Places wasn't that busy but took forever to get the food. The sandwiches were okay. Not very impressed by the taste either. They messed up on one or the sandwiches and used wheat bread which wasn't a good choice for bread. I can honestly say the pickle was the best part overall read more

Firehouse Subs - Italian - Fast Food Near Me - Kansas City, Missouri

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I had the smallNew York steamer and a cup of chili. It was perfect on the chilly afternoon!! Service was quick and friendly.. I don't remember the name of the young lady that helped me but she had dark hair tattoos and piercings. She was sweet as pie a full of happy energy. I will definitely go back. read more

Firehouse Subs - Chili - Fast Food Near Me - Kansas City, Missouri

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If Firehouse Subs had a location with better visibility, I'm sure that my 5 visits in the past 7 years would be at least triple that amount. With being tucked away in the back of Antioch Crossing, I forget that they are there when thinking about fast food options in the neighborhood. My go to when I do go has been the BBQ beef and cheddar brisket. A solid bbq option for a fast food chain. Today I went for the pastrami and provolone, very few places offer pastrami as an option, especially fast food. Again, a solid option, with flavorful meat (miles ahead of Subway) and fresh toppings of choice. read more

Firehouse Subs - Medium Pastrami - Fast Food Near Me - Kansas City, Missouri

Walked in to order about ten till nine. Thought they were open till nine. They asked me if they could help me and told them what I wanted,and they said they were not serving customers any more tonight. I said, I thought you were open till nine. One worker said we are till ten. So kind of confused on that one. Really like the food . Think I will not go back to Thais location. The help is is not very helpful or friendly. read more

Yassss the New Yorker if you can't be in New York and get some incredible pastrami definitely try this it is worth it!!

My sandwich was fine but the way the manager treated and spoke to her team was not. Disgusting excuse of a leader. 3/21 at 1239. Pls find the time to counsel this person or remove her from a leadership position. My toddler has better communication skills than this women. Do better firehouse. Degrading and completely inappropriate interactions with subordinates. I was appalled. And in front of customers during the lunch hour. read more

Don't ask for more napkins bc 2 per meal is the limit. I learned that after asking for more since I was eating on the go. The employee, who would not provide her name said people waste them and they have to pay for them. I was confused bc I had just paid for my meals. I like Firehouse, but recommend visiting other locations. read more

Firehouse Subs - Don't ask for more napkins bc 2 per meal is the limit, even if you're eating on the go. - Fast Food Near Me - Kansas City, Missouri

Me and my boyfriend came in and ordered a large meatball sub to share. The person taking our order didn't know how to do a few things on the system but the other worker was happy to help so it was no worry. The workers were very nice, had great customer service. Even thanked us for our patience when we were walking out the door. On top of that the food was delicious. read more

No one in the place and they said I had to wait 30min to get a sandwich at noon on a Tuesday. What kind of service is that.

Delivery driver couldn't find my address so I never got my food after being charged for it

Walked in. Employee sitting at a table scrolling his phone, only quickly glances at us. We are never acknowledged. 3 minutes later he gets up and walked into the back. We are standing at the counter for another 6 minutes. No one came back out. No wonder no customers were there. We leave. As we drove away, I see him smoking behind the building. read more

Great food at a great price and the best sweet tea around love they have a loyalty program plus getting a free sub every birthday is a huge plus best subs in town read more

I came here with my coworker around 12pm. The parking was limited but we still found a spot. There were a bunch of people here but plenty of tables left. The menu was large with pictures of each sandwich so it helped with deciding what to order. A lot of the sandwiches sounded good to me and couldn't decide what to order until my coworker suggested something. I ordered #10 Smokehouse Beef & Cheddar Brisket ($9.58 for a medium combo) and my coworker ordered #2 Firehouse Meatball ($8.48 for a medium combo) with pepperoni. We both made our subs a large (foot long) which was $2.50 more. The staff were nice and friendly. Our food came out fairly quickly to our table. We both split our subs so we could try both. The Smokehouse Beef & Cheddar Brisket sub was tasty and definitely would taste better with some hot sauce in my opinion. The Firehouse Meatball sub was delicious especially with the pepperoni on top. It was almost like eating a pizza with some ingredients missing. I would order either of those again but would try other things as well since there was a lot of choices on the menu. Good subs and I would probably come back with my coworkers. read more

Firehouse Subs - #2 Firehouse Meatball - Fast Food Near Me - Kansas City, Missouri

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Services kind of slow but they have a sandwich. They're called the engineer that is delicious.

