I definitely have to give a shout out to this crew here, Ben, as well as Brandon and the two young ladies that work in the office definitely went the extra mile to help me out my Ford F150 was having some problems. They changed out a few parts a week later we believed it to be the turbos we're going out. This is a $6000 job and the way their economy is right now I knew that I could not afford this then went the extra mile and dug into the problem. A little bit more found out. It was just a sensor that needed to be replaced so far so good. This is a day later and I drove it 45 miles to work. I didn't have any problems but I just needed to write this review to say thank you for going the extra mile and getting the job done I truly appreciate everything that you guys have done. read more

Called around 8 AM to see if they would have time for a drop off no appointment. Said yes, and brought the car in within a half hour. They were shortstaffed and completely overbooked. They lacked communication and did not complete the primary task that had been requested. They continued working on my sister's car passed close, and then made it seem like an inconvenience that we had work the next morning and wasn't able to leave it overnight. My sister had asked primarily for an alignment, and to double check the brakes because we were informed recently that they were low. 12 PM rolls around they checked the brake pad measurements. At first my sister didn't want to complete them with Firestone because of the price & time. But called back within 20 minutes and said yes if they were able to complete it that day. The alignment had still not been checked "we will complete it after the brakes are done" Around 4 PM we got a phone call asking if they can keep the car overnight, after my sister stated no, and asked where the car was at. They had completed the front brakes and rotors. Still no alignment and still the back of the car with 2 hours to close. 6 o'clock rolls around and we're waiting in the lobby for the car to be finished, they don't end up completing the brakes and alignment until 7 PM (hour passed close) They had kept the car for roughly 11 hours, for a fairly simple task. If they did not have the time, it would've been fine, but communication was not presented. Had we known before 4 PM that the car had barely been started, we would've pulled the and taken it to our typical mechanic or another place that had more availability that day. Obviously they don't want to lose business, but at the end of the day, don't overwork your staff and make it the customer's problem. read more

They didn't even check my car out. I brought the car in for an engine diagnostic and to check my power steering. Come to the day I get my car back, they say "nothings wrong with the car, it's just older." Brought it to a different shop, my high pressure hose is completely leaking and not fully sealed. The shop said "pretty hard for anyone to miss this issue from lookin at the engine" Spent $150 for someone to sit in my car and give me "expert advice" Also to mention, I said there was a weird noise when fully cranking the wheel, they said there's no noise at all. Which was also false, my front sway bar links weren't torqued. Whoever "looked" at my car didn't know what they were looking for. read more

Customer service is great. Nice they're open on Sunday. Workmanship is lacking. Replaced the rack and pinion boot on Saturday and next day needed alignment since I pulled the tie rod end off. All they needed to do is undo the clip to unkink the boot. If I didn't check probably would have tore a hole in the boot. read more

Firestone Complete Auto Care - Rack and pinion boot replaced. Needed alignment. - Tires Near Me - El Dorado Hills, California

I scheduled a 4 PM appointment for A/C service but arrived an hour early. The staff mistook me for another customer and said they couldn't perform the service because they close at 5 PM. Then they asked about an alignment or vehicle inspection, I scheduled and said they couldn't do those right now. After clarifying I was there for A/C service, they still declined to help, despite my early arrival and saying they can't do those either because the a/c guy was out for the week. It felt like they had no interest in serving me. While I understand tires are their main business, why offer other services if they turn customers away? Poor experience--I won't be back. read more

Called for a quote on mounting and balancing 4 new tires and new wheels. Gave them the size of the wheel and tires that I wanted mounting. They didn't need the information on the tire. Confirmed my address in their system through my cell phone number. Wanted to know the car type, which was not going to their shop, since I just wanted to mount the tire and balance the wheel. Then they hung up on me and when I called again, placed my call on the eternal hold. YMMV read more

These guys are amazing! I went to run errands yesterday and found my tire was nearly flat with a nail lodged in it. I have a Costco warranty but didn't want to have to deal with having to make an appt, so I went to the closest tire shop, Firestone. I was in and out within the hour! The employees were friendly, helpful and quick. One employee even stayed late to fix my tire so I wouldn't have to wait. Thanks so much guys I highly recommend this shop! read more

We have been going to Firestone, El Dorado Hills, for 10 years. In all that time, we have been treated with care, and so has our car! The staff is friendly, knowledgeable, and never tries to sell us something we do not need for our car. Thank you Firestone! read more

Just had my best experience buying new tires. Shout out to Rich. I would highly recommend this place after the experience I had today. Great job guys. read more

They have a new crew and Rich is doing an exceptional job!!! They were quick and professional.

