I took my car here a few months ago to replace a leaking valve stem. Decided to get an oil change as well. Went to pick up my car, valve stem issue was not addressed, so they fixed it while I waited. No big deal. Well now, the same valve stem that was supposedly fixed is leaking again, so I took it back and they want to charge me for flat replacement or whatever. It was obviously never fixed right the first time! Why would you want to charge me for a valve stem that YOU replaced and is leaking again. Zero stars if I could. The tech didnt even seem to understand, just kept screwing with the valve stem letting more and more air out. I left frustrated and irritated by this horrible service. Never again am I going here. Would not recommend this place even for something as simple as a valve stem. read more

FNA FLETCHERS in Ahwatukee on Chandler & 40th: Made an appointment for an oil change 2 days in advance, 10:00, and didn't get out of there for 2 HOURS!!!! Seriously??? A two hour oil change! Gotta be faster than that!!! Considering they just took over Fletcher's, one would think they would start their new business with a good first impression. Bye bye Firestone! You just lost a Fletcher's customer of 8 years! read more

Ive been going here for years, but something has changed slow no one answers the phone. Ive had defective part put on my car 3 times! Thats 3 times Ive had to leave my car all day to get this taken car of. And when I thought everything was fixed have to take it back for another problem. Now its making the same noise it had when this all started if it were a Choice I would take it else where but if its the parts Ive already paid for... so fustrating Ive paid over a $1000 dollar and its still not fixed right! Now I'll have to be inconvenienced one more time for an entire day without my car so they can possibly get it in and look at it to find out what it is which I'm suspecting it's the same parts which are probably defective. Not a happy long time customer read more

Recently I purchased a used car from a local dealer in Chandler that uses Firestone for inspections and service. They told me that the car had been serviced at and inspected at a local Firestone; however. the work from that shop did not meet standards. Shame on me for not taking it to be inspected. After purchase I took it to Chrysler-Jeep to get some recalls done. They did a safety inspection while there. The brakes were worn to 1mm and badly needed replacement. Other service/inspection items not up to standard: Oil filter not replaced(dirt not even wiped off). Oil change monitor not reset. Spare tire was flat. Other tires had 10 PSI over recommend air. Battery cables corroded. Air filter and cabin air filter were not cleaned or replaced. In-fact the cabin air filter appears to be the original from factory. One headlight was shining toward the sky looking for crows. read more

Fast and friendly! I definitely recommend coming here. They replaced my tire censors. Only took an hour and they checked all of my tires and aired them up. I was in and out in a very quick manner. They were so very helpful and kind read more

Have had a few issues. If you bring the issue up to the manager he call you a liar and say if you not happy then to call Firestone. Very poor customer service. read more

If I could give this store ZERO stars I would! Horrible customer service and very unprofessional! We went in for a quick tire fix because of a fast leak and they turned us away! Never going here ever again! read more

Wish i could give zero! Took it there to fix my air conditioning...paid $80 for a "check-up" just to be told it would be $1600.00 to fix it?? What???? Told them I would IMMEDIATELY pick it up...took my truck 3 miles away to "competitor" who advised it would be $700.00 to fix!!! WOW!! What a difference! Just letting you know.... dont waste your money!! Call around first... many places offer "specials" thru websites for $39 check ups and dont try to "screw"a little ole ladies over!! Everyone in Chandler and Phoenix beware.... GOOGLE or CALL around for prices before you get "suckered in" like me! 4 Years a "Yelper" and NEVER given ZERO STARS...that tells you how bad this place is!! Have a great weekend friends! :) read more

Took my 2011 Kia Sportage here for a simple oil change, SUPER SIMPLE THING RIGHT?, NOPE they did not put no oil back in my vehicle and the engine blew a week later costing me 5,000 in repairs. I let them know about it before I hire a lawyer to try and settle it guess what 2 weeks later no inspector was sent to find out what happened to my vehicle, Firestone said they need a official inspector? Well still no one went. Really trying to give them a chance but looks like this company doesn't take responsibility unless taken to court. read more

