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    Firestone Complete Auto Care

    2.2 (139 reviews)
    Closed 7:00 am - 6:00 pm

    Services - Firestone Complete Auto Care

    Tire Pressure Monitoring System repair

    Firestone Complete Auto Care Tires Photos

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    This is a warning. All the bad reviews are genuine. I took my Jeep to this location, and they did a lousy job. My jeep needs a balancing and alignment on the front wheels. The quote was 169 dollars. I received a call saying that two log nuts were terrible and needed replacement. I say ok. I got a call about 30 minutes later. The mechanic told me they were having problems removing one lug nut. They need to use fire to remove it. I say ok. A couple of hours later, I got a call again, telling They need to use a unique tool to remove the lug nut. That some cosmetic damage might happen. I asked if I could still use the wheel, and the mechanic said it should be no problem and just cosmetic. The next day, I picked up the Jeep, and there was more than cosmetic damage. The Mechanic carved part of the rim to get the lug nut out. To make the story short, I was losing air in my tire. I had to take the Jeep to a small shop in an emergency. The guy where I took my Jeep removed the tire and told me, "Your tire is done. When he took the tier out, they bent the side of the rim. The mechanic tried to get the rim out and cracked it, and then they put the weight used to balance the tire on top of the broken rim. I called customer service and was told to email them what happened and a picture, which I did. A couple of weeks later, I received an email saying that after their investigation, they concluded that it didn't happen at their shop. They will pay me $80.00 if I sign a form and have a witness; they are not responsible for those damages. Please do the right thing, Firestone. I ended up paying $ 480.00 for a lousy job.

    Damage rim

    Warning: do not take your car for service here. This is a warning. All the bad reviews are genuine. I took my Jeep to this location, and they did a lousy job. My jeep needs a balancing and ailment on the front wheels. The quote was 169 dollars. I received a call saying that two log nuts were terrible and needed replacement. I say ok. I got a call about 30 minutes later. The mechanic told me they were having problems removing one lug nut. They need to use fire to remove it. I say ok. A couple of hours later, I got a call again, telling They need to use a unique tool to remove the lug nut. That some cosmetic damage might happen. I asked if I could still use the wheel, and the mechanic said it should be no problem and just cosmetic. The next day, I picked up the Jeep, and there was more than cosmetic damage. The Mechanic carved part of the rim to get the lug nut out. To make the story short, I was losing air on my tire. I had to take the Jeep to a small shop in an emergency. The guy where I took my Jeep removed the tier and told me, "Your tier is done. When he took the tier out, they bent the side of the rim. The mechanic tried to get the rim out and cracked it, and then they put the weight used to balance the tier on top of the broken rim. I called customer service and was told to email them what happened and a picture, which I did. A couple of weeks later, I received an email saying that after their investigation, they concluded that it didn't happen at their shop. They will pay me $80.00 if I sign a form and have a witness; they are not responsible for those damages. Please do the right thing, Firestone. I ended up paying $ 480.00 for a lousy job.

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    2 months ago

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    1 year ago

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    1 year ago

    Even with an appointment the wait is ridiculous. watching walk ins come and go and no progress on my warranty work. just saying.

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    10 months ago

    Tire pressure was low. They checked my pressure and added air immediately- no charge. Great customer service!

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    9 months ago

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    3 years ago

    Great location and fit me in same day without an appointment. Friendly and knowledgeable staff

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    Page 1 of 4

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    Upon arrival, Jesse was super helpful in having a tech check the pressure of all tires confirming which one needed repair.

    Mentioned in 2 reviews

    Read more highlights

    Avondale Auto Repair

    Avondale Auto Repair

    (55 reviews)

