I called at 8:30 this morning to ask if they could replace a window motor on my Jeep. They wanted me to come to the shop just to see if they could get the part. I asked "could you check with the VIN number"? So I gave them the VIN and they said they would call me back. I waited 4 hours and finally called them back. They put me on hold 1 hour and 10 minutes ago. I am still holding........ I gave up at 1 and 1/2 hours. read more

I bought lifetime aliment and I dropped my car 8:30am with appointment now it's 12om car is ready except they didn't do alignment they said they need one more hour if I want . Sooooo bad no more read more

Made an appointment for oil change with coupon. Took 30 minutes. They reset my maintenance light. They did not give me a new reminder sticker. It does not appear they did a thorough MPI. Free Wi-Fi. Starbucks next door. Did not say anything about my low tire pressure light. Email receipts and maintenance recommendation. No print out provided. Store solicited me for a online review. read more

Great tire shop, i got a replacement for a rear with very good quality tire, enjoyed an amazing customer service, very responsive, pricing was good too. read more

Went to Firestone to get all 4 of tires replaced. After the service was completed I was not alerted that they had messed up the rear tire by tearing a lug off the bearing hub. I had to find out after picking up the vehicle. The supervisor that I had spoken to Andre was extremely rude to me the moment I had came through to pick up the vehicle. My mom was frustrated and was asking him questions as to what happened and what can they do to fix it. He had demeaning attitude the entire time. My mom's first language was not English but she can understand it fine but he had the audacity to treat her as if she was clueless. He then proceeded to yell at her to leave his store and became very aggressive saying they will only fix if we pay $450 for the part (we had already spent $1100 to get the tires replaced). It was ridiculous how he handled things. We brought the vehicle in to get serviced. Not to leave with more issues and to be treated in such a horrible way. The store had failed to provide us with quality service or customer care. The issue was also never resolved after reaching out to the area manager. Please beware if you're taking your vehicle here to get serviced. I wish I could've given a negative star if I could. read more

Firestone Complete Auto Care - Rear wheel where they broke off a piece of the bearing hub. - Tires Near Me - Duluth, Georgia

The worse place to do your alignment, they always have a lot of excuses to get it right, They told me that the mechanic did a wrong job and when the mechanic bring the car they still telling him that his job wasn't good. So they told us that they were going to gave us a refund but after a week waiting and calling them for the refund they said that refund can't be done because it wasn't their problem that it was a mechanic proble.So we take it to another shop and they do it without excuses, they do it right in lees than one hour. Firestone took 3 hours trying to fixed and they couldn't. read more

What can I say? I took my 2006 Honda Pilot to Firestone twice, and I received the same outstanding customer service! Dean(DJ) was amazing! He explained everything to me very well. I also encountered Dee Dee! She was so great and personable! H. Dean read more

Called to get a quote on a tune up and was told that it would be $460 and that the fuel system flush was included. I find that interesting since the Firestone website says it is optional. The male n the phone then attempted to gaslight me into accepting the service I did not want or need and quoted a ridiculous price to do just the spark plugs which is really all the car needs. I have bought three sets of tires from this location so n the past. I will not be buying any more. I draw the line at being gaslit by a male mechanic because I am a woman. read more

**BEWARE: This location will create issues to take your money.** I must begin by saying that Josh and Andre are the nicest guys you'll meet at any repair shop. Unfortunately, the practices of those which work for them are questionable at best, fraudulent at worst. I had my car towed here back in May 2023 as the alternator died. It was replaced with a new unit. Over the following months, issues arose, costing me $400+ over two batteries. The skid plate was loosely attached to the vehicle, causing other headaches, and had to be addressed 3 more times before it was finally secured properly. Oct 2023 I returned to this location with the same issues surrounding the alternator. After dropping another $32, I was sent on my way stating there was no issue and they couldn't replicate the problem, despite my explanations that the battery light has consistently flashed since replacement and the death of two batteries. I don't believe the vehicle was driven at all that day, for as soon as I left the shop, within 1 mile the problem persisted. During this time, the technician cites a known electrical issue with Nissan Maximas (research proved this statement false). Further, there were no documented or experienced electrical issues prior to having Firestone replace the alternator. Fast forward to November 18, 2023. The alternator dies again. The car is towed to Firestone 023027 again. Exasperated by the back and forth with the shop, I contact their corporate office. Corporate involvement resulted in the replacement of the alternator (which should have been done after the first report of the issue.) It also resulted in the shop keeping my vehicle for 4 days with no communication, no offer of alternative transportation during this time, and very little sympathy or accountability for the issues they helped develop. Finally get a call that the vehicle is ready for pickup on 21 Nov 23 at approx. 30 minutes til their closing time. I arrive at the shop, where a techincian asked me when was the last time someone worked on the engine. Reason? A wire was cut from the 2nd cylinder head, causing a misfire. All cylinders were functional prior to towing the vehicle. The tow truck driver never opened the hood. No work was completed on the cylinders, or the rest of the engine, in the 3 years preceeding this debacle. Of course, the person pointing this out denied responsibility in the sabotage of the vehicle. The shop repaired the cylinder but the sabotage didn't stop there. It was a muggy evening the night of 22 Nov 2023 when I arrived to collect the vehicle. I made a point to ask if there were any other malicious acts performed on the car prior to taking it home. Of course the answer was no (who'd admit to committing vandalism, after all?) Since the interior of the car was warm, I decided to turn on the A/C. To my astonishment, no cold air blew out. Just air. I was simply fed up at this point and decided to wash my hands of this particular location. Today is 02 Mar 2024. I decide to visit a different Firestone location for an oil change and to have the A/C repaired. I've been informed that the air compressor is broken and must be replaced. I now must spend another $1172 to get it fixed. Again, there were no prior issues with the compressor. The only change (mistake) was taking it to Firestone #023027. Do yourself a favor: Avoid this shop. Avoid the headaches, misinformation and acts sabotage for the sake of more money. read more