Don't bother. I had an appointment for an oil change on a Saturday afternoon. The appointment was for 2pm. I booked it several days ahead so that I wouldn't end up sitting in the waiting area for a long time. When I made it I specified that I would be waiting, they confirmed day before. I arrived and checked in 1:50pm. At 2:40 I noticed that my car had not even been moved from the place I had parked it. My boyfriend went to ask if they had maybe done it and put it back before we even noticed. They apologized for the wait, and said that it was being done right then, and would be finished in a few minutes. My boyfriend pointed to the car in the lot and asked again if maybe it was finished and they forgot to tell us. Manager- "I don't know what the hell those guys are doing out there." He went and talked to the guys in the garage and they did start it a few minutes later. He did not charge for it, and gave me a coupon for half off of the next one. So I have to give some credit for that. The rest of the experience really made up my mind though. First of all, I know it gets busy and a manager needs to be able to trust that his employees will do their job, but this one was not keeping tabs on the employees and they were NOT doing their jobs. They fix people's brakes for a living.The manager is reporting that they have provided service that had not been started. In the hour I listened to the service managers conversations with the customers that were picking their vehicles up, I heard him tell several customers that he had done more work than they had authorized and charge them up to twice what they had been quoted. It was necessary and required for safety reasons. Same crap has been pulled on me and I know better now. I just don't trust them, to the point where I checked my oil that day to see if it had really been changed. It had been. read more

Not happy! A broken car! Do not let them do any work on ur car other than tire change you will end up in debt and with a broken car on top of that! Do not apply for the credit card either its a trick to charge you more money after they screw up on ur car! read more

Great service. I have the lifetime alignment for one of my vehicles and have been in a few times. They always get the alignment done in less than an hour from my appointment time. I needed new tires for one of my cars today. Just showed up without an appointment they were still able to replace all 4 tires with an alignment in less than 2 hours including time for them to get the tires I wanted from another location. read more

Unfortunately, I have to write a negative review for this store. I have been coming to this store for over 10yrs. and the constant turnover and unprofessionalism has left me no choice but to find a trustworthy new store. I believe in 3 strikes your out policy, this last time was it. I arrived at 4:27 PM to have a simple oil chg. the front office tech, shoo'd me away with his wrist like swatting a fly and said "I don't have time for you today, bring your car in some other time". They're open till 7pm!!!!!! I counted the cars, 3 in the bays and 2 out front. Seriously?? Thus, brought the car in two days later on a Wednesday at 7:45am. Same guy informed me I would have to leave the car, which I did. I called 2hrs later and they still hadn't touched my car. Called 4hrs later and he said it was just then going in the bay. Really 5hrs for a simple oil change? When I got there 45 mins later, still working on my car and the jerk rolled his eyes at me when I asked why it took 5hrs. Extremely unprofessional. The previous time I came in they tried to sell me filters, that I personally replace 3 weeks prior. They showed me a filter that wasn't mine. I know by the brand I put in, that it wasn't mine. I blew it off since there were at least 10 cars being serviced and thought the tech was confused and brought it to the wrong owner. Yet, he was positive it was mine and was a little angry I didn't want it replaced. This part made me mad. They shouldn't 'force' any repair or replacement on a customer. Not cool. Want a shame, and a huge disappointment. My 10yr loyalty gone in a flash. Taking my 4 car business elsewhere! read more

Dude! That service was freaking awesome. They said it would take an hour and they were done in less than that. Thank you Gary. You guys are the bomb. read more

I made an appointment and left my car. 45 minutes later they hadn't even looked at it. Said it could be another hour - he didn't know. I wanted them to check the tires and alignment. They said they couldn't warranty the tires cause I hadn't had it aligned every 5000 miles - I had to have receipts for the work. I wanted them to look at them and tell me what they thought. I didn't say anything about warranty. They were already covering their ass before they even looked at the tires. Cheap tires and bad service - won't ever go to a Firestone store again. read more

HOURS ARE INCORRECT! They are not open until 9pm. Just spent 40 minutes driving because of this mishap and got there at 7:04pm - door says it closes at 7. The worker inside was useless and rude, not even willing to listen to the problem that Firestone created. Terrible customer service. read more

