Food, service, and atmosphere are great can't remember the sub I had but that doesn't mean it wasn't good. It's been a few years since I've been. read more

Worst customer service ever. Walked in at 8pm with plenty people in the place Greeted with attitude I assume because it's 1hr before close. Got "yep, fine" responses asked for their peppercorn ranch but called it honrycornracnh and he said nope we don't have anything like that Then I looked up the ranch and called it peppercorn and he said "it's nothing special they're just tryna be fancy I guess" got home both subs were completely wrong. Called manager spoke to Kendra she accommodated me subs same order right SAME WORKERS from night prior AGAIN messes up my subs. When called to speak to a manager about it again how rude they were AGAIN I got a man named James and was rude the whole time telling me I'm wrong and they did what they were suppose to but how did they when it's not what I ordered? Ranch on a BLT? Doubled toasted and didn't even toast the bread? DRENCHED my turkey in ranch but he said " that's what the recipe calls for" Unbelievable but believable service here. I worked at a sub shop in SD for 6+ years we have standards. This is embarrassing. read more

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The service and food are awesome. The beef in the French dip was cooked medium rare the way I prefer. Everything tasted great. Can't wait to come back for more. read more

I walked in wanting to try it for the first time, n the worker giving me a stank face and was mopping so I asked if they closed soon and she rudley said no, I was not putting up with it I just walked out fr. BAD ENERGY!! read more

Firehouse Subs - This place - Fast Food Near Me - Fort Wayne, Indiana

Ordered a steak a cheese through post mates and all I got was a loaf of bread. called the stored but no answer this has to be the most ridiculous thing I've seen... lazy and Incompetent people shouldnt be allowed to work in food service. read more

Definitely top in the sub business! Hook & ladder is my goto ! Always gotta stop when I'm in Fort Wayne !

First time Firehouse patron...will definitely be back. I had the Hook and Ladder sub on wheat. The bread was soft and toasted nicely. The sub was piled with meat. The veggies were fresh and applied in an appropriate amount. At Subway you don't near as much meat as Firehouse and Subway piles on the veggies to fill up the bread. My sandwich was very tasty! My wife had the Engineer which she said was also delicious! read more

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The sandwich was soggy veggies I asked for weren't put in. I asked for it to be cut in half and put in two seperate containers that didn't happen. They forgot the cheese I asked for also. But they were having alot of fun hanging out and goofing off . read more

One of the best fire house subs I have ever been to. The food was amazing and the employees were super friendly and nice. The restaurant was clean and well kept, good music and vibes. Definitely a 10/10 read more

A bunch of fireman own this shop. First responders. They got them fireman clothes displayed here with a firehouse theme to it. Hard working fire fighters sticking their necks out in that heat. On the grill they have a nice selection of quality meats that they pack on taller than the next sub shop. I like the Italian sub a great deal. Lots of meat and Italian tasting. They go all out and make the perfect sub. Best sandwich shop out there. Owned by fireman. read more

I had a great experience at firehouse subs on my lunch hour this week! The cashier Evan was courteous and kept the line moving. Brad did an amazing job crafting my sandwich to my customizations. read more

Good hot sandwiches and subs. Definitely recommend if looking for simple and quick bite to eat.

Decided to check out this place after 4 years...It's an average size place so there's plenty of room inside. The workers were friendly and they also explained some of the menu to us. The subs came in variety of sizes - small to large, and had 10 different subs that you can pick from. I had the #9 "hero" sub and it was delicious!!! The sub was really tasty - the honey ham tasted fresh and flavorful! It's definitely not your typical sub. I thought it was going to taste plain but I was wrong. In my opinion, it's definitely better than jimmy johns! A large sub that was so flavorful AND wasn't pricey at all...I'll be back! I would recommend my friends to check out this place. I'm so glad I decided to give it a try again!! read more

Firehouse Subs - "Hero" sub. #9 :) - Fast Food Near Me - Fort Wayne, Indiana

Normally eating here is great. Today was not normal. I ordered a tuna sub with black olives online. The website promised it would be ready for pickup at 11:30. The order was quietly slid onto the counter at 11:55. Does it cost too much to call out a person's name? If you order in-person the DO call your name. They didn't manage to add the requested olives. A regular receipt does not accompany online orders, so I couldn't leave comments on their website. read more

Everytime I order a mobile order they take 25-30 minutes longer than when I ordered it to be picked up by. truly ridiculous... why is there an option to have a pickup time to choose from when they don't have it ready by that time read more

Service was great. Super quick and easy. Sprite was perfect which is hard to find anymore and sandwich was bangin!!

