staff was too concerned with getting the place ready to close. and it wasn't even 6pm.

Hello friends, 1st off, be prepared to walk out smelling like you've just put out a 5 alarm fire. But why though? They steam their meats and bread. My suggestion is to turn down the smoke machine about 100 percent. As for the menu, it's not like the other hoggie/sub shops. They don't offer the same amount of toppings which is fine by me. TTFN read more

I got food poisoning from them yesterday. i had the club on a sub along with chips and a drink. Resulted in my throwing up my guts at midnight. I wouldn't recommend until the health dept inspects. read more

This location is horrible. All around horrible customer service, horrible wait times, horrible sandwiches. Someone needs to fix something here. read more

Best meatball sub..light marinara..some on the side...yummmy. the meal for 1 person does tend to be on the high for deli style subs. For now it is my go to shop for my meatball sub. I gave it three stars for the price and because it never fails i always gave to wipe down my table before having a seat. Always crumby and ate on from previous folk. Next time i go back i will get a free pickle bucket for when i donate 2$ dollars to charity! read more

Firehouse Subs - Meatball sub...whats left for the camera to snap anyway! - Sandwiches Near Me - Charlotte, North Carolina

This Was my first time eating firehouse subs and maybe it was this location in general but My sandwich was absolutely disgusting. By the time I got back to my hotel to eat it which was only 3 miles away, the sandwich was so soggy it was like the bread had been soaked in water. I ate a few bites and threw it away. Just those few bites made me so sick that same night. read more

Not a bad Sandwich spot for a quick lunch. I generally don't eat at sub places but we were on the run and and needed a quick bite. I ate the Firehouse Steak and Cheese, I must say it was really yummy. Warm and melty I added some hot sauce, I was happy. My husband got a large meatball sub, he enjoyed it and it was HUGE! It's not the most well kept place in the world but it was good and quick. Just what you need on your lunch at work! read more

Firehouse Subs - Firehouse Steak and Cheese - Sandwiches Near Me - Charlotte, North Carolina

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Just really upset with this location you think they would want to make money. I call at 7:53pm I know they close at 900pm but it was still an hour. They said they stop taking orders at 8. Ok that's fine, but the gentleman on the other line was rude like I was bothering him for doing his job. I work in the service industry you don't speak to people like that. Never going here again. read more

Sat there for 30 minutes. Have 4 employees that one of them might have an idea of what they are doing. 15 people waiting for food and pushing out maybe one sun per 5 minutes. Employees just staring at each other. Need to be under better management read more

Tuesday 09/01/2020 8:53pm. I just want to give a huge thank you to the night crew. Great group of young men, who greated and served us with no attitude or issue as most would when you go somewhere less than 10 mins to closing. Just wanted to say thank you & say that I even felt like my sandwich was better than if I came at a regular time lol. read more

We came in late afternoon, missing both the lunch and dinner crowds. First time eating at a Firehouse Subs, I took a little extra time looking over the menu and options. Fortunately, the employees were patient and courteous the whole time, which was great. We ended up splitting a foot long Engineer sub with turkey, swiss, and mushrooms, chips and drink. Yeesh, the combo ended up to be over $12 which is pricey for a sub sandwich for 1 person, but it was definitely plenty of food for 2. Some additional toppings are free, and they had a host of hot sauces with a few barbecue sauces to customize it even further. I couldn't eat here everyday for lunch but I prefer subs over the more traditional sandwich and soup spots. read more

Over priced, low quality food. I will not be visiting a Firehouse Subs location again as long as there is a Subway or Quizno's close by. Frankly, I'd rather get something from the grocery store deli counter. read more

Always prompt and professional! Great food speedy service! I've been coming here for a while and it's consistently the same quality/

My sandwich was soggy my lettuce was scarce and it was shredded so thin it just made everything wet! a foot long with three thin tomato slices yuck the pastrami was seasoned well but the bread was so gross that all i ate out of the sandwich was the meat and onions? just a waste basically read more

Absolutely love this place. I think it's great that every time you walk in the door everyone on the staff greets you with a "Welcome to Firehouse!" I always get the Club on a Sub, fully involved except for mustard and love how it melts in my mouth when I eat it. Plus you get a pickles on the side with every sandwich and they are always crisp and delicious. read more

Great sub, clean, excellent service. I had a brisket sub which was absolutely delicious. The manager was delivering food, cleaning tables and thanking customers. For a chain, Firehouse never disappoints! read more

Really wet ( but delicious ) sub that I seriously doubt was 450 calories. My god, there was a whole turkey under that bun. Not as clean as I'd like and the staff was entirely put out by us "newbies". Sorry I'm a subway girl and used to pointing and grunting at my veggies. Tasty so I'll give a different location a try again. read more

Firehouse Subs - Sandwiches Near Me - Charlotte, North Carolina

Kicks Subway in the butt, the subs here taste so fresh and the bread is always fresh out of the oven. My favorite part about the place is the hot sauce selection. I am a sucker for hot sauce, and they carry about thirty different brands. It gets pretty crowded here around lunch time, so I would hit it up during the less hectic hours. Their vegetarian sub is delicious. I have heard that there BLT sub is pretty money as well. They don't get enough recognition, but they sure do deserve it. read more

