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    Firestone Complete Auto Care

    2.4 (50 reviews)
    Open 7:00 am - 6:00 pm
    Updated 2 weeks ago

    Services - Firestone Complete Auto Care

    Tire Pressure Monitoring System repair

    Firestone Complete Auto Care Photos

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    Firestone mastercare waitin room service counter
    Kevin D.

    #23 /2023 So here we are last time I reviewed this was in 2016 almost 7 years ago. Back again. Had a charging issue where I parked the Durango near where I am. Battery wasn't holding a charge properly it kept on draining. So I got it jumped off and brought it up. I had called prior and they said they do charging tests which is fine. So they did a full charging test on it and they came back and told me yes the battery definitely is weak it wasn't even that old. But there's another problem the alternator is dying. Now one thing I do know this wasn't trying to scare me into something I didn't need why do I know I bought this vehicle in 2005 it's a 2003 the alternators never been changed 19 and a quarter years guess what it finally decided to start giving up the ghost pretty damn good. So they did a test and they showed it to me said here you can see here the alternator is not charging properly it's very weak and then they did a battery test and showed me the battery is definitely low. Got a quote for the alternator and then a quote for the battery but I didn't need the battery because it was under warranty brought from another place. So for about 500 bucks including a new belt it wasn't bad what I really liked about it was Sal took care of me really well. I didn't have an appointment I showed up I waited about a total of two and a half hours and they had me out the door I couldn't beat it. They did have to jump in a couple of times do to get it out but that's okay cuz I was bringing it home parking it jumping it one more time and then getting the battery replaced under warranty. This isn't the first time I had work done here and it won't be the last I look at some of these reviews and I'm not too sure I don't really get biased on other people's reviews I just sometimes have to wonder but for my experience I'm leaving it with a full five bar of Stars across the board I couldn't have been more satisfied. A nice caveat to the whole thing they told me would you like to try to get the credit card then you won't have to pay anything today I said sure So I hadn't had a hard credit report ran for quite a while I got approved got it paid everything's done and now I got a firestone charge card with a nice little charge line on it so everything's all good. Once again thanks to Sal & the guys for not only getting it done doing a good job not trying to sell me something I didn't need and the best part about it not having a appointment when it was kind of busy but getting me in and getting me out.

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    Page 1 of 2

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    They didn't have the tires I requested on the quote online, but Sal found another set that were a much better price.

    Mentioned in 6 reviews

    Read more highlights

    Belle Tire

    Belle Tire

    (48 reviews)

    Super helpful and good people! Upfront and honest about what services they suggest. Also test-fit…read moremy wheels for free! Would recommend. 5/5 wouldn't change a thing.

    Beelle Tire of Sycamore IL on 5/18/26 quoted me four different out the door (complete) prices for…read moremy Honda. The first was $530, but when set up the appointment they said sorry it's actually $660. I said sorry that second quote is not reasonable. They then said "we can do it for $590." I ended the call. Since they were open late and close by and I had run out of time to get to Discount Tire I called back and they quoted $537. I said okay and went in. While I was there for installation they attempted to upsell me by suggesting I install a new $80 sensor. I said no. After they installed three tires they came in to tell me there was a good chance one of the studs on the fourth tire was going to break. They said I had to give them the go ahead to proceed and accept responsibility to fix it if it broke -$57. I asked "what's my alternative?" They said "leave the old worn tire on." I needed to have the tires for a family hospital visit -- so I reluctantly agreed while expressing my displeasure. Predictably they broke it. Since it was almost closing time i completed the payment. Yet another glitch (they had not included the tax in the "out the door price. This was becoming a cluster you know what. The out the door price, including the cost of the broken stud was now about $100 more than their last quote. It took about 10 minutes and multiple tries to process my payment. And when we were done they casually mentioned that the stud would not be in till the following day. They told me it was ok to drive on it with one out of four bolts missing. I later discovered that was NOT at all a safe thing to do. They did not call about the part so that I could return to have it installed. After several calls and being put on hold with aggressive advertising pitches, the installation guy (Pepe) told me they had no openings until 4:30 in the afternoon. He said he'd have to "squeeze me in and expect a 90 minute wait." I told him that was longer than the tire installation! He replied they were very busy. When I arrived I told them that 90 minutes was unacceptable and that I'd already paid them and had to make multiple calls instead of them calling me. They became very disrespectful at that point. St that point I called Belle's national customer service line and complained. They were closed for the day. I recorded a message but never got a call back. The stud was installed in 15 minutes. The charge for parts was $11 and the "labor" for the part they broke was $46 (billed the day before). In summary a) their quotes are wildly disingenuous, b) I question their competence and/or integrity about the broken stud, c) they put me at risk by lying about the safety of the missing stud and bolt, d) they were very disrespectful, and e) Belle Tire Corporate does hot care about Sycamore Belle's shoddy practices as they did not address my complaint. This was among the worst repair SNAFUs I have encountered in over 50 years of driving! Steer clear of this place; it's like a pirate ship.

    Discount Tire

    Discount Tire

    (163 reviews)

    I ordered my original equipment tires rom Tirerack online and had them shipped here for free (they…read morehave a partnership), made appt online for install and they installed them for $123.00 (includes disposal of old 4 tires). Easy peasy! They even were so kind as to place the one scratched up rim on the back of my car (thank you guys!) without my asking and pulled my car up for me when I came to pick it up. I don't think it gets any better than this! I received texts reminding me of my appt time, asking to update them when I left my home, and when I arrived at their store. Along the way, they kept me informed of the approximate time it would be ready. They have such an accurate system that they greeted me by name as I entered their door, at the beginning of the job. oh, and they also replace windshield wipers! Very competent service. They should be schooling Toyota dealerships on how to do service.

    On May 9, 2026 I went on time for my scheduled appointment to have tires rotated and balanced. The…read moreservice writer greeted me as I walked towards the store. I gave him the key to the car as he wanted to check the tires and get some information about the car. He came back and said the store could not rotate and balance the tires as the depth on ALL four tires were 3/32". I had checked before and after going to the store with a manual tire depth gauge at home and the tires measured 5/32". He wanted me to buy a set of tires. Today, May 19, 2026, I took my Nissan Pathfinder Platinum AWD 2024 into the Nissan dealer for the 30,000 mile maintenance. The dealer also measured the tires to be 5/32". I asked the service writer if I needed new tires and he told me he would like to sell me a set of tires, but new ones are not needed yet. I just checked the Discount Tire website and it erroneously showed that I was a no show on May 9. Unbelievable. I had previously bought all my replacement tires from that Ogden store, but I won't any more. Beware of this shady practice, think twice about going to this store and, if you do, double check what the store tells you.

    Firestone Complete Auto Care - tires - Updated May 2026

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