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    Firestone Complete Auto Care

    3.5 (45 reviews)
    Closed 7:00 am - 6:00 pm

    Services - Firestone Complete Auto Care

    Tire Pressure Monitoring System repair

    Firestone Complete Auto Care Photos

    Recommended Reviews - Firestone Complete Auto Care

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    Reviews With Photos

    Ken D.

    Saved me $500 off price at dealership. Was inconvenient that I had to order tires in advance and make an appointment for the next day. Did a good job!

    Devin F.

    Very unhappy with the service that I received at this location. I had picked up a very small piece of metal in my tire. I took the tire to this location after speaking to Jose on the phone. Jose barely looked at the tire and said that it would probably need to be replaced. He said he would have "one of his guys look at it" in which 3 guys were standing around the tire and not even looking at it when he came back in saying that it could be an entire blade in the tire. When checking the size of the tire he told me the only tire they have in stock for me would be 150 plus tax. Unlike my normal mechanic who actually would have taken the tire off the rim to check the issue. I was out between a rock and a hard place to buy the new tire. I am taking my "damaged tire" to my mechanic as soon as he is open to check it out himself. Above the door to their shop they have the words " lI believe fundamentally honesty is the keystone of business" -Harvey Firestone. Harvey would be rolling in his grave if he saw the service his legacy was giving at this location.

    Melissa M.

    I went in for a simple tire fix and I left with my check engine light on and trac off light on. I came in on Sunday May 3rd because I had gotten a flat tire the day before. Things seemed fine at first, but then I get in my car and start it and once it's on I see that my check engine light is on and the trac off light is also on. (Both of these lights were not on when I came in) so I go back in the shop to tell the guy, he asks the tech about it and then comes back in and says something like " he does remember if the lights were on or not when I brought the car in" even though when they did the "free" inspection the tech didn't mark that the lights were on, so obviously they did something that turned them on. I'm not too worried since I know that I keep up the maintenance on my car and up until this point the lights were not on. I'm just confused and frustrated on how something like this happens. The guy never even bothered to take a look to see what happened. Now, since it's Sunday I have to wait another day or two to take my car into Toyota so they can see what thehas happened. ‼‼Update ‼‼ Steve, the manager here, contacted me the next morning to see what happened the previous day. After telling him the issues I had encountered he told me to come in so he could take a look at my car. I was probably in and out in 10 minutes and it was a simple fix. Something to the effect that the tech may not have tightened something thoroughly during the complimentary inspection (exactly as I expected). Steve gave me great customer service and was very efficient.

    Paul L.

    Wow the difference is like night & day since my visit, last year. I just had tires put on and had the pleasure of dealing with Chris, Jenna & Jason while making my decision. They know what customer service is all about. I worked for Firestone back in 1979 and back then customer service was top of the list, and many business's have forgotten that. The Carol Stream Firestone is a place I would recommend for all your Auto Care needs. I did send a friend in some time ago and Chris was a real help to her during a major tire problem she was having. Keep up the great work, see you soon. Paul Lee

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    12 days ago

    The guys at Firestone were awesome. Love this location, they always do great work. Thanks Joe!

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    4 months ago

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    6 years ago

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    3 years ago

    Fast service, no upsell and got my wheel alignment done. The lifetime alignment coupon was well worth it.

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    10 years ago

    I was unhappy with my experience here. In addition I felt pressure to buy more service.

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    Page 1 of 2

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    Matt has always told me what the cost would be and when I get oil changed they check other things on my car like air in my tires.

    Mentioned in 4 reviews

    Read more highlights

    Herbst High Performance - Herbst Loaner Vehicle

    Herbst High Performance

    (15 reviews)

    I used to take my older vehicles to Eric. Recently had an issue with my newer vehicle. I took it to…read morethe dealer- issue didn't get resolved. Happen to look up Eric Herbst and found his business. Called and was quite surprised that Eric not only answered my call but remembered me after 10 yrs!! I was surprised and shocked. Dropped my car off - expecting to uber home, he gave me a loaner!! He quickly diagnosed my vehicle and gave me a complete list of issues which I was not aware how dangerous it was to drive. He ordered the parts and had my vehicle repaired by noon the next day. Talk about this type of service and turnaround. I'm very pleased and grateful to have someone that is passionate about his customers. Without a doubt I will share my experience with everyone!!