DeeDee. The manager at this establishment was so unprofessional and happened to be a woman of a certain age whom you'd expect to know better. She was cursing intermittently and certainly never heard the adage "the customer is always right." She may even have been taught a whole other school of thought. My partner went into the store right after I'd spoken to Anthony Hurtado whom I spoke with twice that day and saw at the same store on Saturday who told me that it would be fine if I came in at 2p. Well Miss Dee Dee said she knew nothing of it and he wasn't there repeating "... so you didn't speak to Anthony!" So having established that, we moved on to the matter at hand - the van needed brakes and new tires. There was a whole big production and needless to say she couldn't help me but wanted me to bring her the business back if I got my paperwork from the company I'm leasing from straightened out. Yeah Right. I'm from the school of not aggravating the person serving or making your food before you eat. She knew good and well that I needed tires and I was between a rock and a hard place so she behaved thusly. Anthony Hurtado was a joy and a professional. Why he's gone is a mystery to me. God probably saw fit for him to move to greener pasture no longer having to deal with Dee Dee's . Side note: my partner said Dee Dee's countenance changed when I walked in. People need to put their personal ish and insecurities-where? Back there. Certainly not at the front desk. Times are hard but man oh man do I long for a time when customer service meant something. read more

life savers; flatted 2 tires on the freeway, brought them the two tires and they got them changed in an hour.

Brought my car in for oil change and check up. They said that I needed front and rear brakes, but I got a weird feeling so brought it to another service station where they took pictures and showed me that my brakes were fine. They also put water instead of windshield fluid. My coolant reservoir was empty and they missed that I had a cracked air duct. I would not trust them and I would not go back to them. read more

STOP! Be aware of this place! Read this before you make a conscious decision to allow anyone at this location to look at or service your vehicle. I took my bmw to get a oil change at this location for the first time because the location is close to my office. I have a Firestone account that I've had for years but only used it for different vehicles routine maintenance. Just so happened that the Manager Dee Dee who I had previously encountered at other locations greeted me. I told her I just needed an oil change. After paying upfront and leaving my vehicle. I was called the next day stating my vehicle was ready for pick up. I picked up my vehicle and drove maybe 4 miles before noticing my car was smoking from the hood. I immediately called Firestone. The technician who answered the phone was very inconsiderate. He told me that they do not and cannot work on BMW's He told me to get in the vehicle and drive it back to Firestone. I told him that I did not feel safe driving the vehicle and the vehicle needed to be towed back to firestone. After getting the vehicle towed back to Firestone I got a call from DD the next day stating that a hose was disconnected from my vehicle and that they repaired the issue. After remembering what the technician said I was confused on how or why Dee Dee the Manager told me they fixed a hose that was leaking. Dee Dee was acting super nice stating that they would front all cost and to come drive the car for a couple days etc. I told her no deal! I wanted bmw to look at my vehicle before I drove it. BMW sent me a 3D video of the hose that Firestone tried to rig back together! The video also showed where the hose was still leaking and would have caused the car to overheat or engine loss. The district manager for this location finally called me back, but to know prevail was also rude and nasty. I ended up paying over $700 dollars to fix the negligence of this location. The sad part is they wouldn't take ownership! I called the corporate office and filed a consumer complaint. Do not trust Firestone! Unfortunately they do not stand on principles and morales. Stay away! read more

