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Firestone Complete Auto Care

2.5 (133 reviews)
Closed 7:00 am - 6:00 pm

Services - Firestone Complete Auto Care

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What's missing!!!
Darwin H.

I go to this place just to get a little assistance. I get that they're appointments first, but I don't get that you don't hold slots open for emergency tire repair. The get air is even a hassle! The guy inside (service writer) really acted as if he had already formed his opinion about me. I don't know what his opinion was, but he certainly made it clear he didn't want my business, so he won't get it. Now one of the mechanics/techs was pleasant and willing to help. I just thanked him and left. Won't get my green (black) dollars.

Mia M.

Was in last Sunday for an overdue oil change. Something was mentioned about my tires so I made an appointment to come back for a new set. Went home and did research. Also talked to a buddy of mine about my tires (also sent him photos.) He advised me to start saving up for new tires but I told him I already made an appointment. Was just getting a second opinion since I thought my tires still looked fine. Came in today (11/30) for my appointment. Chris was very helpful and knowledgeable and answered all my questions (Brian too.) I was in n out in about an hour. My previous set was from a competitors shop with the same brand as the stock tires. Will update in a few months in regards to the tires as these were a different brand than the ones normally on civics.

no shoez!

I came in about a week or two ago to get a set of new tires for my car. I got in at 7am on the dot, where I was helped by Chris, the store manager. I wanted a full set of 4 tires, but my car was slightly difficult because it has a staggered wheel formation. I let Chris know, that I did not want a different set of wheels for the rear, than that of the front. He agreed, so he searched for a quality set of tires that would match both the front and the rear. I ended up getting a set of Toyo tires. This firestone did not have the tires in stock, but he let me know he could have a vendor pick them up for us, and they would be able to put the tires on the same day. I got a call around 1130am as my tires had arrived, asking me to come in at 1230. My car was up on the lift and out of the shop by 2:30. I appreciate the time it took for Chris to setup my tires getting changed, being completely honest with me, and just overall having great customer service. Since I had come in about a month prior to me getting a new set of tires due to a blowout, I let Chris know that I had just bought a tire from them, so he ended up giving me one of the front tires for free, and replacing the previous tire I had bought, with the new tires that came in that morning. If you're looking for a firestone, that will take care of your car, look no further than this store right here. I have had many positive experiences with this location. As long as I live in Elk Grove, and my car needs maintenance, I will bring it here. I left the store, $1200 out of pocket, with a brand new set of tires, an oil change, and both cabin and air filters changed. Being completely honest, the main reason my tires were somewhat expensive was because of my choice of car. I brought my Toyota Camry here, a few years back, and left the store $700 out of pocket for a good set of tires. Not to mention the warranty on the tires, everyone always tells me to go to smaller shops, or hole in the wall mechanics, none of them that I have been to offer warranties like I've received from Firestone. Just again, want to give a shoutout to Chris, thank you for the help. He is a great store manager, the atmosphere he builds in his store is none to be ashamed of. TLDR; Come in to this firestone if you want to be taken care of. Chris, and the rest of his guys, have your back.

Free air pressure check!
Melissa T.

I've been to this location multiple times over the years, but never for "complete auto care". For one service only, and it's FREE!!! On the outside of their multiple garages, they have a banner promoting "FREE AIR PRESSURE CHECK". One day, my tire pressure was low, saw their sign, had them check it, they filled it up to what it needed to be, and I was on my way! Quickest service ever! Since then, whenever my tire pressure is low or seems out of whack, I'm able to pull up to their garage (don't even have to get out), one of the employees will come out, ask what I need help with, fill up my air and I'm usually on my way within 5 minutes flat! So much better than having to stop at the gas station, hoping to be able to get parking by the air compressor, go inside, ask the attendant to turn on the air, getting your hands all black and greasy from the cord and tires, and hope that after multiple attempts you get the pressure correct. Do yourself a favor. If you need a tire pressure check or air in your tires, save yourself the hassle and time and stop by here for the free service. The staff is friendly, quick and will have you back on the road within minutes. Not to mention, they are right off the freeway.

Trying to rip people off
Christy B.