    I was driving my 1968 Chevrolet Chevelle when the radiator began to overheat. I managed to pull…read moreinto Herbst High Performance Garage just as my car started spewing antifreeze and water. The owner saw the situation, walked out with a reassuring smile, and said, "No worries--we'll get you back on the road." Despite all his mechanics being busy, he personally rolled up his sleeves and got to work. We discovered a blown hose and a fan belt that had jumped off the pulleys. He replaced both, topped off the radiator, and even noticed and fixed a few other minor issues--including adjusting the idle and making a quick repair to the carburetor. He worked quickly, efficiently, and with genuine care. In less than an hour, my Chevelle was running beautifully again--and he only charged me $200. Honest, trustworthy, and incredibly skilled, this gentleman is everything you hope to find in a mechanic but rarely do. If you're looking for a shop that treats your car like their own and puts integrity first, Herbst High Performance is the place to go. I can't recommend them highly enough.

    Timo's Auto Haus

    Timo's Auto Haus

    (16 reviews)

    Timo is the man!! My car had been giving me trouble for about two weeks before a friend recommended…read moreTimo's auto repair for all my car needs. My friend also has a foreign car like myself and said that Timo's wonderful team of professionals are experts for all types of vehicles but with a slight specialization in foreign cars. It's very hard for me to just trust any mechanic with my car just because that's my baby and I always feel like no one will take care or love my vehicle like I will. Although it was a long ride from my home, the car ride was worth it as soon as I met Timo. He immediately diagnosed my car and said I needed to replace/fix my MAP Pressure sensor, thermostat, water pump and sway bar link. Imagine all the dollar signs that flashes before my eyes! Just kidding, he was actually very reasonably priced. Timo also sat down with me and explained the cost of each part to repair and also how much the labor would cost. He also advised me to compare prices but as I previously mentioned, peace of mind is very important to me and knowing that my car is in good and trustworthy hands, I decided to just go ahead and have him repair my vehicle. I really appreciated that he told me right away what was wrong, no beating around the bush and saying it might be this or it might be that, as previous mechanics have advised me. Due to the fact that my car is a BMW, Timo told me in advance that it may take about a week to repair my car because he needed to order specific parts that not every parts shop has. Timo sent me status updates here and there and most importantly, he answered his phone when I called him! A week later, I got my car back and it drives like brand new and I couldnt ask for a more reasonable price! Two weeks after my repair, I was involved in a car accident and my car was towed to Timo's for repairs yet again. Timo's team looked at the damage on my car, sent an estimate of repair to my insurance and kept me posted on the status of my car at all times. This time the exterior of the car was significantly impacted and some damage to the engine but Timo worked very diligently to get it repaired as quickly as possible. He kept in touch with the insurance companies in regards to the estimate of repairs so that I didn't have to. Honestly, this was such a relief because I didn't have to go back and forth between the two. Due to the fact that insurance companies were involved and specific foreign parts had to be ordered, it took about two weeks for my car to be fixed. However, I went into the repair process knowing that it would take longer this time around since payment for the repairs wasn't not dependent on me but the insurance company. For all your car needs, regardless if it's an American or foreign car- Timo's team of trained professionals is your one stop shop for all your car neeeds. He has over 15 years of experience in high end service and knows exactly what hes doing. Would recommend Timo and his entire staff for all your automotive needs!

    Brought my VW here to have a look at some recent issues we were seeing with it. Timo and AJ…read morecommunicated well, explained the issues and did the work quickly and at a fair price. I'll bring my European cars here from this time forward.

    Tuffy Tire & Auto Service Center - In the dealer, they charge shipper

    Tuffy Tire & Auto Service Center

    (52 reviews)

    Great customer service, only get oil change done there but mechanics and guy at front desk are…read morepersonable and accommodating! No complaints

