04.03.25 ABSOLUTELY RIDICULOUS!! Order placed @ 6:19 for two subs! Bill - $38.04! Initially told Dasher would arrive @ 7:19-7:30... that time was pushed back three times! At 7:15, message received that order would arrive at 8:05! Tried to cancel the order; however only able to receive the tip and delivery fees, some $14.04!! Are you kidding me!! Less than 50% of the total order; for wasting my time and money! I could have baked a loaf of bread and cooked a ham! NEVER AGAIN!! Horrible customer service and a waste of time for 2 cold cut sandwiches!! Now, I'm stuck waiting on someone else to pick up the order because I'm not just throwing money away! read more

I really wish I didn't get orders for this establishment as a delivery driver, every time I come in here , the employees either ignore me or make inappropriate jokes about me under their breath because they think I can't hear them. And when they ignore me i have to wait for an order that's already completed.Taking more time out of my schedule. They are paid by the hour. I am paid by the delivery. Quit wasting my time. read more

Came in here again but never changes. Slow / Unfriendly staff / No greetings. If they don't like their jobs, a management shall hire someone new to work for instead of. read more

Messed up the order was charged for 2 reg subs got one small and one reg. Stood in line for over 5 minutes for someone to help I was the only one waiting when I started then line increased almost to the door while I stood there. I was about the place the order online since I was thinking they were not going to help the people in line just work on online orders. read more

This firehouse is not up to par. Do not go during lunch it will take 20 minutes to get your sandwich. They are so slow they went ahead and took out half the tables so there is room for all the people standing and waiting. Poor management! read more

Yum. Everything is soooo good. Even their gluten free bread. I have so many favorites it's hard to decide what to get Friendly staff! read more

I had 3 hungry teenage boys that was craving Firehouse. I've not had in sometime. The staff was nice and friendly. Sandwich got made quickly and we're delicious. Everything was fresh and scrumptious. So much so, I forgot to take photos before we scarfed it down. I look forward to another visit very soon. read more

Firehouse Subs - a half eaten sandwich on a wrapper - Sandwiches Near Me - Hendersonville, Tennessee

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On Sunday my husband son and I all got a sandwich meal. My son's grilled cheese was so burnt and they forgot the rice kripsy! The drink machine was a long wait because they were very busy but my son couldn't eat his meal! the other two sandwiches were wonderful read more

Firehouse Subs - Kids meal- grilled cheese - Sandwiches Near Me - Hendersonville, Tennessee

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I went here on a Sunday afternoon, restaurant was clean, food was great. Negatives were the hot sauce varieties were lacking, normally they have 40 to 50 varieties, this location had 8 and four of them were rate 10/10 on the hot scale, seemed like an oversight from management. Not a huge deal but if that's what your known I should expect a better variety. Very over staffed, 8 employees in the store and 2 customers. Staff was acting up, throwing things, on their phones, filling up drinks and drinking cokes in the service area behind the counter. One employee made a reference to keeping it cold so the customers wouldn't stay long. When I left I looked at the thermostat since it was next to the cash register. It was set on 61 degrees. I feel like the management is not doing their job. Hot sauce not stocked, staff acting up, cold environment and overflowing garbage cans. This store is in a great location and has room to be very successful but it falls on the shoulders of good management. read more

Comparing to PennStation and Jimmy Johns which are all nearby this is the best out of the 3. Loaded with meat. Hot subs are perfectly toasted and the meat and cheese melt perfectly together. They can make any into a salad. You can add pretty much any veggie to the salad at no charge. Yum!!! read more

10/10 would recommend the cajun chicken sub very very very good. amazing service they were kind and made my sub with my preferred instructions kindly, was made very quickly so you can go on a lunch break or just if you need something quick. read more

We have been coming here for 7 years, the subs and service used to be above our expectations. This last visit was terrible. Meat on the subs was all on one side, sandwiches were not hot. My party stood alone for 5 minutes at the register before spoken to. It's Penn station for me from now on... read more

Well I should have known better after walking into Firehouse Subs on Indian Lake at 2 pm to find it filthy on first impression. Everything from food to mud all over the floors. If this was noon I could excuse it better. But the lunch over sometime ago and only two tables occupied with a total of three guests when I walked in. No reason it's not cleaner. The young guy taking my order was inaudible speaking so low behind a mask. His ears must not work well either as he gave me a wheat bread sandwich instead of the white bread I asked for. Then their signature drink cherry limeade was out. Sandwich (steak n cheese) was mostly peppers and onions with very little meat. Plus I hate wheat bread. Entire meal sucked. I haven't been here in several months and it will be longer than that before I go back to this location. read more