Made an appointment for next day, it was easy and they were accommodating. Waited for the oil change and it only took about 30 minutes. Fast and friendly. read more

I have always received friendly and courteous service here. I have never purchased tires but I have had a few flats repaired. I seem to be able to find all the nails in the road. read more

Firestone is the only place that I take my car and the only people I trust to work on it. Everyone at this location is very friendly and they are all so helpful. They always make sure that everything is running smoothly and if I have any questions they always take the time to explain everything to me. Thanks so much for all your help! read more

Cody is one of the most knowledgeable people I've ever met and will always go above and beyond to make his clientele happy! 5 stars keep up the awesome work! I'll definitely be back! read more

These guys are amazing. I realized today that my van was very overdue for an oil change and I am flying out tomorrow. The day I get back my husband is planning to drive the van to Los Angeles. I called at 5:45 pm to see if they could accommodate me for an oil change before they closed at 7. I got there a few minutes after 6 pm and they took the van right away and when they learned the vehicle was going on a long trip they did a full inspection to make sure that everything was okay for the long trip. I thought that was really awesome and then Michael called me out to the shop to show me that the tires were not safe even for local driving. As I tried to figure out how I could possibly get those tires replaced before I left in the morning. Dyllon came from the back to determine how much credit I still had on my current tires and what they had in stock. The van looked like it was in an Indy 500 race with a different person on each wheel. Still they finished after their closing time and both Michael and Dyllon thanked me for coming in and for my business. It would have been very easy for them to just do the oil change and send me on my way but as Dyllon said - we want to make sure our customers are safe when they leave. I really appreciated the extra effort and time they spent. Above and beyond expectations!! read more

Great service. My car's breaks were squeaking and and it turned out I needed my calipers changed out as well. The guy helped explained a lot as well as explaining the things that I may be told need to be fixed but don't. Will definitely be going back to firestone. read more

Fast friendly service only place to go to get your car done right they told me what was wrong with my car and didn't try to sell me on something I didn't need they don't nickel and dime you they find the best price possible to fit your needs completely satisfied with there customer service read more

I've been here for 4 hours. In that four hours I've seen about 35 to 40 minutes of actual work being done on my car. Do not come here if you don't want to be overcharged for labor. If there was a zero star option I would have selected it. read more

Best Firestone location and mechanic I've been to in the Valley. They are always welcoming, honest, and go above and beyond for their customers. Ask for Jerrod! I've worked with him several times and highly recommend him. read more

These guys always take good care of my vehicles and get the job done in a fair amount of time. I've always had a good experience here.

I usually get my car's oil change there. The staff is very helpful and knowledgeable.

I had the pleasure of working with manager Gary! Excellent customer service..superb service. Stated just the facts..did not try to upsell services that were not needed. Keep up the great work! read more

What I like about this place is they are fair, everyone is professional and easy to get along with. They are not trying to screw you over but trying to honestly fix your car, unlike some places. No one likes to have their car worked on because it's expensive, but when you come to this Firestone at least you know you'll be taken care of and the job will get done! read more

GARY IS THE MAN! We just moved from CA and were using Wheelworks there who recommended us to Firestone here. Gary is very professional yet polite and nice. Will keep coming back and recommending this place just because of 1 awesome guy. Thanks read more

Poor service. Every time I have had my car serviced or tried to schedule for service they staff has been rude. As if they don't want to be bothered. I was very happy with my last Firestone I went to, however I have moved and this location is closer. Do to horrible customer service I will not be returning to this location. read more

I've taken my 240 here multiple times already. I was told to go here by a few tuner car people. The location isn't close to me, so means something that I drive a hot, stripped, welded-diff car so far for service. So far I haven't been disappointed. I've come in with specs for my vehicle; they were not achievable with the current aftermarket suspension components I had at the time. instead of charging me for an alignment after they couldn't get the car to where I wanted (as other places have done) they only charged me for an alignment check. They work with me and remembered me from last visit. They're usually pretty quick, I come in without an appointment and haven't waited more than 2 hours, which is better than when I went to network, they had my car for 5 hours and did basically nothing. No crazy "low car charge" and curteous people. Help that they have a tech who knows about drift cars. Kudos for that. My only star off is just the waiting area isn't the best. I figure most people just drop their cars off, however having a bar top/counter so that you can do work off of it (like having a surface to use a computer) would be a great addition while you're waiting. read more