The hot sauces add that extra KICK that differentiates Firehouse Subs from the other subs. Sure they have great meats and the bread is fresh, but the different sauces allow you to dress up the sandwich in different combinations to prevent the inevitable food boredom. My favorite is Gator Hammock... Garlicky mouth-watering goodness. read more

This location gave horrible customer service. Two weeks in a row ordered through grub hub, both weeks did not receive 2 bags of chips that we ordered. Called and spoke to manager about it. Was told they were too busy to put chips in bag or to verify that our order was complete. Called Grub hub they told us that delivery person is not allowed to open the bag to check the order since the bag is sealed. The manager tried to place blame on delivery person and did not even apologize. She did not seem to care at all about the problem. To say they are to busy to check the bag and make sure the order is complete or place responsibility on the delivery person to check or even place the chips in the bag is unacceptable and very poor customer service/management. I sure hope the owner is aware. They have lost a customer and I surely will not be sending any of my friends to this location! read more

Very good sub, good service Plenty of meat, pleasant suprise, first visit. Much better than most competitors read more

I like this location... the people are friendly and they get the food out quickly. Sometimes you just need a delicious Hook & Ladder on warm, crusty bread :-) read more

This place is just as good as any other firehouse subs. I go with the Italian on wheat very solid sub. Not sure about the parking there I had the sandwich dropped off by a friend. read more

Sandwiches are always good here.. I order the turkey, bacon ranch sandwich almost every time. It is my favorite and never disappoints. They have a great selection of chips and I love the coke freestyle machine. So many drink options. read more

Everything about this locations is "okay." The food is good, its usually noisy (especially at lunch), and your food is ready in a timely manner. The seating is a little strange, just because it is so small inside and the line can get a bit long at times. I've had some great sandwiches and these are just okay, everything about this experience was just, okay. read more

Sub was ok, not as good as quiznos, but the old bald guy could not get an order right!! Messed up twice so I just took the sub, then heard a lady complain about tomatoes right after........so, check it out if you want, but Quiznos is better, IMHO. read more

I had the brisket sandwich. It was good. I ordered a combo which was 10$. I paid for 3 people and it was 32$. The food is alright. You can go to Harris teeter and get a footling sub anyway you want for 5$. Never going to firehouse again. read more

It's the Moe's of subs ! They all say welcome to Firehouse when you walk-in, I was there probably a total of 5 minutes and heard it approximately 12 times,it was entertaining really. I went with the Italian which was about $6 for the sandwich sans combo. I thought it was MUCH better than Subway and really enjoyed that it was steamed and not-skimpy ingredient-wise. I will say next time I will go light on italian dressing as I did mayo since it was a bit borderline soggy by the time I was ready to eat (my fault). Overall I'd go back again as it had a lot of flavor for a chain sub-shop. read more

Good subs but they are pricey. They do not skimp on meat that's for sure. Place is loud and could be cleaner but the service is fast, very fast. I ordered at 1145 and had my sub by 1150. Coke mixup machine and a tea machine as well. Wish they had better sides other than chips though, over all its a good sub. read more

This place has the old firehouse theme nice and clean. Very friendly staff seem to live what they are doing. I got the hook and ladder. I forgot they put mayo on it I hate mayo. But I scraped it off and added mustard and hot sauce. It was quite good. I will be back here. I recommend checking this place out. read more

Moved to NC from CT. I wanted to try this place out hoping it was like a deli with fresh meat and bread. Subs tasted just like subway to me, except more expensive. Nothing like a northern deli shop. read more

I keep visiting this locator and always on point! I get the whole wheat smoked turkey sub with double meat; the meat is fresh and the portions are always big for what you pay for.. this is by far my favorite sub place instead of the others... read more

Love this place...we go there at least once a week and the staff is super friendly...they remember what my favorite sub is every time I go in...i def recommend that you treat yourself to a fantastic sub at this fantastic place read more

This place is excellent! Not only do the staff have a great attitude, but every time I go here for my favorite sub, they consistently do a perfect job. These guys really take pride in being able to make the perfect sandwich, I can respect that! read more

I love this firehouse its always clean and the staff are so friendly i got the turkey bacon ranch with banana peppers it was the best sandwich ive had in a long time the staff was more then willing to help me anyway they could read more

I am very disappointed in this establishment. I have literally been going to this Firehouse off and on for almost 2 years the customer service is usually fantastic however just past experience has made it to where I probably will never eat there again I ordered a beef & cheddar brisket they did not put any barbecue sauce so it was basically meat and melted cheese. Mind you this is my lunch break I don't have time to go back and take the sandwich with me in order to get another sandwich that is made the right way I spoke with an employee of course I did not get her name which I probably should have but she told me to just come back in if they were put my name up for a free remake of the same sandwich I go in the manager said there would be no remake of my sandwich without the old sandwich which I threw away he did not even try to remedy the situation that is not good customer service to me and also the food was disgusting read more