Stopped in today, a Tuesday, at lunchtime. After waiting for someone to wait on me for about 5 minutes, someone approached and asked, "Can I help you?" I began to order, but he cut me off and said, "So you know, there's a 25 to 30 minute wait." Meanwhile, it didn't appear that there was any "hustle" happening among the employees. That's 100% unacceptable. The two stars are for telling me and not just taking my order without warning. That being said, I likely will not be back. read more

Was so disappointed in fire house subs! Just moved to the area and I haven't been to a fire house in years... Used to be our favorite sub place. Ordered sandwiches to go. When we got home, we realized the bread was stale and after toasting, very hard. My son's sandwich actually had a hair in it. Although the lady who took our order was friendly, it took about 2 to 3 minutes to even be recognized that we walked into the place. Unfortunately, will not be back! read more

Rude, not welcoming, wouldn't even look at me, bad attitude, and slow. I walked out after standing in a line of 2 people for about 15/20 min. Everybody in there needs more training on how to greet people or they need to be fired........... read more

This review hurts me to write. I believe that Firehouse has the best subs but my experience tonight was unacceptable. Since Crumb opened next door, the parking lot is always packed but thought it wasn't busy and I was looking forward to the smokehouse brisket sub. I walked in and was greeted as usual and asked, "are you here for a pickup order? I answered I needed to order. I stood at the register for several minutes (up to 5 maybe) while 4 people made sandwiches. No one looked my way or said, "we will be with you shortly" It was if I was invisible. Someone walked in after me and they still didn't approach the register so I turned to the guy behind me and said, "good luck with getting waited on" and then I walked out. Just one more Hendersonville restaurant to mark off my list. read more

Located in the shops at Indian Lake, I've never been to one, but Firehouse comes highly recommended. When you walk in there's a great hot sauce bottle collection at the counter. That's really cool, I've not seen that and I looked thru all the bottles until my sandwich arrived. I like variety and this had lots of options from A1 to habanero based options, nice, very nice. They also rank them in order of heat 1-10, 10 being the hottest so that helps to take the guess work out of it. Offering this is a great idea and one that allows you to customize your sub and allows you to change it up every time if you'd like. I got the Italian, plenty of meat and fresh veggies. Overall, a very tasty sub. The staff were all friendly and professional. I'll be back again soon. read more

We ordered a large Firehouse roast beef sub over the phone. Picked it up within 10 minutes of ordering and everything was ready when I picked it up. The subs are so big my wife and I split it and loved it. She commented how good both the roll and beef were. read more

..... Firehouse Subs Rock!! ... The food is so good that it screams ... "Eat Me! Eat Me! also they are adding DIRECTV soon, perfect place for watching the 2012 Olympic ... Do yourself a favor and get Fired Up and check them out, you owe it to yourself ! ... By RR read more

Talking about top of the line customer service, I was blown away! I literally haven't been in one in awhile because I had a bad experience, but on my lunch I decides to give this different location a shot and I'm glad I did. Though they weren't busy, I was immediately greeted by the team with enthusiasm. The guy realized I hadn't been in many times and walked me through the entire menu. The staff was fun, conversational, and really didn't mind helping. Everybody just seemed happy and to be having a good day. After my order, they educated me in the different sauces I was thumbing through.. Giving me advice.. Sharing stories.. It was fun! I got my food.. Amazing... Great serving.. Hot.. An employee even checked in on me whine I was eating.. These guys definitely rectified the bad experience at the other location. Great experience for sure. Thanks guys! I really do appreciate y'all going the extra mile! It's appreciated! (P.S. I did not proofread this, sorry!) read more

Great food but slower service than most Firehouse's I've been to. I wonder if the "now hiring" sign out back has something to do with that. I'll be back. read more

Ordered two subs, they arrived with none of the toppings requested. Both the tuna and turkey sub were just meat and bread not even mayo or the veg I asked for. Hard to imagine getting a turkey hoagie on a roll with nothing else on it at all. This is my second experience with this chain. First was worse but in another state. Won't be a third time.l!! read more

I eat here at least once a week. The food is good and the staff is friendly. I have had consistently good experiences here.

ordered: 12" italian no mayo. the tomatoes are flavorless mush. the italian dressing was some sort of concoction that had a ton of sugar and dijon/mustard seed. it overpowered the entire sandwhich. i could not taste anything else. the bread is sub par, the pickel was limp and slimy, and the cost was rather high for the forgettable experience. the place reminds of of quiznos. and why would you put a chip rack right smack dab in the middle of the walkway? being cramped like that as i was trying to figure out what i wanted... made me feel out of place and uncomfortable. if you want great food for ten bucks, go to qdoba a block down the road. read more

Amazing subs!!! The service is great. They are super nice. Recommend the Hook and Ladder and the meatball sub is out of this world!!!