I ordered tires online and had them delivered to the shop. The tires arrived on time and Rich called to confirm the appointment. He was very accommodating to my wife's schedule and took care of the installation. He mentioned to my wife that there were some screws missing on the center caps. She asked for him not to install one cap that only had one screw. She drove the car home and three caps fell off on the road. I called Rich and he apologized for the missing caps and offered to replace them. He ordered 4 new caps and then sent them to my house. Wow! That is amazing customer service and we are very satisfied customers! read more

Have been going to this Firestone for the better part of 16 years . I have seen many ups and downs thru the years there . Always would have given it average rate of 3 stars but the last few trips in have been solid . Mark and the crew have done very well turning this average Firestone around and into a 4.5-5 star Thank you guys for caring and a job well done read more

10/11/2018: Oh, boy~I'm performing a plethora of maintenance issues for my 2K Toyota 4-Runner for 2018 but, I gotta maintain my truck's upkeep; I have full intentions operating my truck for at least, 450K! Today, I had to replace the burnt out parking light bulbs, change oil, perform a thorough 220K maintenance inspection; however . . . Unfortunately, Travis and Lily informed me my tires are splitting from the heat due to driving through Nevada's deserts didn't help preserving my tires' longevity and of course, traversing via Kingsbury Grade via Lake Tahoe CA to Genoa, Nevada wore down my truck's brake pads and seriously left abrasion rings inside the brake drums equating to the replacement cost of . . . Drum roll, please~TA-DA: $1,100.00 replacing all four truck tires, replacing the brake pads, brake drums, etc.! I just finished paying the A/C repair, now THIS MAJOR EXPENDITURE MUST BE IMMEDIATELY ADDRESSED! Oh, well~ Despite the cost replacing parts for my truck this year~at least, I won't have an $800.00 monthly car payment, paying an exorbitant yearly, registration fee, and paying high insurance premiums, right? Anyway, I must return next week in order, replacing all four tires, brakes and completing my truck's 220K maintenance check. My Toyota 4-Runner is road-ready for 2019 . . . Still, I'm waiting for the DMV smog notice arriving any day so, I know I must take care doing my part keeping the Earth's atmosphere clean by insuring my truck isn't a egregious, smog producer. read more

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I discovered a nail in my tire and my usual place was closed on Sundays so I came here first thing in the morning. I needed an appt asap because I had a 3 hour drive ahead of me. They fit me in, we're very courteous, and went above and beyond by tightening up by battery rack and checking all 4 tires. The cost was minimal and I was back in business in no time. read more

On March 29, had my 328i BMW serviced and pleased with price and outcome. I highly recommend. Excellent Auto Techs! Steve Gutierrez EDH resident read more

These are my dudes right here. I'm on vacation, check engine light comes on & I know I already need my spark plugs and brakes changed. I made an appt for 12pm today, and after a brake inspection I'm informed I need to change my rotors too. The techs had some difficulty with re-calibrating after the brake pads were changed due to some automatic settings, but with determination & teamwork they figured it out & eventually got on my way. Yes, I had to forfeit a day of my vacation & cancel dinner plans, but everyone I interacted with was friendly, super helpful and informative. I was able to get the Firestone credit card to help with financing, first 6 months are interest free & applied a coupon for brake services to my transaction. I appreciate the honesty, transparency & hard-work of this crew here. I was personally helped by Dustin C & the big, handsome black man. read more

Firestone Complete Auto Care - Check-in area - Tires Near Me - El Dorado Hills, California

