I love a Good Sandwich and the sandwiches here are phenomenal, not only are the delicious but the atmosphere is very good. I have been to multiple locations and all of them are Very Clean and the staff are all very professional. My favorite sandwich is the Italian, the bred is always fresh and so are all of the ingredients. If you want a Great Sandwich this is the place to go. read more

While we were parked right in front of the store, we ordered Firehouse subs on DoorDash for pickup at 9:23 pm tonight. The app said orders accepted until 9:30. As soon as we placed the order, our card was charged and then our order was immediately canceled. We watched a kid walk over and lock the door. I called the number and a kid answered saying "hello". I asked if this was Firehouse Suns and he said "yeah yeah yeah, why?". I explained to him what happened and he said he wasn't the manager. He was talking over me and very rude. Firehouse, do better with your staffing and training. Bring back common courtesy and stop trying to close early! read more

Friendly sandwich shop for a quick and easy meal. I've always ordered the Hook and Ladder sub, and each time it's been delicious! The service has always been friendly the few times I've stopped in. The restaurant is casual, and pretty clean each time I've venture in. read more

I've always liked the meatball sub. I wanted to try the pepperoni pizza meatball sub and it's just as good! Came before the lunch rush so I was in and out. read more

Firehouse Subs - a picture of a fireman's badge display - Sandwiches Near Me - Murphy, Texas

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Sub was delicious but the worker taking our order seemed mad as hell before we even ordered, and once we did order, she made a mistake and we had to correct it, which seemingly made her even angrier. Felt like I was getting glared at after that. God that sub was good though. read more

Great subs, always friendly service, and made fresh to order. The restaurant is always clean.

I've become a big fan of Firehouse and I love a good hot sub. My go-to is the Hero sub. Always hits the spot and fills me up when needed (I get the large size, don't judge). Not a whole lot to say other than the service is always friendly and the food is always on point. It's a fast sub place so set your expectations accordingly, but I prefer this over most if not all of the others that are similar. Also i think some portion of the cost goes to support firefighters, which is neat. If you haven't been, give it a shot. I'll be returning. read more

Worst service in Murphy. Doesn't matter what time of day you go in, employees are always rude and show little hospitality. read more

Firehouse Subs - the front of the building - Sandwiches Near Me - Murphy, Texas

Food taste ok. Packaging was a little sloppy on the outside of the containers. Employees did not wear masks while preparing orders and talking to patrons. NOT TAKING COVID19 seriously. My meatball sub was extra crispy on the bottom. I don't remember selecting burnt to a crisp. However, I don't recommend it. Sad. read more

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Tried the spicy Cajun chicken sub - it was tasty and healthy. Prices are reasonable too.

This location is absolutely amazing. Given all that is happening with COVID-19, they are taking additional precautions. It was fairly busy but that did not stop them from providing great customer service to everyone. The location was large enough to be more than 6 ft apart. Hannah is the store owner and you could tell by the way she jumped right in to help her staff to ensure all flowed well and the interactions she had with me as a customer. read more

I get such inconsistent service here. I've ordered once and had great service, I order two week ago and got a sandwich that had 5 items I ordered left off, even things that CAME with the sandwich. I ordered last week and it was perfect. I order tonight and I get a sandwich with onions and lettuce ONLY. I order the exact same thing every time so it's ridiculous. I always have it delivered so it's a crap shoot when it gets here if it's going to be right. It has to be teenagers because if I order in the day, that's when it's correct. If I order at night it's trash. I am so angry because this stuff is not cheap. Not to mention, I'm hungry!!! read more

I've been going to this Firehouse Subs for the past yeah and a half and I have never had a bad experience. The staff is super friendly, attentive, and helpful. I love the steamed meats, the subs always taste delicious, and the restaurant is clean. The only complaint I've had is that their sweet tea is not always the best. read more

I have been coming to this Firehouse basically since they opened. I have had no problems until the last few times when they have gotten my order wrong. Now I have let it go the first three times but then the last time when they got it wrong I made a comment and the manager called me and offered to remake my order or offer a refund, I went with the refund option. At the time the manager(Carlos) mentioned it should show in my account in about 30 minutes which was perfectly okay I was just happy they were very responsive and helpful so I went about my way. Three days later no refund in my account so I called to just let them know and was told to come back in store and try again so I came back the next day and re-tried the refund, 9 days later still no refund so I went back and complained and say okay I still haven't received my refund he said give it one more week it could just be taking awhile so I waited and waited and got nothing. I returned to the store today 3/14 and instead of a refund I asked if they could remake my order and the employee told me that was not possible " He wasn't allowed to re-make orders " I asked to speak to the manager and they said there wasn't one working so I asked if they could call and get permission. They come back and said ya he didn't answer so I called the corporate representative and spoke to them in the store as the employee was being disrespectful and very rude about everything. The representative asked to speak to the employee on the phone and he walked away from her and didn't answer any of the questions she was asking. Finally another employee comes out and remakes my order and at the end said I was no longer welcomed because I called corporate. Got home opened my sandwich and my hookin Ladder was burnt and looks as someone just poured some kind of juice on it so you couldn't see the burnt because I picked it up and it leaked and felt like a sponge and could smell the burnt bread. This is the worst experience I have had with a restaurant and their solution to a wrong order is telling them they're not welcomed back. read more

