This was my first time trying Jersey Mike's, and I was pleasantly surprised! I got the Club Sub on gluten-free bread, and honestly, the bread was actually good--which says a lot. As a gluten-free girlie, I'm always craving sandwiches but rarely find ones that hit the spot. Now I finally have a go-to place! I originally wanted to order online, but since I didn't want ham and the app only lets you add meats (not remove them), we went inside to order. The customer service left a lot to be desired. The staff seemed to be mostly high school kids, and one of them asked what we wanted, then seconds later started talking to a coworker and completely ignored us. We ended up having to give our order three times. At one point, a different employee asked if a sandwich already being made was mine. I asked if it was on gluten-free bread, and when he said no, I told him it wasn't mine and had to re-order again. There also seemed to be confusion about removing ham and just replacing it with extra turkey. My boyfriend had a similar experience ordering his sandwich. Despite the chaotic ordering experience, the sandwich was delicious, and I'll definitely be back. Next time, I'll probably just order ahead and remove the ham myself to save the hassle. read more

Jersey Mike's Subs - #8 Club Sub gluten free bread - Fast Food Near Me - Lee's Summit, Missouri

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Very bad service. Previously had a bad experience with getting our order in person, this time we are trying online. Ordered online. Estimated 6:00 Waited 5 mins, came inside told them our order. Walk in comes in. 10 minutes later. Walk in comes out. Its now 6:00. 9 minutes later / 6:09. Food is ready. 20 minutes of waiting inside when it isn't even busy is beyond bad service read more

got a # 9. The wheat bread was not good and tasted stale (like really not good). The 'veggies' were also surprisingly stale and i still have an upset stomach. From a two meat bland sandwich??? The guy didn't put on the mayo, which made it even more dry. Used to eat at the one in Raytown once per week; much much better there and 'back then'. Russ read more

The paper from the chicken block was in my sandwich throughout the entire thing. $20 sandwich was inedible due to the giant chunks of paper. That is a piece of the paper I pulled out of my sandwich. My wife took a bite and pulled more pieces of the paper out of her mouth. read more

Jersey Mike's Subs - Paper from my #42 Chipotle Chicken Cheese Steak sandwich I pulled out of it. - Fast Food Near Me - Lee's Summit, Missouri

I go to Jersey Mikes wherever I go when we are traveling. Great sandwiches, fresh ingredients and great service. Best east coast subs around! read more

The food's pretty decent, but it'll take 30m to get a cold sandwich. It's 2:05p on a Sunday; lots of online orders, I guess. I've been in line for 15 minutes. I'm still 10 minutes out from ordering. I just wish they had a facility and staff that could reasonably handle the volume. That's part of why I don't come here much anymore. read more

Tucked in one of our open-air shopping centers, this place is easy to get into and out of. Convenience is outstanding. Jersey Mikes is my favorite sub shop in the area, and we have all of the national sub chains close to us. This location is super clean and smells fresh. That is important to me. We like to preorder, walk in, pick our food up, and quickly walk out. The order is always correct and ready to go, as promised. They also have happy people working here. Add a good rewards program, which is undoubtedly a go-to place on game day. read more

This location prioritizes in-person orders over all mobile orders. I ordered my sandwich at 12:24pm and received an email saying it was ready for pickup at 12:39pm. The time is now 1:16pm, I've been waiting inside the restaurant for 35 minutes now and still don't think they've started making my sandwich yet. Don't get me wrong, the food usually tastes great but holy hell, I would have ordered elsewhere if I knew I was going to waste my 30 minute lunch break. read more

This location is routinely under-staffed and swamped with online orders. Delays of 10 to 20 minutes beyond the expected pickup time are common. They need to either hire more workers or limit the number of online orders they will accept. read more

You know after awhile it seems there's not much difference in sandwich delivery... Cold cuts on long bread with mayo and lettuce and pickles and chips. The other day they had a deal so we ordered from here... We've been here before and at other locations. I ordered a steak sandwich and my wife got a chicken one. Gotta tell you it was darn good. Bread was fresh. Toppings were done right. Delivery was fast. So yeah a cut above. Next time I'm thinking deli cooks cuts.... My mind is gonna say... Remember how much you really liked that one last time?? We should get another one!! read more

We need 20 minutes for a hot sandwich and they still messed it up so I got a sandwich that I didn't really want

