Went to Firestone after killing my tire. They didn't have my exact tire in stock, so Nate had someone pick it up and replace it same day. The customer service I experienced was awesome-- everyone, especially Nate, was great to work with. They seemed pretty swamped for a Thursday, but he was always friendly and was great about calling to update me on the status. I highly recommend! read more

The service here is not great the waiting time is more and my service for car given wrong estimation more than $1000 bucks went to local auto service got repair with in $300 bucks. They give wrong estimation to exploit the amt. read more

Extremely poor service. Second time I've been here and had a bad enough experience now to put a review on here. I went in for an oil change and have them check my tires and check clicking sound in engine that I was told a while back from another Firestone and Hyundai dealership that I needed to get fixed. First off, charged me about $15 more than I've ever been charged for simple oil change. When asked why it was so much cause I've always been given a certain amt, I was told there was NO CURRENT PROMOTION which is a LIE cause THERE ALWAYS IS...just go on Firestone's website and there is a synthetic oil change for $19.99. I was charged $40! I've been coming to Firestone for 7 yrs now and that has never been an issue. I was in a big hurry, so I didn't get into it with the employee like I should've. Also, this Firestone replaced a tire not too long ago and tires went low less than 2 wks after replaced. I've filled tires 2x since so I asked them to check on tires. Employee seemed to forget about tires being checked even though I mentioned the issue multiple times. When I asked at the end of the "service" how they were. He said, "Oh, they're fine, and that's it. No response to my concerns. And come to find out they didn't even fill up the tires like I asked them too. I honestly don't think they even checked them. Lastly, the clicking noise coming from the engine. When I asked about the noise and where it was coming from exactly, cause all I could remember was that it could eventually affect my transmission, the employee said their guy in the garage could hear it but not figure out what it was. That, to me, says a lot about their skill level. read more

I am very appreciative of the service this establishment offers. Every time I have been to this location, I have received excellent customer service, knowledgeable car repair and always a great price point. I am a younger woman and have been in situations where I wasn't offered the best deal since I didn't know what I was talking about, but never here did I feel that way. I am confident that the employees here want the best rate for all of their customers. They are nice and friendly and help. I have visited this location for routine inspections and also unexpected maintenance such as tire changes and battery failures. It's my go-to car place! read more

I had taken my Passat to the dealer to do all major tune ups and whatever else it needed so it can be running smoothly, the dealer gave me such a high price that I decided to shop around for more quotes. I don't go to the cheapest because that will give you problems in the long run, but this Firestone gave me a fair price along with faster service. I picked up my car few days later, runs like new, fair price and good turnaround service. I recommend this location! read more

Came in for an oil change. They quoted an hour but had the work done in 30 minutes. Spoke with West who informed me of a $15 coupon they had. read more

took my vehicle at 8am for a tire patch and waited iver an hour and a half in their lobby and had to leave because of how long it was taking and they sid not even touch the car. srtvice advisors did not even keep up with me in why it was taking so long. extremely dissatisfied in thei work ethic and speed. i worked at a busy aito service shop and it should naver take the costumer to wait an hour for a tire patch. read more

Came in for a flat repair. I have purchased with the tires a Road Hazzard warranty. They informed me that it will be an hour and a half wait. They only have one technician on duty and are working appointments only. SMH! Too many employees called out sick.... really? Some run of luck! read more

Had my brakes routine checked here and a squeal started immediately after they serviced them. Returned it twice for adjustment and the problem got worse with an added "pull" to one side when driving. They couldn't find any problem. Took it to another local place (Woodies) and it was fixed first time. I got the feeling Firestone didn't want to warranty their work and just focus on getting the next sale. read more

Good customer service. Very professional staff. My wife goes there for oil change and some small repairs.

I can't comment on the quality of work at this location, only customer service. I had a scheduled alignment appointment at this location. I picked this location due to the good reviews received from previous customers which is a rarity. In my experience, FS locations with great service have been hit or miss. More the latter. When my wife dropped of my truck which has had the lifetime alignment since 2011, the employee stated it was not in the system. I have never had this issue. Ever. My phone number has never changed in 15 years and I have visited at least 10 FS locations for repairs. My wife called the corporate number receiving confirmation with invoice number (something the customer relation's desk) should have done. Once again the employee was still unable to reference my Dodge Ram 2500 stating it was in the system as a Ford Taurus. Incompetency? Maybe. read more

Working on cars is not a perfect science. Occasionally it takes longer or cost more than initially thought. This is no different then going to the doctors office, sometime you might have to go back if the meds don't work! Auto repair centers get bad raps for a few bad apples but giving them the benefit of the doubt is important. This place is awesome, they make mistakes but are quick to own them and fix them. And no, if your a women they don't try and take advantage of you. But really, what are they suppose to do if a women brings their car in and it needs work? Not tell her for fear she might think they are trying to sell her something cause of her sex? Every business is in business for profit, that's no lie. Give these guys a chance, their honest, educated and above all great PEOPLE! read more

About 6 months ago i moved to the area and this shop was sooo close to my house i was actually happy because of the convience. First thing i needed a whoele new set of tires and went to them to get the tires. After that i eventually needed an oil change so i took my car there (i wont mention how much they tried to up sale me on both of these occasions). When i picked my car up from getting the oil changed they told me **all of the sudden** there were like 6 things that needed to be done to my car RIGHT AWAY! So after deliberating i decided to get some of these things fixed, throwing about $800 more into their store. Next i needed to get my car inspected so i took it there of course (even though i read all the reviews about how crooked they are with inspections) i gave them the benefit of the doubt. Let me just say i have had the same car for 8 years and never changed anything of the car cosmetically (paint/tint/rims) they then called me and told me that my car failed for the first time is 8 years for the same tint that has been on it every single time i have gotten it inspected (fyi i had taken it to other big chain shops in the past and never had a problem, i hadnt been taking it to a small town back woods inspection shop). Oh AND THEY STILL MADE ME PAY FOR IT FAILING. My thing is, the same guy always handeled my car when it was up there, so why when i said i needed it inspected could he not have been a decent human being and said "hey just to let you know your tint may cause you not to pass inspection" i mean give a heads up since i have dropped over $2000 in her damn store within the last 3 months. Moral of the story, i took it somewhere down the road & it passed. ALL THEY WANT AT THIS LOCATION IS YOUR MONEY (duh its a business) but they are very rude and obvious about it, i see that now!!!!!! read more

NEVER AGAIN!! A simple auto inspection turned into a two day up-sale event. After a recent full service at the auto dealership, the continuity of impeccable service was challenged by the Firestone Complete Auto Care service station. They 'found' issues with a tire belt and surprisingly with an air-filter. This Firestone Complete Auto Care service station stated that after the tire was replaced, simply, proof of new tire and the remaining cost would need to be paid for the completed inspection. The tire was replaced at a different location which validated the idea the up-sale was in motion. Today, the Firestone Complete Auto Care service tech stated that the car would need to be on the hoist and further inspection would need to be performed. We waited over two hours for them to pull the car into the repair bay and do nothing. The Harvey S. Firestone quote hanging over the door of the service garage, "I believe fundamental honesty is the keystone of business", is definitely not in practice at this location. NEVER AGAIN!!! read more