I only came here for a tire change. Apparently my shocks and struts "APPEARS" to be leaking fluid. I called for several days for them to order these parts and show me how "bad" my struts were however, no one wanted to say anything besides "go to your dealership, we'll try to get an estimate" I already had several mechanics at other shops check my shocks and struts and they were perfectly fine. Again, I guess fraud and making misleading statements plus other violations is just the norm, didn't expect anything less. Do not come here unless you want unnecessary charges and some fraud on the side. BTW, my car that "appears" to have fucked up struts made it from California to Washington to Texas and back to California just fine.

Waiting area portion
Bonnie C.

I needed tires I came in because they were having a great deal. Alignment was affordable. They helped I'm finding a tear in my belt. The waiting room chairs weren't bad. The people working when I came in were professional. I called first thing ing the morning, and they were able to complete my service same day within a few hours. I have no complaints. I appreciate the work that was done.

Angelina C.

They tried to scam the fuck outta me. Just came to get my tire patched and they told me i needed a whole new tire. Went to another store to find a cheaper place JUST TO FIGURE OUT MY TIRE WAS FINE AND THEY FIXED IT. 0/10 take your business elsewhere.

Scratched rim by the employees.

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9 years ago

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10 years ago

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9 years ago

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11 years ago

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15 years ago

Best deal in elk grove, friend staffs. Fast service. Recommend to everyone. Thanks for the good job.

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12 years ago

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13 years ago

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11 years ago

Solid work! Runs like a Champ and get better gas mileage. Thanks for all your help Guy's. ..

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14 years ago

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Ask the Community - Firestone Complete Auto Care

Review Highlights - Firestone Complete Auto Care

General Manager (Pat) followed up with me and assured me that he would investigate and rectify the situation.

Mentioned in 13 reviews

Read more highlights

America's Tire

America's Tire

4.4
(501 reviews)

America's Tire has always provided excellent customer service. They offer free flat repairs for…read morecars, trucks, and trailers. Free flat repair includes tire patching if it is in a repairable area. Tires eligible for repair must be less than 10 years old, no dry rot/cracks, and meet their minimum tread depth requirement. If the tire is leaking from the valve stem they will also replace it. Free wheel balancing is also included. Tires can be ordered from tirerack.com, shipped to this location, and installed. They do not have a installation deadline which is convenient and relies on the customer to schedule an available time. When I ordered tires it took me a month before I had time to have them installed. There were no issues with them storing them for longer until I had time to come in. There is an area in front of the roll up doors where free pressurized air is provided to ensure tires are the appropriate PSI. I've relied on this location many times for free flat repairs. On a recent visit for a free flat repair for my trailer, the associate was friendly, and fast. She replaced the valve stem in less than 5 minutes!

Went on weekday morning to check and fix my tire issue, was super fast and they had very good…read moreservice. Free of charge. Told me if there were repairs needed for the tires just come back and they'll proceed from there. I like how they had a representative outside the door help direct me immediately per my needs. Much faster than going to my vehicle dealership.

South West Tire Shop

South West Tire Shop

4.9
(343 reviews)

Quickly closing in on two years of ownership, the honeymoon phase with my car has not worn off. My…read moreonly complaint is the run-flat performance tires that create a fairly rough ride. As fate would have it, I took the car to the dealership for a recall and they discovered that one of the tires had a small bubble. I figured this would be the perfect opportunity to celebrate almost two years with the car by treating her to some new tires. I reached out to Chris who quoted me $1,200 (including manufacture warranty) for four thick profiled performance tires, which was $1,300 cheaper than the quote that I received from the dealer. Chris quickly placed the order for the tires and called me the next day to inform me that they had arrived. Since the establishment is generally very busy on the weekends, I decided to visit on a weekday in hopes for a quicker experience. Thankfully, there was only one car ahead of me when I arrived. Chris instructed me to pull the car into the shop and immediately began removing the tires (I'm always impressed by a hands-on owner). Less than 30 minutes later, the job was done and I was in the office checking out. As Chris implied, I can confirm that the ride quality of my car has significantly improved. I have been a customer for seven years and have referred many friends and family to the shop. If you're looking for competitive prices and exceptional customer service, I highly recommend visiting South West Tire Shop!

6 other shops hit me up before this one and nobody can beat the price! Would recommend to anybody…read more The folks that work there were nice and quick. This will be my new to go to tire shop. Just make sure to call before to see if they got your size or hit them up on here and he reply's fast! Ordered yesterday and went today got done within 20 minutes.

Elk Grove Brake & Suspension

Elk Grove Brake & Suspension

4.8
(203 reviews)

Walked in on a Tuesday and got my car's front struts replaced and an alignment done in 3 hours!…read moreThey were fast and helpful. I got picked up, but there is a park and a clean and welcoming animal shelter walking distance if you need to kill time!