I had a hankerin" (yes, that is a southern term for "desire") for a sub and since I passed a Subway that I couldn't get to because of traffic, I decided to go to the next sub shop I passed. That sub place turned out to be Firehouse Subs. You have to be careful with this location as you may miss the turn in, which we did, and ended up parking in the IHOP parking lot and walking to FS. No worries, I didn't get to go to the gym so I needed the extra walk. The service was excellent. Everyone was pleasant saying hello when we entered and goodbye when we left. Of course, I ordered the veggie sub. I typically do not like grilled veggies on my sub, but since my day was not typical from the start, I decided to try it with the grilled veggies. Surprisingly I liked them. It would not be my first choice, but if I just had to get grilled veggies I would and enjoy them again. read more

We had a good experience and good food today. The service was friendly and our food was tasty (we had a meatball sub, beef & cheddar sub and potato soup). Only down side today was that there were no limes for the cherry limeade. read more

Service was very rude and they couldn't even fill the ice machine, smh, this place use to be a great place to come eat. Food is not what it use to be either read more

Return visit to this location was very satisfactory. Enjoy that they are maintaining a standard and have brought in friendly and professional employees. read more

Meh...got the phillysteak. Added hot sauce, the sub was still bland. Added more hot sauce... (You get the point). The meat is not made fresh to order like you might expect a phillysteak to be. Very clean joint. Staff didn't appear to be awake. Whatever. Will only return of someone begs me. read more

Usually I would give this place a 5 star but not today. Didn't have pepper jack cheese (not super big deal but it's my all time fave cheese) but they literally messed up on 3/4 orders we had. It didn't seem like 2/3 workers knew what they were doing... I'll probably be back but I'm hoping the experience is better, otherwise that will be my last time coming back. EDIT: They messed up on my sandwich AGAIN after telling them 3 times I didn't want lettuce (lettuce makes me veeeeeeryyy sick) then they got attitude. Don't know if I'm going to make that second trip. read more

Good meaty sandwiches, fair prices, nice clean store. The employees all seemed depressed, expressionless, slow moving. Boost the customer service attitude and it will be a five! read more

Great subs and a nice place for kids. With each kids meal they give them a plastic fireman hat. My kid's ate turkey and said they were good. I had the turkey cranberry. It was great. A little more cranberry would of been nice on it but it was nothing to complain about. The price was a little steep all things considered for a sandwich shop. That's why 4 stars. Cost my family of 4 over $35. If price is no issue then it's a good place to check out. read more

Food is bomb! Service was great today. Dip your sandwich in the Firehouse BBQ sauce!! #mindblown

Great place the staff is nice and always helpful the food taste great. The food is always fresh and ready to go have have the food ready to go in like 10 mins read more

Service is definitely hit or miss, but the BBQ beef brisket sandwich is worth a visit, and I love that they have a Coke Freestyle machine. Also, those lemon cookies? Amazing. Prices are a little high, but there are frequently coupons available. read more

Welcome to Firehouse! Love the New York Steamer!

Awesome subs, great chili, fantastic assortment of hot sauces. They have a Coca-Cola Freestyle machine. This will definitely be one of my regular stops when I am in the Fort Wayne area from now on. I got the the number ten combo. It's a smokehouse brisket sub with cheddar and BBQ sauce. Honestly one of the best subs I have ever had. read more

First time I've came here. Way better than subway! I ordered the brisket and cheese. It was very tasty. They also have a Coke freestyle machine here which is always nice. Wish that there was one close to my house now. read more

Came to Firehouse Subs on a wim during lunch hour. I'm so glad I did! I got the #1 Hook and Ladder combo. It was delicious! The friendly staff kept the lines moving and delivered my sandwich to me. I can't wait to go back! read more

Was sitting at a doctor's office and the delivery guy came into the business without shoes on. While I'm sure he wasn't rubbing he's feet up on the food, it's incredibly unprofessional. What other codes are being violated if this is how he behaves when we can see him? This is grossly unacceptable. read more

This is a great place to eat! I had the Italian it was probably the best sub I've ever had. It's kid friendly, they have fire hats for the kids. The staff are extremely nice. My only complaint is that if you want to get your sub quick like Subway or Jimmy Jones this is not the place. It takes a bit to get you sub but is worth the wait. read more

Bad Chinese brought us here! Yummy! Daughter & I shared a Hawaiian deliciousness sandwich and brought steak sub home to hubby. Quick and delicious even the smell was amazing. Will enjoy with family again soon. read more