My first time here had an Alice in Wonderland feel. The medium drink was huge, the straws were too short, and the sub looked tiny. It was 8 inches, but skinnier than most. And cheaper. I had the Steamer sub, and it was delicious. Tasty, tender meat, crunchy roll, heated perfectly. And great service. read more

Went there today, and it took 30 minutes to be two sandwiches! I could have had a steak dinner for as long as that took. Saw other unhappy people getting upset about how long they were taking. It's a sandwich, why in the world should I have to wait 30 minutes??? Talked to three people about it, including the manager and all just said they were understaffed. No refund, dessert, comp or anything was offered. If they were running that far behind why don't they tell you that before you place your order? Oh, and I was there and placed my order at 10:53am. That is the last time I will ever go back there. read more

Our favorite sub place. Huge subs and they actually put a lot of meat and stuff on the sub unlike subway who barely puts anything on their subs. My fav sub at firehouse is the brisket! Yummmmmmm the bread is yummy and toasted and they have a drink machine with so many options of flavors. Customer service is excellence. The only negative is the price but we think it's worth it read more

Decent sandwich shop located near a few parks and the mall. Their food consist of steamed sandwiches. If you are looking for toasted subs there are none here. They do have a small selection of cold sandwiches but it is not a very vast menu. If you are looking for a really good sandwich in hendersonville I would give Sax Deli a shot before this chain read more

Firehouse subs is one of our favorite sandwich shops but this one is utterly disgusting! There wasn't a clean table in the place not to mention there were about 6 people in the entire restaurant! We came in because we wanted the brisket sandwich which was SOLD OUT, who advertises and doesn't have enough supply for the demand? Very disappointed!! read more

Horrible experience! A bunch of kids with absolutely no customer service skills and no adult management anywhere. The order is ALWAYS wrong and these kids simply do not care. read more

Been there twice now. Italian is good. Steak and cheese is good, but needs double the meat. Service is pretty good, not as fast as other sub shops, but that is ok as the food is twice as good. It also has a very cool soda machine where you can mix different flavors with popular Coke brands. Huge selection of hot sauces too! read more

Not the best Firehouse Subs but still a good one! Sandwiches are still as great as any other location. Still friendly people.

So fresh and hot sub, made to order on soft bread...we brought my brother in law, who flew in from New York to visit and is a fireman....totally enjoyed the food and friendly atmosphere. What a great family and fireman friendly place. read more

My husband and I really like Firehouse Subs. We've been to the one on Thompson Lane and the one in Hermitage. Both have great food and service. We were super excited about getting one in Hendersonville. Granted it's only been open a few weeks. But, they are going to have to do better than the service we got last night. We walked in at 8:00 pm and ordered. There was one person who ordered before us and three that ordered after. 15 minutes later, we were literally the only people left in there and still had not received our food. There were four people behind the counter. It took everything I had not to get grumpy with them. And, they never said "sorry for the wait" or anything like that. If the place had been busy, I could understand. But, it wasn't. They also skimped on the sandwich in my opinion. Mine was all lettuce and bread and not at all the way the other locations do it. Hendersonville is a competitive sandwich market. We have Jimmy Johns, Jersey Mikes, and Subway all within a mile of each other. If they want to take a share of that market, improvement needs to come sooner rather than later. read more

We usually enjoy this chain. First time at this location. Arrived at 7:45PM and finally got our food at 8:30, and the place was not busy. I ordered the steamer which is corned beef and pastrami. Was told they were out of pastrami, they could slice some for me but it would take an additional 20 minutes. They had 5 workers doing what I don't know. We will go back to our branch in Goodlettsville. read more

Placed an online order about a month ago and when I went to pick up my order was completely IGNORED by two of the girls that were simply standing behind the counter. EVENTUALLY, the girl from the register came to assist me. WORST CUSTOMER SERVICE AT THIS INDIAN LAKE LOCATION!!! Haven't been back since; went out of my way to the goodlettsville location for better customer service! read more

Everyone raves about how good this place is, so we decided to try it. Looked at the menu and decided to get the new sub with pulled pork and coleslaw, and of course they didn't have the supplies for it. So I settled on another sub. Overall both subs we got, Italian and Club were tasteless, soggy, and uninspired. We also got a kids meal and opted for the rice crispy treat, and got a very small 100 calorie package. Overall a very disappointing experience. Lastly, the chip rack is in a ridiculous location. I will not be back! read more

I love this place. Great food and always a great hello. Thank you for keeping it clean and fast. My son loves the flavors of the coke.