I have heard a lot of great things about Jersey Mikes. But, like a lot of places that seem to get good word of mouth, it's just overrated. I guess most people are fine with mediocre. Because this place is just that-mediocre. I won't name places I like better, but I figured why not try some place new today? Well, I wish I had gone to a place that I already knew never let me down. Because first time through the door, it let me down. The sandwich I got really didn't have any taste to it at all. Mediocre options for toppings, mediocre options at the soda fountain, mediocre options for chips. There are other places that never let me down. I will continue to go to those places, they are always great. I don't know why so many people go to this sandwich shop. It's ok but not that great. Absolutely could be better. read more

I was scrolling on yelp and noticed the rating wasn't very high for Jersey Mikes and I am so confused why. I am a regular at this location, a minimum once a week I come here. Everyone that works here is hard working and very friendly. I have never had a bad experience at this location. Even when it is packed at lunch they take great care of their customers no matter if I go in and order or order online, my sandwich is always made the right way and my sauces are on the side the way I ask. I know everyone has different experiences but I didn't appreciate the Jersey Mikes slander lol so I had to leave my review. 10/10 always recommended Jersey Mikes to everyone I know. read more

We order from this location a lot it's always delicious and fast! Service is great and attentive. Always tastes fresh.

Stopped by the lees summit location Sunday. This location seemed clean and the staff was nice, but the order took a very long time and when it was served my husband's sub unfortunately wrong and missing the chipotle mayo, my Philly cheese sandwich was missing a lot of the meat and had a lot of bun. We generally love the sandwiches so I'm sure we'll try it again! But we hope it is a better experience read more

I was excited to try this place out,since I have never been to Jersey Mike's before, and growing up on the East Coast I had certain expectations. I really like that they slice the meat and chesse when you order, but not thrilled that all were cut on same slicer..not good for vegetarians. The next issue was that I asked if I could get only 2 meats on my sandwich and was told no they do not modify anything. I tried a cheesesteak but was not given the option for bread and they served on rosemary bread..not the best choice. They were busy and definitely not friendly. Overall I would rather spend almost 30 dollars at another resturant that is actually friendly and has a place to actually sit and eat out. read more

I called in an order, probably a few now, months ago and Jersey Mike's almost always comes through when I need them! They (Haley & Logan) made me the best dinner I'd had in awhile. I'd like to thank both of 'em. We (my disabled sister & I) are pretty much livin' in the dark ages, compared to most others, that's why I called to make sure JM's still had some of their awesome wheat bread available for our kinda late night sandwich. Haley assured me they had some and happily took my order over the phone. Was stopping nearby, both (Logan & Haley) were very accommodating, pleasant & made an excellent sandwich, which made for a convenient meal that we really appreciated and enjoyed. A belated & big thank you, Jersey Mike's Staff! U R an A1 Sub Above!! ;-) read more

Best subs out there! The original Italian is the closest thing to an East Coast Italian sandwich that I've found in the Midwest. Fast and friendly service! read more

Ordered a sandwich on the app told it would be ready at 12:37...was 12:59 before I finally got my sandwich. 3 ladies doing their best to keep up and 2 others just standing around. Do better or change your pick up times. read more

We always love the steak subs here. Honestly we call them in. They do huge business and that is the best thing to do. I like the big kahuna. It has the works. My husband won't do mushrooms so he goes for something more basic. We have never got a bad sandwich. read more

Came in was ignored, asked someone that was cleaning the difference between two very similar combos they stated one was chicken and one was steak stated the steak sounded awesome with a drink. Waited and waited they kept cleaning 4 people working no one taking orders only 2 other customers there. Went to deli across the street had great service and great meal. So yeah go to McCallisters. read more

They were a five until they stopped making their meatball sub. I loved it. A bit too expensive. $10.07 for a barely 6 inch turkey sandwich. read more

I've only been to the Lee's Summit location. Absolutely the best subs ever. Staff is always friendly. New management is doing a great job.

DONT ORDER HERE. I have ordered here multiple times in the last 6 months. This store went from a respectable establishment, to an embarrassment. I honestly don't know how they have 4 stars. They stopped their donation day without notice. They never have bacon cooked (I order the supreme which has bacon). I've ordered online multiple times and received a sandwich without bacon, and never received a notice of them being out of bacon. So much to where I won't order online because I know they wont get it right. I've tried calling corporate and no one will respond. This store is an embarrassment to jersey mikes. The Blue springs store has never had this problem, ever. The ratings need changed cause this store is terrible. I recommend you go to blue springs over the lees summit, that way you get good service and food. read more

I'd say it is a notch above subway. The staff was friendly when I walked in. Regular sized Sandwich around $7.50. Still think Quiznos produces a better sandwich. read more

Jersey Mike's Subs - Hot pastrami with Swiss cheese on wheat bread - Fast Food Near Me - Lee's Summit, Missouri