Very disappointing customer service today. The cashier acted as if we were disturbing her and what she was doing, by us having to place our order. We were the only customers in the store! Seems like they were all more concerned about their gossiping talking about people that they were good customer service. When we picked up our bag from the counter after they called our name, we said thank you, but they were still too busy talking to even acknowledge us. read more

Great customer service. The staff was enthusiastic and got my order out quick. Although they don't have any vegetarian subs on the menu, they actually have a vegetarian sandwich that comes with 3 different cheeses. The place was clean and I love that they have a large variety of hot sauces. I'd like for them to have veggie subs and meatless salad on the menu. read more

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What happened to this place? Dirty, empty boxes sitting everywhere, trash full and 2 employees not wearing a mask. When I asked them why, I got a dead eyed look. read more

Ordered my food at 10:45, arrived at 11:15 where they told me they just started making it, by 11:40 I asked if it was ready. Apparently, it had been sitting there for 20 minutes and nobody informed me. Food was cold, they apologized and it took another 5 minutes to retrieve sauce container covered in sauce. They offered napkins, but I figured that'd take another 10 minutes to get. If it was busy, I'd understand. But, I was the only one when I walked in. read more

Ordered a couple sandwiches for takeout. Very good! Order was correct! I will be getting double toasted next time!

The" BEST" I've ever had.Subway and is ll other sandwich places have Nothing on Firehouse subs will be my go to for now on. :)

Stay away if if you're looking for places that follow basic mask mandates...this was for the people handling the food as well as customers coming and going who weren't wearing masks in the short amount of time I was waiting for my sandwich. Mask required sign right on the door. Won't go back. If read more

Just picked up two subs from this Firehouse location, and the place was spotless! I could immediately tell that the associates/staff are paying careful attention to detail to ensure customers feel safe ordering takeout during this time. Thank you! read more

Myself and my wife went there for a late dinner sandwich Friday nite the appearance of the restaurant was terrible trash on floors one trash can disabled we ordered a sandwich and soup and waited over 25 minutes for it and then was a awful sandwich that you could tell was made with no regard for quality. The meat was stuffed in the middle of the roll with more than half with no meat. The place was being ran by teenagers with clearly not food service on their mind. Won't be back it's a waste of time read more

My hubby was very happy to find this location. A nice change from the typical sub shops. Offers a large selection of subs (hot/cold) and a pretty impressive selection of hot sauces. Beware--they do have a standard way of dressing their subs, so be specific when you order outside of their standard. Bonus: Free fire hats for the kids. read more

Unfortunately Firehouse subs does not think the mask mandate applies to them. Several people behind the counter handling food did not wear mask. No one wants to wear a mask but we all need to do our part to get through this. read more

This location is 3 months along , very good sandwiches . At reasonable prices 9 inch sandwich with choice of chips and what they call a med drink , but I call huge ! It was $9.45 including tax but sight up for mobile texts I got a free 9 inch sandwich text coupon ! Great deal I'm coming back soon read more

Firehouse Subs - Free sandwich from text club - Fast Food Near Me - Kansas City, Missouri

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If you plan on getting food at this location call ahead .we arrived to get food and were told by the employee there were a lot of online orders ahead of ours. We were the only people in the place .But online takes presedense.Took 20 minutes to get food with no customers there ahead of us . read more

We were not greeted when we arrived. Not even when we walked up to cashier. There were 14 people (6 parties) of people before us that were also waiting for their food before us. We placed our order at 8:05pm. It is currently 8:30 and nothing has been said to us in regards to a wait or apology. There is 1 girl making sandwiches who keeps coming out to talk to one family in particular and there is a red head boy cashiering who is leaning all over the cups not helping and another guy with a man bun just standing behind the counter not doing anything. The last few times coming in, there were a few older ladies who were working and they were on top of their game and were lovely. Since coming in, 2 people who have come in AFTER us, have received their food and walked out. Will not be returning. Ps. We are still waiting for our food!!! Update : it took 40 min to receive food. No apology given and when we asked the girl if the guys behind the counter were helping. She replied with 'he is trying'. Horrible. No apologies given. read more