    CAUTION: Don't Bring Your Car Here!!!…read more I went to Tuffy in Glendale Heights to get the power steering line on my 2006 Volvo XC90 fixed, and they told me that in order for my car to run well, I needed several additional services: - Diagnostic Testing: $135.00 - Remove & Replace Spark Plugs: $405.56 - Power Steering Fluid Service: $246.85 - Emission Test at IL EPA: $89.00 - Front Disc Brake Service: $555.45 - Rear Disc Brake Service: $480.63 - Remove & Replace Drive Belt (Accessory/Serpentine): $220.64 - Remove & Replace Power Steering Line: $1,147.14 - Remove & Replace PCV Valve: $738.87 Despite paying $4,000 for all these services, they had my car for an entire month and still failed the emissions test, which never passed. I remained in a persistent cycle of having to call them for updates, each time hearing empty promises and new problems that led to further ballooning bills. Once my vehicle was finally returned, relief was short-lived. Within a week, the car began to shake and I had no choice but to return it to Tuffy. Three days went by before they finally called me to only to inform me of an "undetected" engine issue they failed to see initially. Shockingly, rather than fixing my car, they tried to pawn off another vehicle, which turned out to be a lemon--a blatant attempt to sweep their oversight under the rug and offload more problems onto me. The communication was nothing short of a catastrophe. After days of waiting for calls that never came, In sheer disbelief, I asked for at least half of my hard-earned money back, a request met with ongoing silence and no action. Ultimately left with no car and no resolution from Tuffy, I had to tow my beloved truck away, disheartened and significantly lighter in my wallet. I urge anyone considering auto services at Tuffy to think very carefully and consider this cautionary tale. The disappointment and financial hit were real, and I hope to spare others from similar distress. Thank you sincerely for taking the time to read and heed this warning.

    Kehoe Auto Repair

    Kehoe Auto Repair

    (11 reviews)

    Had a power steering leak on my 1988 mustang .They took care of the number of problems replacing…read morethe rack and pinion. Rides perfect.

    I had to edit this review from 5 stars to 2 stars because of a few reasons. But in summary, every…read moretime I have gone to Kehoe for anything other than an oil change, they seem to be unable to/incapable of accurately diagnosing the issue (I drive a 2012 Toyota Prius, so it will have a digital log of error codes they can use to troubleshoot/narrow down what and where the potential broken/malfunctioning component is). I have gone to them 2 times for things outside an oil change, and each time they dropped the ball. The first was when they thought that one or more of my engines cylinders were misfiring, so they tried to do replacements and swaps of different cylinders to see if that would fix the issue, and when it didn't, they wanted to then swap out the fuel injectors...I still got charged for an amount that I cannot currently remember, but it was relatively expensive. I then decided to take the car to the dealership it was bought from (Toyota of Dekalb). The dealership fixed the issue (to which, while it was still expensive, they were willing to give me a discount), as apparently, I had blown my engines gasket...I don't work on cars, so I don't know all the difficulties in troubleshooting car repairs, but Kehoe not being able to deduce this seems off to me. The second time was just in these last couple weeks. I had my orange traction light, red break light, and orange ABS light all come on at the same time, semi-inconsistently at first. This was also accompanied by my ability to break being slightly impaired when the lights did come on. When I brought my car back to Kehoe, at first they couldn't diagnose the issue, and said they would need more time. Which is fine, no problem there. Then after keeping the car for 2 days, they called me right as they were closing on a Friday night and said that they are 85% sure that it is an ABS pump issue. When I asked how much that would cost, they quoted me at $2,800, but that because they weren't 100% sure, they were hesitant to do such an expensive repair. When I called another local repair place (Maas Auto in Countryside Illinois. My entire family used to always go here until we all moved to different cities further away) they said that while they wouldn't be able to do an ABS replacement on my car, they couldn't find a reason for the repair to cost more than $1,700... then when I called the dealership, they estimated that if it actually was an issue with the ABS pump, it would cost me $1,400....half the price of what Kehoe had quoted me....When I mentioned to the supervisor I had on the phone how much I was originally quoted, he had audibly gasped. So upon arriving at the dealership, they only took a couple hours to diagnose the issue, and you know what it was? As it certainly wasn't an ABS pump issue! But instead, it was a wheel bearing issue and speed reader malfunction on my back left wheel, which in total costed me just over 900 dollars, which was brought up to just over 1,000 dollars from a few other fees and taxes. Look...I work in an industry that is literally just troubleshooting allll the time. So I get that car repairs can be a difficult job, and that if you don't have experience with something, it makes it hard to diagnose the issue without first doing your research. I m just a bit upset that I was vastly over quoted on an ABS pump repair only for that to not even be the issue. And Chris (the owner and who I mostly interacted with) *seems* like a great guy, and like he's running a good and honest business, but I can't help but wonder if these consistent instances of inaccurate repairs/diagnoses and the overtly over-quoting of repairs are due to either him attempting to scam someone who doesn't know anything about cars, or if it's just pure negligence/ignorance when it comes to hybrid cars...which doesn't make sense since never were any of my issues that I came to him for specific to a hybrid car only component. The issues were things that could always occur on other non hybrid cars. So overall, I like Chris, but I can't logically say that his business is one I can trust anymore.

    Firestone Complete Auto Care - tires - Updated May 2026

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