Sat there for an hour waiting for food. Never order online from this place ever. While waiting I went up 2 different times to see if it was ready, then when it was done, they sat the food on a shelf for another 15 minutes before calling our name. The place is a joke read more

It's been a year since I made my initial 5 point review. My score hasn't changed but I wanted to add some things. This Lee's Summit location is massively better than the Blue Springs location. The workers are way more friendly and the store is exponentially cleaner! I am never disappointed with the food I get here. Their Philly Cheesesteak rivals anyone in the area as far as I am concerned. I just want to express how great the service and store are. read more

Wow! This one rocks. At least 5 employees working during dinner. Fast and delicious. Why can't they all be like this one? read more

Fast and delicious? Great service? Where did you all go? Did you get paid to review this place? Go to McAllisters or Jimmy Johns. The food, both cold and hot sandwiches are not good quality at all. I really REALLY wanted to like this place too. :( They only have chips as a side, like Jimmy Johns. But if I had to go somewhere for a sandwich I'd highly recommend Jimmy John or McAllisters. This place is a joke, rude service as well. They didn't even explain what a rewards card was just kept asking for it, but we don't have one! What rewards card do you mean? Go somewhere else for a sandwich, even subway is better and customizable. read more

This place of course the food is amazing and we don't have to talk about that but the customer service was amazing. There were about 6 younger women and men working. They were all very PROFESSIONAL and proud to be working there. They had a smile on their face the entire time. Wish we had more young adults that knew how to act this way! Thanks for the great customer service. read more

Jersey mikes can be beautifully summed up by this: quality quality and more quality. Food: 5/5 From the bread to the lettuce, I've never gotten a sandwhich here that didn't blow me away with how tasty it was. I've thought this time and time again, the order in which the ingredient are stacked in the sandwhich carry just as much importance as the intrinsic quality. The juice (oil and vinegar) is perfectly balanced in its mixture and meshes just so much better than what you'd get at subway or other submarine sandwhich shops. Am crossing my fingers that this tradition in sandwhich making never changes at JMs because they do it perfectly. I wouldn't even put jimmy joins or subway on the same playing field as Jersey Mikes. Service: 4/5 I've had more good encounters than bad ones but I will say the bad encounters aren't that terrible. It's just that typical "I'm doing this to pay the bills" mentality that always rubs me the wrong way. Oppositely, the good encounters are great, they do a great job always acknowledging their customers. Final thoughts: if you want to know how a sandwhich should taste, this is the place to go. read more

This is the epitome of what an sub sandwich should be! Once you eat here. You'll never eat garbage like subway again.

Used to be a huge fan of this place and now it is no longer worth going too. Went from crushing all expectations to now giving the least amount of meat and toppings as possible. read more

Excellent service and fantastic subs. I had a problem ordering through the app. My card was charged, but there was no record of my order. I contacted corporate, and they emailed me a copy of my ticket. I called the manager of the Lee's Summit store, Mike, and he promptly refunded my card. You don't find this level of service any more. Thanks Mike. read more

My husband and I agree, the worst sub sandwich place we have eaten at at. It is expensive with cheap ingredients. Your choice of lettuce, white bread, mayonaise oil and vinegar. It is hard to ask questions as the place is very noisy and hard to hear as you are being shoved through like a herd of cows. The meat has no flavor. I ended up loading mine with salt and pepper. We had to ask them to wipe down a table for us to eat at. I normally don't give bad reviews but felt this one was needed. read more

Been a Jersey Mikes fan for over 20 years. I'm super happy to see them come to Kansas City market. Hands down the best bread of any of the sub shops around. Great variety of hot and cold subs as well as wraps. Deli style meats and cheeses sliced to order. Hot subs cooked to order. Choose your toppings (I like Mike's way and add mayo). Staff very friendly. Service is quick. This is an awesome sub chain! read more

Every time I come here the employees have smiles on their faces and you can tell they enjoy their product! Food is great, manager is a very attentive person! Couldn't ask for a better experience. Food is on point! Best Italian in the city hands down! read more

I don't know what any other sandwiches except the phillys taste like because they are so good. The flavor is spot on, the portion size is just right. the fries are good to. Be careful with the sauces on the table. The tops can get clogged and if you force it out I may splash all over the place. read more

There are many sub & sandwich shop options in the area. Don't overlook Jersey Mike's thinking it is like the rest. Their Philly Cheesesteak rivals any in the metro! read more

Um... is it a cheesesteak or cheese sandwich. Where's the flavor? I like Pepperjack much better.