Stoned employees. Ordered side salad no forks. Workers didn't seem to care. They knew they had no forks still sold me a salad

I just want to say that this was the best Firehouse experience I've ever had. The crew were polite and courteous. Despite having to work on Labor day, which is seven levels of wrong, they were in good spirits and made a fantastic set of sandwiches for my wife and I. They were a fun crew, but not unreasonably fun. Keep fighting the good fight! read more

Customer service was fantastic! "Welcome to firehouse" was said to every guest who came through the door. Food was great. I loved the sauce bar. We got 2 medium Italian subs, a bag of chips, and a medium drink. This was my first time to any firehouse subs location. I was impressed. I'll be back for sure. read more

Firehouse Subs - Sauce bar! From mild to wild you will find a sauce that fits you. - Fast Food Near Me - Kansas City, Missouri

I would give 0 stars if possible. The manager in there was the worst person I've ever encountered in a restaurant. I simply asked to be told any extras they offer for their sandwich and was told by her that she can't tell me what they offer, I have to know what I want. The guy on the register was nice and read me back what they offer as extras on sandwiches until he was cut off by her. "We don't have the time to explain to you everything". I kindly said, "You guys took the page with extras off and I cannot remember exactly what was on it". I must have said something she didn't like because man did she go off. We were walking out without even finishing our order because we literally couldn't order. What kind of manager shuts down a customer like that? God forbid to even mention their restaurant revolves around firefighters and the person I was with was one. How ironic. Puts a sour taste in my mouth. Not to mention on the way out I mentioned how it was the worst customer service ever and a few other people in the restaurant had mentioned how it's the worst they've ever experience as well. Someone definitely doesn't need to quit there day job! read more

Really enjoy firehouse. Have been here several times and have tried many other locations as well, have never had anything of questionable quality. read more

I reached out regarding a visit. The owner contacted me, asked if he could make it right, offered credit with the opportunity for me to use his business in the future. I order daily for work from 10-60 people depending on the day. I never received any credit. I let him know this just in case something happened. apparently something did happen. He was very apologetic and assured me he "would get it taken care of in short order".. I don't know what "short order" means to him... but that was 3/1/22 the original visit was first part of February. I just ordered over $550 for lunch today somewhere else. If you go here and customer service is less than you'd like, just remember leadership starts from the top. The people working may even tell you they don't have time to make your food, and you may hear them talking to one another about how they haven't had a smoke break, and they are about to snap, or maybe you will hear them say they will make the sandwich equal to what they are paid for doing it. Whatever that means.. read more

Our volleyball team placed an order with this location with Kim, their manager. We talked through the week about order and delivery plans - Kim was INCREDIBLE. I honestly have never received such amazing service from a manager. She was in constant contact with us throughout the day and ensured delivery was on time and perfect. We are back in Kansas City in April and I've already put this Firehouse on my agenda! Best Firehouse EVER!!!! read more

Always fast friendly service and great food. Way better than Subway. I really should branch out and try something new but absolutely love the cheese steak. read more

The subs here are very tasty. So basically I'm a fan. However, they are also a bit on the pricey side. Unfortunately, that means I likely won't be visiting often, favoring something more cost effective instead. But I'll still go for perhaps a special occasion or if I happen to be feeling "wealthy" on a particular day. ;) read more

The subs are great from this place. Staff is super friendly too. I eat here about twice a month. Give it a try!

Picked up a sandwich yesterday to take to the Royals game. Not only did they cut the sandwich in half as we asked, they also put each half in a separate paper container. Made eating in the car Much easier! Great service, the sandwich was ready before I even had a chance to sit down and wait. My only disappointment was learning they no longer have the cranberry sandwich :( read more

Great food as always but customer service stinks at this location. I watched a young cashier argue with customers about an app error when the customers tried to apply their points to their order. The customers left stating they wouldn't return. After they left the employees discussed the incident in front of other customers. Not professional at all and will make me think twice about returning to this location. Losing customers over an app error, really!? Staff needs to be able to make a common sense judgement and at least be able to handle disputes diplomatically. read more