Be careful here folks, they'll try to turn you around and bend you over. $1220 for front and rear brakes on a 10 year old Nissan versa, $1950 for shocks and struts. Parts for that vehicle are super cheap. Went elsewhere and quote was half the price. Also, wife's company car was serviced here and there's a checklist of things they're supposed to do that were checked off but clearly not done (windshield washer fluid, coolant was low, air filter clearly not changed). Avoid this place at all cost. read more

I've mainly bought batteries here and had wheel alignments. But the service has always been good. And the staff are friendly and courteous. Even took it in for a quick battery check with no appointment and they were accommodating. Don't have anything to complain about. read more

Last minute call they were really nice they took care of us right away. Very honest I feel very confortable to bring my car one more time if needed. Thanks read more

I've had a lot of ups and downs with this place. But they always stand by their word and the warranties. Andrew is the best and the new manager seems great as well. I believe his name is Rich. read more

Repairs went well and they did not try to seek me tires even though they noted the uneven wear. They took a long time though so best to leave your car there. read more

Service was so good! Came with a nail in my tire, and Dustin went above and beyond to help me. Had to call a few other locations to find the right tire and have it delivered to this location so I didn't have to drive there on an unsafe tire. I always come to this location for my car needs! read more

Had a flat tire. They stayed late after they closed to fix it for me. Great customer service from the crew. They didnt charge me much for the repair either. read more

I've had family and friends work for Firestone, and I've had service done at Firestone as well. Getting rid of the old manager Chris, I think was an amazing move. You can see them trying to bring in people to make the place better than just pass it by without having to think twice. The new manager, Travis, is personable, straight forward, and isn't going to treat you like a unknowledgeable dollar sign. He gave personal recommendations on tires based on his own experiences with similar cars to mine so that was an extra touch that was appreciated. I highly suggest giving Firestone another shot with this new manager. read more

Team Firestone needs to get their act together. I have lifetime alignment for my car with them. Every time I went to the. For alignment they had messed it up. Just after 300 miles of normal driving the car was out of alignment and I got it checked from 3rd party and they were able to help me out. They don't complete their assigned work well and on top of that give me all crazy estimates to do stuff on my car Don't go to them read more

Made a appointment for a oil change on line for a oil change get a call saying we don't have time to do a oil change but leave your truck all day will try to get to it really why have on line appointments? I'd never recommend this shop to anyone crazy management. read more

I know this might not always happen.. truly depends on how busy they are... but I don't live close, and my change oil light came on and I called while I was in Placerville. They were able to accommodate because it wasn't extremely busy. They were very professional and price was reasonable for change oil, filter, etc. If I'm in town in the future, I'd gladly take my vehicle here again. read more

An absolutely terrible shop. They completely botched an alignment on a lifted Tacoma. I had to bring it to a speciality alignment shop who said that Firestone's alignment was, "one of the worst" they've ever seen. The manager, Chris, has some of the worst customer service I've ever seen. He shouldn't be managing anyone, let alone be in the front of a shop. Very condescending and will lie straight to your face. Do not come here. read more

My SUV blew a tire this morning, in a very unfortunate spot (Lake Crossing in Folsom.) My roadside assistance insurance covered a tow to Firestone (about 4.8 miles away.) Chris was awesome, and they were pretty busy! We didn't think my tire could be repaired, so he pre-ordered my tire for delivery to shop (not in stock when I got there.) Frank the tire tech worked TIRELESSLY on my tire, and he was able to patch/repair it. All the guys there were super friendly. Now, I was there a good amount of time, but again, it was BUSY (and, this was an emergency.) Roughly 2 hours in, they had me back on the road. Great guys, I would highly CONSIDER driving the extra 18 miles from my house to get future service done here! read more

Communication was excellent. Staff was friendly. Cost was reasonable. Brought my car in to fix a flat. Was told it was not fixable due to its location. They directed me to Tire Rack where i got the tires to take advantage of their road hazard warranty. read more