We placed a order for pickup, and tried to find this store. We called the store for help locating them, and the kid had no idea where he works. We are shopping in Murphy, that is why we ordered from firehouse. I'll save my money next time. read more

I have had a great experience at this location. There isn't much different from this place than the others I've visited (Rockwall & Mesquite), but I did appreciate that the cooks will put whatever sauce you want on the sandwich for you. I love trying to hot sauces, but it's a pain if you're getting your sandwich to go. Just use the app and order ahead. Show up before it is being made or type it in the instructions if you know what you want. Ask for the cooks to put it on your sandwich and they will do so. It was a really nice service that they provided. read more

The employees didn't know what I meant when I said I wanted my sub with the "bread scooped out." They looked at me funny and after a minute said "you mean less bread?" When I said yes, they proceeded to tell me they don't do that. They only cut it differently. They treated me like I was stupid, even though if you order subs online you have the choice of "less bread (scooped)." Sub was good, but service could be improved. read more

I love Firehouse Subs, and especially this one in particular. The staff is SO friendly and welcoming, especially the manager, and they always put a smile on my face. Cheesy, I know, but I really do walk out smiling every single time. The restaurant is always clean. The Jamaican Jerk Turkey sub is the BEST. I used to love the Italian, but after trying the Jerk Turkey... I'll never go back. 5 stars EASY. read more

I have never been here before. Disapointed with other chain sandwich shops we have tried, so I shied away from this place. One day I thought I would give it a shot for a big sandwich to bring home and share with my wife. Good call... this place is different from the others brands I have tried. First, you get a big "hello" when you walk in the door. The staff workers are friendly and efficient. The place is very clean and, best of all, the food is excellent. Next time I am looking for a good sandwich I will drop in here! read more

I hate to pick on Firehouse, but alas, I have to. I'll be short and sweet however. I ordered the italian sub and it was made with sweet maple or honey ham. It was very odd and out of place on an italian sub. But my big complaint is the lack of an infant changing station in the restroom. If you have small children, you will have to either change them on the dirty floor (EW) or take them back out to the car. Not ok. read more

I tried this place 3 times and the same 3 times my sandwiches were very soggy. I don't know if those kids who work there get distracted by talking to each other but my sandwich was almost like soup.Maybe too much dressing? ?? I don't order much dressing at all but that's how I have gotten. Haven't been back. read more

I agree with the previous posts, the layout of this place is a little silly. Makes it awkward to go get a refill if there is a line. I would have rated a 3* but I think the 2* rating is unfair b/c there was no changing station. That seems like a pretty poor reason to rate a 2*, especially seeing as a changing station is a courtesy not a requirement. So I'm trying to make up for that. The food is solid. I tried 1/2 of my bf's meatball and he had the other 1/2 of my turket sandwich. They both came out piping hot, rather tasty, and made to order. The staff was helpful and friendly. What more can you really want? read more

I first heard of Firehouse subs when they came to the high school to offer the booster clubs a discount box lunch for the students. Me being the president for the AFJROTC I was delighted to find an easy option for the kids to take on away games and to pass out even for home games and competitions etc. The total price for the box lunches are only $5.00 this includes either a turkey or a ham on white or wheat, a bag of chips, a cookie and a water! It's a great deal. Now, when I came back just for my own family I ordered and what I got tasted so much better then the box lunches due to the fact that the meats where steamed on the one I got that day. Just amazing taste and I'm not a huge fan of sandwiches. Fresh and hearty. Just yummy that's about all I can say. However, I hate paying nearly $9.00 for a sandwich, chips and a drink. I don't know why I have such a hang up about this but I do. So, I took away a star just for the cost. Also the set up is a little odd and can cause some congestion at the register making it hard to get to the soda machines and bathrooms. On the food alone its by far a 5 star on the other issues..well, brings it down a bit. read more

Best food place ever my favorite is Italian only juice is sweet and flavor best and my favorite chips would be sour cream onion there's soup die said the best drinks that good service hundred percent if your hungry go there read more

We loved this place and miss it a lot since moving out of state. The food was great, customer service amazing, and fast service. I did ask for a changing station myself but I solved this "little problem" by making sure my baby was clean and happy before going into this place. read more