    Avondale

    I can't say enough great things about Avondale Auto Repair, Nathan, Rick and their staff…read more As a first-time customer, I came in with what I thought was a simple issue--my 2017 Toyota RAV4 key fob suddenly stopped working. I'd replaced the battery before, so I tried that again... nothing. My (very mechanically inclined) husband tried too--still nothing. That kicked off the search for a replacement, and wow--what a frustrating experience. The dealership quoted me $600 to replace and program a new key. Automotive locksmiths were all over the place--$180, $250--and the whole process felt vague and transactional, like you couldn't get a straight answer without jumping through hoops. Then I found Avondale Auto Repair through the Costco Auto Program--and everything changed. Rick answered the phone, and within seconds I felt reassured. He was straightforward, knowledgeable, and refreshingly honest. Instead of trying to sell me something, he explained the pros and cons--how aftermarket keys often don't last, and how they source directly from the dealer but can usually save customers about $100. No pressure. Just real, helpful information. When I came in, that same feeling continued. The shop itself is clean, bright, and welcoming--nothing like the typical auto repair environment. Nathan (Rick's brother-in-law) was at the front desk and immediately made us feel comfortable. Friendly, genuine, and incredibly helpful. Before recommending anything, he opened up my key and inspected it to confirm it wasn't just a battery issue. That alone told me everything--I wasn't being upsold. They were actually trying to help. Then Rick came back from lunch and did the same thing again, just to double check. I paid a deposit and they said they'd call once they got the key from the dealership. It took a few days. Even though they were short-staffed they week of my FOB order, Nathan handled everything with professionalism and kindness. He called three different dealerships to track down my key (since it was out of stock everywhere), coordinated the order, and made the whole process seamless. When I came back to drop off my car, even the staff helping me park were warm and courteous--it's those small touches that really stand out. We used to have a go-to repair shop nearby, but after a change in ownership, it just hasn't been the same. Now, we've found our new place. Avondale Auto Repair didn't just fix a problem--they earned our trust. And that's everything. That's how you do it, Nathan and Rick!

    The mechanics seemed experienced and handled my car with care. They diagnosed the issue correctly…read moreand fixed it effectively. I appreciated the clear communication throughout the process. The only inconvenience was the longer waiting time.

    Armitage Auto Repair & Body Shop - After

    Armitage Auto Repair & Body Shop

    (196 reviews)

    Bucktown

    It's taken me a few months to write this review because I do not want to damage someone's business,…read morebut I do feel that I should warn others about the service I received here. I took my car in because my sunroof was stuck open. They gave me an estimate to fix it and I agreed to have the service done. Ultimately they were not able to fix it and I still had to take it to the dealer for repair who told me the damage that was done would result in an even more expensive repair. Overall, I had a horrible experience with poor communication throughout. They had my car for several weeks and I had to chase them for updates. After the first week with no updates, I finally reached the shop manager and the response I got was to "be patient". This was the state of my car when I picked it up, which was not the state I dropped it off in. Although my car was over 10 years old it was in nearly perfect condition when I dropped it off. The car was hit while parked on the street outside the shop. When I saw the damage I went back into the shop and they sent me to their body shop to have it buffed out. Much of the damage came out but not all of it. Nothing was offered to rectify the damage done to the interior of the car. I sent emails to the shop with the pictures below, but got no response.

    Very knowledgeable and quick work, they diagnosed the issue and replaced the alternator in no time…read more Excellent service and great price.

    North Center Auto Service

    North Center Auto Service

    (50 reviews)

    Roscoe Village

    I can't say enough good things about Elmer and his crew! They are hands-down the most honest, fair,…read moreand reliable mechanics I've ever worked with. We had a pretty bad wreck that I was sure was going to mean thousands in body shop work. Elmer's team handled everything -- they replaced the damaged parts and did a fantastic repaint job that looks factory-perfect. The price was more than reasonable, especially compared to the crazy quotes I got elsewhere. They saved me a ton of money and stress. What really stands out though is their integrity. Elmer is extremely upfront and honest -- no upselling, no surprise charges, just straightforward advice and fair pricing every single time. When a part they had previously replaced ended up failing, they stood behind their warranty 100% and took care of it without any hassle. That kind of reliability is rare these days. If you want a mechanic you can actually trust -- one who treats your car (and your wallet) right -- look no further. Elmer and his team can fix just about anything, and they do it the right way. I've already sent several friends and family their way, and I'll keep doing so. Highly, highly recommend! Thank you Elmer!

    I had my exhaust pipe nearly fall off last Monday. I called and they said I could bring it in that…read moreday so I dropped it off before they closed. (Another business couldn't look at it until Wednesday). They called to tell me what was wrong with the exhaust and my a/c compressor needed replacing. I have on old Subaru and I have been going to the dealership for service since I bought the car. On two not so distance trips they told me both would need work, so I knew it was coming, just wasn't sure when. The repairs were finished by Friday afternoon, due to a part being shipped from another state. I think they were fast, courteous, professional, and honest. My friend recommended them to me and I am glad she did.

    Firestone Complete Auto Care - tires - Updated May 2026

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