Very disappointed with the service at this Firestone. My friends and I came back from a rafting trip in Lotus and noticed that a tire on my truck was flat; It had a nail in it. I called Firestone and the man I spoke with on the phone said that he would be able to get me in the same day if I came before closing time, which was 6pm. I arrived shortly after 5pm. When I arrived, I asked one of the technicians if he could patch my tire. He told me yes, and that it would be $20. ($10-20 is the average price to have your tire patched.) When I went inside, the manager said that the work couldn't be done because it was almost closing time. I told him that the technician said that he could do the work. After I told the Manager that, he went outside and the technician started to work on my tire. I then went in to pay and the Manager said that he had not put me in the system, so I'd have to pay in cash (which seemed odd) and that it would be $40 (!!!) I told the Manager that the technician had told me that it would be $20 and he said "The technician doesn't know what he's taking about." I left feeling as though I had been swindled and that the Manager wasn't telling the truth. I would not recommend this Firestone to anyone. The Manager was awful, but the technician was nice! Such a shame. read more

I came back to see Bruce after he gave me fantastic customer service last week on my oil change and new spark plugs on my Mercedes 300C. Some thief had slit open the plate under my car and tried to steal my catalytic converter. Bruce was super busy with a car in every bay, but agreed to have one of his technicians take a look at my under plate and have it secured up. I was so grateful for the great service, time, care and interest he took in making sure I was happy with the repair. He said, "that's what we're here for" quality customer service, with a great smile too!! read more

Had a flat tire on our Volvo and stopped by around closing time. Even though the place was locked up, I knocked on the window and Anthony went out of his way to change the tire with the spare even know he was the last person there! I am extremely happy with Anthony going the "extra mile" to make sure I didn't have to call AAA for roadside assistance. Thanks! read more

This is a late review for some work I had done here in July 2021. I had just bought a new car, and after less than 500 miles of driving one of the tires failed. I brought it to the car dealer, and they were too happy to rather rudely tell me that tires are not covered under warranty. I could try my luck at Firestone. Well, I took it to see Mark here at the Firestone in EDH. Mark got his guys on it, and he set me up with a matching replacement tire. Needless to say, I was thrilled. My son will soon be driving and I intend to return here for a set of 4 truck tires. Thanks Mark! read more

Jesus Christ no way I'd ever recomend this place they gave me my car back with one tire without any of the lug nuts screwed on they were finger tight at best I couldn't even drive home and ontop of it their phone service is non existent I waited 3 days (on holiday mind you I had to suspend my travels) for my car to be repaired and nothing was done because they couldn't reach (me because their phone service is shit) if I tried to drive home without a tire attached I could have died I should sue this place they are beyond repair never go here again read more

If I could give a negative review I would. Employee steals items from my glove box and they have no cameras in the bays. Manager said he talked to the employee and he didn't say he didn't do it do there is nothing they could do. read more

Needed 2 tires for my old mercedes and they took good care of me. New tires mounted, balanced plus disposal of old tires came out to $203 out the door. They even let me check my front brake pads while they had the wheels off. Super friendly staff compared to my recent experience at another big box tire shop. Would recommend for tires, only a little bit more money for a much better experience. read more

Everyone is rude here getting double charged because they thought we didn't know anything about cars. NEVER COME HERE. Horrible service! The place smelled disgusting and the ppl are RUDE. read more

I got a nail in my tire on my way to work this morning and just stopped in because they were on my way. There was a little longer wait than normal, because of staffing, but Mark didn't charge me the $30 for the repair because of it and sent me on my way. Huge help and big thanks to Firestone and the team there. read more

I usually don't leave negative reviews, but felt I had to let other know about this shop given the extraordinarily poor service and lack of disclosure. Took in my Escalade to check the brakes and the shop couldn't remove the locking lug nut on my front left wheel. They kept the vehicle for over a month stating that a new tool was about to come in. I finally had to retrieve my car and they showed me the front RIGHT wheel which hadn't been touched. However, what I didn't know was that they destroyed the lug nut on the front left AND damaged the wheel. Did not tell me about it and allowed me to drive off. I took my car over to Les Schwab and was in and out with a brake job in 2 hours. They showed me the damage and said they hadn't seen anything like this before. If interested, I have pictures. I'm extremely disappointed that the shop kept me going for a month and then hid the damage for me to discover later. Business ethics for a neighborhood shop should be everything and they have none. They have lost my business so be aware. read more