Cancel

    Open app

    Search

    Firestone Complete Auto Care

    2.9 (76 reviews)
    Open 7:00 am - 7:00 pm

    Services - Firestone Complete Auto Care

    Vehicle battery testing

    Check engine light

    Engine oil light diagnosis

    34 More Services

    Auto general diagnosis

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    Fuel system cleaning

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Auto regulator replacement

    Auto switch replacement

    Auto windows and mirrors repair

    Routine automotive maintenance

    Transmission leak inspection

    Auto battery and fluid recycling

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Windshield wiper replacement

    Firestone Complete Auto Care Photos

    More like Firestone Complete Auto Care

    Recommended Reviews - Firestone Complete Auto Care

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Damages done by Firestone and admitted to doing so

    Damaged my vehicle driving on the curb scraping the front bumper admitting doing so then filed claim to be denied. I'm looking into a lawsuit for damages. You don't not want to bring your vehicle here they will not take care of it especially if you are not present. This isn't the only time they have damaged my vehicle they gave me a faulty battery that was placed in my backseat which the acid leaked on my seats and completely destroyed the seats. But this was just the icing on the cake I came to pick up my vehicle to find it literally parked on the curb

    Made a appointment
    Anthony G.

    Came in on a appointment for just one tire replacement. Lady at the desk looked at what tire I had. Let me sit down and wait for 30 minutes just to tell me that they didn't have any in stock and that they could have one of their employees go pick it up when they arrive after lunch in 30 minutes. So they wasted an hour of my time. So I could wait another 1 hour and a half for my ONE tire just to be replaced. So I told them I'll go to the actual store who has them instead and to please give me my keys. As I was leaving the lady said if I brought the tire in earlier during the morning they would have had the tire ready as if I didn't have a job to go to or something. Anyway after her smart remark as I drove off headed home the lady called me and told me they had the tire in stock free i as just there for a whole hour waiting on a answer and if I could turn around and come back and they would install it as if I'm just made of time to waste on people working there NOT knowing what their doing or how to even do Thor jobs. And they wonder why they get paid what they get paid

    Rim cap lost

    Came for an alignment and they lost me a rim cap, had to speak with manager Thomas just so he can tell me my car has bigger problems to be concerned about a cap and than he talkin about one of my cap was lose!! Never comin to this place again

    Ross B.

    They treated me right. They were able to find 4 special tires for me that other companies were unable to locate and told me it would take weeks. I set an appointment and told them I had to be out by a certain time. They had me out by the time I requested. This location is Super busy. There were a number of walk-ins (potential customers) who came in for inspections or oil changes who were told it would be a 2+ hour wait before they could even get to their car. They found good tires, and put them on in a timely manner for me. But I wasn't wowed by the service. It was just average. They seemed to have too much going on at once. The customer service is generally better at Discount Tire.

    Seriously?

    See all

    Photo of Luz F.
    102
    8
    1

    7 years ago

    Business owner information

    Photo of Bridgestone S.

    Bridgestone S.

    Thanks for coming to see us, Luz!^Kristyn

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of ww h.
    0
    10
    0

    8 years ago

    Business owner information

    Photo of Bridgestone S.

    Bridgestone S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jon N.
    29
    23
    2

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Dropped off my car for an oil change. It took 5 hrs to determine that they would not be able to get it done today.

    Business owner information

    Photo of Bridgestone S.

    Bridgestone S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Firestone lied about a "$500 repair" for an oil pan that was not cracked. Austin Automotive Specialists replaced the leaky plug for free.

    Business owner information

    Photo of Bridgestone S.

    Bridgestone S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of D Y.
    10
    5
    0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Tammy C.
    96
    82
    31

    9 years ago

    Business owner information

    Photo of Bridgestone S.

    Bridgestone S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of P G.
    0
    112
    22

    12 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    16 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Business owner information

    Photo of Bridgestone S.

    Bridgestone S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Business owner information

    Photo of Bridgestone S.

    Bridgestone S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Nicole R.
    62
    139
    345

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    14 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Business owner information

    Photo of Bridgestone S.

    Bridgestone S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Business owner information

    Photo of Bridgestone S.