I picked up a battery at AutoZone and they told me they couldn't install it as it was complicated and to go to Firestone or the dealership. Headed to Firestone, and Javon told me that he was surprised they couldn't install it as it was a pretty easy install. They had tested it at auto zone and said it was complete dead. Returned the battery and went back to Firestone. The battery and install was cheaper than the battery at AutoZone. He also told me the things I should be aware of on my car, but wasn't necessary. I felt very comfortable with them and was VERY pleased with Javon's honesty. It sucks taking your car to places as a female (says the girl who in college got a $380 oil change somehow). A+ to Javon! Thanks, will be bringing my car to them for new tires soon! read more

DON'T WASTE YOUR MONEY! 3 visits at 2 different locations in Duluth, GA to fix an overheating problem. Over $400 worth of 'guess' work. From a fuse to a thermostat. Kept overheating. Turned out to be a cracked overflow tank cap I found myself while under the hood. All the coolant kept visibility evaporating. $3 part from Honda. Hasn't lost coolant or overheated since. After multiple cooling diagnosis NONE of the geniuses at Firestone saw this? They told me my engine was basically shot. read more

Firestone Complete Auto Care - Old cracked cap. New $3 replacement cap from Honda. - Tires Near Me - Duluth, Georgia

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I have to wait 4 hours for getting new tire and cost was very high. I was told its will be done 2 hrs not 4 hrs. Then I got the bill statment from desk and he told me that the brake fluide was bad. I told him why did they tell me while i was waiting? read more

I brought my car here because I got flat tire. They had my new tire on my car in 30 minutes. Great customer service. Clean facility and convenient location with knowledgeable staff. read more

Firestone Complete Auto Care - Firestone Pleasant Hill - Tires Near Me - Duluth, Georgia

The Good - Staff was friendly. The Bad - Free WiFi did not work. Connected but no access to the net. The Ugly - Came in for an oil change, balance and alignment. Been here for hours; so many I've lost track. First time at this location and also my last. I'm usually in and out on the same service in less than an hour and a half at the Lawrenceville location. Usually an hour. Not so lucky at this location. I would suggest dropping your car off because if your planning to wait, plan on waiting. A long time. read more

Firestone Complete Auto Care - Tires Near Me - Duluth, Georgia

Customer service horrible. I was in desperate need of and oil change. I waited 10 minutes and the two mechanics working didn't acknowledge me at all. They joked and laughed while making me wait as if they found it comical that they were deliberately ignoring me. I was the only car waiting and they looked in my direction but tried to avoid eye contact. I ended up leaving because they didn't acknowledge me at all and obviously had no intention on serving me. read more

If I could give this place no stars, I would. I was told yesterday that a service could be done to my car and scheduled the appointment for 7:00 am this morning. I arrived there at 7:00 am, only to be told by the store manager, Dee-Dee, that they would not service my car. She was loud, rude, and condescending. She had the nerve to tell me that she is the store manager and what she says goes, regardless of what her staff told me yesterday. And pointed at her name tag, like she is the head queen in charge! Then, she told me to try the car wash up the street (who didn't provide that service, by the way, like I told her they wouldn't) and called me sweetie. I am probably older than her and she called me that. Show some respect to your potential clients. I will NEVER go back to this location. read more

Took my car here cuz it was low on pressure. They were able to assist quickly and friendly. They checked all four tires and I was on my way with no questions asks. I appreciate that kind k service and I recommend it to all my friends. It's on pleasant hill so it's in and out quickly. read more

I came here for a lyft inspection and i ask questions before making an appointment.. i asked if this inspection is what lyft needed because i want to drive for lyft, they told me yes, many people come to us for lyft inspection. So i made an appointment with them, came on appointment time and got my car inspected for $21 and the inspection ended up useless and waste of money.. lyft didn't accept the form, hey want their own form.. if firestone knew this.. why not make me get the form first before doing this? I just purchased my car under 2 weeks, after getting my car inspected, they told me many things were wrong with my car and it need this and that fixed for total $421.. so i call CarMax where i got my car from and told them what happened and got an appointment with CarMax. My inspection was 4hours but was free and they told me everything were fine, only problem was the alignment was needed, thats $110 and they don't know why firestone say all the other problems were needed because it is still new.. i asked about lyft and they told me if i come back with a lyft form they can start my inspection because they don't know if lyft takes their form or not and it will be a waste of money (If only firestone do this first we wouldn't be in this situation). read more

I came at 6:25pm they close at 7:00pm i just need swap one tire and i have it and I don't want to put it on the car a guy came he wants to help the the manager appears and he having attitude he refused and he didn't let the guy serve me because he don't want to stay till 7 if he doesn't need his job they should give it to someone who wants to work bad management bad service bad overall read more

Finally!! The store is under new management. I was skeptical about going to the store because of the reviews. Let me tell you, this new service manager Andy is great. He takes the time to explain you every detail about what's going with your car. He looks for a the best way to help you. Really nice guy, great service. I would recommend you to give a try to this store. read more

Firestone Complete Auto Care - Hot coffee . Just perfect for the cold weather. No waiting line right now. - Tires Near Me - Duluth, Georgia