Honestly one of the worst places to get your car worked on. Took it in for a realignment and they purposely busted my CV axel, which takes a lot of effort to do. Once that was busted, they came to me and said that I needed to be fixed and was going to charge me. Ridiculous! read more

After being screwed over by another firestone location, I decided to change which store I go to. I love firestone for their lifetime alignments (which both of my cars have). The techs at this location really know their stuff compared to the location in central Phoenix. These guys tell me what maintenance items will be approaching in the future and tell me what can wait. I bring my lexus in for an alignment usually once a month, and get my oil changed whenever it is due while its getting aligned. The wait times are usually accurate to what they quote. The staff is friendly and the manager Cody really knows what he is talking about. The service techs are a bunch of car enthusiasts and really love what they do. read more

My original issue was fixed. I have to say this Firestone has the best customer service I have seen at any auto care place. They are friendly, helpful, and will not try to pressure you into buying anything extra. They will give you recommendations as needed, but they don't make you feel pushed to add services. The wait times can be long, even with an appointment, but that is to be expected. The pricing is generally good and fair, and they will try to help you find coupons in their system whenever possible. read more

I've been going here for a while but might not be going back after my last visit. I was under the assumption I was getting a free battery check and ended up being told ok everything is good that will be 24.99.. I said "well it would have been nice to have been told that, I thought is was free" The guy said yes since we checked your whole electrical system it is 24.99. After complaining the guy dropped it down to 20 so I just gave up and paid it but i am still pissed off enough to write this review. Next time I will be going to auto zone where this service is free. I just still can't believe I was charged for something without being told beforehand! read more

I own a small truck and run nationwide. I use Firestones stores across the country for my tire service needs. Firestone tires are great and I get professional service at their stores. That said, this store is the worst Firestone Store I've ever been to. I wouldn't trust them ever again to work on my vehicle. read more

Only 2 Stars today I'm a regular customer in here and have spent a tremendous amount of money repairing necessary things on my car.. However service was very poor in here today my appointment was at 11am i dropped my car off at 10:40 AM ..I left for an hour and a half only to come back and find my car still parked out front not even pulled in yet for the work to be completed the manager here on Sunday's is full of excuses as to why my car was still sitting out front an hour and a half past my scheduled appointment time ... My question is why even schedule an appointment ...I can see maybe running 1/2 an hour behind but not an hour and a half especially when my car was going to take approximately 2 hours for the things I scheduled (oil change, tire rotation, front end alignment, new brakes and roters for the back) so after griping and throwing a huge fit and asking for my keys cause I was ready to walk out of here the manager says ... We will discount some of your services today and put two guys on your car to get it done...REALLY don't act like your doing me a favor when you all are the ones not doing your job !!!! I am really considering finding another Firestone to take my car too , appointments are made for a reason it's not so I can sit in here all fricken day while u work other cars into your day and make people who make appointments have to wait all day to get their only car back its not like I have any other option but to sit in here and wait for my vehicle to get done so I can go about my day!! So for your inconsiderate customer service today you only get 2 stars from me ... Do better or I'm going somewhere else!!!! read more

I had the same experience as several other's on this blog/comments area below. I had scheduled an appointment for an Oil Change and it took a 1.5 hours to complete... .very disappointing. The REAL issue, however, was that my power steering hose appeared to have been cut during the oil change. I say this since when I came home from the oil change and parked the car in my driveway there was a puddle under the power steering reservoir when I went out to the car. I opened the hood and it looked to me like it was a clean cut (vs. a puncture or some type of tear or even wear). Adding to my doubt is that recently (2 months ago), I had a completely rebuilt engine put in the car and the hoses were all replaced. I've kept the original hose and will have it SEM evaluated at work. If It comes back as having been cut, I'll let the readers of this blog know. I know what I'm alleging is serious stuff, especially since Firestone was founded on a high ethical principals when dealing with customers (they have a sign in the waiting area and since I had a lot time while waiting I was able to read). read more