I was looking for a decent place to get my front brakes replaced. I called the Toyota dealer and it…read morewas $325 for generic parts while Toyota parts was $420. This was just for the pads no rotors. I got a hold of this place and they gave me a quote of $460 with new rotors installed too. The reviews on this place were really good on Yelp Plus I knew some of the people who reviewed them. So I tried them. I called the next day to see if they could fit me in and they said they could do it in a couple of hours. I was going to wait there since the wife was at work. I brought my car there and they looked over my car and ordered the parts. They would be there in 15 minutes. These guys seemed really knowledgeable and very friendly. He gave me $25 bucks off for paying in cash. Anything off is good. Just a note if you use a credit card the company charges 3% more so cash is much better. Their waiting room has lots of different seats to sit in and there were two really padded chairs so I was really comfortable sitting while they worked on my car. The really nice thing about them is the speed. my car was done in under one hour . that was amazing. They guarantee their work for one year. I love it. I will be coming back for my other cars if I need work done again. Top notch place SO far my brakes are smooth and quiet. I don't think they tested the brakes when they were do because later after driving a while there was smoke coming from the brakes. It happens if the film on the pads are still on there or you leave some grease from you hands heheh. Still working great and I could see that they turned the rotors by looking at them .

America's Tire

America's Tire

4.0
(112 reviews)

I wanted to give a huge shoutout to the team at America's Tire on Calvine for the outstanding…read morecustomer service. A special thank you to Skylar for being so friendly, attentive, and making sure everything was taken care of from start to finish. Thanks also to Stark for helping out with the alignment, and an extra special thank you to Danil for ensuring that I was taken care of and taking the time to rebalance my tires a second time in an effort to eliminate the dreaded steering wheel wobble. The truck drives so much better now! It's not 100% free of the wobble, but the improvement is significant, and I truly appreciate the extra effort everyone put in instead of settling for "good enough." The entire staff was professional, courteous, and always attentive to customers, making sure everyone was taken care of. I even noticed the management team holding an early morning huddle before the store opened, and it's clearly paying off because this team works incredibly well together. Great job to the management and the entire crew--you've built a customer-focused team that genuinely cares. The Calvine location rocks! I'll definitely be coming back and recommending this store to friends and family.

Super amazing service from Aaron , he took care of everything as I had an 8am appointment to have…read morenew set of tires delivered as well and to install. He was very knowledgeable whenbspeaking with him day prior and palcing order. He was very professional and knew exactly what he was taliing about ane went theough many options and details for best fit for the car and my wife's driving style. Prices looked to be fair overall. Tire delivery was late and he followed up with the warehouse and kept me in the loop of what was happening. Able to have the tires delivered within 30-40 mins. While waiting, Aaron debriefed his team to ensure quick service and focus on getting my car in next available and more hands on deck to change all the tires out. Done in another 30-40 mins. Such an awesome job. I've always come to america tires for past 25+ years and always received awesome help and service from staff and managers.

Big O Tires

Big O Tires

3.2
(325 reviews)

Service staff Michael Delpino sold two sets of tires for my Prius and MDX. He's very knowledgeable…read moreand no hassles/sale. He showed me many options that fits my criteria and needs. Gave me peace of mind. Very friendly and efficient shop in/out.

Don't waste your time coming here. This was one of the worst experiences I've had at a tire shop…read more And I promise it'll be the best decision you've made in your entire life. We came in this morning to get a flat tire repaired, and we were told it would be done within two hours. After waiting three hours without a single call, text, or update, we decided to go back and check on our car ourselves. When we arrived, it was still sitting in the exact same spot.. it hadn't even been moved. We spoke to the staff, and they told us they would bring it in and start working on it. We waited an hour (4 hours now) inside, and they still never brought the car into the shop. At that point, we decided to leave and take our business somewhere else because Big O Tires clearly couldn't follow through on what they promised. Trash! To make matters worse, they tried to sell us on replacing all four tires, claiming they weren't "right fit," even though we only came in for a flat tire. It felt more like they were trying to upsell us than actually help. Overall, the service was disappointing, the communication was nonexistent, and the experience felt dishonest. I wouldn't recommend this location to anyone.

Firestone Complete Auto Care - autorepair - Updated July 2026

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