    Bridgestone S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Rob B.
    0
    20
    1

    17 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jen A.
    0
    13
    0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Business owner information

    Photo of Bridgestone S.

    Bridgestone S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Business owner information

    Photo of Bridgestone S.

    Bridgestone S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Business owner information

    Photo of Bridgestone S.

    Bridgestone S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    15 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 2 of 2

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    Monday just before noon I got a call from Alexis letting me know that they'd run into another issue.

    Mentioned in 4 reviews

    Read more highlights

    Capital City Collision

    Capital City Collision

    4.6
    (265 reviews)

    Two words: UNPROFESSIONAL and DECEITFUL…read more I truly don't know where to begin. I despise writing a poor review for a locally-owned business, but after months of being led-on and ignored, I am writing this in hopes of saving someone else's precious time. My husband was in a car wreck in October 2025. The person who rear-ended him has terrible insurance, so we decided to file a claim through our insurance, Allstate. Capital City Collision provided us a quote that our insurance did not agree with. An Allstate negotiator went back and forth with the shop. Part of the issue was my husband's truck had after-market parts that were damaged. Our Allstate negotiator, Elizabeth, called us to confirm that she was able to get funds approved by her manager and they reached an agreement on pricing with the shop. A check for $2,207.66 was sent to the shop to start ordering parts. According to Allstate, the shop cashed the check on January 20th. It is now March 19th and the shop still has yet to reach out. I have tried calling the shop multiple times in the last two months. Each time I call, they answer and hang-up immediately. I tried giving them the benefit of the doubt, thinking maybe they are busy. I tried calling the shop today, and again, same situation: answer, then hang up. I thought to myself, "hmm... maybe they really are ignoring our calls?" So I waited 15 minutes and called back with a blocked number. What do you know... Catherine decided to pick up and answer this time! She kept me on hold for 9 minutes before taking me off hold and hanging up on me immediately. I called back, and a man answered. He transferred me up to Catherine, who kept me on hold for 4 minutes this time and hung up immediately. While I was on hold the second time, I received a text message saying they wouldn't do business with us. They ignored my text, asking when they planned on returning the check they cashed for $2,207.66. My husband and I have been trying to get his truck fixed since October 2025. It is now March 2026. I understand that our insurance was being difficult to work with... we were annoyed by Allstate, too! That being said, Capital City Collision could have rejected our business months ago, instead of stringing us along. Rather than sending this text message 5 months ago when this all started, they chose to dodge our calls and waste our time. Unprofessional does not even begin to describe their behavior. They were avoidant, deceptive, thieving, and rude.

    Even though I did not use them due to distance they were quick to get back to me and had a very…read morereasonable estimate. Great customer service.

    Brownie's Automotive

    Brownie's Automotive

    4.9
    (69 reviews)

    I I've been using brownie's for about 5 years, José is always been very informative and always…read moreprovides me with different options. Brownies always provide me with amazing customer service definitely best value for my money.

    DO NOT TRUST this business…read more My family has been in the car business for over 75 years. I used to use Brownie's for everything for my car back when I had a car that often needed work (2008-ish) as my family always trusted Brownie himself. I recently moved back to Austin from out of state and needed brake pads and my back rotors to be machined. I went back to Brownie's because my family and I always trusted Brownie. However Brownie himself sold his business to a former employee and is no longer a part of the business although his name is still used. The new owner initially quoted me $285 for four new brake pads. So I took off work, drove my car to the shop, paid to Uber myself back to my apartment while I waited on the car. However when Jose at Brownies Automotive called me he told me my back rotors needed to be "sanded" and so the total would be over $600 to replace four Brake pads and "sand" my rotors. Talk about a bait and switch. Anyone who knows anything about cars would know this is criminally overcharging. As a single female he probably thought I was an easy target to scam. Took my car elsewhere and paid $255 for all four brake pads and to get the back two rotors machined (not just "sanded"). Absolutely unacceptable. Brownie would not be happy to know his name is being used this way. I hope this review helps save someone from this predatory business. The positive reviews here must be from friends and family of Jose trying to boost business because if he would try to scam me like this, he's definitely scammed others - they probably just didn't know enough about cars to know they were being scammed.

    Firestone Complete Auto Care - tires - Updated June 2026

    Loading...
    Loading...
    Loading...