Everyone kept raving about Firehouse subs, and we've seen different ones around. Being new to texas, we weren't familiar with this chain. Oh em gee. I'm here now and I have to say. I can't wait to come back. And I'm here sitting in the restaurant. I texted the hubs because he would be in heaven here. THEY FREAKEN STEAM THE MEATS. It is so tender that it just melts in your mouth. I got the smokehouse beef and cheddar brisket. Just a party in my mouth. The guys who work here are super nice too. This will definitely become a regular place for us. My only regret is not coming in sooner! read more

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I like Fireshouse Subs food but this location is just not set up very well. The space were you stand in line to order blocks the walkway for the majority of the dining area from the drink machine and restrooms so you have to shuffle people around to get by. The tables in the dining area are uncomfortably close together. I do like their food but usually order for carryout from this location. read more

I like this place. I know it's hard to screw up a sub, but I have seen it done. As far as chain sub places I think this is WAY better than Subway. The meat is steamed and the whole sub gets heated so it comes out nice and warm. The flavor is great as well. Prices are comparable to other chain sub shops, and the family has gone here about 6-7 times. It is busy on the weekends and they seem to still do a good job. The setup of the restaurant itself is the only awkward thing. It's built like a shotgun house with half of the place taken up by the employee/sub building work area. They have 2 doors (front and back) but if someone is trying to get out you have to definitely wait for the folks to clear out before planning on entering. read more

I love this place, and having steamed meats gives their sandwiches a unique flavor compared to Subway and Quiznos. One thing I like about this place is the abundance of hot sauces available, many of which you probably never heard of unless you're a connoisseur of the spicy liquid. A fair warning, some of the sauces are just downright nasty (I'm talking flavor wise, not their heat profile) so try a little bit on a bite or two before slathering it all over your sandwich until you find the one(s) you like. read more

Extremely slow service. Do NOT go here if you have a timed lunch. I was late getting back to work for my new job. Not cool man.

The Smokehouse Beef & Cheddar Brisket is where it's at! So delicious!! I'd give the restaurant at least 4 stars simply for that sandwich! If you're looking for something healthier, unfortunately the chicken salad sandwich was less impressive. read more

I was visiting Texas from out of town and I stopped by for a quick bite to eat. The store was clean and service was very friendly. Food was good. Would visit again. read more

Bad first experience at a Firehouse Subs. Why does it take 30 minutes just to get a to-go sub sandwich?? I am regretting not just going to Jimmy Johns who takes maximum 5 minutes. read more

I was impressed with the customer service and the quickness of the order being made. the food was great except for the bread was a little soggy from the pickle wrapped up in the same wrapper.:( otherwise delicious :) I had the sweet tea which was good. i recommend going but get your pickle separate. read more

Unfortunately will not return to this Firehouse Subs location and it is not due to the food but the rudeness of the staff. My sister and I stopped here on Friday a little after noon - there were only 2 other people together at a table but it was obvious they were filling a large to go order. This was not the problem and we would have been patient and glad to wait if only 1 of the 5 people working there had so much as acknowledged our presence. There was no "we will be with you shortly", no eye contact at all! We waited at the counter for at least 10 minutes (probably more like 15) before deciding we were tired of being treated so rudely and left - not one word was said as we exited. Definitely not the way to run a business read more

I had to wait for over 15 minutes for my order while three teenagers played and stood around. When I got home ( I only live five minutes away) The sandwiches where cold and had onions on them when I ordered them without. Not only did the onions ruined the sandwiches there was so much dressing on it we only ate half of it. This place used to be good not anymore. You might want think about who you hire these teenagers are costing you business money. I won't be back and I will make sure I tell everyone how bad it was today. read more

Delicious...I had the hot Lg. Firehouse Hero and it had a nice amount of meat and fixings on a fresh sub roll. I will be back to try the Meatball Sub next time. Nice Job Guys! read more

I love Firehouse subs ever since the Garland location opened up. Food is always spot on but the only thing I wish could happen is them steaming it faster, lol. The meatball is my absolute favorite with extra pickles and a diet coke. Love their endless selection of hot sauces, oh my, i never know what to choose, I just pick 3 and hope for the best! :) read more

One of the better Sub Chains there is . Very high quality meat at this location. I met the manager and he is a very gracious host even comping me a drink on my first visit through. Again the meat in my mind really makes these sandwiches. They may not have all the Variable selection of a subway, but the sandwich as a package just works, with little reason to tweak any of them. Whenever I crave a sub now its a firehouse sub, and well I am willing to pay an extra $2-$3 for it. read more

This is the best Firehouse Subs! The owner, Danny, actually works and has great customer service. Never had a problem getting a deelish sandwich here. Yum! read more