$40 for a patch on my tire - they found a razor and told me they could not patch it and I had to pay $350 for a new tire - i wanted a second opinion so I took my car to Kauffman and they patched my tire for $25 and didn't need a new tire.... read more

I made an appointment for an oil change and wanted a brake inspection. They took my truck back as soon as I got there. It took them 2 hours to complete an oil change and a brake inspection. It would take that long to actually change my brake pads. I had to go back to work so I occasionally looked through the glass to see what was taking so long. I saw them in conversation and cutting up instead of completing the job at hand. Needless to say I will not be back. read more

Went in to see if I could get a tire plugged after catching a flat (even though I didn't think it was possible). No surprise, it couldn't be repaired so I opted to buy a new tire. Unfortunately, they only had 1 tire available for my car model so I purchased that one. Wish they had more options to choose from. I dealt with Rich C. who had great customer service and handled everything for me without an issue. I was out of there in an hour or so without an appointment. read more

Under New Management!!! I love Andy and Spencer!! Always helpful in resolving issues with my cars and finding the best deals. I work nights. I drop my car off, Uber or Lyft myself home while my car is being serviced. It's like leaving my car with family!!. They respect the fact that I work nights. They call me once, explain the issue and we agree on what has to be done. I pick my car up before closing. Never had any complaints. They keep both my cars on the road!!! read more

I'm kind of late to this review but here's what happened. My cars thermostat was going over half which they tried to tell me was normal but I disagreed for them to tell me that I just had an air bubble in my engine that needed to be burped. They claimed that would fix the issue but my car ended up overheating and smoking and once I called them they told me to bring it back and offered to refund the inspection check which was fine. Once I brought the car back in they stated that they could not figure out what was wrong but after further questioning one of the workers stated that they actually could not check the issue because they don't have the tools to take my bumper off! If that is true this tells me that the first time that I brought my car in for an inspection they didn't really check my car because they couldn't take the bumper off. This was a waste of time and and turned into a bad situation that would've been avoided if the mechanics actually did their job or were at least honest about the situation in the first place! I also want to say that it is not difficult to remove my bumper as I even have the tools at home necessary to remove my bumper! read more

Horrible. Doesn't know how to run a business at all. Wait times for just a simple oil change are ridiculous even with an appointment. Can't tell you how many times I've been overcharged & hat plain messed with. Everybody in this place should be fired. read more

Pro: The "men" that work there are nice. Cons: Upselling for unnecessary services/parts, waiting for hours for car to be serviced, overpriced compared to competition by at least $200. I would not recommend. Next time I go somewhere I will trust the reviews. read more

I bought my Saturn Vue in 2008 and GM decided to close Saturn dealerships leaving me to find a place to maintain my vehicle from day one! Firestone has taken care of me in every state I traveled (with job) and have maintained my Saturn of which has 276,000 miles and runs like a new car. I have many incredible stories of Firestone dealers going above and beyond to get me to these miles. I prefer this location (Pleasant Hill Rd) for honesty and efficiency. They are a favorite for me to work with and I drive out of my way to get my car fixed here! Thanks, Firestone Duluth! Connie read more

My battery died in the parking lot across Pleasant Hill. Mark, a tech from Firestone walked across and gave my car a jump. We drove back to the shop and I had them install a new battery and do an oil change, which was due to be done anyway. At every part of the experience, I encountered only professional, polite, considerate employees who made what could have ben a bad experience fairly awesome. The bathroom was spotless as was the customer waiting area. This was my first visit to this shop but it won't be my last. read more

My husband and I were in the road when he noticed that his engine oil was low. We pulled into this Pleasant Hill Firestone. The staff was courteous and took care of us right away. When I prepared to pay them for the oil, the service advisor, Steve, would not let me pay, calling it a courtesy service. This does not happen often, folks! Thank you, Pleasant Hill Firestone, for your professionalism and friendly service. Highly recommend. read more

I had an opportunity to take my Accura to the Duluth Firestone on Pleasant Hill Road. I was apprehensive at first due to previous reviews, but my neighbor told me that it was under new management and he was satisfied with the work on his car. I was pleasantly surprised with the customer service from the staff. The manager, Jason, even came out and explained in details that I could understand, what was needed for my car. I am very satisfied with the work on my car and I will take it back to the Duluth location. read more

9 days working on Check Engine light problem. Obviously incompetent in this area. Poor job with customer communication.

A huge rip off service and unprofessionalism I bring my car with the diagnostic of it and set up an appointment to get it fixed at 7:00 AM and the were late for half and hour... more... they charge me to 're do the diagnostic $108 ... and more ..they gave me an estimate of three time of the cost by another shops ... ups I would never ever recommended anyone to service here ... a rip off service and unpleasant business read more