After that the wait times got longer and longer and the food prices are a little much for sandwiches. read more

no one greeted me for online order that wasn't ready, no one was wearing face masked during COVID 19, nasty

I've been going here ever since they closed the one at high street. Definitely several miles further, but turned out to be a much better store. Quality is much better, but the biggest difference is in their staff. The way they answer the phone, take your order, and greet you when you come in is great. One of their staff members named Vincent is in my opinion the reason some stores succeed and some don't. Always has a smile, always friendly, and ensures your meal is accurate and if there is a challenge he makes it right every time. On one if my last visits, I showed up to pick up my families to go order and had forgot my wallet at the office. I said I'd go back and get it, and he told me absolutely not, it's on us tonight. I visited two nights later to pick up food and pay him back for the previous meal and he said it was taken care of. He didn't have to do that, and I certainly didn't expect a free meal, but more than just the meal, it's how he went about it truly made me appreciate how awesome people can be sometimes. I hope he owns that store, and if not I hope he owns one in the future, because that young man is a difference maker and is why a store like that shines above many others. Even if they ever open up one closer to our home I'll go out of my way to go to that location because of their food and more for the experience provided by Vincent and the staff. read more

Clean with good potential, if they could only get orders right. Visited for take out, made it very clear no mayo. Arrived home to discover missing items and mayo on the subs. Should have checked while in the restaurant but it wasn't busy so assumed I'd get what I paid for. Won't return and don't recommend. read more

When you walk in the door they shout at you, which is corny and unnecessary. It is very difficult to figure out what you are going to order with the confusing menus. As a vegetarian, I simply wanted a sandwich with no meat, just veggies and some cheese. If you ask for a cold sandwich they look at you like you're an idiot, so I went ahead and let them toast mine. I drove a few miles home, opened up my sandwich and had a steaming soggy mess. It was a hefty sandwich, but expensive and ultimately inedible. I will never go back, because it will be impossible to order anything with a staff who could care less what you're ordering. What they want, are for people to come in and order your sandwich off the board without any changes. It would be perfect for them if you could just push a button, and a machine could pop out your sandwich. The customer service was amateurish at best, worse, the staff certainly did not make any effort to please me as a customer. I am sticking with Subway, way less money, excellent service, and an average sandwich but light years better than this place. read more